Toyota Highlander (2021 year). Manual in english - part 1

13

Pictorial index

HIGHLANDER_U

Pictorial index

■

Exterior

The shape of the lights may differ depending on the grade, etc.

Side doors .......................................................................... P.117

Locking/unlocking ................................................................ P.117
Opening/closing the side windows....................................... P.167
Locking/unlocking by using the mechanical key .................. P.489
Warning lights/warning messages ............................... P.458, 468

Back door ........................................................................... P.121

Opening from inside the cabin

*

............................................ P.124

Opening from outside........................................................... P.125
Warning lights/warning messages ............................... P.458, 468

Outside rear view mirrors ................................................. P.165

Adjusting the mirror angle .................................................... P.165
Folding the mirrors ............................................................... P.166

Driving position memory

*

..................................................... P.147

Defogging the mirrors .................................................. P.337, 343

Windshield wipers.............................................................. P.222

16

Pictorial index

HIGHLANDER_U

■

Instrument panel

Engine switch..................................................................... P.202

Starting the engine/changing the modes ............................. P.202
Emergency stop of the engine ............................................. P.450
When the engine will not start.............................................. P.486
Warning messages .............................................................. P.468

Shift lever............................................................................ P.206

Changing the shift position................................................... P.207
Precautions for towing ......................................................... P.453
When the shift lever does not move..................................... P.208

Meters ................................................................................... P.81

Reading the meters/adjusting the instrument panel light . P.81, 83
Warning lights/indicator lights ................................................ P.76
When a warning light turns on ............................................. P.458

Multi-information display .............................................. P.84, 93

Display ............................................................................. P.84, 93
When the warning messages are displayed ........................ P.468

17

Pictorial index

HIGHLANDER_U

Turn signal lever................................................................. P.210
Headlight switch ................................................................ P.216

Headlights/side marker lights/parking lights/tail lights/license plate 
lights/daytime running lights................................................. P.216

Front fog lights

*1

................................................................... P.222

Windshield wiper and washer switch....................... P.222, 225

Usage........................................................................... P.222, 225
Adding washer fluid.............................................................. P.418
Warning messages .............................................................. P.468

Emergency flasher switch................................................. P.450

Hood lock release lever..................................................... P.410

Tilt and telescopic steering lock release lever................ P.153

Adjustment ........................................................................... P.153

Air conditioning system ............................................ P.336, 341

Usage........................................................................... P.336, 341
Rear window defogger ................................................. P.337, 343

Windshield wiper de-icer

*1

........................................... P.338, 343

Audio system

*2

Fuel filler door opener switch........................................... P.227

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

18

Pictorial index

HIGHLANDER_U

■

Switches

Driving position memory switches

*1

................................ P.147

Window lock switch ........................................................... P.169

Power window switches.................................................... P.167

Door lock switches ............................................................ P.120

Outside rear view mirror switches ................................... P.165

“ODO TRIP” switch.............................................................. P.83

Instrument panel light control switches ............................ P.83

Automatic High Beam switch ........................................... P.219

Camera switch

*1, 2

Power back door switch

*1

................................................. P.124

Heated steering wheel switch

*1

........................................ P.360

Windshield wiper de-icer

*1

................................................ P.351

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

19

Pictorial index

HIGHLANDER_U

Meter control switches .................................................. P.85, 94

Vehicle-to-vehicle distance switch................................... P.263

Cruise control switch

Dynamic radar cruise control with full-speed range ............. P.257

Audio remote control switches

*

LTA (Lane Tracing Assist) switch ..................................... P.246

Phone switch

*

Talk switch

*

*

: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

20

Pictorial index

HIGHLANDER_U

USB port

*1

USB charging ports ........................................................... P.375

Power outlet ....................................................................... P.384

Brake hold switch .............................................................. P.214

Parking brake switch ......................................................... P.211

Applying/releasing................................................................ P.211
Precautions against winter season ...................................... P.327
Warning buzzer/light/message..................................... P.458, 468

Stop & Start cancel switch

*2

............................................. P.273

Downhill assist control switch

*2

....................................... P.319

Snow mode switch............................................................. P.318

VSC OFF switch ................................................................. P.322

Driving mode select switch............................................... P.314

Multi-terrain Select switch

*2

.............................................. P.315

*1

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

*2

:If equipped

21

Pictorial index

HIGHLANDER_U

■

Interior

SRS airbags.......................................................................... P.34

Floor mats............................................................................. P.24

Front seats.......................................................................... P.141

Rear seats........................................................................... P.142

Head restraints................................................................... P.150

Seat belts .............................................................................. P.27

Console box ....................................................................... P.367

Inside lock buttons ............................................................ P.120

Cup holders ........................................................................ P.368

Assist grips ........................................................................ P.383

Rear seat entertainment system

*1, 2

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

22

Pictorial index

HIGHLANDER_U

■

Ceiling

Auxiliary box ...................................................................... P.369
Conversation mirror .......................................................... P.386

Interior light

*1

..................................................................... P.364

Personal lights

*1

................................................................. P.364

Moon roof switches

*2

......................................................... P.170

Panoramic moon roof switches

*2

..................................... P.173

Vanity mirrors..................................................................... P.385

Sun visors........................................................................... P.385

“SOS” button

*2

..................................................................... P.65

Inside rear view mirror

*2

.................................................... P.154

Digital Rearview Mirror

*2

................................................... P.155

Garage door opener switches

*2

........................................ P.387

*1

:The illustration shows the front, but they are also equipped in the rear.

*2

:If equipped

23

1

1

For safety and secu

rity

HIGHLANDER_U

For safety and security

.

1-1. For safe use

Before driving.................

24

For safe driving ..............

25

Seat belts .......................

27

SRS airbags...................

34

Front passenger occupant 

classification system ....

43

Exhaust gas precautions

.....................................

48

1-2. Child safety

Riding with children........

49

Child restraint systems...

50

1-3. Emergency assistance

Safety Connect ..............

65

1-4. Theft deterrent system

Engine immobilizer system

.....................................

71

Alarm..............................

73

24

1-1. For safe use

HIGHLANDER_U

1-1.For safe use

Use only floor mats designed 
specifically for vehicles of the 
same model and model year as 
your vehicle. Fix them securely 
in place onto the carpet.

1

Insert the retaining hooks 
(clips) into the floor mat eye-
lets.

2

Turn the upper knob of each 
retaining hook (clip) to secure 
the floor mats in place.

Always align the 

 marks 

.

The shape of the retaining hooks 
(clips) may differ from that shown in 
the illustration.

Before driving

Observe the following 
before starting off in the 
vehicle to ensure safety of 
driving.

Installing floor mats

WARNING

Observe the following precau-

tions.
Failure to do so may cause the 

driver’s floor mat to slip, possibly 

interfering with the pedals while 

driving. An unexpectedly high 

speed may result or it may 

become difficult to stop the vehi-

cle. This could lead to an acci-

dent, resulting in death or serious 

injury.

■

When installing the driver’s 

floor mat

●

Do not use floor mats designed 

for other models or different 

model year vehicles, even if 

they are Toyota Genuine floor 

mats.

●

Only use floor mats designed 

for the driver’s seat.

●

Always install the floor mat 

securely using the retaining 

hooks (clips) provided.

●

Do not use two or more floor 

mats on top of each other.

●

Do not place the floor mat bot-

tom-side up or upside-down.

25

1-1. For safe use

1

For safety and secu

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HIGHLANDER_U

Adjust the angle of the seat-
back so that you are sitting 
straight up and so that you do 
not have to lean forward to 
steer. (



P.141)

Adjust the seat so that you 
can depress the pedals fully 
and so that your arms bend 
slightly at the elbow when 
gripping the steering wheel. 
(



P.141)

Lock the head restraint in 
place with the center of the 
head restraint closest to the 
top of your ears. (



P.150)

Wear the seat belt correctly. 
(



P.27)

WARNING

■

Before driving

●

Check that the floor mat is 

securely fixed in the correct 

place with all the provided 

retaining hooks (clips). Be espe-

cially careful to perform this 

check after cleaning the floor.

●

With the engine stopped and 

the shift lever in P, fully depress 

each pedal to the floor to make 

sure it does not interfere with 

the floor mat.

For safe driving

For safe driving, adjust the 
seat and mirror to an appro-
priate position before driv-
ing.

Correct driving posture

26

1-1. For safe use

HIGHLANDER_U

Make sure that all occupants are 
wearing their seat belts before 
driving the vehicle. (



P.27)

Use a child restraint system 
appropriate for the child until the 
child becomes large enough to 

properly wear the vehicle’s seat 
belt. (



P.50)

Make sure that you can see 
backward clearly by adjusting 
the inside and outside rear view 
mirrors properly. (



P.154, 155, 

165)

WARNING

■

For safe driving

Observe the following precau-

tions. Failure to do so may result 

in death or serious injury.

●

Do not adjust the position of the 

driver’s seat while driving. 

Doing so could cause the driver 

to lose control of the vehicle.

●

Do not place a cushion between 

the driver or passenger and the 

seatback. A cushion may pre-

vent correct posture from being 

achieved, and reduce the effec-

tiveness of the seat belt and 

head restraint.

●

Do not place anything under the 

front seats. Objects placed 

under the front seats may 

become jammed in the seat 

tracks and stop the seat from 

locking in place. This may lead 

to an accident and the adjust-

ment mechanism may also be 

damaged.

●

Always observe the legal speed 

limit when driving on public 

roads.

●

When driving over long dis-

tances, take regular breaks 

before you start to feel tired. 

Also, if you feel tired or sleepy 

while driving, do not force your-

self to continue driving and take 

a break immediately.

Correct use of the seat 
belts

Adjusting the mirrors

27

1-1. For safe use

1

For safety and secu

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HIGHLANDER_U

Seat belts

Make sure that all occu-
pants are wearing their seat 
belts before driving the 
vehicle.

WARNING

Observe the following precautions 

to reduce the risk of injury in the 

event of sudden braking, sudden 

swerving or an accident. Failure 

to do so may cause death or seri-

ous injury.

■

Wearing a seat belt

●

Ensure that all passengers wear 

a seat belt.

●

Always wear a seat belt prop-

erly.

●

Each seat belt should be used 

by one person only. Do not use 

a seat belt for more than one 

person at once, including chil-

dren.

●

Toyota recommends that chil-

dren be seated in the rear seat 

and always use a seat belt 

and/or an appropriate child 

restraint system.

●

To achieve a proper seating 

position, do not recline the seat 

more than necessary. The seat 

belt is most effective when the 

occupants are sitting up straight 

and well back in the seats.

●

Do not wear the shoulder belt 

under your arm.

●

Always wear your seat belt low 

and snug across your hips.

■

Pregnant women

Obtain medical advice and wear 

the seat belt in the proper way. 

(



P.28)

Women who are pregnant should 

position the lap belt as low as 

possible over the hips in the same 

manner as other occupants, 

extending the shoulder belt com-

pletely over the shoulder and 

avoiding belt contact with the 

rounding of the abdominal area.
If the seat belt is not worn prop-

erly, not only the pregnant 

woman, but also the fetus could 

suffer death or serious injury as a 

result of sudden braking or a colli-

sion.

■

People suffering illness

Obtain medical advice and wear 

the seat belt in the proper way. 

(



P.28)

■

When children are in the vehi-

cle



P.59

■

Seat belt damage and wear

●

Do not damage the seat belts 

by allowing the belt, plate, or 

buckle to be jammed in the 

door.

28

1-1. For safe use

HIGHLANDER_U



Extend the shoulder belt so 
that it comes fully over the 
shoulder, but does not come 
into contact with the neck or 
slide off the shoulder.



Position the lap belt as low as 

possible over the hips.



Adjust the position of the 
seatback. Sit up straight and 
well back in the seat.



Do not twist the seat belt.

■

Emergency locking retractor 

(ELR)

The retractor will lock the belt during 

a sudden stop or on impact. It may 

also lock if you lean forward too 

quickly. A slow, easy motion will 

allow the belt to extend so that you 

can move around fully.

■

Automatic locking retractor 

(ALR)

When a passenger’s shoulder belt is 

completely extended and then 

retracted even slightly, the belt is 

locked in that position and cannot 

be extended. This feature is used to 

hold the child restraint system 

(CRS) firmly. To free the belt again, 

fully retract the belt and then pull the 

belt out once more. (



P.50)

■

Child seat belt usage

The seat belts of your vehicle were 

principally designed for persons of 

adult size.

●

Use a child restraint system 

appropriate for the child, until the 

child becomes large enough to 

properly wear the vehicle’s seat 

belt. (



P.50)

●

When the child becomes large 

enough to properly wear the vehi-

cle’s seat belt, follow the instruc-

tions regarding seat belt usage. 

(



P.27)

■

Seat belt extender

If your seat belts cannot be fastened 

securely because they are not long 

enough, a personalized seat belt 

extender is available from your Toy-

ota dealer free of charge.

WARNING

●

Inspect the seat belt system 

periodically. Check for cuts, 

fraying, and loose parts. Do not 

use a damaged seat belt until it 

is replaced. Damaged seat belts 

cannot protect an occupant 

from death or serious injury.

●

Ensure that the belt and plate 

are locked and the belt is not 

twisted. If the seat belt does not 

function correctly, immediately 

contact your Toyota dealer.

●

Replace the seat assembly, 

including the belts, if your vehi-

cle has been involved in a seri-

ous accident, even if there is no 

obvious damage.

●

Do not attempt to install, 

remove, modify, disassemble or 

dispose of the seat belts. Have 

any necessary repairs carried 

out by your Toyota dealer. Inap-

propriate handling may lead to 

incorrect operation.

Correct use of the seat 
belts

29

1-1. For safe use

1

For safety and secu

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HIGHLANDER_U

1

To fasten the seat belt, push 
the plate into the buckle until 
a click sound is heard.

2

To release the seat belt, 
press the release button  .

■

When not using the rear seat 

belts

Pass the outer seat belts through 

the seat belt hangers and secure 

the seat belt plates to prevent the 

shoulder belts from being damaged.



Second seat belts



Third seat belts

WARNING

■

Using a seat belt extender

Observe the following precautions 

to reduce the risk of injury in the 

event of sudden braking, sudden 

swerving or an accident. Failure 

to do so may cause death or seri-

ous injury.

●

Do not wear the seat belt 

extender if you can fasten the 

seat belt without the extender.

●

Do not use the seat belt 

extender when installing a child 

restraint system because the 

belt will not securely hold the 

child restraint system, increas-

ing the risk of death or serious 

injury in the event of an acci-

dent.

●

The personalized extender may 

not be safe on another vehicle, 

when used by another person, 

or at a different seating position 

other than the one originally 

intended.

NOTICE

■

When using a seat belt 

extender

When releasing the seat belt, 

press on the buckle release but-

ton on the extender, not on the 

seat belt. This helps prevent dam-

age to the vehicle interior and the 

extender itself.

Fastening and releasing 
the seat belt (except for 
the third center seat)

30

1-1. For safe use

HIGHLANDER_U

1

Take the plate out of the 
holder, and then pull down 
the seat belt.

2

Push plate   into buckle   
until a click sound is heard.

3

Push plate   into buckle   
until a click sound is heard.

1

To release plate  , press the 
release button   on buckle 

.

2

To release plate  , insert the 
mechanical key (



P.114) or 

plate   into the hole on 
buckle  .

Retract the belt slowly when releas-

Fastening the seat belt 
(for the third center seat)

WARNING

■

When using the third center 

seat belt

Do not use the third center seat 

belt with either buckle released. 

Fastening only one of the buckles 

may result in death or serious 

injury in case of sudden braking, 

sudden swerving or a collision.

Fastening the seat belt 
(for the third center seat)

31

1-1. For safe use

1

For safety and secu

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HIGHLANDER_U

ing and stowing the seat belt.

3

Stow the plate   and   in 
the holder on the roof.

In order to securely stow them, 

firmly insert them as far as possi-

ble.

1

Push the seat belt shoulder 
anchor down while pressing 
the release button  .

2

Push the seat belt shoulder 

anchor up while pressing the 
release button  .

Move the height adjuster up and 
down as needed until you hear a 
click.

If the shoulder belt sits close to 
a person’s neck, use the seat 
belt comfort guide.

1

Pull the comfort guide from 
the pocket.

2

Slide the belt past the slot of 
the guide.

The elastic cord must be behind the 

Adjusting the seat belt 
shoulder anchor height 
(front seats)

WARNING

■

Adjustable shoulder anchor

Always make sure the shoulder 

belt is positioned across the cen-

ter of your shoulder. The belt 

should be kept away from your 

neck, but not falling off your shoul-

der. Failure to do so could reduce 

the amount of protection in an 

accident and cause death or seri-

ous injuries in the event of a sud-

den stop, sudden swerve or 

accident.

Seat belt comfort guide 
(for the third center seat)

32

1-1. For safe use

HIGHLANDER_U

seat belt.

3

Buckle the seat belt and posi-
tion it comfortably.

The pretensioners help the seat 
belts to quickly restrain the 
occupants by retracting the seat 
belts when the vehicle is sub-
jected to certain types of severe 
frontal or side collision or a vehi-
cle rollover.

The pretensioners do not activate 
in the event of a minor frontal 
impact, a minor side impact or a 
rear impact.

■

Replacing the belt after the pre-

tensioner has been activated

If the vehicle is involved in multiple 

collisions, the pretensioner will acti-

vate for the first collision, but will not 

activate for the second or subse-

quent collisions.

■

PCS-linked seat belt preten-

sioner control

If the PCS (Pre-Collision System) 

determines that the possibility of a 

collision with a vehicle is high, the 

seat belt pretensioners will be pre-

WARNING

■

Using a seat belt comfort 

guide

Failure to observe the following 

precautions could reduce the 

effectiveness of the seat belt in an 

accident, causing death or seri-

ous injury.

●

Make sure the belt is not twisted 

and that it lies flat. The elastic 

cord must be behind the belt 

and the guide must be on the 

front.

●

To reduce the chance of injury 

in case of a sudden stop, sud-

den swerve or accident while 

driving, remove and store the 

comfort guide in its pocket when 

it is not in use.

●

Always make sure the shoulder 

belt is positioned across the 

center of the shoulder. The belt 

should be kept away from the 

neck, and should not fall off the 

shoulder.

Seat belt pretensioners 
(front seats)

33

1-1. For safe use

1

For safety and secu

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HIGHLANDER_U

pared to operate.

WARNING

■

Seat belt pretensioners

Observe the following precautions 

to reduce the risk of injury in the 

event of sudden braking, sudden 

swerving or an accident. Failure 

to do so may cause death or seri-

ous injury.

●

Do not place anything, such as 

a cushion, on the front passen-

ger’s seat. Doing so will 

disperse the passenger’s 

weight, which prevents the sen-

sor from detecting the passen-

ger’s weight properly. As a 

result, the seat belt pretensioner 

for the front passenger’s seat 

may not activate in the event of 

a collision.

●

If the pretensioner has acti-

vated, the SRS warning light will 

come on. In that case, the seat 

belt cannot be used again and 

must be replaced at your Toyota 

dealer.

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■

Location of the SRS airbags



SRS front airbags

SRS driver airbag/front passenger airbag

Can help protect the head and chest of the driver and front passenger from 
impact with interior components

SRS knee airbag

Can help provide driver protection

SRS seat cushion airbag

Can help restrain the front passenger



SRS side and curtain shield airbags

SRS front side airbags

Can help protect the torso of the front seat occupants

SRS airbags

The SRS airbags inflate when the vehicle is subjected to cer-
tain types of severe impacts that may cause significant injury 
to the occupants. They work together with the seat belts to 
help reduce the risk of death or serious injury.

SRS airbag system

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SRS curtain shield airbags

• Can help protect primarily the head of occupants in the outer seats
• Can help prevent the occupants from being thrown from the vehicle in the 

event of vehicle rollover

■

SRS airbag system components

Front passenger airbag
“PASS AIR BAG ON” and “PASS AIR BAG OFF” indicator lights
Front side airbags
Curtain shield airbags
Side impact sensors (rear)
SRS warning light
Front passenger occupant classification system (ECU and sen-
sors)
Driver airbag
Side impact sensors (front door)
Side impact sensors (front)
Seat belt pretensioners and force limiters
Seat cushion airbag
Driver’s seat position sensor
Driver’s knee airbag
Driver’s seat belt buckle switch
Front impact sensors

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Airbag sensor assembly

Your vehicle is equipped with ADVANCED AIRBAGS designed 
based on the US motor vehicle safety standards (FMVSS208). The 
airbag sensor assembly (ECU) controls airbag deployment based on 
information obtained from the sensors etc. shown in the system 
components diagram above. This information includes crash sever-
ity and occupant information. As the airbags deploy, a chemical 
reaction in the inflators quickly fills the airbags with non-toxic gas to 
help restrain the motion of the occupants.

■

If the SRS airbags deploy 

(inflate)

●

Slight abrasions, burns, bruising 

etc., may be sustained from SRS 

airbags, due to the extremely high 

speed deployment (inflation) by 

hot gases.

●

A loud noise and white powder will 

be emitted.

●

Parts of the airbag module (steer-

ing wheel hub, airbag cover and 

inflator) as well as the front seats, 

parts of the front and rear pillars, 

and roof side rails, may be hot for 

several minutes. The airbag itself 

may also be hot.

●

The windshield may crack.

●

All of the doors will be unlocked. 

(



P.118)

●

The brakes and stop lights will be 

controlled automatically. (



P.322)

●

The interior lights will turn on auto-

matically. (



P.365)

●

The emergency flashers will turn 

on automatically. (



P.450)

●

Fuel supply to the engine will be 

stopped. (



P.457)

●

For Safety Connect subscribers, if 

any of the following situations 

occur, the system is designed to 

send an emergency call to the 

response center, notifying them of 

the vehicle’s location (without 

needing to push the “SOS” button) 

and an agent will attempt to speak 

with the occupants to ascertain 

the level of emergency and assis-

tance required. If the occupants 

are unable to communicate, the 

agent automatically treats the call 

as an emergency and helps to dis-

patch the necessary emergency 

services. (



P.65)

• An SRS airbag is deployed.

• A seat belt pretensioner is acti-

vated.

• The vehicle is involved in a severe 

rear-end collision.

■

SRS airbag deployment condi-

tions (SRS front airbags)

●

The SRS front airbags will deploy 

in the event of an impact that 

exceeds the set threshold level 

(the level of force corresponding 

to an approximately 12 - 18 mph 

[20 - 30 km/h] frontal collision with 

a fixed wall that does not move or 

deform).

However, this threshold velocity will 
be considerably higher in the follow-
ing situations:
• If the vehicle strikes an object, 

such as a parked vehicle or sign 

pole, which can move or deform 

on impact

• If the vehicle is involved in an 

underride collision, such as a colli-

sion in which the front of the vehi-

cle “underrides”, or goes under, 

the bed of a truck

●

Depending on the type of collision, 

it is possible that only the seat belt 

pretensioners and SRS seat cush-

ion airbag will activate.

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●

The SRS front airbags for the front 

passenger will not activate if there 

is no passenger sitting in the front 

passenger seat. However, the 

SRS front airbags for the front 

passenger may deploy if luggage 

is put in the seat, even if the seat 

is unoccupied.

●

The SRS seat cushion airbag on 

the front passenger seat will not 

operate if the occupant is not 

wearing a seat belt.

■

SRS airbag deployment condi-

tions (SRS side and curtain 

shield airbags)

●

The SRS side and curtain shield 

airbags will deploy in the event of 

an impact that exceeds the set 

threshold level (the level of force 

corresponding to the impact force 

produced by an approximately 

3300 lb. [1500 kg] vehicle colliding 

with the vehicle cabin from a 

direction perpendicular to the 

vehicle orientation at an approxi-

mate speed of 12 - 18 mph [20 - 

30 km/h]).

●

Both SRS curtain shield airbags 

may deploy in the event of a 

severe side collision.

●

Both SRS curtain shield airbags 

will deploy in the event of vehicle 

rollover.

●

Both SRS curtain shield airbags 

may also deploy in the event of a 

severe frontal collision.

■

Conditions under which the 

SRS airbags may deploy 

(inflate), other than a collision

The SRS front airbags and SRS cur-

tain shield airbags may also deploy 

if a serious impact occurs to the 

underside of your vehicle. Some 

examples are shown in the illustra-

tion.

●

Hitting a curb, edge of pavement 

or hard surface

●

Falling into or jumping over a deep 

hole

●

Landing hard or falling

The SRS curtain shield airbags may 

also deploy under the situations 

shown in the illustration.

●

The angle of vehicle tip-up is mar-

ginal.

●

The vehicle skids and hits a curb 

stone.

■

Types of collisions that may not 

deploy the SRS airbags (SRS 

front airbags)

The SRS front airbags do not gener-

ally inflate if the vehicle is involved 

in a side or rear collision, if it rolls 

over, or if it is involved in a 

low-speed frontal collision. But, 

whenever a collision of any type 

causes sufficient forward decelera-

tion of the vehicle, deployment of 

the SRS front airbags may occur.

●

Collision from the side

●

Collision from the rear

●

Vehicle rollover

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■

Types of collisions that may not 

deploy the SRS airbags (SRS 

side and curtain shield airbags)

The SRS side and curtain shield air-

bags may not activate if the vehicle 

is subjected to a collision from the 

side at certain angles, or a collision 

to the side of the vehicle body other 

than the passenger compartment.

●

Collision from the side to the vehi-

cle body other than the passenger 

compartment

●

Collision from the side at an angle

The SRS side airbags do not gener-

ally inflate if the vehicle is involved 

in a frontal or rear collision, if it rolls 

over, or if it is involved in a 

low-speed side collision.

●

Collision from the front

●

Collision from the rear

●

Vehicle rollover

The SRS curtain shield airbags do 

not generally inflate if the vehicle is 

involved in a rear collision, if it 

pitches end over end, or if it is 

involved in a low-speed side or 

low-speed frontal collision.

●

Collision from the rear

●

Pitching end over end

■

When to contact your Toyota 

dealer

In the following cases, the vehicle 

will require inspection and/or repair. 

Contact your Toyota dealer as soon 

as possible.

●

Any of the SRS airbags have 

been inflated.

●

The front of the vehicle is dam-

aged or deformed, or was 

involved in an accident that was 

not severe enough to cause the 

SRS front airbags to inflate.

●

A portion of a door or its surround-

ing area is damaged, deformed or 

has had a hole made in it, or the 

vehicle was involved in an acci-

dent that was not severe enough 

to cause the SRS side and curtain 

shield airbags to inflate.

●

The pad section of the steering 

wheel, dashboard near the front 

passenger airbag or lower portion 

of the instrument panel is 

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scratched, cracked, or otherwise 

damaged.

●

The front passenger’s seat cush-

ion surface is scratched, cracked, 

or otherwise damaged.

●

The surface of the seats with the 

SRS side airbag is scratched, 

cracked, or otherwise damaged.

●

The portion of the front pillars, rear 

pillars or roof side rail garnishes 

(padding) containing the SRS cur-

tain shield airbags inside is 

scratched, cracked, or otherwise 

damaged.

WARNING

■

SRS airbag precautions

Observe the following precautions 

regarding the SRS airbags.

Failure to do so may cause death 

or serious injury.

●

The driver and all passengers in 

the vehicle must wear their seat 

belts properly.

The SRS airbags are supple-

mental devices to be used with 

the seat belts.

●

The SRS driver airbag deploys 

with considerable force, and 

can cause death or serious 

injury especially if the driver is 

very close to the airbag. The 

National Highway Traffic Safety 

Administration (NHTSA) 

advises:

Since the risk zone for the 

driver’s airbag is the first 2 - 3 

in. (50 - 75 mm) of inflation, 

placing yourself 10 in. (250 mm) 

from your driver airbag provides 

you with a clear margin of 

safety. This distance is mea-

sured from the center of the 

steering wheel to your breast-

bone. If you sit less than 10 in. 

(250 mm) away now, you can 

change your driving position in 

several ways:

• Move your seat to the rear as 

far as you can while still reach-

ing the pedals comfortably.

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WARNING

• Slightly recline the back of the 

seat.

Although vehicle designs vary, 

many drivers can achieve the 

10 in. (250 mm) distance, even 

with the driver seat all the way 

forward, simply by reclining the 

back of the seat somewhat. If 

reclining the back of your seat 

makes it hard to see the road, 

raise yourself by using a firm, 

non-slippery cushion, or raise 

the seat if your vehicle has that 

feature.

• If your steering wheel is adjust-

able, tilt it downward. This 

points the airbag toward your 

chest instead of your head and 

neck.

The seat should be adjusted as 

recommended by NHTSA above, 

while still maintaining control of 

the foot pedals, steering wheel, 

and your view of the instrument 

panel controls.

●

If the seat belt extender has 

been connected to the front 

seat belt buckles but the seat 

belt extender has not also been 

fastened to the latch plate of the 

seat belt, the SRS front airbags 

will judge that the driver and 

front passenger are wearing the 

seat belt even though the seat 

belt has not been connected. In 

this case, the SRS front airbags 

may not activate correctly in a 

collision, resulting in death or 

serious injury in the event of a 

collision. Be sure to wear the 

seat belt with the seat belt 

extender.

●

The SRS front passenger air-

bag also deploys with consider-

able force, and can cause death 

or serious injury especially if the 

front passenger is very close to 

the airbag. The front passenger 

seat should be as far from the 

airbag as possible with the seat-

back adjusted, so the front pas-

senger sits upright.

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WARNING

●

Improperly seated and/or 

restrained infants and children 

can be killed or seriously injured 

by a deploying airbag. An infant 

or child who is too small to use 

a seat belt should be properly 

secured using a child restraint 

system. Toyota strongly recom-

mends that all infants and chil-

dren be placed in the rear seats 

of the vehicle and properly 

restrained. The rear seats are 

safer for infants and children 

than the front passenger seat. 

(



P.50)

●

Do not sit on the edge of the 

seat or lean against the dash-

board.

●

Do not allow a child to stand in 

front of the SRS front passenger 

airbag unit or sit on the knees of 

a front passenger.

●

Do not allow the front seat occu-

pants to hold items on their 

knees.

●

Do not lean against the door, 

the roof side rail or the front, 

side and rear pillars.

●

Do not allow anyone to kneel on 

the passenger seat toward the 

door or put their head or hands 

outside the vehicle.

●

Do not attach anything to or 

lean anything against areas 

such as the dashboard, steering 

wheel pad and lower portion of 

the instrument panel.

These items can become pro-

jectiles when the SRS driver, 

front passenger and knee air-

bags deploy.

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WARNING

●

Do not attach anything to areas 

such as a door, windshield, side 

windows, front or rear pillar, roof 

side rail and assist grip.

●

Do not hang coat hangers or 

other hard objects on the coat 

hooks. All of these items could 

become projectiles and may 

cause death or serious injury, 

should the SRS curtain shield 

airbags deploy.

●

If a vinyl cover is put on the area 

where the SRS knee airbag will 

deploy, be sure to remove it.

●

Do not use seat accessories 

which cover the parts where the 

SRS side airbags and SRS seat 

cushion airbag inflate as they 

may interfere with inflation of 

the SRS airbags. Such acces-

sories may prevent the side air-

bags and seat cushion airbag 

from activating correctly, disable 

the system or cause the side 

airbags and seat cushion airbag 

to inflate accidentally, resulting 

in death or serious injury.

●

Do not strike or apply significant 

levels of force to the area of the 

SRS airbag components or the 

front doors. Doing so can cause 

the SRS airbags to malfunction.

●

Do not touch any of the compo-

nent parts immediately after the 

SRS airbags have deployed 

(inflated) as they may be hot.

●

If breathing becomes difficult 

after the SRS airbags have 

deployed, open a door or win-

dow to allow fresh air in, or 

leave the vehicle if it is safe to 

do so. Wash off any residue as 

soon as possible to prevent skin 

irritation.

●

If the areas where the SRS air-

bags are stored, such as the 

steering wheel pad and front 

and rear pillar garnishes, are 

damaged or cracked, have 

them replaced by your Toyota 

dealer.

●

Do not place anything, such as 

a cushion, on the front passen-

ger’s seat. Doing so will 

disperse the passenger’s 

weight, which prevents the sen-

sor from detecting the passen-

ger’s weight properly. As a 

result, the SRS front airbags for 

the front passenger may not 

deploy in the event of a colli-

sion.

■

Modification and disposal of 

SRS airbag system compo-

nents

Do not dispose of your vehicle or 

perform any of the following modi-

fications without consulting your 

Toyota dealer. The SRS airbags 

may malfunction or deploy 

(inflate) accidentally, causing 

death or serious injury.

●

Installation, removal, disassem-

bly and repair of the SRS air-

bags

●

Repairs, modifications, removal 

or replacement of the steering 

wheel, instrument panel, dash-

board, seats or seat upholstery, 

front, side and rear pillars, roof 

side rails, front door panels, 

front door trims or front door 

speakers

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

Vehicles with a 8-inch display

SRS warning light
Driver’s and front passen-
ger’s seat belt reminder light
“PASS AIR BAG OFF” indica-
tor light

WARNING

●

Modifications to the front door 

panel (such as making a hole in 

it)

●

Repairs or modifications of the 

front fender, front bumper, or 

side of the occupant compart-

ment

●

Installation of a grille guard (bull 

bars, kangaroo bar, etc.), snow 

plows, winches or roof luggage 

carrier

●

Modifications to the vehicle’s 

suspension system

●

Installation of electronic devices 

such as mobile two-way radios 

and CD players

●

Modifications to your vehicle for 

a person with a physical disabil-

ity

Front passenger occu-

pant classification 

system

Your vehicle is equipped 
with a front passenger 
occupant classification sys-
tem. This system detects 
the conditions of the front 
passenger seat and acti-
vates or deactivates the 
front passenger airbag and 
seat cushion airbag.

System components

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“PASS AIR BAG ON” indica-
tor light



Vehicles with a 12.3-inch dis-
play

SRS warning light
Driver’s and front passen-
ger’s seat belt reminder light
“PASS AIR BAG OFF” indica-
tor light
“PASS AIR BAG ON” indica-
tor light

WARNING

■

Front passenger occupant 

classification system precau-

tions

Observe the following precautions 

regarding the front passenger 

occupant classification system.

Failure to do so may cause death 

or serious injury.

●

Wear the seat belt properly.

●

Make sure the front passenger’s 

seat belt plate has not been left 

inserted into the buckle before 

someone sits in the front pas-

senger seat.

●

Make sure the “PASS AIR BAG 

OFF” indicator light is not illumi-

nated when using the seat belt 

extender for the front passenger 

seat. If the “PASS AIR BAG 

OFF” indicator light is illumi-

nated, disconnect the extender 

tongue from the seat belt 

buckle, and reconnect the seat 

belt. Reconnect the seat belt 

extender after making sure the 

“PASS AIR BAG ON” indicator 

light is illuminated. If you use 

the seat belt extender while the 

“PASS AIR BAG OFF” indicator 

light is illuminated, the SRS air-

bags for the front passenger will 

not activate, which could cause 

death or serious injury in the 

event of a collision.

●

Do not apply a heavy load to the 

front passenger seat or equip-

ment (e.g. seatback pocket).

●

Do not put weight on the front 

passenger seat by putting your 

hands or feet on the front pas-

senger seat seatback from the 

rear passenger seat.

●

Do not let a rear passenger lift 

the front passenger seat with 

their feet or press on the seat-

back with their legs.

●

Do not put objects under the 

front passenger seat.

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WARNING

●

Do not recline the front passen-

ger seatback so far that it 

touches a rear seat. This may 

cause the “PASS AIR BAG 

OFF” indicator light to be illumi-

nated, which indicates that the 

SRS airbags for the front pas-

senger will not activate in the 

event of a severe accident. If 

the seatback touches the rear 

seat, return the seatback to a 

position where it does not touch 

the rear seat. Keep the front 

passenger seatback as upright 

as possible when the vehicle is 

moving. Reclining the seatback 

excessively may lessen the 

effectiveness of the seat belt 

system.

●

If an adult sits in the front pas-

senger seat, the “PASS AIR 

BAG ON” indicator light is illumi-

nated. If the “PASS AIR BAG 

OFF” indicator is illuminated, 

ask the passenger to sit up 

straight, well back in the seat, 

feet on the floor, and with the 

seat belt worn correctly. If the 

“PASS AIR BAG OFF” indicator 

still remains illuminated, either 

ask the passenger to move to 

the rear seat, or if that is not 

possible, move the front pas-

senger seat fully rearward.

●

When it is unavoidable to install 

a forward-facing child restraint 

system on the front passenger 

seat, install the child restraint 

system on the front passenger 

seat in the proper order. 

(



P.52)

●

Do not modify or remove the 

front seats.

●

Do not kick the front passenger 

seat or subject it to severe 

impact. Otherwise, the SRS 

warning light may come on to 

indicate a malfunction of the 

front passenger occupant clas-

sification system. In this case, 

contact your Toyota dealer 

immediately.

●

Child restraint systems installed 

on the rear seat should not con-

tact the front seatbacks.

●

Do not use a seat accessory, 

such as a cushion and seat 

cover, that covers the seat 

cushion surface.

●

Do not modify or replace the 

upholstery of the front seat.

46

1-1. For safe use

HIGHLANDER_U

■

Adult

*1

■

Child

*4

■

Child restraint system with infant

*5

Condition and operation in the front passenger occupant 
classification system

Indicator/warning 

light

“PASS AIR BAG ON” and “PASS 

AIR BAG OFF” indicator lights

“PASS AIR BAG 

ON”

SRS warning light

Off

Driver’s and front passenger’s seat 

belt reminder light

Off

*2

 or flashing

*3

Devices

Front passenger airbag

Activated

Front passenger seat cushion air-

bag

Activated

*2

 or 

deactivated

*3

Indicator/warning 

light

“PASS AIR BAG ON” and “PASS 

AIR BAG OFF” indicator lights

“PASS AIR BAG 

OFF” or “PASS 

AIR BAG ON”

*4

SRS warning light

Off

Driver’s and front passenger’s seat 

belt reminder light

Off

*2

 or flashing

*3

Devices

Front passenger airbag

Deactivated or 

activated

*4

Front passenger seat cushion air-

bag

Deactivated or 

activated

*4, 2

Indicator/warning 

light

“PASS AIR BAG ON” and “PASS 

AIR BAG OFF” indicator lights

“PASS AIR BAG 

OFF”

*6

SRS warning light

Off

Driver’s and front passenger’s seat 

belt reminder light

Off

*2

 or flashing

*3

Devices

Front passenger airbag

Deactivated

Front passenger seat cushion air-

bag

47

1-1. For safe use

1

For safety and secu

rity

HIGHLANDER_U

■

Unoccupied

■

There is a malfunction in the system

*1

:The system judges a person of adult size as an adult. When a smaller 

adult sits in the front passenger seat, the system may not recognize 
him/her as an adult depending on his/her physique and posture.

*2

:In the event the front passenger is wearing a seat belt.

*3

:In the event the front passenger does not wear a seat belt.

*4

:For some children, child in seat, child in booster seat or child in convert-

ible seat, the system may not recognize him/her as a child. Factors 
which may affect this can be the physique or posture.

*5

:Never install a rear-facing child restraint system on the front passenger 

seat. A forward-facing child restraint system should only be installed on 
the front passenger seat when it is unavoidable. (



P.50)

*6

:In case the indicator light is not illuminated, consult this manual on how 

to install the child restraint system properly. (



P.52)

Indicator/warning 

light

“PASS AIR BAG ON” and “PASS 

AIR BAG OFF” indicator lights

“PASS AIR BAG 

OFF”

SRS warning light

Off

Driver’s and front passenger’s seat 

belt reminder light

Devices

Front passenger airbag

Deactivated

Seat cushion airbag in the front 

passenger side

Indicator/warning 

light

“PASS AIR BAG ON” and “PASS 

AIR BAG OFF” indicator lights

“PASS AIR BAG 

OFF”

SRS warning light

On

Driver’s and front passenger’s seat 

belt reminder light

Off

Devices

Front passenger airbag

Deactivated

Front passenger seat cushion air-

bag

48

1-1. For safe use

HIGHLANDER_U

Exhaust gas precau-

tions

Harmful substance to the 
human body is included in 
exhaust gases if inhaled.

WARNING

Exhaust gases include harmful 

carbon monoxide (CO), which is 

colorless and odorless. Observe 

the following precautions.
Failure to do so may cause 

exhaust gases enter the vehicle 

and may lead to an accident 

caused by light-headedness, or 

may lead to death or a serious 

health hazard.

■

Important points while driving

●

Keep the back door closed.

●

If you smell exhaust gases in 

the vehicle even when the back 

door is closed, open the win-

dows and have the vehicle 

inspected at your Toyota dealer 

as soon as possible.

■

When parking

●

If the vehicle is in a poorly venti-

lated area or a closed area, 

such as a garage, stop the 

engine.

●

Do not leave the vehicle with 

the engine running for a long 

time.

If such a situation cannot be 

avoided, park the vehicle in an 

open space and ensure that 

exhaust fumes do not enter the 

vehicle interior.

●

Do not leave the engine running 

in an area with snow build-up, 

or where it is snowing. If snow-

banks build up around the vehi-

cle while the engine is running, 

exhaust gases may collect and 

enter the vehicle.

■

Exhaust pipe

The exhaust system needs to be 

checked periodically. If there is a 

hole or crack caused by corro-

sion, damage to a joint or abnor-

mal exhaust noise, be sure to 

have the vehicle inspected and 

repaired by your Toyota dealer.

49

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1

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HIGHLANDER_U

1-2.Child safety

Riding with children

Observe the following pre-
cautions when children are 
in the vehicle.

Use a child restraint system 
appropriate for the child, 
until the child becomes 
large enough to properly 
wear the vehicle’s seat belt.



It is recommended that chil-
dren sit in the rear seats to 
avoid accidental contact 
with the shift lever, wiper 
switch, etc.



Use the rear door child-pro-
tector lock or the window 
lock switch to avoid children 
opening the door while driv-
ing or operating the power 
window accidentally. 
(



P.120, 169)



Do not let small children 
operate equipment which 
may catch or pinch body 
parts, such as the power 
window, hood, back door, 
seats etc.

WARNING

■

When children are in the vehi-

cle

Never leave children unattended 

in the vehicle, and never allow 

children to have or use the key.
Children may be able to start the 

vehicle or shift the vehicle into 

neutral. There is also a danger 

that children may injure them-

selves by playing with the win-

dows, the moon roof or panoramic 

moon roof, or other features of the 

vehicle. In addition, heat build-up 

or extremely cold temperatures 

inside the vehicle can be fatal to 

children.

50

1-2. Child safety

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Points to remember: P.50
Child restraint system: P.52
When using a child restraint sys-
tem: P.53
Child restraint system installa-
tion method
• Fixed with a seat belt: P.55
• Fixed with a child restraint 

LATCH anchor: P.60

• Using an anchor bracket (for 

top tether strap): P.62

The laws of all 50 states of the 
U.S.A. as well as Canada now 
require the use of child restraint 
systems.



Prioritize and observe the 
warnings, as well as the laws 
and regulations for child 
restraint systems.



Use a child restraint system 
until the child becomes large 
enough to properly wear the 
vehicle’s seat belt.



Choose a child restraint sys-
tem that suits your vehicle 
and is appropriate to the age 
and size of the child.

Child restraint sys-

tems

Before installing a child 
restraint system in the vehi-
cle, there are precautions 
that need to be observed, 
different types of child 
restraint systems, as well as 
installation methods, etc., 
written in this manual.

Use a child restraint system 
when riding with a small 
child that cannot properly 
use a seat belt. For the 
child’s safety, install the 
child restraint system to a 
second seat. Be sure to fol-
low the installation method 
that is in the operation man-
ual enclosed with the 
restraint system.

Table of contents

Points to remember

WARNING

■

When a child is riding

Observe the following precau-

tions.

Failure to do so may result in 

death or serious injury.

●

For effective protection in auto-

mobile accidents and sudden 

stops, a child must be properly 

restrained, using a seat belt or 

child restraint system which is 

correctly installed. For installa-

tion details, refer to the opera-

tion manual enclosed with the 

child restraint system. General 

installation instruction is pro-

vided in this manual.

51

1-2. Child safety

1

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HIGHLANDER_U

WARNING

●

Toyota strongly urges the use of 

a proper child restraint system 

that conforms to the weight and 

size of the child, installed on the 

second seat. According to acci-

dent statistics, the child is safer 

when properly restrained in the 

second seat than in the front 

seat.

●

Holding a child in your or some-

one else’s arms is not a substi-

tute for a child restraint system. 

In an accident, the child can be 

crushed against the windshield 

or between the holder and the 

interior of the vehicle.

■

Handling the child restraint 

system

If the child restraint system is not 

properly fixed in place, the child or 

other passengers may be seri-

ously injured or even killed in the 

event of sudden braking, sudden 

swerving, or an accident.

●

If the vehicle were to receive a 

strong impact from an accident, 

etc., it is possible that the child 

restraint system has damage 

that is not readily visible. In 

such cases, do not reuse the 

restraint system.

●

Make sure you have complied 

with all installation instructions 

provided with the child restraint 

system manufacturer and that 

the system is properly secured.

●

Keep the child restraint system 

properly secured on the seat 

even if it is not in use. Do not 

store the child restraint system 

unsecured in the passenger 

compartment.

●

If it is necessary to detach the 

child restraint system, remove it 

from the vehicle or store it 

securely in the luggage com-

partment.

52

1-2. Child safety

HIGHLANDER_U

■

Types of child restraint system installation methods

Confirm with the operation manual enclosed with the child restraint 
system about the installation of the child restraint system.

Child restraint system

Installation method

Page

Seat belt attachment

P.55

Child restraint LATCH 

anchors attachment

P.60

53

1-2. Child safety

1

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HIGHLANDER_U

*

: The third seats are not equipped with Child restraint LATCH anchors.

■

When installing a child 
restraint system to a front 
passenger seat

For the safety of a child, install 
child restraint systems to sec-
ond seats. When installing child 
restraint system to a front pas-
senger seat is unavoidable, 
adjust the seat as follows and 
install the child restraint system.

Anchor brackets (for 

top tether strap) attach-

ment

8-seat models second seats:

P.62

7-seat models second seats:

Third seats

*

:

Installation method

Page

When using a child 
restraint system

54

1-2. Child safety

HIGHLANDER_U



Move the seat to the rearmost 
position



Raise the seatback as much 
as possible



If the head restraint interferes 
with the installation of the 
child restraint system, and the 
head restraint can be 
removed, remove the head 
restraint

WARNING

■

When using a child restraint 

system

Observe the following precau-

tions.

Failure to do so may result in 

death or serious injury.

●

Never install a rear-facing child 

restraint system on the front 

passenger seat even if the 

“PASS AIR BAG OFF” indicator 

light is illuminated. In the event 

of an accident, the force of the 

rapid inflation of the front pas-

senger airbag can cause death 

or serious injury to the child if 

the rear-facing child restraint 

system is installed on the front 

passenger seat.

●

A forward-facing child restraint 

system may be installed on the 

front passenger seat only when 

it is unavoidable. A child 

restraint system that requires a 

top tether strap should not be 

used in the front passenger seat 

since there is no top tether strap 

anchor for the front passenger 

seat.

●

A forward-facing child restraint 

system may be installed on the 

front passenger seat only when 

it is unavoidable. When install-

ing a forward-facing child 

restraint system on the front 

passenger seat, raise the seat-

back as much as possible, and 

move the seat to the rearmost 

position, even if the “PASS AIR 

BAG OFF” indicator light is illu-

minated.

If the head restraint interferes with 
the installation of the child 
restraint system, and the head 
restraint can be removed, remove 
the head restraint.
If the head restraint cannot be 
removed, raise it to the uppermost 
position.

55

1-2. Child safety

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HIGHLANDER_U

A child restraint system for a 
small child or baby must itself be 
properly restrained on the seat 
with the lap portion of the 
lap/shoulder belt.

■

Installing child restraint 
system using a seat belt 
(child restraint lock func-
tion belt)

Install the child restraint system 
in accordance to the operation 
manual enclosed with the child 
restraint system.

■

Rear-facing 



 Infant 

seat/convertible seat

1

Adjust the rear seat

If there is a gap between the child 

seat and the seatback, adjust the 

seatback angle until good contact is 

achieved.

WARNING

●

Do not allow the child to lean 

his/her head or any part of 

his/her body against the door or 

the area of the seat, front or rear 

pillars, or roof side rails from 

which the SRS side airbags or 

SRS curtain shield airbags 

deploy even if the child is 

seated in the child restraint sys-

tem. It is dangerous if the SRS 

side airbags and curtain shield 

airbags inflate, and the impact 

could cause death or serious 

injury to the child.

●

When a booster seat is 

installed, always ensure that the 

shoulder belt is positioned 

across the center of the child’s 

shoulder. The belt should be 

kept away from the child’s neck, 

but not so that it could fall off the 

child’s shoulder.

●

Use child restraint system suit-

able to the age and size of the 

child and install it to the rear 

seat.

●

If the driver’s seat interferes 

with the child restraint system 

and prevents it from being 

attached correctly, attach the 

child restraint system to the 

right-hand rear seat.

●

Adjust the front passenger seat 

so that it does not interfere with 

the child restraint system.

Child restraint system 
fixed with a seat belt

56

1-2. Child safety

HIGHLANDER_U

2

Place the child restraint sys-
tem on the rear seat facing 
the rear of the vehicle.

3

Run the seat belt through the 
child restraint system and 
insert the plate into the 
buckle. Make sure that the 
belt is not twisted.

4

Fully extend the shoulder belt 
and allow it to retract to put it 
in lock mode. In lock mode, 
the belt cannot be extended.

5

While pushing the child 
restraint system down into 

the rear seat, allow the shoul-
der belt to retract until the 
child restraint system is 
securely in place.

After the shoulder belt has 

retracted to a point where there is 

no slack in the belt, pull the belt to 

check that it cannot be extended.

6

After installing the child 
restraint system, rock it back 
and forth to ensure that it is 
installed securely. (



P.59)

■

Forward-facing 



 Convert-

ible seat

1

Adjust the seat



When using the front passen-
ger seat

If installing the child restraint 
system to the front passenger 
seat is unavoidable, refer to 
P.53for the front passenger seat 
adjustment.



When using the rear seat

If there is a gap between the 
child seat and the seatback, 
adjust the seatback angle until 
good contact is achieved.

57

1-2. Child safety

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HIGHLANDER_U

2

Remove the head restraint if 
it interferes with your child 
restraint system. (



P.150)

3

Place the child restraint sys-
tem on the seat facing the 
front of the vehicle.

4

Run the seat belt through the 
child restraint system and 
insert the plate into the 
buckle. Make sure that the 
belt is not twisted.

5

Fully extend the shoulder belt 
and allow it to retract to put it 

in lock mode. In lock mode, 
the belt cannot be extended.

6

While pushing the child 
restraint system into the rear 
seat, allow the shoulder belt 
to retract until the child 
restraint system is securely in 
place.

After the shoulder belt has 

retracted to a point where there is 

no slack in the belt, pull the belt to 

check that it cannot be extended.

7

If the child restraint has a top 
tether strap, follow the child 
restraint manufacturer’s 
operation manual regarding 
the installation, using the top 
tether strap to latch onto the 
top tether strap anchor. 
(



P.62)

8

After installing the child 
restraint system, rock it back 

58

1-2. Child safety

HIGHLANDER_U

and forth to ensure that it is 
installed securely. (



P.59)

■

Booster seat

1

If installing the child restraint 
system to the front passen-
ger seat is unavoidable, refer 
to P.53for the front passenger 
seat adjustment.

2

High back type: Remove the 
head restraint if it interferes 
with your child restraint sys-
tem. (



P.150)

3

Place the child restraint sys-
tem on the seat facing the 
front of the vehicle.



Booster type



High back type

4

Sit the child in the child 
restraint system. Fit the seat 
belt to the child restraint sys-
tem according to the manu-
facturer’s instructions and 
insert the plate into the 
buckle. Make sure that the 
belt is not twisted.

Check that the shoulder belt is cor-

rectly positioned over the child’s 

shoulder and that the lap belt is as 

low as possible. (



P.27)

■

Removing a child restraint 
system installed with a seat 
belt

Press the buckle release button 
and fully retract the seat belt.

When releasing the buckle, the 
child restraint system may spring 
up due to the rebound of the seat 
cushion. Release the buckle while 
holding down the child restraint 

59

1-2. Child safety

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system.
Since the seat belt automatically 
reels itself, slowly return it to the 
stowing position.

WARNING

■

When installing a child 

restraint system

Observe the following precau-

tions.

Failure to do so may result in 

death or serious injury.

●

Do not allow children to play 

with the seat belt. If the seat belt 

becomes twisted around a 

child’s neck, it may lead to 

choking or other serious injuries 

that could result in death.

If this occurs and the buckle 

cannot be unfastened, scissors 

should be used to cut the belt.

●

Ensure that the belt and plate 

are securely locked and the 

seat belt is not twisted.

●

Shake the child restraint system 

left and right, and forward and 

backward to ensure that it has 

been securely installed.

●

After securing a child restraint 

system, never adjust the seat.

●

When a booster seat is 

installed, always ensure that the 

shoulder belt is positioned 

across the center of the child’s 

shoulder. The belt should be 

kept away from the child’s neck, 

but not so that it could fall off the 

child’s shoulder.

●

Follow all installation instruc-

tions provided by the child 

restraint system manufacturer.

●

When securing some types of 

child restraint systems in rear 

seats, it may not be possible to 

properly use the seat belts in 

positions next to the child 

restraint without interfering with 

it or affecting seat belt effective-

ness. Be sure your seat belt fits 

snugly across your shoulder 

and low on your hips. If it does 

not, or if it interferes with the 

child restraint, move to a differ-

ent position. Failure to do so 

may result in death or serious 

injury.

■

When installing a booster 

seat

To prevent the belt from going into 

ALR lock mode, do not fully 

extend the shoulder belt. ALR 

mode causes the belt to tighten 

only. This could cause injury or 

discomfort to the child. (



P.28)

■

Do not use a seat belt 

extender

If a seat belt extender is used 

when installing a child restraint 

system, the seat belt will not 

securely hold the child restraint 

system, which could cause death 

or serious injury to the child or 

other passengers in the event of 

sudden braking, sudden swerv-

ing or an accident.

60

1-2. Child safety

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■

Child restraint LATCH 
anchors

LATCH anchors are provided for 
the outboard second seats.

■

When installing in the rear 
outboard seats

Install the child restraint system 
in accordance to the operation 
manual enclosed with the child 
restraint system.

1

Adjust the seat

If there is a gap between the child 

seat and the seatback, adjust the 

seatback angle until good contact is 

achieved.

2

Remove the head restraint if 
it interferes with your child 
restraint system. (



P.150)

3

Widen the gap between the 
seat cushion and seatback 
slightly.



With flexible lower attach-
ments

4

Latch the hooks of the lower 
attachments onto the LATCH 
anchors.
For owners in Canada: 
The symbol on a child 
restraint system indicates   
the presence of a lower con-
nector system.

Canada only



With rigid lower attachments

4

Latch the buckles onto the 
LATCH anchors.
For owners in Canada: 
The symbol on a child 
restraint system indicates   

Child restraint system 
fixed with a child restraint 
LATCH anchor

61

1-2. Child safety

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the presence of a lower con-
nector system.

Canada only

5

If the child restraint has a top 
tether strap, follow the child 
restraint manufacturer’s 
operation manual regarding 
the installation, using the top 
tether strap to latch onto the 
top tether strap anchor. 
(



P.62)

6

After installing the child 
restraint system, rock it back 
and forth to ensure that it is 
installed securely. (



P.59)

■

When installing in the sec-
ond center seat (8-seat 
models)

There are no LATCH anchors 
behind the seceond center seat. 
However, the inboard LATCH 
anchors of the outboard seats, 
which are 18.6 in. (473 mm) 
apart, can be used if the child 
restraint system manufacturer’s 
instructions permit use of those 

anchors with the anchor spacing 
stated.
Child restraint systems with rigid 
lower attachments cannot be 
installed in the center seat. This 
type of child restraint system 
can only be installed in the out-
board seat.

■

Laws and regulations pertain-

ing to anchors

The LATCH system conforms to 

FMVSS225 or CMVSS210.2.

Child restraint systems conforming 

to FMVSS213 or CMVSS213 speci-

fications can be used.

This vehicle is designed to conform 

to SAE J1819.

WARNING

■

When installing a child 

restraint system

Observe the following precau-

tions.

Failure to do so may result in 

death or serious injury.

●

When using the LATCH 

anchors, be sure that there are 

no foreign objects around the 

anchors and that the seat belt is 

not caught behind the child 

restraint system.

●

Follow all installation instruc-

tions provided by the child 

restraint system manufacturer.

62

1-2. Child safety

HIGHLANDER_U

■

Anchor brackets (for top 
tether strap)

Anchor brackets are provided 
for the following seats:
Use anchor brackets when fix-
ing the top tether strap.



8-seat models second seats

Anchor brackets
Top tether strap



7-seat models second seats

Anchor brackets
Top tether strap



Third center seat

*

Anchor brackets
Top tether strap

*

: The third seats are not equipped 

with Child restraint LATCH 

WARNING

●

Never attach two child restraint 

system attachments to the 

same anchor. In a collision, one 

anchor may not be strong 

enough to hold two child 

restraint system attachments 

and may break.

If the LATCH anchors are already 

in use, use the seat belt to install 

a child restraint system in the cen-

ter seat.

●

When securing some types of 

child restraint systems in rear 

seats, it may not be possible to 

properly use the seat belts in 

positions next to the child 

restraint without interfering with 

it or affecting seat belt effective-

ness. Be sure your seat belt fits 

snugly across your shoulder 

and low on your hips. If it does 

not, or if it interferes with the 

child restraint, move to a differ-

ent position. Failure to do so 

may result in death or serious 

injury.

●

If the seat is adjusted, reconfirm 

the security of the child restraint 

system.

Using an anchor bracket 
(for top tether strap)

63

1-2. Child safety

1

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HIGHLANDER_U

anchors.

■

Fixing the top tether strap 
to the anchor bracket (sec-
ond seats)

Install the child restraint system 
in accordance to the operation 
manual enclosed with the child 
restraint system.

1

Remove the head restraint if 
it interferes with your child 
restraint system. (



P.150)

2

Open the anchor bracket 
cover, latch the hook onto the 
anchor bracket and tighten 
the top tether strap.

Make sure the top tether strap is 

securely latched. (



P.59)

When installing the child restraint 

system with the head restraint 

being raised, be sure to have the 

top tether strap pass underneath 

the head restraint.

Hook

Top tether strap

■

Fixing the top tether strap 
to the anchor bracket (third 
center seat)

Install the child restraint system 
in accordance to the operation 
manual enclosed with the child 
restraint system.

1

Remove the head restraint if 
it interferes with your child 
restraint system. (



P.150)

2

Latch the hook onto the 
anchor bracket and tighten 
the top tether strap.

Make sure the top tether strap is 

securely latched. (



P.59)

When installing the child restraint 

system with the head restraint 

being raised, be sure to have the 

top tether strap pass underneath 

the head restraint.

Hook
Top tether strap

64

1-2. Child safety

HIGHLANDER_U

■

Laws and regulations pertain-

ing to anchors

The LATCH system conforms to 

FMVSS225 or CMVSS210.2. 

Child restraint systems conforming 

to FMVSS213 or CMVSS213 speci-

fications can be used. 

This vehicle is designed to conform 

to SAE J1819.

WARNING

■

When installing a child 

restraint system

Observe the following precau-

tions. 

Failure to do so may result in 

death or serious injury.

●

Firmly attach the top tether 

strap and make sure that the 

belt is not twisted.

●

Do not attach the top strap to 

anything other than the anchor 

bracket of the seat the child 

restraint system is installed to.

●

Follow all installation instruc-

tions provided by the child 

restraint system manufacturer.

●

When installing a child restraint 

system in the center rear seat, 

adjust both seatbacks at the 

same angle. Otherwise, the 

child restraint system cannot be 

securely restrained and this 

may cause death or serious 

injuries in the event of sudden 

braking, sudden swerving or an 

accident.

●

When installing the child 

restraint system with the head 

restraint being raised, after the 

head restraint has been raised 

and then the anchor bracket has 

been fixed, do not lower the 

head restraint.

●

If the seat is adjusted, reconfirm 

the security of the child restraint 

system.

NOTICE

■

Anchor brackets (for top 

tether strap)

When not in use, make certain to 

close the lid. If it remains open, 

the lid may be damaged.

65

1-3. Emergency assistance

1

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1-3.Emergency assistance

*

: If equipped

“SOS” button
LED light indicators
Microphone

Safety Connect

*

Safety Connect is a sub-
scription-based telematics 
service that uses Global 
Positioning System (GPS) 
data and embedded cellular 
technology to provide 
safety and security features 
to subscribers. Safety Con-
nect is supported by Toy-
ota’s designated response 
center, which operates 24 
hours per day, 7 days per 
week.

Safety Connect service is 
available by subscription on 
select, telematics hard-
ware-equipped vehicles.

By using the Safety Connect 
service, you are agreeing to 
be bound by the Telematics 
Subscription Service Agree-
ment and its Terms and 
Conditions, as in effect and 
amended from time to time, 
a current copy of which is 
available at Toyota.com in 
the United States, Toy-
otapr.com in Puerto Rico 
and Toyota.ca in Canada. All 
use of the Safety Connect 
service is subject to such 
then-applicable Terms and 
Conditions.

System components

66

1-3. Emergency assistance

HIGHLANDER_U

■

Certification for Safety Connect

Subscribers have the following 
Safety Connect services avail-
able:



Automatic Collision Notifica-
tion

*

Helps drivers receive necessary 
response from emergency service 
providers. (



P.68)

Services

67

1-3. Emergency assistance

1

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rity

HIGHLANDER_U

*

: U.S. Patent No. 7,508,298 B2



Stolen Vehicle Location

Helps drivers in the event of vehicle 
theft. (



P.68)



Emergency Assistance Button 
(“SOS”)

Connects drivers to response-cen-
ter support. (



P.69)



Enhanced Roadside Assis-
tance

Provides drivers various on-road 
assistance. (



P.69)

After you have signed the 
Telematics Subscription Service 
Agreement and are enrolled, 
you can begin receiving ser-
vices.
A variety of subscription terms 
are available for purchase. Con-
tact your Toyota dealer, call the 
following appropriate Customer 
Experience Center or push the 
“SOS” button in your vehicle for 
further subscription details.



The United States

1-800-331-4331



Canada

1-888-869-6828



Puerto Rico

1-877-855-8377

■

Safety Connect Services Infor-

mation

●

Phone calls using the vehicle’s 
Bluetooth

®

 technology will not be 

possible when Safety Connect is 

active and in use.

●

Safety Connect is available begin-

ning Fall 2009 on select Toyota 

models (in the contiguous United 

States only). Contact with the 

Safety Connect response center 

is dependent upon the telematics 

device being in operative condi-

tion, cellular connection availabil-

ity, and GPS satellite signal 

reception, which can limit the abil-

ity to reach the response center or 

receive emergency service sup-

port. Enrollment and Telematics 

Subscription Service Agreement 

are required. A variety of subscrip-

tion terms are available; charges 

vary by subscription term selected 

and location.

●

Automatic Collision Notification, 

Emergency Assistance and Stolen 

Vehicle Location are available in 

the United States, including 

Hawaii and Alaska, Puerto Rico 

and Canada, and Enhanced 

Roadside Assistance are avail-

able in the United States, Puerto 

Rico and Canada.

●

Automatic Collision Notification, 

Emergency Assistance, Stolen 

Vehicle and Enhanced Road 

Assistance are not available in the 

U.S. Virgin Islands.

For vehicles first sold in the U.S. 

Virgin Islands, no Safety Connect 

services will function in or outside 

the U.S. Virgin Islands.

●

Safety Connect services are not 

subject to section 255 of the Tele-

communications Act and the 

device is not TTY compatible.

■

Languages

The Safety Connect response cen-

ter will offer support in multiple lan-

guages. The Safety Connect system 

will offer voice prompts in English, 

Spanish, and French. Please indi-

cate your language of choice when 

enrolling.

Subscription

68

1-3. Emergency assistance

HIGHLANDER_U

■

When contacting the response 

center

You may be unable to contact the 

response center if the network is 

busy.

When the engine switch is 
turned to ON, the red indicator 
light comes on for 2 seconds 
then turns off. Afterward, the 
green indicator light comes on, 
indicating that the service is 
active.
The following indicator light pat-
terns indicate specific system 
usage conditions:



Green indicator light on = 
Active service



Green indicator light flashing 
= Safety Connect call in pro-
cess



Red indicator light (except at 
vehicle start-up) = System 
malfunction (contact your Toy-
ota dealer)



No indicator light (off) = 
Safety Connect service not 
active

■

Automatic Collision Notifi-
cation

In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to 

automatically call the response 
center. The responding agent 
receives the vehicle’s location 
and attempts to speak with the 
vehicle occupants to assess the 
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically 
treats the call as an emergency, 
contacts the nearest emer-
gency services provider to 
describe the situation, and 
requests that assistance be sent 
to the location.

■

Stolen Vehicle Location

If your vehicle is stolen, Safety 
Connect can work with local 
authorities to assist them in 
locating and recovering the 
vehicle. After filing a police 
report, call the Customer Experi-
ence Center at 1-800-331-4331 
in the United States, 
1-877-855-8377 in Puerto Rico 
or 1-888-869-6828 in Canada, 
and follow the prompts for 
Safety Connect to initiate this 
service.
In addition to assisting law 
enforcement with recovery of a 
stolen vehicle, Safety-Con-
nect-equipped vehicle location 
data may, under certain circum-
stances, be shared with third 
parties to locate your vehicle. 
Further information is available 
at Toyota.com in the United 
States, Toyotapr.com in Puerto 
Rico and Toyota.ca in Canada.

Safety Connect LED light 
Indicators

Safety Connect services

69

1-3. Emergency assistance

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HIGHLANDER_U

■

Emergency Assistance But-
ton (“SOS”)

In the event of an emergency on 
the road, push the “SOS” button 
to reach the Safety Connect 
response center. The answer-
ing agent will determine your 
vehicle’s location, assess the 
emergency, and dispatch the 
necessary assistance required.

If you accidentally press the “SOS” 
button, tell the response-center 
agent that you are not experiencing 
an emergency.

■

Enhanced Roadside Assis-
tance

Enhanced Roadside Assistance 
adds GPS data to the already 
included warranty-based Toyota 
roadside service.
Subscribers can press the 
“SOS” button to reach a Safety 
Connect response-center agent, 
who can help with a wide range 
of needs, such as: towing, flat 
tire, fuel delivery, etc. For a 
description of the Enhanced 
Roadside Assistance services 
and their limitations, please see 
the Safety Connect Terms and 
Conditions, which are available 
at Toyota.com in the United 
States, Toyotapr.com in Puerto 
Rico and Toyota.ca in Canada.

Important! Read this informa-

tion before using Safety Con-
nect.

■

Exposure to radio fre-
quency signals

The Safety Connect system 
installed in your vehicle is a 
low-power radio transmitter and 
receiver. It receives and also 
sends out radio frequency (RF) 
signals.
In August 1996, the Federal 
Communications Commission 
(FCC) adopted RF exposure 
guidelines with safety levels for 
mobile wireless phones. Those 
guidelines are consistent with 
the safety standards previously 
set by the following U.S. and 
international standards bodies.



ANSI (American National 
Standards Institute) C95.1 
[1992]



NCRP (National Council on 
Radiation Protection and 
Measurement) Report 86 
[1986]



ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]

Those standards were based on 
comprehensive and periodic 
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians 
from universities, and govern-
ment health agencies and 
industries reviewed the avail-
able body of research to 

Safety information for 
Safety Connect

70

1-3. Emergency assistance

HIGHLANDER_U

develop the ANSI Standard 
(C95.1).
The design of Safety Connect 
complies with the FCC guide-
lines in addition to those stan-
dards.

71

1-4. Theft deterrent system

1

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rity

HIGHLANDER_U

1-4.Theft deterrent system

The indicator light flashes after 
the engine switch has been 
turned off to indicate that the 
system is operating.
The indicator light stops flashing 
after the engine switch has been 
turned to ACC or ON to indicate 
that the system has been can-
celed.

■

System maintenance

The vehicle has a mainte-

nance-free type engine immobilizer 

system.

■

Conditions that may cause the 

system to malfunction

●

If the grip portion of the key is in 

contact with a metallic object

●

If the key is in close proximity to or 

touching a key registered to the 

security system (key with a built-in 

transponder chip) of another vehi-

cle

Engine immobilizer 

system

The vehicle’s keys have 
built-in transponder chips 
that prevent the engine from 
starting if a key has not 
been previously registered 
in the vehicle’s on-board 
computer.

Never leave the keys inside 
the vehicle when you leave 
the vehicle.

This system is designed to 
help prevent vehicle theft 
but does not guarantee 
absolute security against all 
vehicle thefts.

Operating the system

72

1-4. Theft deterrent system

HIGHLANDER_U

■

Certification for the engine immobilizer system



Except for vehicles sold in Canada



For vehicles sold in Canada

NOTICE

■

To ensure the system oper-

ates correctly

Do not modify or remove the sys-

tem. If modified or removed, the 

proper operation of the system 

cannot be guaranteed.

73

1-4. Theft deterrent system

1

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HIGHLANDER_U

*

: If equipped

■

Items to check before lock-
ing the vehicle

To prevent unexpected trigger-
ing of the alarm and vehicle 
theft, make sure of the following:



Nobody is in the vehicle.



The windows, moon roof (if 
equipped) and panoramic 
moon roof (if equipped) are 
closed before the alarm is set.



No valuables or other per-
sonal items are left in the 
vehicle.

■

Setting

Close the doors and hood, and 
lock all the doors. The system 

will be set automatically after 30 
seconds.

The security indicator changes from 
being on to flashing when the sys-
tem is set.

■

Canceling or stopping

Do one of the following to deac-
tivate or stop the alarms:



Unlock the doors.



Turn the engine switch to 
ACC or ON, or start the 
engine. (The alarm will be 
deactivated or stopped after a 
few seconds.)

■

System maintenance

The vehicle has a mainte-

nance-free type alarm system.

■

Triggering of the alarm

The alarm may be triggered in the 

following situations: 

(Stopping the alarm deactivates the 

alarm system.)

●

A person inside the vehicle opens 

a door or hood, or unlocks the 

vehicle.

Alarm

*

The alarm uses light and 
sound to give an alert when 
an intrusion is detected. 
The alarm is triggered in the 
following situations when 
the alarm is set:



A locked door is unlocked or 
opened in any way other 
than using the entry func-
tion, wireless remote control 
or mechanical key. (The 
doors will lock again auto-
matically.)



The hood is opened.

Setting/canceling/stop-
ping the alarm system

74

1-4. Theft deterrent system

HIGHLANDER_U

●

The battery is recharged or 

replaced when the vehicle is 

locked. (



P.493)

■

Alarm-operated door lock

In the following cases, depending 

on the situation, the door may auto-

matically lock to prevent improper 

entry into the vehicle:

●

When a person remaining in the 

vehicle unlocks the door and the 

alarm is activated.

●

While the alarm is activated, a 

person remaining in the vehicle 

unlocks the door.

●

When recharging or replacing the 

battery

NOTICE

■

To ensure the system oper-

ates correctly

Do not modify or remove the sys-

tem. If modified or removed, the 

proper operation of the system 

cannot be guaranteed.

75

2

2

Vehicle

 statu

s information an

d in
dicator

s

HIGHLANDER_U

Vehicle status information

and indicators

.

2-1. Instrument cluster

Warning lights and indica-

tors ...............................

76

Gauges and meters .......

81

Multi-information display 

(4.2-inch display)..........

84

Multi-information display 

(7-inch display).............

93

Head-up display ..........

103

Fuel consumption informa-

tion ............................

108

76

2-1. Instrument cluster

HIGHLANDER_U

2-1.Instrument cluster

For the purpose of explanation, the following illustrations display all 
warning lights and indicators illuminated.



4.2-inch display

The units used on the meters and some indicators may differ 
depending on the target region.

Warning lights and indicators

The warning lights and indicators on the instrument cluster, 
center panel and outside rear view mirrors inform the driver of 
the status of the vehicle’s various systems.

Warning lights and indicators displayed on the instru-
ment cluster