4F-11 Electronic Stability Program:
Step 1: Malfunction Analysis
Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown in the following will facilitate collecting information to the
point required for proper analysis and diagnosis.
Customer questionnaire (Example)
Problem symptom confirmation
If symptom in “Customer Questionnaire” is found or reproduced in the vehicle, confirm the symptom is problem or not.
(This step should be done with the customer if possible.) Check warning lights related to brake system referring to
“EBD Warning Light (Brake Warning Light) Comes ON Steady in Section 4E”, “ABS Warning Light Check in Section
4E” and “ESP
® Warning Light Check”.
I6JB01460011-02