3C-16 Transfer:
Detail of 4WD Control System Check
Step 1: Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown in the following will facilitate collecting information to the
point required for proper analysis and diagnosis.
Customer questionnaire (Example)
NOTE
The form is a standard sample. It should be modified according to conditions characteristic of each
market.
Customer’s name:
Model:
VIN:
Problem Symptoms
Frequency of Occurrence
Conditions for
Occurrence of Ploblem
Environmental Condition
Diagnostic Trouble Code
Date of Reg:
Transfer position indicator abnormal: fails to turn on / fails to turn off /
flashes
Abnormal noise while vehicle running: from transfer, from actuator,
other
No shifted to “4H” position
No shifted to “4H-lock” position
No shifted to “4L-lock” position
No shifted to “N” position
When starting: at initial start only / at every start / other
Vehicle speed: while accelerating / while decelerating / at stop /
while turning / while running at constant speed /
other
Road surface condition: Paved road / rough road / snow-covered road /
other
Wheather: fine / cloudy / rain / snow / other
Temperature: ( )
First check: Normal code / malfunction code ( )
Second check after test drive: Normal code / malfunction code ( )
Continuous / Intermittent ( times a day, a month) /
other
Date of problem:
Mileage:
Date of issue:
I5JB0A332011-02