Nissan Maxima. Manual - part 205

AV-640

< SYMPTOM DIAGNOSIS >

[COLOR DISPLAY - W/BOSE & NAVI]

MULTI AV SYSTEM SYMPTOMS

RELATED TO USB

NOTE:

Check that there is no malfunction of USB equipment main body before performing a diagnosis.

Trouble Diagnosis Chart by Symptom

iPod

®

 is a trademark of Apple inc., registered in the U.S. and other countries.

RELATED TO DVD MODE

RELATED TO STEERING SWITCH

Trouble Diagnosis Chart by Symptom

RELATED TO AUXILIARY INPUT

NOTE:

Check that there is no malfunction of AUX equipment main body before performing a diagnosis.

No radio reception or poor reception.

• Other audio sounds are normal.
• Any radio station cannot be received or 

poor reception is caused even after mov-
ing to a service area with good reception 
(e.g. a place with clear view and no ob-
stacles generating external noises).

• Antenna amp. ON signal circuit malfunc-

tion.
Refer to 

AV-602, "Reference Value"

.

• Poor connector connection of antenna or 

antenna feeder.
Refer to 

AV-668, "Location of Antenna"

.

Buzz/rattle sound from speaker

The majority of buzz/rattle sounds are not 
indicative of an issue with the speaker, usu-
ally something nearby the speaker is caus-
ing the buzz/rattle.

Refer to "SQUEAK AND RATTLE TROU-
BLE DIAGNOSIS" in the appropriate interi-
or trim section.

Symptoms

Check items

Probable malfunction location

Symptoms

Check items

Possible malfunction location / Action to take

iPod

®

 or USB memory can not 

be recognized.

—

• USB harness malfunction.
• USB connector malfunction.

Symptoms

Check items

Probable malfunction location

The DVD cannot be removed.

—

Disk eject signal circuit malfunction between AV control 
unit and preset switch.
Refer to 

AV-581, "Diagnosis Procedure"

.

DVD image is not displayed.

—

Perform CONSULT self-diagnosis. Refer to 

AV-536, 

"CONSULT Function (MULTI AV)"

. When detecting no 

malfunction in those components, the following items are 
a possible cause.
• Composite image signal circuits malfunction.

Refer to 

AV-579, "Diagnosis Procedure"

.

Audio sound is not heard.

No sound from all speakers.

Perform CONSULT self-diagnosis.
Refer to 

AV-536, "CONSULT Function (MULTI AV)"

.

Sound is heard only from specific places.

Perform CONSULT self-diagnosis.
Refer to 

AV-536, "CONSULT Function (MULTI AV)"

.

Symptoms

Probable malfunction location

None of the steering switch operations work.

Steering switch ground circuit malfunction.
Refer to 

AV-600, "Diagnosis Procedure"

.

Only specified switch cannot be operated.

Steering switch malfunction.

Steering switch's “SOURCE”, “MENU UP”, “MENU 
DOWN”,“

”, “ENTER”switches do not work.

Steering switch signal A circuit malfunction.
Refer to 

AV-600, "Diagnosis Procedure"

.

Steering switch's “

”, “VOL UP”, “VOL DOWN”, “

” 

switches do not work.

Steering switch signal B circuit malfunction.
Refer to 

AV-600, "Diagnosis Procedure"

.

AV

MULTI AV SYSTEM SYMPTOMS

AV-641

< SYMPTOM DIAGNOSIS >

[COLOR DISPLAY - W/BOSE & NAVI]

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Trouble diagnosis chart by symptom

Symptoms

Check items

Probable malfunction location

No voice sound is heard when 
AUX mode is selected.

Voice sound is heard when other modes 
are selected.

AUX sound signal circuit.

Image is not displayed when 
AUX mode is selected.

DVD image is displayed.

AUX image signal circuit malfunction.
Refer to 

AV-580, "Diagnosis Procedure"

.

DVD image is not displayed.

Composite image signal circuit malfunction.
Refer to 

AV-579, "Diagnosis Procedure"

.

AV-642

< SYMPTOM DIAGNOSIS >

[COLOR DISPLAY - W/BOSE & NAVI]

NORMAL OPERATING CONDITION

NORMAL OPERATING CONDITION

Description

INFOID:0000000009471524

NOTE:

For Navigation system operation information, refer to Navigation system Owner's Manual.

BASIC OPERATIONS

NOTE:

Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is dis-

connected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re-enter the

information in the Address Book. 

RELATED TO HANDS-FREE PHONE

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The systems in the video mode.

Press “DISC-AUX” to change the mode. 

The display is turned off.

Press “

-” to turn on the display.

The interior of the vehicle becomes the a little less 
than 80

°C (176°F) or high temperature, and the pro-

tection of the display acts, and a display is turned off.

Wait until the interior of the vehicle has 
cooled down.

Screen not clear.

Contrast setting is not appropriate.

Adjust the contrast of the display.

No voice guidance is available. Or 
The volume is too high or too low.

The volume is not set correctly, or it is turned off.

Adjust the volume of voice guidance.

Voice guidance is not provided for certain streets 
(roads displayed in gray).

This is not a malfunction.

No map is displayed on the screen. A screen other than map screen is displayed.

Press “MAP”.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is high. 

Wait until the interior of the vehicle has 
cooled down.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid 
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and 
then operate the navigation system.

Symptom

Cause and Counter measure

Does not recognize cellular phone connection (No connection is 
displayed on the display at the guide).

Some Bluetooth

®

 enabled cellular phones may not be recognized 

by the in-vehicle phone module.
Refer to “RELATED TO HANDS-FREE PHONE (Check Compati-
bility)” in 

AV-635, "Symptom Table"

.

Cannot use hands-free phone.

Customer will not be able to use a hands-free phone under the fol-
lowing conditions:
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio 

waves; such as in a tunnel, in an underground parking garage, 
near a tall building or in a mountainous area.

• The cellular phone is locked to prevent it from being dialed.
NOTE:
While a cellular phone is connected through the Bluetooth

®

 wire-

less connection, the battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth

®

 Hands-Free Phone 

System cannot charge cellular phones.

The other party’s voice cannot be heard by hands-free phone.

When the radio wave condition is not ideal or ambient sound is too 
loud, it may be difficult to hear the other person’s voice during a 
call.

Poor sound quality.

Do not place the cellular phone in an area surrounded by metal or 
far away from the in-vehicle phone module to prevent tone quality 
degradation and wireless connection disruption.

AV

NORMAL OPERATING CONDITION

AV-643

< SYMPTOM DIAGNOSIS >

[COLOR DISPLAY - W/BOSE & NAVI]

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RELATED TO VOICE RECOGNITION

Related to Basic Operation

Related to Item Choice

The system should respond correctly to all voice commands without difficulty. If problems are encountered, fol-

low the solutions given in this guide for the appropriate error.

Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem

is resolved.

Related to Telephone

The system should respond correctly to all voice commands without difficulty. If problems are encountered, try

the following solutions.

Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is

resolved.

Symptom

Possible cause

Possible solution

The system does not 
recognize your com-
mand.
or
The system recognizes 
your command incor-
rectly

The interior of the vehicle is too noisy.

Close the windows or have other occupants quiet.

The volume of your voice is too low.

Speak louder.

The volume if your voice is too loud.

Speak softer.

Your pronunciation is unclear.

Speak clearly.

You are speaking before the voice recognition is ready

Press and release “

” switch on the steering 

switch, and speak a command after the tone 
sounds.

8 seconds or more have passed after you pressed and 
released “

” switch on the steering switch.

Make sure to speak a command within 8 seconds 
after you press and release “

” switch on the 

steering switch. 

Only a limited range of voice commands is usable for 
each screen.

Use a correct voice command appropriate for the 
current screen.

The fan of the air conditioner is too loud.

Lower the fan speed as necessary as voice com-
mands can be recognized more easily.

Symptom/ error message

Solution

Displays “COMMAND NOT REC-
OGNIZED” or the system fails to in-
terpret the command correctly.

1. Ensure that the command format is valid.

2. Speak clearly without pausing between words and at a level appropriate to the ambient noise 
level.

3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.

4. If optional words of the command have been omitted, then command should be tried with these 
in place.

The system consistently selects 
the wrong voicetag

1. Ensure that the voicetag requested matches what was originally stored. This can be confirmed 
by giving the “Addressbook” Directory or Phone Directory command.

2. Replace one of the voicetags being confused with a different voicetag.