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AV MULTI AV SYSTEM SYMPTOMS AV-67 < SYMPTOM DIAGNOSIS > [BASE AUDIO WITH NAVIGATION] C D E F G H I J K L M B A O P SYMPTOM DIAGNOSIS MULTI AV SYSTEM SYMPTOMS Symptom Table INFOID:0000000009163292 RELATED TO HANDS-FREE PHONE • Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the vehicle. • It is possible that a malfunction is occurring due to a version change of the phone even though the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and Check Compatibility 1. Make sure the customer's Bluetooth ® related concern is understood. 2. Verify the customer's concern. 3. Write down the customer's phone brand, model, and service provider. 4. Go to “www.nissanusa.com/bluetooth/”. a. Using the website's search engine, find out if the customer's phone is on the approved list. b. If the customer's phone is NOT on the approved list: ® phone that is on the approved list before any further action. c. If the feature related to the customer's concern shows as “N” (not compatible): d. If the feature related to the customer's concern shows as “Y” (compatible): Symptoms Check items Probable malfunction location Does not recognize cellular Repeat the registration of cellular phone. AV control unit malfunction. AV-77, "Removal and Installation" Hands-free phone cannot be • Hands-free phone operation can be made, but the communication cannot • Hands-free phone operation can be performed, however, voice between AV control unit malfunction. AV-77, "Removal and Installation" The other party's voice cannot Check the “microphone speaker” in In- AV control unit malfunction. AV-77, "Removal and Installation" Originating sound is not heard Sound operation function is normal. AV control unit malfunction. AV-77, "Removal and Installation" Sound operation function does not work. Microphone signal circuit malfunction. |