Qashqai J11. Audio, Visual & Navigation System - part 4

AV

AUDIO SYSTEM

AV-49

< SYMPTOM DIAGNOSIS >

[AUDIO SYSTEM]

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RELATED TO HANDS-FREE PHONE

• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with

the vehicle.

• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is

a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
check that it operates normally. It is important to determine whether the cause of the malfunction is the vehi-
cle or the cellular phone.

Check Compatibility

1.

Make sure the customer

′

s Bluetooth

®

 related concern is understood.

2.

Verify the customer

′

s concern.

NOTE:
The customer

′

s phone may be required, depending upon their concern.

3.

Write down the customer

′

s phone brand, model and service provider.

NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.

Noise is mixed with audio.

Noise comes out from all speakers.

Malfunction in audio unit.
Refer to 

AV-15, "On Board Diagnosis Func-

tion"

.

Noise comes out only from a certain speak-
er (front tweeter LH, front tweeter RH, front 
door speaker LH, front door speaker RH, 
rear door speaker LH, rear door speaker 
RH).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between 

audio unit and speaker.
Refer to:

-

AV-38, "Diagnosis Procedure"

 (front 

tweeter).

-

AV-40, "Diagnosis Procedure"

 (front door 

speaker).

-

AV-42, "Diagnosis Procedure"

 (rear door 

speaker).

• Malfunction in speaker.
• Poor Installation of speaker (e.g. back-

lash and looseness).
Refer to:

-

AV-55, "Removal and Installation"

 (front 

tweeter).

-

AV-56, "Removal and Installation"

 (front 

door speaker).

-

AV-57, "Removal and Installation"

 (rear 

door speaker).

• Malfunction in audio unit.

Refer to 

AV-15, "On Board Diagnosis 

Function"

.

Noise is mixed with radio only (when the ve-
hicle hits a bump or while driving over bad 
roads)

Poor connector connection of antenna or 
antenna feeder.
Refer to 

AV-12, "Rod Antenna, Antenna 

Amp., Satellite Antenna and Antenna Feed-
er"

.

No radio reception or poor reception.

• Other audio sounds are normal.
• Any radio station cannot be received or 

poor reception is caused even after mov-
ing to a service area with good reception 
(e.g. a place with clear view and no ob-
stacles generating external noises).

• Antenna amp. ON signal circuit malfunc-

tion.
Refer to 

AV-20, "Reference Value"

.

• Poor connector connection of antenna or 

antenna feeder.
Refer to 

AV-12, "Rod Antenna, Antenna 

Amp., Satellite Antenna and Antenna 
Feeder"

.

Buzz/rattle sound from speaker

The majority of buzz/rattle sounds are not 
indicative of an issue with the speaker, usu-
ally something nearby the speaker is caus-
ing the buzz/rattle.

Refer to "SQUEAK AND RATTLE TROU-
BLE DIAGNOSIS" in the appropriate interi-
or trim section.

Symptoms

Check items

Probable malfunction location

AV-50

< SYMPTOM DIAGNOSIS >

[AUDIO SYSTEM]

AUDIO SYSTEM

4.

Perform diagnosis as per the following table.

Symptoms

Check items

Probable malfunction location

Does not recognize cellular phone connec-
tion (no connection is displayed on the dis-
play at the guide).

Repeat the registration of cellular phone.

Malfunction in audio unit.
Replace audio unit. Refer to 

AV-53, "Re-

moval and Installation"

.

Hands-free phone cannot be established.

• Hands-free phone operation can be 

made, but the communication cannot be 
established.

• Hands-free phone operation can be per-

formed, however, voice between each 
other cannot be heard during the conver-
sation.

The other party

′

s voice cannot be heard by 

hands-free phone.

Check the “microphone speaker” in Inspec-
tion & Adjustment Mode if sound is heard.

Originating sound is not heard by the other 
party with hands-free phone communica-
tion.

Sound operation function is normal.

Sound operation function does not work.

Microphone signal circuit malfunction.
Refer to 

AV-44, "Diagnosis Procedure"

.

The system cannot be operated.

• The voice recognition can be controlled.

• Steering switch

′

s , , 

and 

 

switch works, but 

 does not work.

Steering switch malfunction.
Replace steering switch. Refer to 

AV-54, 

"Removal and Installation"

.

Steering switch

′

s , , , 

and 

 switches do not work.

Steering switch signal circuit malfunction.
Refer to 

MWI-71, "Diagnosis Procedure"

.

All steering switches do not work.

Steering switch ground circuit malfunction.
Refer to 

MWI-71, "Diagnosis Procedure"

.

AV

NORMAL OPERATING CONDITION

AV-51

< SYMPTOM DIAGNOSIS >

[AUDIO SYSTEM]

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NORMAL OPERATING CONDITION

Description

INFOID:0000000010502044

RELATED TO NOISE

The majority of the audio concerns are the result of outside causes (bad CD, electromagnetic interference,
etc.).
The following noise results from variations in field strength, such as fading noise and multi-path noise, or
external noise from trains and other sources. It is not a malfunction.
• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to moun-

tains or buildings blocking the signal.

• Multi-path noise: This noise results from the waves sent directly from the broadcast station arriving at the

antenna at a different time from the waves which reflect off mountains or buildings.

The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.
Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and opera-
tion of each piece of electrical equipment, and determine the cause.
NOTE:
The source of the noise can be found easily by listening to the noise while removing the fuses of electrical
components, one by one.

Type of Noise and Possible Cause

RELATED TO HANDS-FREE PHONE

Occurrence condition

Possible cause

Occurs only when engine is ON.

A continuous growling noise occurs. The speed of 
the noise varies with changes in the engine speed.

• Ignition components

The occurrence of the noise is linked with the operation of the fuel pump.

• Fuel pump condenser

Noise only occurs when various 
electrical components are oper-
ating.

A cracking or snapping sound occurs with the op-
eration of various switches.

• Relay malfunction, audio unit malfunction

The noise occurs when various motors are operat-
ing.

• Motor case ground
• Motor

The noise occurs constantly, not just under certain conditions.

• Rear defogger coil malfunction
• Open circuit in printed heater
• Poor ground of antenna feeder line

A cracking or snapping sound occurs while the vehicle is being driven, especially when 
it is vibrating excessively.

• Ground wire of body parts
• Ground due to improper part installation
• Wiring connections or a short circuit

Symptom

Cause and Counter measure

Does not recognize cellular phone connection (No connection is 
displayed on the display at the guide).

Some Bluetooth

®

 enabled cellular phones may not be recognized 

by the in-vehicle phone module.
Refer to “RELATED TO HANDS-FREE PHONE (Check Compati-
bility)” in 

AV-48, "Symptom Table"

.

Cannot use hands-free phone.

Customer will not be able to use a hands-free phone under the fol-
lowing conditions:
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio 

waves; such as in a tunnel, in an underground parking garage, 
near a tall building or in a mountainous area.

• The cellular phone is locked to prevent it from being dialed.
NOTE:

While a cellular phone is connected through the Bluetooth

®

 wire-

less connection, the battery power of the cellular phone may dis-

charge quicker than usual. The Bluetooth

®

 Hands-Free Phone 

System cannot charge cellular phones.

AV-52

< SYMPTOM DIAGNOSIS >

[AUDIO SYSTEM]

NORMAL OPERATING CONDITION

The other party

′

s voice cannot be heard by hands-free phone.

When the radio wave condition is not ideal or ambient sound is too 
loud, it may be difficult to hear the other person

′

s voice during a 

call.

Poor sound quality.

Do not place the cellular phone in an area surrounded by metal or 
far away from the in-vehicle phone module to prevent tone quality 
degradation and wireless connection disruption.

Symptom

Cause and Counter measure

AV

AUDIO UNIT

AV-53

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

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REMOVAL AND INSTALLATION

AUDIO UNIT

Exploded View

INFOID:0000000010502045

NOTE:
The following figures show the image of the inspection procedure. (Existing parts are not the same shape as
the parts in the figure.)

Removal and Installation

INFOID:0000000010502046

REMOVAL

1.

Disconnect the negative battery terminal. Refer to 

PG-154, "Exploded View"

.

2.

Remove A/C switch (AUTOMATIC AIR CONDITIONING) or front air control (MANUAL AIR CONDITION-
ING).

3.

Remove instrument finisher B. Refer to 

IP-12, "Exploded View"

.

4.

Remove instrument finisher E. Refer to 

IP-12, "Exploded View"

.

5.

Remove the audio unit screws, then pull out the audio unit.

6.

Disconnect the harness connectors from the audio unit and remove.

7.

Remove the audio unit bracket (LH/RH) screws and the audio unit brackets (LH/RH) (if necessary).

INSTALLATION

Installation is in the reverse order of removal.

1.

Audio unit bracket (LH)

2.

Audio unit

3.

Audio unit bracket (RH)

AWNIA3340ZZ

AV-54

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

STEERING SWITCHES

STEERING SWITCHES

Exploded View

INFOID:0000000010502047

Removal and Installation

INFOID:0000000010502048

REMOVAL

NOTE:
The steering switches are serviced as an assembly.

1.

Remove steering wheel. Refer to 

ST-8, "Exploded View"

.

2.

Release pawls on the steering wheel rear finisher and remove.

3.

Remove screws (A) and steering switches (1) from steering
wheel (2).

INSTALLATION

Installation is in the reverse order of removal.

1.

Steering wheel rear finisher

2.

Steering wheel

3.

Steering switches

Pawl

AWNIA3342ZZ

AWNIA3326ZZ

AV

FRONT TWEETER

AV-55

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

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FRONT TWEETER

Removal and Installation

INFOID:0000000010502049

REMOVAL

1.

Remove defroster grille. Refer to 

IP-12, "Exploded View"

.

2.

Remove bolts and pull out the front tweeter.

3.

Disconnect the harness connector from the front tweeter and remove.

INSTALLATION

Installation is in the reverse order of removal.

AV-56

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

FRONT DOOR SPEAKER

FRONT DOOR SPEAKER

Exploded View

INFOID:0000000010502050

Removal and Installation

INFOID:0000000010502051

REMOVAL

1.

Remove front door finisher. Refer to 

INT-12, "FRONT DOOR FINISHER : Exploded View"

.

2.

Remove front door speaker bolts, then pull out front door speaker.

3.

Disconnect the harness connector from front door speaker and remove. 

INSTALLATION

Installation is in the reverse order of removal.

ALNIA1580ZZ

1.

Front door speaker

AV

REAR DOOR SPEAKER

AV-57

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

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REAR DOOR SPEAKER

Exploded View

INFOID:0000000010502052

Removal and Installation

INFOID:0000000010502053

REMOVAL

1.

Remove rear door finisher. Refer to 

INT-15, "REAR DOOR FINISHER : Exploded View"

.

2.

Remove rear door speaker bolts, then pull out rear door speaker.

3.

Disconnect the harness connector from the rear door speaker and remove.

INSTALLATION

Installation is in the reverse order of removal.

1.

Rear door speaker

ALNIA1581ZZ

AV-58

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

USB INTERFACE AND AUX IN JACK

USB INTERFACE AND AUX IN JACK

Removal and Installation

INFOID:0000000010502054

REMOVAL

1.

Remove center console. Refer to 

IP-18, "Exploded View"

.

2.

Release the pawls (A) on the back of USB interface and AUX in
jack (2).

INSTALLATION

Installation is in the reverse order of removal.

ALNIA1582ZZ

AV

MICROPHONE

AV-59

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

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MICROPHONE

Removal and Installation

INFOID:0000000010502055

REMOVAL

1.

Remove the map lamp assembly. Refer to 

INT-24, "Exploded View"

.

2.

Release harness connector (A) by sliding rearward to remove
from the pawl (B).

3.

Release pawls (C) and remove the microphone (1) from the
front room/map lamp assembly.
NOTE:
The following figures show the image of the inspection proce-
dure. (Existing parts are not the same shape as the parts in the
figure.)

INSTALLATION

Installation is in the reverse order of removal.

ALNIA1583ZZ

AV-60

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

AUDIO ANTENNA

AUDIO ANTENNA

Removal and Installation

INFOID:0000000010502057

REMOVAL

1.

Remove the luggage side upper finisher (RH). Refer to 

INT-28, "Exploded View"

.

2.

Partially lower headlining (rear). Refer to 

INT-24, "Exploded View"

.

3.

Disconnect harness connectors from antenna feeder.

4.

Remove nut from audio antenna and remove.

INSTALLATION

Installation is in the reverse order of removal.

CAUTION:

If the audio antenna nut is not properly tightened, lower sensitivity of the antenna may be experi-
enced. If the nut is over tightened, this will deform the roof panel. 

Audio antenna nut

: 6.5 N·m (0.66 kg-m, 58 in-lb)

AV

ANTENNA FEEDER

AV-61

< REMOVAL AND INSTALLATION >

[AUDIO SYSTEM]

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ANTENNA FEEDER

Feeder Layout

INFOID:0000000010502285

ANTENNA FEEDER LAYOUT

1.

Antenna base (antenna amp. and 
satellite antenna)

2.

Rod Antenna

3.

M394

4.

M385

E1NIA0073ZZ

AV-62

< PRECAUTION >

[DISPLAY AUDIO]

PRECAUTIONS

PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT 
PRE-TENSIONER"

INFOID:0000000010519310

The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. Information necessary to service the system safely is included in the “SRS AIR BAG” and
“SEAT BELT” of this Service Manual.

WARNING:

Always observe the following items for preventing accidental activation.
• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see “SRS AIR BAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

WARNING:

Always observe the following items for preventing accidental activation.
• When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the

ignition ON or engine running, never use air or electric power tools or strike near the sensor(s) with
a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing
serious injury.

• When using air or electric power tools or hammers, always switch the ignition OFF, disconnect the

battery, and wait at least 3 minutes before performing any service.

Precaution for Harness Repair

INFOID:0000000010435589

AV COMMUNICATION SYSTEM

• Solder the repaired parts, and wrap with tape. [Frays of twisted line

must be within 110 mm (4.33 in).]

• Do not perform bypass wire connections for the repair parts. (The

spliced wire will become separated and the characteristics of
twisted line will be lost.)

PKIA0306E

PKIA0307E

AV

PRECAUTIONS

AV-63

< PRECAUTION >

[DISPLAY AUDIO]

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Precaution for Work

INFOID:0000000010435590

• When removing or disassembling each component, be careful not to damage or deform it. If a component

may be subject to interference, be sure to protect it with a shop cloth.

• When removing (disengaging) components with a screwdriver or similar tool, be sure to wrap the component

with a shop cloth or vinyl tape to protect it.

• Protect the removed parts with a shop cloth and prevent them from being dropped.
• Replace a deformed or damaged clip.
• If a part is specified as a non-reusable part, always replace it with a new one.
• Be sure to tighten bolts and nuts securely to the specified torque.
• After installation is complete, be sure to check that each part works properly.
• Follow the steps below to clean components:
- Water soluble dirt:
• Dip a soft cloth into lukewarm water, wring the water out of the cloth and wipe the dirty area.
• Then rub with a soft, dry cloth.
- Oily  dirt:
• Dip a soft cloth into lukewarm water with mild detergent (concentration: within 2 to 3%) and wipe the dirty

area.

• Then dip a cloth into fresh water, wring the water out of the cloth and wipe the detergent off.
• Then rub with a soft, dry cloth.
- Do not use organic solvent such as thinner, benzene, alcohol or gasoline.
- For genuine leather seats, use a genuine leather seat cleaner.

AV-64

< PREPARATION >

[DISPLAY AUDIO]

PREPARATION

PREPARATION

PREPARATION

Special Service Tool

INFOID:0000000010435591

The actual shape of the tools may differ from those illustrated here.

Commercial Service Tools

INFOID:0000000010435592

Tool number
(TechMate No.)
Tool name

Description

—

(J-46534)
Trim Tool Set

Removing trim components

AWJIA0483ZZ

Tool name

Description

Power tool

Loosening nuts, screws and bolts

PIIB1407E