Content .. 3 4 5 6 ..

Nissan Juke (2014 year). Service Repair Manual - part 5

REQUEST SIGNAL CIRCUIT (SAT TO AUDIO)

AV-61

< DTC/CIRCUIT DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

Is inspection result OK?

YES

>> INSPECTION END

>> Replace satellite radio tuner. Refer to

AV-72, "Removal and Installation"

Probe

Condition

Standard

Reference value

(+)

Satellite radio tuner

Connector

Terminal

Connector

Terminal

B69

When satel-
lite radio
mode is se-
lected.

Waveform of 0.5 - 7.0 V
is input.

SKIA9299J

Revision: 2013 October

2014 JUKE

AV-62

< SYMPTOM DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

AUDIO SYSTEM SYMPTOMS

SYMPTOM DIAGNOSIS

AUDIO SYSTEM SYMPTOMS

Symptom Table

INFOID:0000000009752061

RELATED TO AUDIO

RELATED TO iPod

Trouble Diagnosis Chart by Symptom

Connect another iPod

and check if the symptom is reproduced or not. If the symptom is reproduced, diag-

nose the vehicle. If no malfunction is detected, replace the iPod harness.
NOTE:
• It is unable to read a connection between iPod

and iPod harness.

• Charging of iPod

with no 5 V charging circuit is not supported. (e.g. iPod 1G mechanical scroll wheel, iPod

Classic 2G touch-sensitive wheel, and iPod Classic 3G 4 touch button)

Symptoms

Check items

Possible malfunction location / Action to take

Audio unit does not start.

—

Audio unit power supply and ground circuit.
Refer to

AV-42, "AUDIO UNIT : Diagnosis Procedure"

No sound comes out.

No sound from all speakers.

Audio unit power supply and ground circuit.
Refer to

AV-42, "AUDIO UNIT : Diagnosis Procedure"

Only a certain speaker (front right,
front left, rear right, or rear left, etc.)
does not output sound.

• Poor connector connection of speaker.
• Sound signal circuit malfunction between audio unit and

speaker.

• Malfunction in speaker.
• Malfunction in audio unit.

Noise is mixed with audio.

Noise comes out from all speakers.

Malfunction in audio unit.

Noise comes out only from a certain
speaker (front right, front left, rear
right, or rear left, etc.).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between audio unit and

speaker.

• Malfunction in speaker.
• Poor installation of speaker (e.g. backlash and looseness)
• Malfunction in audio unit.

Noise is mixed with radio only
(when the car hits a bump or while
driving over bad roads).

• Poor connector connection of antenna or antenna feeder.
• Loose antenna base mounting nut. Refer to

AV-73, "Remov-

al and Installation"

Radio is not received or poor re-
ception.

• Other audio sounds are normal.
• Any radio cannot be received or

poor reception is caused even af-
ter moving to a service area with
good reception (e.g. a place with
clear view and no obstacles gen-
erating external noises).

• Antenna amp. ON signal circuit malfunction.
• Poor connector connection of antenna or antenna feeder.
• Loose antenna base mounting nut. Refer to

AV-73, "Remov-

al and Installation"

Satellite radio is not received.

It change to satellite radio mode.

• Antenna feeder (satellite radio)
• Satellite antenna (antenna base)

It does not change to satellite radio
mode.

• Satellite radio tuner power supply and ground circuit.

Refer to

AV-42, "SATELLITE RADIO TUNER : Diagnosis

Procedure"

• Request signal circuit.

Refer to

AV-60, "Diagnosis Procedure"

• Communication circuit between audio unit and satellite radio

tuner. Refer to

AV-58, "Diagnosis Procedure"

Revision: 2013 October

2014 JUKE

AUDIO SYSTEM SYMPTOMS

AV-63

< SYMPTOM DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

Trouble diagnosis chart by symptom

iPod

is a trademark of Apple inc., registered in the U.S. and other countries.

RELATED TO STEERING SWITCH

Symptoms

Check items

Possible malfunction location / Action to take

There is no sound from the iP-

Other audio sounds are normal.

• iPod sound signal circuit between audio unit and iPod

adapter.

• iPod sound signal circuit between iPod

and iPod

adapter.

“iPod No connect” is displayed
when “iPod” switch is pressed.

• iPod battery charging is normal.
• iPod software and hardware version

are displayed when performing audio
unit self-diagnosis.

Communication circuit between iPod

and iPod adapter.

• iPod battery charging is normal.
• iPod software and hardware version

are not displayed when performing au-
dio unit self-diagnosis.

AV communication circuit between audio unit and iPod
adapter.

iPod battery charge does not work.

iPod adapter power supply and ground circuit.
Refer to

AV-44, "iPod ADAPTER : Diagnosis Procedure"

iPod

cannot charge the bat-

tery.

Not chargeable even when connecting

other iPod

. Refer to NOTE.

iPod battery charge 5 V circuit between iPod

and iPod

adapter.

Symptoms

Possible malfunction location / Action to take

All steering switches are not operated.

Steering switch signal ground circuit. (steering switch to TEL adapter unit)
Refer to

AV-53, "Diagnosis Procedure"

“SOURCE”, “SEEK UP”, “VOL UP”, “SEEK DOWN” and
“VOL DOWN” switches are not operated.

Steering switch signal ground circuit. (TEL adapter unit to audio unit)
Refer to

AV-57, "Diagnosis Procedure"

Only specified switch cannot be operated.

Replace steering switch.
Refer to

AV-78, "Removal and Installation"

“

”, “SEEK UP”, “SEEK DOWN” and “SOURCE”

switches are not operated.

Steering switch signal A circuit. (steering switch to TEL adapter unit)
Refer to

AV-49, "Diagnosis Procedure"

“SEEK UP”, “SEEK DOWN” and “SOURCE” switches are
not operated.

Steering switch signal A circuit. (TEL adapter unit to audio unit)
Refer to

AV-55, "Diagnosis Procedure"

“

”, “VOL UP” and “VOL DOWN” switches are not oper-

ated.

Steering switch signal B circuit. (steering switch to TEL adapter unit)
Refer to

AV-51, "Diagnosis Procedure"

“VOL UP” and “VOL DOWN” switches are not operated.

Steering switch signal B circuit. (TEL adapter unit to audio unit)
Refer to

AV-56, "Diagnosis Procedure"

Revision: 2013 October

2014 JUKE

AV-64

< SYMPTOM DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

HANDS-FREE PHONE SYMPTOMS

HANDS-FREE PHONE SYMPTOMS

Symptom Table

INFOID:0000000009752062

RELATED TO HANDS-FREE PHONE

• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with

the vehicle.

• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is

a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
checking that it operates normally. It is important to determine whether the cause of the malfunction is the
vehicle or the cellular phone.

Check Compatibility

Make sure the customer's Bluetooth

related concern is understood.

Verify the customer's concern.
NOTE:
The customer's phone may be required, depending upon their concern.

Write down the customer's phone brand, model, and service provider.
NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.

Go to “www.nissanusa.com/bluetooth/”.

Using the website's search engine, find out if the customer's phone is on the approved list.

If the customer's phone is NOT on the approved list:
Stop diagnosis here. The customer needs to obtain a Bluetooth

phone that is on the approved list before

any further action.

If the feature related to the customer's concern shows as “N” (not compatible):
Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features” list.

If the feature related to the customer's concern shows as “Y” (compatible):
Perform diagnosis as per the following table.

RELATED TO STEERING SWITCH

Symptoms

Check items

Possible malfunction location/Action to take

Does not recognize cellular
phone connection.

Repeat the registration of cellular phone.

TEL adapter unit

Hands-free phone cannot be
established.

• Both the reception and the speech can-

not be performed.

• Audio can be operated by steering

switch.

• TEL adapter unit power supply and ground circuit.

Refer to

AV-43, "TEL ADAPTER UNIT : Diagnosis

Procedure"

• Control signal circuit.

Refer to

AV-47, "Diagnosis Procedure"

• AV communication circuit between audio unit and TEL

adapter unit.

• Both the reception and the speech can-

not be performed.

• Audio can be operated by steering

switch.

TEL ON signal circuit.
Refer to

AV-48, "Diagnosis Procedure"

The other party's voice cannot
be heard by hands-free phone.

Audio system sound is normal.

Sound signal (TEL voice, TEL guidance) circuit

Audio system sound does not sound.

Refer to

AV-62, "Symptom Table"

Originating sound is not heard
by the other party with hands-
free phone communication.

Voice recognition function is normal.

TEL adapter unit

Voice recognition function does not work.

Microphone signal circuit.
Refer to

AV-45, "Diagnosis Procedure"

Revision: 2013 October

2014 JUKE

HANDS-FREE PHONE SYMPTOMS

AV-65

< SYMPTOM DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

Symptoms

Possible malfunction location / Action to take

All steering switches are not operated.

Steering switch signal ground circuit. (steering switch to TEL adapter unit)
Refer to

AV-53, "Diagnosis Procedure"

Only specified switch cannot be operated.

Replace steering switch.

“

”, “SEEK UP”, “SEEK DOWN” and “SOURCE”

switches are not operated.

Steering switch signal A circuit. (steering switch to TEL adapter unit)
Refer to

AV-49, "Diagnosis Procedure"

“

”, “VOL UP” and “VOL DOWN” switches are not oper-

ated.

Steering switch signal B circuit. (steering switch to TEL adapter unit)
Refer to

AV-51, "Diagnosis Procedure"

Revision: 2013 October

2014 JUKE

AV-66

< SYMPTOM DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

NORMAL OPERATING CONDITION

NORMAL OPERATING CONDITION

Description

INFOID:0000000009752063

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD, electromagnetic interfer-

ence, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check that noise is caused and/or changed by engine speed, ignition switch turned to each position, and
operation of each piece of electrical equipment. Then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check that the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the red book Compact

Disc Standard and may not play.

Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

RELATED TO TELEPHONE

Symptoms

Cause and Counter measure

Cannot play

Check that the disc was inserted correctly.

Check that the disc is scratched or dirty.

Check if there is condensation inside the player. If there is, wait until the condensation is gone
(about 1 hour) before using the player.

If there is a temperature increase error, the CD player will play correctly after it returns to the nor-
mal temperature.

Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played. In addition,
the character codes and number of characters for folder names and file names should be in com-
pliance with the specifications.

Check if the disc or the file is generated in an irregular format. This may occur depending on the
variation or the setting of MP3/WMA writing applications or other text editing applications.

Check if the finalization process, such as session close and disc close, is done for the disc.

Check if the disc is protected by copyright.

Poor sound quality

Check if the disc is scratched or dirty.

Bit rate may be too low.

It takes a relatively long time before
the music starts playing.

If there are many folder or file levels on the MP3/WMA CD, or if it is a multisession disc, some
time may be required before the music starts playing.

Music cuts off or skips

The writing software and hardware combination might not match, or the writing speed, writing
depth, writing width, etc., might not match the specifications. Try using the slowest writing speed.

Skipping with high bit rate files

Skipping may occur with large quantities of data, such as for high bit rate data.

Move immediately to the next song
when playing.

When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, “.mp3” or “.wma”, or
when play is prohibited by copyright protection, there will be approximately 5 seconds of no sound
and then the player will skip to the next song.

The songs do not play back in the
desired order.

The playback order is the order in which the files were written by the writing software. Therefore,
the files might not play in the desired order.

Poor reception only from a certain
radio broadcast station.

Check incoming radio wave signal strength of applicable broadcast station.

Buzz/rattle sound from speaker

The majority of rattle sounds are not indicative of an issue with the speaker, usually something
nearby the speaker is causing the rattle.

Revision: 2013 October

2014 JUKE

NORMAL OPERATING CONDITION

AV-67

< SYMPTOM DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

RELATED TO HANDS-FREE PHONE

Symptoms

Cause and Counter measure

System fails to interpret the com-
mand correctly.

1. Ensure that the command format is valid.

2. Ensure that the command is spoken after the tone.

3. Speak clearly without pausing between words and at a level appropriate to the ambient noise
level in the vehicle.

4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster
on).
NOTE:
If it is too noisy to use the phone, it is likely that the voice commands will not be recognized.

5. If more than one command was said at a time, try saying the commands separately.

6. If the system consistently fails to recognize commands, the voice training procedure should be
carried out to improve the recognition response for the speaker.
Refer to

AV-15, "On Board Diagnosis Function"

The system consistently selects
the wrong entry from the phone
book.

1. Ensure that the phone book entry name requested matches what was originally stored. This
can be confirmed by using the “List Names” command.

2. Replace one of the names being confused with a new name.

Symptom

Cause and Counter measure

Does not recognize cellular phone connection. (No connection is
displayed on the display at the guide.)

Some Bluetooth

enabled cellular phones may not be recognized

by the in-vehicle phone module. Refer to “RELATED TO HANDS-
FREE PHONE (Check Compatibility)” of HANDS-FREE PHONE
SYMPTOM.

Cannot use hands-free phone

Customer will not be able to use a hands-free phone under the fol-
lowing conditions.
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio

waves; such as in a tunnel, in an underground parking garage,
near a tall building or in a mountainous area.

• The cellular phone is locked to prevent it from being dialed.
NOTE:

While a cellular phone is connected through the Bluetooth

wire-

less connection, the battery power of the cellular phone may dis-

charge quicker than usual. The Bluetooth

Hands-Free Phone

System cannot charge cellular phones.

The other party's voice cannot be heard by hands-free phone.

When the radio wave condition is not ideal or ambient sound is too
loud, it may be difficult to hear the other person's voice during a
call.

Poor sound quality

Do not place the cellular phone in an area surrounded by metal or
far away from the in-vehicle phone module to prevent tone quality
degradation and wireless connection disruption.

Revision: 2013 October

2014 JUKE

AV-68

< REMOVAL AND INSTALLATION >

[AUDIO WITHOUT NAVIGATION]

AUDIO UNIT

REMOVAL AND INSTALLATION

AUDIO UNIT

Removal and Installation

INFOID:0000000009752064

REMOVAL

Remove cluster lid C. Refer to

IP-12, "Exploded View"

Remove audio unit screws.

Disconnect audio unit connectors to remove audio unit and brackets as a single unit.

Remove brackets screws to remove audio unit.

INSTALLATION

Install in the reverse order of removal.

Revision: 2013 October

2014 JUKE

FRONT DOOR SPEAKER

AV-69

< REMOVAL AND INSTALLATION >

[AUDIO WITHOUT NAVIGATION]

FRONT DOOR SPEAKER

Removal and Installation

INFOID:0000000009752065

REMOVAL

Remove front door finisher. Refer to

INT-13, "Exploded View"

Remove front door speaker screws, then disconnect front door speaker connector and remove front door
speaker.

INSTALLATION

Install in the reverse order of removal.

Revision: 2013 October

2014 JUKE

AV-70

< REMOVAL AND INSTALLATION >

[AUDIO WITHOUT NAVIGATION]

TWEETER

TWEETER

Removal and Installation

INFOID:0000000009752066

REMOVAL

Remove front pillar garnish. Refer to

INT-18, "Exploded View"

Remove tweeter clip, then disconnect tweeter connector and remove tweeter.

INSTALLATION

Install in the reverse order of removal.

Revision: 2013 October

2014 JUKE

REAR DOOR SPEAKER

AV-71

< REMOVAL AND INSTALLATION >

[AUDIO WITHOUT NAVIGATION]

REAR DOOR SPEAKER

Removal and Installation

INFOID:0000000009752067

REMOVAL

Remove rear door finisher. Refer to

INT-16, "Exploded View"

Remove rear door speaker screws, then disconnect rear door speaker connector and remove rear door
speaker.

INSTALLATION

Install in the reverse order of removal.

Revision: 2013 October

2014 JUKE

AV-72

< REMOVAL AND INSTALLATION >

[AUDIO WITHOUT NAVIGATION]

SATELLITE RADIO TUNER

SATELLITE RADIO TUNER

Removal and Installation

INFOID:0000000009752068

REMOVAL

Remove luggage side lower finisher LH. Refer to

INT-33, "Exploded View"

Disconnect satellite radio tuner connectors.

Remove screws to remove satellite radio tuner and brackets as a single unit.

Remove brackets screws to remove satellite radio tuner.

INSTALLATION

Install in the reverse order of removal.

Revision: 2013 October

2014 JUKE

ANTENNA BASE

AV-73

< REMOVAL AND INSTALLATION >

[AUDIO WITHOUT NAVIGATION]

ANTENNA BASE

Exploded View

INFOID:0000000009752069

Removal and Installation

INFOID:0000000009752070

REMOVAL

Remove headlining. Refer to

INT-27, "NORMAL ROOF : Exploded View"

(normal roof) or

INT-30, "SUN-

ROOF : Exploded View"

(sunroof).

Disconnect antenna feeder connector.

Remove nut to remove antenna base.

INSTALLATION

Install in the reverse order of removal.

CAUTION:

If the antenna base mounting nut is tightened looser than the specified torque, then this will lower the
sensitivity of the antenna. On the other hand, if the nut is tightened tighter than the specified torque,
then this will deform the roof panel.

JSNIA3161GB

Antenna rod

Antenna base

N·m (kg-m, in-fb)

Revision: 2013 October

2014 JUKE