Mercedes-Benz ML320. Manual - part 46

11

Introduction

Operator’s Manual

Important notice for California retail 
buyers and lessees of Mercedes-Benz 
automobiles

Under California law you may be entitled to 
a replacement of your vehicle or a refund 
of the purchase price or lease price, if 
Mercedes-Benz USA, LLC and/or its au-
thorized repair or service facilities fail to fix 
one or more substantial defects or mal-
functions in the vehicle that are covered by 
its express warranty after a reasonable 
number of repair attempts. During the pe-
riod of 18 months from original delivery of 
the vehicle or the accumulation of 
18 000 miles (approx. 29 000 km) on the 
odometer of the vehicle, whichever occurs 
first, a reasonable number of repair at-
tempts is presumed for a retail buyer or 
lessee if one or more of the following oc-
curs:

(1) the same substantial defect or mal-

function results in a condition that is 
likely to cause death or serious bodily 
injury if the vehicle is driven, that de-
fect or malfunction has been subject to 
repair two or more times, and you have 
directly notified Mercedes-Benz USA, 
LLC in writing of the need for its repair,

(2) the same substantial defect or mal-

function of a less serious nature than 
category (1) has been subject to repair 
four or more times and you have direct-
ly notified us in writing of the need for 
its repair, or

(3) the vehicle is out of service by reason 

of repair of the same or different sub-
stantial defects or malfunctions for a 
cumulative total of more than 
30 calender days. Written notification 
should be sent to us, not a dealer, at 
Mercedes-Benz USA, LLC, Customer 
Assistance Center, One Mercedes 
Drive, Montvale, NJ 07645-0350.

12

Introduction

Operator’s Manual

Maintenance

The Service Booklet describes all the nec-
essary maintenance work which should be 
performed at regular intervals.

Always have the Service Booklet with you 
when you take the vehicle to your autho-
rized Mercedes-Benz Light Truck Center 
for service. The service advisor will record 
each service in the booklet for you.

Roadside Assistance

The Mercedes-Benz Roadside Assistance 
Program provides factory-trained technical 
help in the event of a breakdown. Calls to 
the toll-free Roadside Assistance number

1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)

will be answered by Mercedes-Benz Cus-
tomer Assistance Representatives 
24 hours a day, 365 days a year.

Roadside Assistance will be provided in ac-
cordance with standard program guide-
lines which include providing service to the 
vehicle up to a reasonable distance from a 
paved roadway. We will make every effort 
to assist in a breakdown situation, howev-
er, the accessibility of your vehicle will be 
determined by our authorized 
Mercedes-Benz Light Truck Center techni-
cian or the tow service provider on a 
case-by-case basis and may be a factor in 
our ability to respond.

Additional charges may be applicable for a 
breakdown location determined not to be a 
reasonably accessible roadside location as 
determined by our authorized technician 
and tow service provider.

For additional information refer to the 
Mercedes-Benz Roadside Assistance Pro-
gram Brochure in your glove box.

13

Introduction

Operator’s Manual

Change of address or ownership

If you change your address, be sure to 
send in the “Change of Address Notice” 
found in the Service and Warranty Informa-
tion Booklet, or simply call the 
Mercedes-Benz Customer Assistance 
Center (in the USA) at 
1-800-FOR-MERCedes, or Customer Ser-
vice (in Canada) at 1-800-387-0100. It is in 
your own interest that we can contact you 
should the need arise.

If you sell your Mercedes, please leave all 
literature with the vehicle to make it avail-
able to the next operator.

If you bought this vehicle used, be sure to 
send in the “Notice of Purchase of Used 
Truck” found in the Service and Warranty 
Information Booklet, or call the 
Mercedes-Benz Customer Assistance Cen-
ter (in the USA) at 1-800-FOR-MERCedes, 
or Customer Service (in Canada) at 
1-800-387-0100.

Operating your vehicle outside the USA 
or Canada

If you plan to operate your vehicle in for-
eign countries, please be aware that:

앫

service facilities or replacement parts 
may not be readily available,

앫

unleaded gasoline for vehicles with cat-
alytic converters may not be available; 
the use of leaded fuels will damage the 
catalysts,

앫

gasoline may have a considerably low-
er octane rating, and improper fuel can 
cause engine damage.

14

Introduction

Operator’s Manual

Warning!

G

This Sport Utility Vehicle is designed for both on-road and off-road use. It can go places and perform tasks for which conventional 2-wheel drive 
passenger cars are not intended. This vehicle will handle and maneuver differently from conventional passenger cars in driving conditions which 
may occur on streets, highways and off-road use.

This vehicle has a higher ground clearance and a higher center of gravity than many passenger cars. As with other vehicles of this type, if you 
make sharp turns at excessive speeds or abrupt maneuvers, the vehicle may roll over or may go out of control and crash. Utility vehicles have a 
significantly higher rollover rate than other types of vehicles. Failure to operate this vehicle safely may result in an accident, rollover of the vehicle, 
and severe or fatal injury.

Before you start to drive this vehicle, read the Operator’s Manual. Take time to become familiar with the driving characteristics of this vehicle. Be 
sure you are familiar with all vehicle controls. Learn how your vehicle handles on different road surfaces. Do not attempt sharp turns at excessive 
speeds or abrupt maneuvers or other unsafe driving actions that can cause loss of vehicle control. When driving off-road or working the vehicle 
hard, do not overload it. And, always wear your seat belts at all times. In a rollover crash, an unbelted person is significantly more likely to die than 
a person wearing a seat belt.