Mazda 3 Hatchback (2022 year). Manual in english - page 35

 

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Mazda 3 Hatchback (2022 year). Manual in english - page 35

 

 

If the Active Driving

Display Does Not

Operate

*

If the Active Driving Display Does
Not Operate

If the active driving display does not
operate, switch the ignition off and
then restart the engine. If the active
driving display does not operate even
with the engine restarted, have the
vehicle inspected at an Authorized
Mazda Dealer.

If Trouble Arises

Active Driving Display Does Not Operate

*Some models.

7-51

Windshield Wipers

Operate at High Speed

Windshield Wipers Operate at
High Speed

The windshield wipers may operate at
high speed if there is a problem with
the wiper control. If the windshield
wipers operate at high speed
regardless of the wiper switch
operation, have your vehicle inspected
by an Authorized Mazda Dealer.

If Trouble Arises

Windshield Wipers Operate at High Speed

7-52

8

Customer Information and Reporting
Safety Defects

Important consumer information including warranties and add-
on equipment.

Customer Assistance................. 8-2

Customer Assistance
(U.S.A.).................................8-2
Customer Assistance
(Canada).............................. 8-6
Customer Assistance (Puerto
Rico).....................................8-8
Customer Assistance
(Mexico)............................... 8-9

Mazda Importer/Distributors ..........
............................................ 8-11

Importer/Distributor............8-11

Reporting Safety Defects.......... 8-12

Reporting Safety Defects
(U.S.A.)...............................8-12
Reporting Safety Defects
(Canada)............................ 8-14

Warranty................................8-15

Warranties for Your Mazda ..........
.......................................... 8-15
Outside the United States/
Canada............................... 8-15
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..............8-16
Add-On Non-Genuine Parts and
Accessories......................... 8-17

Cell Phones............................8-18

Cell Phones Warning............8-18

Event Data Recorder................ 8-19

Event Data Recorder (U.S.A. and
Canada)..............................8-19

Recording of Vehicle Data........ 8-20

Recording of Vehicle Data.... 8-20

Uniform Tire Quality Grading System
(UTQGS)................................ 8-21

Uniform Tire Quality Grading
System (UTQGS).................. 8-21

Tire Information (U.S.A.).......... 8-23

Tire Labeling........................ 8-23
Location of the Tire Label
(Placard)............................. 8-27
Tire Maintenance................. 8-29
Vehicle Loading................... 8-31
Steps for Determining the Correct
Load Limit........................... 8-34

Declaration of Conformity....... 8-35

Declaration of Conformity ...........
.......................................... 8-35

8-1

Customer Assistance

(U.S.A.)

Customer Assistance

Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:

NOTE

If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more information, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).

STEP 1: Contact Your Mazda
Dealer

Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.

x

If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.

x

If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.

STEP 2: Contact Mazda North
American Operations

If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to
accommodate a person with certain
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E-mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects

Customer Assistance

8-2

In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephone

number

2. Year and model of vehicle
3. Vehicle Identification Number (17

digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.

STEP 3: Contact Better Business
Bureau (BBB)

Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
final step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!

California Customers

1. Mazda North American Operations

participates in a mediation/
arbitration program administered
by BBB AUTO LINE, a Division of
BBB National Programs, Inc. [1676
International Drive, Suite 550
McLean, Virginia 22102] through
local Better Business Bureaus. BBB

Customer Information and Reporting Safety Defects

Customer Assistance

8-3

AUTO LINE and Mazda have been
certified by the Arbitration
Certification Program of the
California Department of
Consumer Affairs.

2. If you have a problem arising under

a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may file a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.

3. To file a claim with BBB AUTO LINE,

call 1-800-955-5100. There is no
charge for the call.

4. In order to file a claim with BBB

AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.

5. BBB AUTO LINE staff may try to

help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7

days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.

6. You are required to use BBB AUTO

LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section
1793.22. You are also required to
use BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civil Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.

7. California Civil Code Section

1793.2 (d) requires that, if Mazda
or its representative is unable to
repair a new motor vehicle to
conform to the vehicle's applicable
express warranty after a reasonable
number of attempts, Mazda may be
required to replace or repurchase
the vehicle. California Civil Code
Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its
applicable express warranties if,
within 18 months from delivery to
the buyer or 18,000 miles on the
vehicle's odometer, whichever
occurs first, one or more of the
following occurs:

x

The same nonconformity [a
failure to conform to the written
warranty that substantially impairs

Customer Information and Reporting Safety Defects

Customer Assistance

8-4

the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven 

AND

 the nonconformity

has been subject to repair two or
more times by Mazda or its
agents 

AND

 the buyer or lessee

has directly notified Mazda of the
need for the repair of the
nonconformity; OR

x

The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents

AND

 the buyer has notified

Mazda of the need for the repair
of the nonconformity; OR

x

The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:

Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be

sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.

9. The following remedies may 

not

 be

sought in BBB AUTO LINE: punitive

or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).

10.You may reject the decision issued

by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.

11.If you accept the arbitrator's

decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.

12.Please call BBB AUTO LINE at

1-800-955-5100 for further details
about the program.

Customer Information and Reporting Safety Defects

Customer Assistance

8-5

Customer Assistance

(Canada)

Satisfaction Review Process

Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.

STEP 2: Contact the Mazda
Regional Office

If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
8-8).

STEP 3: Contact the Mazda
Customer Relations Department

If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone

number

2. Year and model of vehicle
3. Vehicle Identification Number

(VIN). Refer to the Vehicle
Identification Number on page
9-2 for the location of the VIN.

4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or

cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.

Customer Information and Reporting Safety Defects

Customer Assistance

8-6

Mediation/Arbitration Program

Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.

Canadian Motor Vehicle
Arbitration Plan (CAMVAP)

If a specific item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services offered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be
reached locally:

Province/Territory

CAMVAP Number

British Columbia & Yu-

kon Territories

1 (800) 207-0685

Alberta & Northwest

Territories

1 (800) 207-0685

Saskatchewan

1 (800) 207-0685

Manitoba

1 (800) 207-0685

Ontario

1 (800) 207-0685

Atlantic Canada

1 (800) 207-0685

Quebec

1 (800) 207-0685

Customer Information and Reporting Safety Defects

Customer Assistance

8-7

Regional Offices

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA

INC.

WESTERN REGION

5011 275 STREET

LANGLEY, BRITISH

COLUMBIA

V4W 0A8

(778) 369-2100

1 (800) 663-0908

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA

INC.

CENTRAL REGION

55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD IS-

LAND,

NEWFOUNDLAND

MAZDA CANADA

INC.

QUEBEC REGION

6111 ROUTE TRANS-

CANADIENNE

POINTE CLAIRE, QUE-

BEC

H9R 5A5

(514) 694-6390

QUEBEC

Customer Assistance

(Puerto Rico)

Customer Assistance

Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:

STEP 1

Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.

STEP 2

If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the
following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle
3. Vehicle Identification Number (17

digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)

Customer Information and Reporting Safety Defects

Customer Assistance

8-8

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

Customer Assistance

(Mexico)

Customer Assistance

Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:

Contact Your Mazda Dealer

Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.

x

If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.

x

If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modifications to this system.

Customer Information and Reporting Safety Defects

Customer Assistance

8-9

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and
effectively, please help us by providing
the following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle
3. Vehicle Identification Number (17

digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

Customer Information and Reporting Safety Defects

Customer Assistance

8-10

Importer/Distributor

U.S.A.

Mazda North American Operations

200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

CANADA

Mazda Canada Inc.

55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)

PUERTO RICO/U.S. Virgin Island

International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)

P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL: (787) 641-1777

MEXICO

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico

GUAM

Triple J Motors

157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam
96931
TEL: (671) 649-6555

SAIPAN

Pacific International Marianas, Inc.
(d.b.a. Midway Motors)

P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)

P.O. Box 500487 Saipan, MP
96950-0487
TEL: (670) 234-7133/3051

AMERICAN SAMOA

Polynesia Motors, Inc.

P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347

Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

8-11

Reporting Safety Defects (U.S.A.)

Reporting Safety Defects

I

f you believe that your vehicle has a defect which could cause a crash 

or could cause injury or death, you should immediately inform the 
National Highway Traffic Safety Administration (NHTSA) in addition to 
notifying Mazda Motor Corporation (Your Mazda Importer/
Distributor).

If NHTSA receives similar complaints, it may open an investigation, 
and if it finds that a safety defect exists in a group of vehicles, it may 
order a recall and remedy campaign. However, NHTSA cannot 
become involved in individual problems between you, your dealer, or 
Mazda Motor Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:1-800-424-9153); go to http://
www.safercar.gov; or write to: Administrator, NHTSA, 1200 New 
Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other 
information about motor vehicle safety from http://www.safercar.gov.

Customer Information and Reporting Safety Defects

Reporting Safety Defects

8-12

NOTE

If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
in this manual.

x

Refer to CANADA on page 8-11.

x

Refer to PUERTO RICO/U.S. Virgin Island on page 8-11.

x

Refer to MEXICO on page 8-11.

x

Refer to GUAM on page 8-11.

x

Refer to SAIPAN on page 8-11.

x

Refer to AMERICAN SAMOA on page 8-11.

Customer Information and Reporting Safety Defects

Reporting Safety Defects

8-13

Reporting Safety Defects (Canada)

Reporting Safety Defects

Canadian customers who wish to report a safety-related defect and 
concern to Transport Canada, Defect Investigations and Recalls, 
may telephone the toll free hotline 1-800-333-0510, or go to the 
Road Safety website at:
https://www.tc.gc.ca/en/services/road.html

Customer Information and Reporting Safety Defects

Reporting Safety Defects

8-14

 

 

 

 

 

 

 

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