Mazda Protege (2003 year). Instruction

9-2

Customer Information

Customer Assistance

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼ STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

▼ STEP 2: Call the Mazda National Customer Assistance Center #800

If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations’ Customer Assistance Center toll-
free at: 1 (800) 222-5500.

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver’s side corner of the dash)

4. Purchase date and current mileage

5. Your dealer’s name and location

6. Your question(s)

If you would like to write a letter, please address it to the following, Attn: Customer
Assistance, which corresponds with your state:

This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.

Customer Assistance (U.S.A.)

REGIONAL OFFICE

AREAS COVERED

Mazda North American Operations

7755 Irvine Center Drive

Irvine, CA 92618-2922

P.O. Box 19734

Irvine, CA 92623-9734

All states

9-3

Customer Information

Customer Assistance

▼ Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

▼ STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

▼ STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).

▼ STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page

of section 10 of this manual for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer’s name and location

7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Customer Assistance (Canada)

9-4

Customer Information

Customer Assistance

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

▼ Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

▼ Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.

Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685

9-5

Customer Information

Customer Assistance

▼ Regional Offices

Provincial Administrators may be reached locally as listed below:

Province/Territory

CAMVAP Number

British Columbia & Yukon Territories

(604) 681-0312

Alberta & Northwest Territories

(403) 426-0650

Saskatchewan

(306) 352-9259

Manitoba

(204) 942-7166

Ontario

(416) 596-8824

Atlantic Canada

(902) 422-5413

Quebec

(418) 649-1330

REGIONAL OFFICES

AREAS COVERED

MAZDA CANADA INC.

WESTERN REGION

8171 ACKROYD ROAD

SUITE 2000

RICHMOND B.C.

V6X 3K1

(604) 303-5670

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA INC.

CENTRAL/ATLANTIC REGION

305 MILNER AVENUE

SUITE 400

SCARBOROUGH, ONTARIO

M1B 3V4

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD ISLAND,

NEWFOUNDLAND

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANS

CANADIENNE

POINTE CLAIRE, QUEBEC

H9R 5A5

(514) 694-6390

QUEBEC

9-6

Customer Information

Customer Assistance

Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼ STEP 1

▼ STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).

Please help us by providing the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver’s side corner of the dash)

4. Purchase date and current mileage

5. Your dealer’s name and location

6. Your question(s)

Customer Assistance (Puerto Rico)

9-7

Customer Information

Mazda Importer/Distributors

▼ U.S.A.

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL:1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

▼ CANADA

Mazda Canada Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680 (in Canada)
(416) 609-9909 (outside Canada)

▼ PUERTO RICO

Plaza Motors Corp. (Mazda de Puerto
Rico)
P.O. Box 362722, San Juan, Puerto Rico
00936-2722
TEL: (787) 788-9300

▼ GUAM

Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

▼ SAIPAN

Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051

▼ AMERICAN SAMOA

Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347

Importer/Distributor

Distributor in Each Area

9-8

Customer Information

Warranty

• New Vehicle Limited Warranty
• Distributor Major Component Limited Warranty (Canada only)
• Safety Restraint System Limited Warranty
• Anti-perforation Limited Warranty
• Federal Emission Control Warranty (U.S.A. only)

• Emission Defect Warranty
• Emission Performance Warranty

• California Emission Control Warranty (U.S.A. only)
• Emission Control Warranty (Canada only)
• Replacement Parts and Accessories Limited Warranty
• Tire Warranty

Warranties for Your Mazda

NOTE

Detailed warranty information is provided with your Mazda.

9-9

Customer Information

Warranty

Government regulations in the United States and Canada require that automobiles meet
specific emission regulations and safety standards. Therefore, vehicles built for use in the
United States, its territories, and Canada may differ from those sold in other countries.

The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside these areas.
You may have these problems if you do:

• Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will

affect vehicle performance and damage the emission controls and engine.

• Proper repair facilities, tools, testing equipment, and replacement parts may not be

available.

The Mazda warranty applies only to Mazda vehicles registered and normally operated in
the United States, its territories, and Canada.

Outside the United States and Canada

9-10

Customer Information

Warranty

Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle’s performance or safety system; the Mazda warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.

Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.

Add-On Non-Genuine Parts and Accessories

Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle’s performance or safety system.
This could cause you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install non-genuine
parts or accessories.

Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could damaged, causing engine
stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Be very careful in choosing and installing add-on electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems.

WARNING

9-11

Customer Information

Cell Phones

Cell Phones Warning

Use of Cell Phones and Other Devices by Driver:
Although not Mazda products, use of any electrical devices such as cell phones,
computers, portable radios, vehicle navigation or other devices by the driver while the
vehicle is moving is dangerous. Dialing a number on a cell phone while driving also
ties-up the driver’s hands. Use of these devices will cause the driver to be distracted
and could lead to a serious accident. If a passenger is unable to use the device, pull off
the right-of-way to a safe area before use. If use of a cell phone is necessary despite
this warning, use a hands-free system to at least leave the hands free to drive the
vehicle. Never use a cell phone or other electrical device while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Please comply to the legal regulations concerning the use of communication
equipment in vehicles in your country.

WARNING

9-12

Customer Information

Uniform Tire Quality Grading System (UTQGS)

This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.

▼ Tread Wear

The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.

▼ Traction-AA, A, B, C

The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire’s ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.

▼ Temperature-A, B, C

The temperature grades are A (the highest), B, and C, represent the tire’s resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.

Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.

Uniform Tire Quality Grading System (UTQGS)

The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.

WARNING

9-13

Customer Information

Uniform Tire Quality Grading System (UTQGS)

These grades will be added to the sidewalls of passenger vehicle tires over the next several
years according to a schedule established by the NHTSA and the tire manufacturers.

The grade of tires available as standard or optional equipment on Mazda vehicle may vary
with respect to grade.

ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND
TO ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.

▼ Uniform Tire Quality Grading

Quality grades can be found where applicable on the tire sidewall between tread shoulder
and maximum section width.
For example:
Treadwear 200 Traction AA Temperature A

The temperature grade for this tire is established for a tire that is properly inflated
and not overloaded. Excessive speed, underinflation, or excessive loading, either
separately or in combination, can cause heat buildup and possible tire failure.

WARNING

UTQGS MARK (example)

TREADWEAR 200 TRACTION AA

TEMPERATURE A

9-14

Customer Information

Reporting Safety Defects

If you believe that your vehicle has a defect which could cause a crash or could cause
injury or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1 (800) 424-
9393 (or 366-0123 in Washington, D.C. area) or write to: NHTSA, U.S. Department of
Transportation. Washington, D.C. 20590. You can also obtain other information about
motor vehicle safety from the Hotline.

Reporting Safety Defects

NOTE

If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
7755, Irvine Center Drive
Irvine, California 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
Customer Assistance Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
(page 9-7) in this booklet.

9-15

Customer Information

Service Publications

Factory-authorized Mazda service publications are available for owners who wish to do
some of their own maintenance and repair.

When requesting any of our publications through an Authorized Mazda Dealer, refer to the
chart below.

If they don’t have what you need in stock, they can order it for you.

▼ WORKSHOP MANUAL:

Covers recommended maintenance and repair procedures of the drive train, body and
chassis.

▼ WIRING DIAGRAM:

Provides electrical schematics as well as component location for the entire electrical
system.

▼ OWNER’S MANUAL:

This booklet contains information regarding the proper care and operation of your vehicle.
This is not a technician’s manual.

Service Publications

PUBLICATION ORDER NUMBER

PUBLICATION DESCRIPTION

9999 95 017B 03

2003 WORKSHOP MANUAL (English)

9999 95 019G 03

2003 WIRING DIAGRAM (English)

9999 95 038C 03 (U.S.A. only)

2003 OWNER’S MANUAL

9999 EC 038C 03 (Canada only)

2003 OWNER’S MANUAL

9999 PR 038C 03 (Puerto Rico only)

2003 OWNER’S MANUAL

10-1

Specifications

Technical information about your Mazda.

Identification Numbers ............................................................... 10-2

Vehicle Information Labels ..................................................... 10-2

Specifications ............................................................................... 10-4

Specifications .......................................................................... 10-4

Mazda Protege (2003 year). Instruction - part 16