Mazda CX-7 (2012 year). Instruction

Black plate (456,1)

NOTE

Because genuine leather is a natural
material, its surface is not uniform and it
may have natural scars, scratches, and
wrinkles.

To maintain the quality for as long as
possible, periodical maintenance, about
twice a year, is recommended.

Sand and dust on the seat surface may
damage the overcoat of the genuine leather
surfaces and accelerate wear.

Greasy soiling on genuine leather may
cause molding and stains.

Rubbing hard with a stiff brush or cloth
may cause damage.

Do not wipe the leather using alcohol,
chlorine bleach, or organic solvents such as
thinner, benzene, or gasoline. Otherwise, it
may cause discoloration or stains.

If the seats get wet, promptly remove
moisture with a dry cloth. Remaining
moisture on the surface may cause
deterioration such as hardening and
shrinkage.

Exposure to direct sunlight for long periods
may cause deterioration and shrinkage.
When parking the car under direct sunlight
for long periods, shade the interior using
sunshades.

Do not leave vinyl products on the seats for
long periods as they may affect the leather
quality and coloring. If the cabin
temperature becomes hot, the vinyl may
deteriorate and adhere to the genuine
leather.

Fabric

Remove dust and loose dirt from fabric
with a whisk broom or vacuum cleaner.
Clean it with a mild soap solution good
for upholstery and carpets. Remove fresh
spots immediately with a fabric spot
cleaner.

To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.

CAUTION

Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.

Piano black panel

The following parts are fitted with panels
that have been treated with a special
coating that resists scratching.

Center panel

Door switch panel

Steering wheel (partial)

When the panel needs to be cleaned, use a
soft cloth to wipe off dirt from the surface.

NOTE

Scratches or nicks on the panels resulting from
the use of a hard brush or cloth may not be
repairable.

qCleaning the Lap/Shoulder Belt

Webbing

Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don't bleach
or dye the webbing; this may weaken it.

After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.

8-64

Maintenance and Care

Some models.

Appearance Care

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WARNING

Have an Authorized Mazda Dealer
replace damaged seat belts
immediately:

Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection.

qCleaning the Window Interiors

If the windows become covered with an
oily, greasy, or waxy film, clean them
with glass cleaner. Follow the directions
on the container.

CAUTION

Ø Do not scrape or scratch the inside

of the window glass. It could
damage the thermal filaments.

Ø When washing the inside of the

window glass, use a soft cloth
dampened in lukewarm water,
gently wiping the thermal
filaments.
Use of glass cleaning products
could damage the thermal
filaments.

qCleaning the Floor Mats

Rubber floor mats should be cleaned with
mild soap and water only.

WARNING

Do not use rubber cleaners, such as tire
cleaner or tire shine, when cleaning
rubber floor mats:

Cleaning the rubber floor mats with
rubber cleaning products makes the
floor mats slippery.
This may cause an accident when
depressing the accelerator or brake
pedal or when getting in or out of the
vehicle.

After removing the floor mats for
cleaning, always reinstall them
securely.Refer to Floor Mat on page 4-9.

Maintenance and Care

Appearance Care

8-65

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Customer Assistance (U.S.A.)

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

NOTE

If it becomes necessary to have the components or wiring system for the supplementary restraint
system modified to accommodate a person with certain medical conditions in accordance with a
certified physician, contact an Authorized Mazda Dealer.

qSTEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.

If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.

If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.

qSTEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.mazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on

“Contact Us” located on the “Inside Mazda” tab, or at the bottom of the

page at www.mazdaUSA.com

By phone at: 1 (800) 222-5500

9-2

Customer Information and Reporting Safety Defects

Customer Assistance

CX-7_8CG3-EA-11J_Edition1 Page460
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Black plate (461,1)

By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

qSTEP 3: Contact Better Business Bureau (BBB)

Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the
extent permitted by the applicable state

“Lemon Law”, you are also required to resort to

BBB AUTO LINE before exercising any rights or seeking remedies under the

“Lemon

Law

”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty

Act or the applicable state

“Lemon Law”, you are not required to first use BBB AUTO

LINE.

Customer Information and Reporting Safety Defects

Customer Assistance

9-3

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The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.lemonlaw.bbb.org.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!

qCalifornia Customers

1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/

arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certified by the Arbitration Certification
Program of the California Department of Consumer Affairs.

2. If you have a problem arising under a Mazda written warranty, we encourage you to

bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and

address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If

mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.

9-4

Customer Information and Reporting Safety Defects

Customer Assistance

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Black plate (463,1)

6. You are required to use BBB AUTO LINE before asserting in court any rights or

remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is

unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:

The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is driven AND the
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR

The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR

The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement

for money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.

9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple

damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).

Customer Information and Reporting Safety Defects

Customer Assistance

9-5

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10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the

decision, you will be free to pursue further legal action. The arbitrator's decision and
any findings will be admissible in a court action.

11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will

comply with the decision within a reasonable time not to exceed 30 days after we
receive notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

9-6

Customer Information and Reporting Safety Defects

Customer Assistance

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Black plate (465,1)

Customer Assistance (Canada)

qSatisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

qSTEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

qSTEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-9).

qSTEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the

“Vehicle Identification Labels” page

of section 10 of this manual for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer's name and location

7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Customer Information and Reporting Safety Defects

Customer Assistance

9-7

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Black plate (466,1)

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.

qMediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about
how your concern may be reviewed and resolved by an independent third party through
binding arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

qCanadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

9-8

Customer Information and Reporting Safety Defects

Customer Assistance

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CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the
Canadian Motor Vehicle Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca

Provincial Administrators may be reached locally as listed below:

Province/Territory

CAMVAP Number

British Columbia & Yukon Territories

1 (800) 207-0685

Alberta & Northwest Territories

1 (800) 207-0685

Saskatchewan

1 (800) 207-0685

Manitoba

1 (800) 207-0685

Ontario

1 (800) 207-0685

Atlantic Canada

1 (800) 207-0685

Quebec

1 (800) 207-0685

qRegional Offices

REGIONAL OFFICES

AREAS COVERED

MAZDA CANADA INC.

WESTERN REGION

8171 ACKROYD ROAD

SUITE 2000

RICHMOND B.C.

V6X 3K1

(604) 303-5670

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA INC.

CENTRAL/ATLANTIC REGION

55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

(905) 787-7000

ONTARIO

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANS

CANADIENNE

POINTE CLAIRE, QUEBEC

H9R 5A5

(514) 694-6390

QUEBEC,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD ISLAND,

NEWFOUNDLAND

Customer Information and Reporting Safety Defects

Customer Assistance

9-9

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Black plate (468,1)

Customer Assistance (Puerto Rico)

Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

qSTEP 1

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

qSTEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).

Please help us by providing the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

9-10

Customer Information and Reporting Safety Defects

Customer Assistance

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Customer Assistance (Mexico)

qContact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.

If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.

If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.MazdaMexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on

“Contactanos” at the top of the page at www.MazdaMexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA (62932).

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number

Customer Information and Reporting Safety Defects

Customer Assistance

9-11

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Importer/Distributor

qU.S.A.

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

Distributor in Each Area

qCANADA

Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)

qPUERTO RICO/U.S. Virgin Island

Plaza Motors Corp. (Mazda de Puerto
Rico)
P.O. Box 362722, San Juan, Puerto Rico
00936-2722
TEL: (787) 641-9300

qMEXICO

Mazda Motor de Mexico
Mario Pani # 150, PB Col. Lomas de
Santa Fe Mexico, D.F. C.P. 05300 Del.
Cuajimalpa
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico

qGUAM

Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

qSAIPAN

Pacific International Marianas, Inc.

(d.b.a. Midway Motors)

P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

9-13

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Mazda CX-7 (2012 year). Instruction - part 29