Mazda 626 (2002 year). Instruction

8-38

Maintenance and Care

Owner Maintenance

DESCRIPTION

FUSE

RATING

PROTECTED

COMPONENT

(ABS)

20A

Antilock brake

system

—

H/L-L

15A

Headlight (Left)

H/L-R

15A

Headlight

(Right)

(ABS)

20A

Antilock brake

system

8-39

Maintenance and Care

Owner Maintenance

Fuse panel (Driver’s side)

DESCRIPTION

FUSE

RATING

PROTECTED

COMPONENT

AUDIO

15A

Audio system

ROOM

15A

Interior lights,

Trunk light

S.ROOF

15A

Sunroof

METER

10A

Gauges, Reverse

lights

D.LOCK

30A

Power door lock

HAZARD

15A

Hazard warning

lights

A/B&ABS

10A

Air bag system,

Antilock brake

system

—

A/C

10A

Air conditioner

—

TURN

10A

Turn signals

WIPER

20A

Windshield

wipers and

washer

P.WIND

30A

Power windows

—

DESCRIPTION

FUSE

RATING

PROTECTED

COMPONENT

RADIO

15A

Audio system,

Socket, Outside

mirror

ENGINE

10A

Engine control

system

ILLUMI

10A

Taillights,

License plate

lights, Parking

lights, Dashboard

illumination

STOP

15A

Brake lights,
Horn, Cruise

control

CIGAR

15A

Accessory

socket, Clock,

Radio, Outside

mirror

—

P.SEAT

30A

Power seat

M.DEF

15A

Mirror defroster

P.POINT

15A

Power point

8-40

Maintenance and Care

Appearance Care

The paintwork on your Mazda represents
the latest technical developments in
composition and methods of application.

Environmental hazards, however, can
harm the paint’s protective properties, if
proper care is not taken.

Here are some examples of possible
damage, with tips on how to prevent them.

▼

▼ Etching Caused by Acid Rain or

Industrial Fallout

Occurrence

Industrial pollutants and vehicle
emissions drift into the air and mix with
rain or dew to form acids. These acids can
settle on a vehicle’s finish. As the water
evaporates, the acid becomes concentrated
and can damage the finish.
And the longer the acid remains on the
surface, the greater the chance is for
damage.

Prevention

It is necessary to wash and wax your
vehicle to preserve its finish according to
the instructions in this section. These
steps should be taken immediately after
you suspect that acid rain has settled on
your vehicle’s finish.

▼

▼ Damage Caused by Bird

Dropping, Insects, or Tree Sap

Occurrence

Bird droppings contain acids. If these
aren’t removed they can eat away the clear
and color base coat of the vehicle’s
paintwork.

When insects stick to the paint surface
and decompose, corrosive compounds
form. These can erode the clear and color
base coat of the vehicle’s paintwork if
they are not removed.

Tree sap will harden and adhere
permanently to the paint finish. If you
scratch the sap off while it is hard, some
vehicle paint could come off with it.

Prevention

It is necessary to have your Mazda
washed and waxed to preserve its finish
according to the instructions in this
section. This should be done as soon as
possible.

Bird droppings can be removed with a
soft sponge and water. If you are traveling
and these are not available, a moistened
tissue may also take care of the problem.
The cleaned area should be waxed
according to the instructions in this
section.
Insects and tree sap are best removed with
a soft sponge and water or a commercially
available chemical cleaner.

Another method is to cover the affected
area with dampened newspaper for one to
two hours. After removing the newspaper,
rinse off the loosened debris with water.

How to Minimize
Environmental Paint
Damage

8-41

Maintenance and Care

Appearance Care

▼

▼ Water Marks

Occurrence

Rain, fog, dew, and even tap water can
contain harmful minerals such as salt and
lime. If moisture containing these
minerals settles on the vehicle and
evaporates, the minerals will concentrate
and harden to form white rings. The rings
can damage your vehicle’s finish.

Prevention

It is necessary to wash and wax your
vehicle to preserve its finish according to
the instructions in this section. These
steps should be taken immediately after
you find water marks on your vehicle’s
finish.

▼

▼ Paint Chipping

Occurrence

Paint chipping occurs when gravel thrown
in the air by another vehicle’s tires hits
your vehicle.

How to avoid paint chipping

Keeping a safe distance between you and
the vehicle ahead reduces the chances of
having your paint chipped by flying
gravel.

NOTE

• The paint chipping zone varies with

the speed of the vehicle. For
example, when traveling at 90 km/h
(56 mph), the paint chipping zone is
50 m (164 ft).

• In low temperatures a vehicle’s

finish hardens. This increases the
chance of paint chipping.

• Chipped paint can lead to rust

forming on your Mazda. Before this
happens, repair the damage by using
Mazda touch-up paint according to
the instructions in this section.
Failure to repair the affected area
could lead to serious rusting and
expensive repairs.

8-42

Maintenance and Care

Appearance Care

Follow all label and container directions
when using a chemical cleaner or polish.
Read all warnings and cautions.

▼

▼ Maintaining the Finish

Washing

To help protect the finish from rust and
deterioration, wash your Mazda
thoroughly and frequently, at least once a
month, with lukewarm or cold water.

If the vehicle is washed improperly, the
paint surface could be scratched. Here are
some examples of how scratching could
occur.

Scratches occur on the paint surface
when:
• The vehicle is washed without first

rinsing off dirt and other foreign
matter.

• The vehicle is washed with a rough,

dry, or dirty cloth.

• The vehicle is washed at a car wash

that uses brushes that are dirty or too
stiff.

• Cleansers or wax containing abrasives

are used.

To minimize scratches on the vehicle’s
paint finish:
• Rinse off any dirt or other foreign

matter using lukewarm or cold water
before washing.

• Use plenty of lukewarm or cold water

and a soft cloth when washing the
vehicle. Do not use a nylon cloth.

• Rub gently when washing or drying the

vehicle.

• Take your vehicle only to a car wash

that keeps its brushes well maintained.

• Don’t use abrasive cleansers or wax

that contain abrasives.

Pay special attention to removing salt,
dirt, mud, and other foreign material from
the underside of the wings, and make sure
the drain holes in the lower edges of the
doors and rocker panels are clean.

Exterior Care

NOTE

• Mazda is not responsible for

scratches caused by automatic car
washes or improper washing.

• Scratches are more noticeable on

vehicles with darker paint finishes.

• Don’t use steel wool, abrasive

cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or
anodized aluminum parts. This may
damage the protective coating; also,
cleaners and detergents may
discolor or deteriorate the paint.

• To prevent damaging the antenna,

retract it before entering a car wash
facility or passing beneath a low
overhead clearance.

CAUTION

8-43

Maintenance and Care

Appearance Care

Insects, tar, tree sap, bird droppings,
industrial fallout, and similar deposits can
damage the finish if not removed
immediately. When prompt washing with
plain water is ineffective, use a mild soap
made for use on vehicles.

Thoroughly rinse off all soap with
lukewarm or cold water. Don’t allow soap
to dry on the finish.

After washing the vehicle, dry it with a
clean chamois to prevent water spots from
forming.

Waxing

Your vehicle needs to be waxed when
water no longer beads on the finish.
Always wash and dry the vehicle before
waxing it. In addition to the vehicle body,
wax the metal trim to maintain its luster.

1. Use wax which contains no abrasives.

Waxes containing abrasive will remove
paint and could damage bright metal
parts.

2. Use a good grade of natural wax for

metallic, mica, and solid colors.

3. When waxing, coat evenly with the

sponge supplied or a soft cloth.

4. Wipe off the wax with a soft cloth.

▼

▼ Repairing Damage to the Finish

Deep scratches or chips on the finish
should be repaired promptly. Exposed
metal quickly rusts and can lead to major
repairs.

▼

▼ Bright-Metal Maintenance

• Use tar remover to remove road tar and

insects. Never do this with a knife or
similar tool.

• To prevent corrosion on bright-metal

surfaces, apply wax or chrome
preservative and rub it to a high luster.

• During cold weather or in coastal

areas, cover bright-metal parts with a
coating of wax or preservative heavier
than usual. It would also help to coat
them with noncorrosive petroleum jelly
or some other protective compound.

Driving with Wet Brakes:
Driving with wet brakes is dangerous.
Increased stopping distance or the
vehicle pulling to one side when
braking could result in a serious
accident. Light braking will indicate
whether the brakes have been
affected. Dry the brakes by driving
very slowly and applying the brakes
lightly until brake performance is
normal.

WARNING

NOTE

A spot remover to remove oil, tar, and
similar materials will usually also take
off the wax. Rewax these areas even if
the rest of the vehicle doesn’t need it.

If your Mazda is damaged and needs
metal parts repaired or replaced, make
sure the body shop applies anti-
corrosion materials to all parts, both
repaired and new. This will prevent
them from rusting.

CAUTION

8-44

Maintenance and Care

Appearance Care

▼

▼ Underbody Maintenance

Road chemicals and salt used for ice and
snow removal and solvents used for dust
control may collect on the underbody. If
not removed, they will speed up rusting
and deterioration of such underbody parts
as fuel lines, frame, floor pan, and exhaust
system, even though these parts may be
coated with anti-corrosive material.

Thoroughly flush the underbody and
wheel housings with lukewarm or cold
water at the end of each winter. Try also to
do this every month.

Pay special attention to these areas
because they easily hide mud and dirt. It
will do more harm than good to wet
down the road grime without removing
it.

The lower edges of doors, rocker panels,
and frame members have drain holes that
should not be clogged. Water trapped
there will cause rusting.

▼

▼ Aluminum Wheel Maintenance

A protective coating is provided over the
aluminum wheels. Special care is needed
to protect this coating.

Don’t use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or anodized
aluminum parts. This may result in
damage to the protective coating and
cause discoloration or paint
deterioration.

CAUTION

NOTE

• Don’t use a wire brush or any

abrasive cleaner, polishing
compound, or solvent on aluminum
wheels. They may damage the
coating.

• Only use a mild soap or neutral

detergent and always use a sponge
or soft cloth to clean the wheels.
Rinse thoroughly with lukewarm or
cold water. Also, be sure to clean
the wheels after driving on dusty or
salted roads. This helps prevent
corrosion.

• Avoid washing your vehicle in an

automatic car wash that uses high-
speed or hard brushes.

• If your aluminum wheels lose

luster, wax the wheels.

WARNING

8-45

Maintenance and Care

Appearance Care

▼

▼ Dashboard Precautions

Prevent caustic solutions such as perfume
and cosmetic oils from contacting the
dashboard. They’ll damage and discolor
it. If these solutions get on the dashboard,
wipe them off immediately.

▼

▼ Cleaning the Upholstery and

Interior Trim

Vinyl

Remove dust and loose dirt from vinyl
with a whisk broom or vacuum cleaner.
Clean vinyl with a leather-and-vinyl
cleaner.

Leather

Real leather isn’t uniform and may have
scars, scratches, and wrinkles. Clean it
with a leather cleaner or mild soap.

Wipe it with a damp soft cloth; then dry
and buff it with a dry soft cloth.

Fabric

Remove dust and loose dirt from fabric
with a whisk broom or vacuum cleaner.
Clean it with a mild soap solution good
for upholstery and carpets. Remove fresh
spots immediately with a fabric spot
cleaner.

To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.

▼

▼ Cleaning the Lap/Shoulder Belt

Webbing

Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don’t bleach
or dye the webbing; this may weaken it.

After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.

▼

▼ Cleaning the Window Interiors

If the windows become covered with an
oily, greasy, or waxy film, clean them
with glass cleaner. Follow the directions
on the container.

Interior Care

Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.

Damaged Seat Belt:
Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection. Have your Authorized
Mazda Dealer replace damaged belts
immediately.

Don’t scrape or scratch the inside of
the rear window. You may damage the
rear window defroster grid.

CAUTION

WARNING

CAUTION

9-1

Customer Information

Important consumer information including warranties and add-on
equipment.

Customer Assistance

................................................................... 9- 2

Customer Assistance (U.S.A.) ................................................. 9- 2
Customer Assistance (Canada) ................................................ 9- 3
Customer Assistance (Puerto Rico) ......................................... 9- 6

Mazda Importer/Distributors

.................................................... 9- 7

Importer/Distributor ................................................................ 9- 7
Distributor in Each Area .......................................................... 9- 7

Warranty

...................................................................................... 9- 8

Warranties for Your Mazda  ..................................................... 9- 8
Outside the United States and Canada  .................................... 9- 9
Add-On Non-Genuine Parts and Accessories  ......................... 9-10
Cell Phones .............................................................................. 9-11

Uniform Tire Quality Grading System (UTQGS)

.................... 9-12

Uniform Tire Quality Grading System (UTQGS) ................... 9-12

Reporting Safety Defects

............................................................ 9-14

Reporting Safety Defects ......................................................... 9-14

Service Publications

.................................................................... 9-15

Service Publications ................................................................ 9-15

9-2

Customer Information

Customer Assistance

Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼

▼ STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

▼

▼ STEP 2: Call the Mazda National Customer Assistance Center #800

If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations’ Customer Assistance Center toll-
free at:1 (800) 222-5500

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver’s side corner of the dash)

4. Purchase date and current mileage

5. Your dealer’s name and location

6. Your question (s)

If you would like to write a letter, please address it to the following, Attn: Customer
Assistance, which corresponds with your state:

This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.

Customer Assistance (U.S.A.)

REGIONAL OFFICE

AREAS COVERED

Mazda North American Operations

7755 Irvine Center Drive

Irvine, CA 92618-2922

P.O. Box 19734

Irvine, CA 92623-9734

All states

9-3

Customer Information

Customer Assistance

▼

▼ Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

▼

▼ STEP 1 Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

▼

▼ STEP 2 Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).

▼

▼ STEP 3 Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada TEL:
1 (800) 263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page

of section 10 of this manual for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer’s name and location

7. The nature of your problem and/or cause of dissatisfaction

Customer Assistance (Canada)

9-4

Customer Information

Customer Assistance

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

▼

▼ Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

▼

▼ Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.

Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685

9-5

Customer Information

Customer Assistance

▼

▼ Regional Offices

Provincial Administrators may be reached locally as listed below:

Province/Territory

CAMVAP Number

British Columbia & Yukon Territories

(604) 681-0312

Alberta & Northwest Territories

(403) 426-0650

Saskatchewan

(306) 352-9259

Manitoba

(204) 942-7166

Ontario

(416) 596-8824

Atlantic Canada

(902) 422-5413

Quebec

(418) 649-1330

REGIONAL OFFICES

AREAS COVERED

MAZDA CANADA INC.

WESTERN REGION

8171 ACKROYD ROAD

SUITE 2000

RICHMOND B.C.

V6X 3K1

(604) 303-5670

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA INC.

CENTRAL/ATLANTIC REGION

305 MILNER AVENUE

SUITE 400

SCARBOROUGH, ONTARIO

M1B 3V4

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD ISLAND,

NEWFOUNDLAND

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANS

CANADIENNE

POINTE CLAIRE, QUEBEC

H9R 5A5

(514) 694-6390

QUEBEC

9-6

Customer Information

Customer Assistance

Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

▼

▼ STEP 1

▼

▼ STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).

Please help us by providing the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver’s side corner of the dash)

4. Purchase date and current mileage

5. Your dealer’s name and location

6. Your question (s)

Customer Assistance (Puerto Rico)

9-7

Customer Information

Mazda Importer/Distributors

▼ U.S.A.

Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

▼ CANADA

Mazda Canada Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL: 1 (800) 263-4680 (in Canada)
(416) 609-9909 (outside Canada)

▼ PUERTO RICO

Plaza Motors Corp. (Mazda de Puerto
Rico)
P.O. Box 362722, San Juan, Puerto Rico
00936-2722
TEL: (787) 788-9300

▼ GUAM

Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

▼ SAIPAN

Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051

▼ AMERICAN SAMOA

Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347

Importer/Distributor

Distributor in Each Area

09.FM Page 7 Monday, July 16, 2001 4:26 PM

Mazda 626 (2002 year). Instruction - part 14