Mazda 6. Manual - part 307

S–122

TROUBLESHOOTING [POWER WINDOW SYSTEM] 

Automatic Window Return Function Inspection

IG OFF Timer Function Inspection

STEP

INSPECTION

ACTION

1

• Turn ignition switch to ON position.

• Lower driver-side front window completely.

• Use power window main switch to close 

driver's window in automatic mode.

• Does window automatically reverse even 

though the glass does not encounter a 
foreign object while it is going up in 
automatic mode? 

Yes

Go to Step 1 of NO. 3 DRIVER-SIDE FRONT WINDOW 
REVERSES EVEN THOUGH THE GLASS DOES NOT 
ENCOUNTER A FOREIGN OBJECT WHILE IT IS GOING 
UP IN AUTOMATIC MODE.

No

Go to next step. 

2

• Lower driver-side front window completely. 

• Take a hammer and hold it against the inside 

of the top of the window frame so that the 
window will hit its handle when it is closed. 

• Raise the window using automatic mode. 

• When the window hits the hammer handle, 

does it immediately reverse and go down to 
approximately 200 mm {7.87 in} from the 
completely closed position? 

Yes

• Automatic window return function inspection is normal. 

• Go to IG OFF timer function inspection.

No

Go to Step 1 of NO. 2 DRIVER-SIDE FRONT WINDOW 
DOES NOT REVERSE, EVEN WHEN ENCOUNTERING A 
FOREIGN OBJECT IN ITS PATH.

STEP

INSPECTION

ACTION

1

• Turn ignition switch to ON position.

• In automatic mode, push down power 

window main switch for driver-side front 
window. Window should go down within 
approximately 42 seconds from ignition 
switch OFF position.

• In manual mode (finger continuously 

depressing power window main switch), 
window should go down within 
approximately 42 seconds from ignition 
switch OFF position.

• Does driver-side front window go down? 

Yes

Go to next step. 

No

Replace power window main switch, then go to next step.

2

• Turn ignition switch to ON position.

• In automatic mode, pull up power window 

main switch for driver-side front window. 
Window cannot go up within approximately 
4 seconds from ignition switch OFF position.

• Verify that driver-side front window does not 

operate.

• Does driver-side front window go up?

Yes

Replace power window main switch, then go to next step.

No

Go to next step. 

3

• Turn ignition switch to ON position.

• Lower driver-side front window completely.

• Take a hammer and hold it against the inside 

of the top of the window frame so that the 
window will hit its handle when it is closing.

• Raise the window using manual mode. 

• When the window hits the hammer handle, 

does it immediately reverse and go down to 
approximately 200 mm {7.87 in} from the 
completely raised position?

Yes

Go to next step. 

No

Replace power window main switch, then go to next step.

4

• Open any door.

• Turn ignition switch to ON position.

• Push/pull power window main switch for 

driver-side front window within 
approximately 42 seconds from ignition 
switch OFF position.

• Verify that driver-side front window does not 

go up or down.

• Does driver-side front window go up or 

down?

Yes

• Inspect door switch and related warning harness.

• If above parts are okay, replace power window main 

switch, then go to next step.

• If above parts are incorrect, repair or replace malfunction 

part(s), then go to next step.

No

Go to next step.

TROUBLESHOOTING [POWER WINDOW SYSTEM] 

S–123

S

Two-step Down Function Inspection

• The distance the door glass opens can be changed using the two-step down function. (Approximately 20-100 

mm {0.79-3.93 in})

• The two-step down function can be made non-operative. (The function is operative at the initial setting.)

• The two-step down function does not function during IG OFF timer.

End Of Sie

TROUBLESHOOTING INDEX

A6E778058000W04

End Of Sie

NO. 1 DRIVER-SIDE FRONT WINDOW DOES NOT GO UP AND DOWN IN AUTOMATIC MODE

A6E778058000W05

5

• Close all doors.

• Turn ignition switch to ON position.

• Push/pull power window main switch for 

driver-side front window after approximately 
60 seconds from ignition switch OFF 
position.

• Verify that driver-side front window does not 

go up or down.

• Does driver-side front window go up or 

down?

Yes

Replace power window main switch, then go to two-step 
down function inspection.

No

• IG OFF timer function is normal. 

• Go to two-step down function inspection..

STEP

INSPECTION

ACTION

STEP

INSPECTION

ACTION

1

• Turn ignition switch to ON position.

• Raise driver-side front window completely.

• When the driver-side front window is lowered 

using manual mode, does it go down to 
approximately 30 mm {1.18 in} from the 
completely closed position and stop for 1 
second? (This inspection cannot be carried 
out during IG OFF timer function operation.)

Yes

• two-step down function is normal. 

• Recheck malfunction symptoms.

No

Replace power window main switch. 

No.

TROUBLESHOOTING ITEM

PAGE

1

Driver-side front window does not go up and down in 
automatic mode.

(See 

S–123 NO. 1 DRIVER-SIDE FRONT WINDOW DOES 

NOT GO UP AND DOWN IN AUTOMATIC MODE

.)

2

Driver-side front window does not reverse, even when 
encountering a foreign object in its path.

(See 

S–126 NO. 2 DRIVER-SIDE FRONT WINDOW DOES 

NOT REVERSE, EVEN WHEN ENCOUNTERING A 
FOREIGN OBJECT IN ITS PATH

.)

3

Driver-side front window reverses even though the 
glass does not encounter a foreign object while it is 
going up in automatic mode.

(See 

S–127 NO. 3 DRIVER-SIDE FRONT WINDOW 

REVERSES EVEN THOUGH THE GLASS DOES NOT 
ENCOUNTER A FOREIGN OBJECT WHILE IT IS GOING 
UP IN AUTOMATIC MODE

.)

1

Driver-side front window does not go up and down in automatic mode

POSSIBLE 

CAUSE

• Open or short to B+ circuit in position sensor 1 signal, ground signal from wiring harness (between 

power window main switch and driver-side front power window motor), inner power window main 
switch, or inner motor: Steps 3–6

• Open or short to B+/ground circuit in position sensor 2 signal from wiring harness (between power 

window main switch and driver-side front power window motor), inner power window main switch, or 
inner motor: Steps 7–11

Note

• The automatic function and the ignition off timer function do not operate while power window main 

switch is in fail-safe mode. The fail-safe operates when position sensor 1, and/or position sensor 2, 
and/or position sensor 2 power supply malfunctions.

• Position sensor 1 and/or 2 malfunction

— When driver-side front window is kept up down, main switch can not sense a pulse signal from 

position sensor 1 during that can sense 5 pulses (2.5 cycles) from position 2.

— When driver-side front window is kept up down, main switch can not sense a pulse signal from 

position sensor 2 during that can sense 5 pulses (2.5 cycles) from position 1.

— There are 3 abnormal pulse from a pulse signal during driver-side front window is kept up or 

down.

— There are 20 cycle pulses from a close position during driver-side front window is kept up.
— There is no pulse signal during 1 sec. after down is operated.

S–124

TROUBLESHOOTING [POWER WINDOW SYSTEM] 

Diagnostic procedure

STEP

INSPECTION

ACTION

1

INSPECT WHETHER POWER WINDOW MAIN 
SWITCH ENTERS FAIL-SAFE MODE OR NOT

• Did driver-side front window go up or down in 

automatic mode?

Yes

Recheck malfunction symptoms.

No

Go to next step. (Power window main switch may enter fail-
safe mode.)

2

VERIFY WHETHER MALFUNCTION IS IN 
WIRING HARNESS (BETWEEN POWER 
WINDOW MAIN SWITCH AND DRIVER-SIDE 
FRONT POWER WINDOW MOTOR) OR 
ELSEWHERE

• Turn ignition switch ON position.

• Test voltage at power window main switch 

connector terminal 2C (position sensor 1 
signal).

• Is voltage alternate between 0 V and 

approximately 5 V when driver-side front 
window is being gone up and down?

Yes

Go to Step 7. 

No

Go to next step.

3

VERIFY POSITION SENSOR 1 OUTPUT 
SIGNAL

• Turn ignition switch to ON position.

• Test voltage at driver-side front power 

window motor connector terminal H (position 
sensor 1 signal).

• Is voltage alternate between 0 V and 

approximately 12 V when driver-side front 
window is being gone up and down at 
manual mode?

Yes

Go to next step.

No

Replace driver-side front power window motor, then go to 
Step 12. 

4

INSPECT WIRING HARNESS BETWEEN 
POWER WINDOW MAIN SWITCH AND 
DRIVER-SIDE FRONT POWER WINDOW 
MOTOR FOR CONTINUITY

• Turn ignition switch to LOCK position.

• Disconnect power window main switch 

connector.

• Is there continuity between the following 

power window main switch connector 
terminals and driver-side front power window 
motor connector terminals?
— 2C–H (position sensor 1 signal)
— 2D–E (position sensor power supply)
— 2A–F (ground signal)

Yes

Go to next step.

No

Repair wiring harness between power window main switch 
and driver-side front power window motor, then go to Step 
12.

5

VERIFY WHETHER MALFUNCTION IS IN 
WIRING HARNESS (BETWEEN POWER 
WINDOW MAIN SWITCH AND DRIVER-SIDE 
FRONT POWER WINDOW MOTOR) OR 
POWER WINDOW MAIN SWITCH

• Turn ignition switch to ON position.

• Measure voltage at the following power 

window main switch connector terminals:
— 2C (position sensor 1 signal)
— 2A (ground signal)

• Is voltage approximately 12 V?

Yes

Repair wiring harness between power window main switch 
and driver-side front power window motor, then go to Step 
12.

No

Replace power window main switch (open or short to B+ in 
power window main switch).

6

VERIFY WHETHER MALFUNCTION IS IN 
WIRING HARNESS (BETWEEN POWER 
WINDOW MAIN SWITCH AND DRIVER-SIDE 
FRONT POWER WINDOW MOTOR) OR 
ELSEWHERE

• Is continuity between following power 

window main switch connector terminals and 
ground?
— 2C (position sensor 1 signal)
— 2D (position sensor power supply)

Yes

Replace wiring harness between power window main switch 
and driver-side front power window motor, then go to Step 
12.

No

Go to next step.

TROUBLESHOOTING [POWER WINDOW SYSTEM] 

S–125

S

End Of Sie

7

VERIFY WHETHER MALFUNCTION IS IN 
POWER WINDOW MAIN SWITCH OR 
ELSEWHERE

• Turn ignition switch to ON position.

• Test voltage at power window main switch 

connector terminal 2B (position sensor 2 
signal).

• Does voltage alternate between 0 V and 

approximately 12 V when driver-side front 
window is being gone up down? 

Yes

Replace power window main switch. (malfunction in power 
window main switch automatic mode control), then go to 
Step 11.

No

Go to next step.

8

VERIFY POSITION SENSOR 2 OUTPUT 
SIGNAL

• Turn ignition switch to ON position.

• Test voltage at driver-side front power 

window motor connector terminal G (position 
sensor 2 signal).

• Is voltage alternate between 0 V and 

approximately 12 V when driver-side front 
window is being gone up down? 

Yes

Go to next step.

No

Replace driver-side front power window motor, then go to 
Step 12.

9

VERIFY WHETHER MALFUNCTION IS IN 
WIRING HARNESS (BETWEEN POWER 
WINDOW MAIN SWITCH AND DRIVER-SIDE 
FRONT POWER WINDOW MOTOR) OR 
ELSEWHERE

• Turn ignition switch to LOCK position.

• Disconnect power window main switch 

connector and driver-side front power 
window motor connector. 

• Is there continuity between power window 

main switch connector terminal 2B (position 
sensor 2 signal) and driver-side front power 
window motor connector terminal G (position 
sensor 2 signal)?

Yes

Go to next step.

No

Repair wiring harness between power window main switch 
and driver-side front power window motor, then go to Step 
12.

10

VERIFY WHETHER MALFUNCTION IS IN 
WIRING HARNESS (BETWEEN POWER 
WINDOW MAIN SWITCH AND DRIVER-SIDE 
FRONT POWER WINDOW MOTOR) OR 
ELSEWHERE

• Is there continuity between power window 

main switch connector terminal 2B (position 
sensor 2 signal) and ground?

Yes

Repair wiring harness between power window main switch 
and driver-side front power window motor, then go to Step 
12.

No

Go to next step.

11

VERIFY WHETHER MALFUNCTION IS IN 
WIRING HARNESS (BETWEEN POWER 
WINDOW MAIN SWITCH AND DRIVER-SIDE 
FRONT POWER WINDOW MOTOR) OR 
POWER WINDOW MAIN SWITCH

• Turn ignition switch to ON position. 

• Measure voltage at power window main 

switch connector terminal 2B (position 
sensor 2 signal). 

• Is voltage approximately 12 V?

Yes

Repair wiring harness between power window main switch 
and front driver-side power window motor, then go to next 
step.

No

Replace power window main switch (open or short to B+/
ground in power window main switch), then go to next step.

12

RECHECK MALFUNCTION SYMPTOM AFTER 
REPAIR

• Did malfunction disappear? 

Yes

• Troubleshooting completed.

• Explain repairs to customer.

No

Recheck malfunction symptoms, then repeat from Step 1 if 
malfunction recurs.

STEP

INSPECTION

ACTION