After you have signed the Telematics
Subscription Service Agreement and
are enrolled, you can begin receiving
services.
A variety of subscription terms is avail-
able for purchase. Contact your Lexus
dealer, call the following or push the
“SOS” button in your vehicle for fur-
ther subscription details.
 The United States

1-800-25-LEXUS (1-800-255-3987)

 Canada

1-800-26-LEXUS (1-800-265-3987)

 Puerto Rico

1-877-539-8777

■

Safety Connect Services Information

●

Phone calls using the vehicles Blue-
tooth

technology will not be possible

during Safety Connect.

●

Safety Connect is available beginning Fall

2009 on select Lexus models (in the

contiguous United States only). Contact

with the Safety Connect response center

is dependent upon the telematics device

being in operative condition, cellular con-

nection availability, and GPS satellite sig-

nal reception, which can limit the ability to

reach the response center or receive

emergency service support. Enrollment

and Telematics Subscription Service

Agreement required. A variety of sub-

scription terms is available; charges vary

by subscription term selected and loca-

tion.

●

Automatic Collision Notification, Emer-

gency Assistance and Stolen Vehicle

Location will function in the United

States, including Hawaii and Alaska,

Puerto Rico and in Canada, and

Enhanced Roadside Assistance will func-

tion in the United States, Puerto Rico and

in Canada.

●

Automatic Collision Notification, Emer-

gency Assistance, Stolen Vehicle and

Enhanced Road Assistance will not func-

tion in the United States Virgin Islands.

For vehicles first sold in the USVI, no

Safety Connect services will function in

and outside the United States Virgin

Islands.

●

Safety Connect services are not subject

to section 255 of the Telecommunica-

tions Act and the device is not TTY com-

patible.

■

Languages

The Safety Connect response center will

offer support in multiple languages. The

Safety Connect system will offer voice

prompts in English, Spanish, and French.

Please indicate your language of choice

when enrolling.

■

When contacting the response center

You may be unable to contact the response

center if the network is busy.

When the power switch is turned to
ON mode, the red indicator light
comes on for 2 seconds then turns off.
Afterward, the green indicator light

Subscription

Safety Connect LED light Indi-
cators

1-3. Lexus Enform

LS500h_OM_(U)_1809

For safety and security

comes on, indicating that the service is
active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active

service

 Green indicator light flashing =

Safety Connect call in process

 Red indicator light (except at vehi-

cle start-up) = System malfunction
(contact your Lexus dealer)

 No indicator light (off) = Safety

Connect service not active

■

Automatic Collision Notification

In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the agent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.

■

Stolen Vehicle Location

If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at

1-800-25-LEXUS
(1-800-255-3987) in the United
States, 1-877-539-8777 in Puerto
Rico or 1-800-265-3987 in Canada,
and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.

■

Emergency Assistance Button
(“SOS”)

In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.

If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.

■

Enhanced Roadside Assistance

Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at

Safety Connect services

1-3. Lexus Enform

LS500h_OM_(U)_1809

Lexus.com.

Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.
 ANSI (American National Stan-

dards Institute) C95.1 [1992]

 NCRP (National Council on Radia-

tion Protection and Measurement)
Report 86 [1986]

 ICNIRP (International Commission

on Non-Ionizing Radiation Protec-
tion) [1996]

Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engineers, and physi-
cians from universities, and govern-
ment health agencies and industries
reviewed the available body of
research to develop the ANSI Stan-
dard (C95.1).
The design of Safety Connect com-

plies with the FCC guidelines in addi-
tion to those standards.

Safety information for Safety
Connect

1-4. Hybrid system

LS500h_OM_(U)_1809

For safety and security

1-4.Hybrid system

■

System components

The illustration is an example for explanation and may differ from the actual item.

Gasoline engine
Electric motor (traction motor)

■

When stopped/during start off

The gasoline engine stops

when the

vehicle is stopped. During start off, the
electric motor (traction motor) drives
the vehicle. At slow speeds or when
traveling down a gentle slope, the
engine is stopped

and the electric

motor (traction motor) is used.
When the shift position is in N, the

hybrid battery (traction battery) is not
being charged.

: When the hybrid battery (traction bat-

tery) requires charging or the engine is
warming up, etc., the gasoline engine will
not automatically stop.

■

During normal driving

The gasoline engine is predominantly
used. The electric motor (traction
motor) charges the hybrid battery

Hybrid system features

Your vehicle is a hybrid vehicle. It has characteristics different from conven-
tional vehicles. Be sure you are closely familiar with the characteristics of your
vehicle, and operate it with care.

The hybrid system combines the use of a gasoline engine and an electric motor
(traction motor) according to driving conditions, improving fuel efficiency and
reducing exhaust emissions.

System components

A
B

1-4. Hybrid system

LS500h_OM_(U)_1809

(traction battery) as necessary.

■

When accelerating sharply

When the accelerator pedal is
depressed heavily, the power of the
hybrid battery (traction battery) is
added to that of the gasoline engine via
the electric motor (traction motor).

■

When braking (regenerative brak-
ing)

The wheels operate the electric motor
(traction motor) as a power generator,
and the hybrid battery (traction bat-
tery) is charged.

■

Regenerative braking

In the following situations, kinetic energy is

converted to electric energy and decelera-

tion force can be obtained in conjunction

with the recharging of the hybrid battery

(traction battery).

●

The accelerator pedal is released while

driving with the shift position in D or M.

●

The brake pedal is depressed while driv-

ing with the shift position in D or M.

■

EV indicator

The EV indicator comes on when the vehi-

cle is driven using only the electric motor

(traction motor) or the gasoline engine is

stopped.

■

Conditions in which the gasoline engine

may not stop

The gasoline engine starts and stops auto-

matically. However, it may not stop auto-

matically in the following conditions:

●

During gasoline engine warm-up

●

During hybrid battery (traction battery)

charging

●

When the temperature of the hybrid bat-

tery (traction battery) is high or low

●

When the heater is switched on

●

When the shift position is in M

Depending on the circumstances, the gaso-

line engine may also not stop automatically

in other situations.

■

Charging the hybrid battery (traction

battery)

As the gasoline engine charges the hybrid

battery (traction battery), the battery does

not need to be charged from an outside

source. However, if the vehicle is left parked

for a long time the hybrid battery (traction

battery) will slowly discharge. For this rea-

son, be sure to drive the vehicle at least

once every few months for at least 30 min-

utes or 10 miles (16 km). If the hybrid bat-

tery (traction battery) becomes fully

discharged and you are unable to start the

hybrid system, contact your Lexus dealer.

■

Charging the 12-volt battery

P.445

■

After the 12-volt battery has discharged

or when the terminal has been removed

and installed during exchange, etc.

The gasoline engine may not stop even if

the vehicle is being driven by the hybrid bat-

tery (traction battery). If this continues for a

few days, contact your Lexus dealer.

■

Sounds and vibrations specific to a

hybrid vehicle

There may be no engine sound or vibration

even though the vehicle is able to move with

the “READY” indicator is illuminated. For

safety, apply the parking brake and make

sure to shift the shift position to P when

parked.
The following sounds or vibrations may

occur when the hybrid system is operating

and are not a malfunction:

●

Motor sounds may be heard from the

engine compartment.

●

Relay operating sounds such as a snap or

soft clank will be emitted from the hybrid

battery (traction battery), behind the rear

1-4. Hybrid system

LS500h_OM_(U)_1809

For safety and security

seats, when the hybrid system is started

or stopped.

●

Sounds may be heard from the hybrid

battery (traction battery) behind the rear

seats when the hybrid system starts or

stops.

●

Sounds from the hybrid system may be

heard when the trunk lid is open.

●

Sounds may be heard from the transmis-

sion when the gasoline engine starts or

stops, when driving at low speeds, or

during idling.

●

Engine sounds may be heard when

accelerating sharply.

●

Sounds may be heard due to regenera-

tive braking when the brake pedal is

depressed or as the accelerator pedal is

released.

●

Vibration may be felt or sounds may be

heard when the gasoline engine starts or

stops.

●

Cooling fan sounds may be heard from

the air intake vents on the both sides of

the rear seatback.

■

Maintenance, repair, recycling, and dis-

posal

Contact your Lexus dealer regarding main-

tenance, repair, recycling and disposal. Do

not dispose of the vehicle yourself.

■

Customization

Some functions can be customized.

(

P.479)

When driving with the gasoline engine
stopped, a sound, which changes in
accordance with the driving speed, will
be played in order to warn people
nearby of the vehicle’s approach. The
sound will stop when the vehicle speed
exceeds approximately 15 mph (25
km/h).

■

Vehicle proximity notification system

In the following cases, the vehicle proximity

notification system may be difficult for sur-

rounding people to hear.

●

In very noisy areas

●

In the wind or the rain

Also, as the vehicle proximity notification

system is installed on the front of the vehicle,

it may be more difficult to hear from the rear

of the vehicle compared to the front.

■

Customization

Some functions can be customized.

(

P.479)

Vehicle proximity notification
system

1-4. Hybrid system

LS500h_OM_(U)_1809

The illustration is an example for explana-
tion and may differ from the actual item.

Warning label
Power control unit
Electric motor (traction motor)
Hybrid battery (traction battery)
Service plug
High voltage cables (orange)
Air conditioning compressor

■

Running out of fuel

When the vehicle has run out of fuel and the

hybrid system cannot be started, refuel the

vehicle with at least enough gasoline to

make the low fuel level warning light

(

P.427) go off. If there is only a small

amount of fuel, the hybrid system may not

be able to start. (The standard amount of

fuel is about 3.4 gal. [13 L, 2.8 Imp. gal.],

when the vehicle is on a level surface. This

value may vary when the vehicle is on a

slope. Add extra fuel when the vehicle is

inclined.)

■

Electromagnetic waves

●

High voltage parts and cables on hybrid

vehicles incorporate electromagnetic

shielding, and therefore emit approxi-

mately the same amount of electromag-

netic waves as conventional gasoline

powered vehicles or home electronic

appliances.

●

Your vehicle may cause sound interfer-

ence in some third party-produced radio

parts.

■

Hybrid battery (traction battery)

The hybrid battery (traction battery) has a

limited service life. The lifespan of the

hybrid battery (traction battery) can

Hybrid system precautions

Take care when handling the hybrid system, as it is a high voltage system (about
650 V at maximum) as well as contains parts that become extremely hot when
the hybrid system is operating. Obey the warning labels attached to the vehi-
cle.

System components

A
B
C
D

E
F

1-4. Hybrid system

LS500h_OM_(U)_1809

For safety and security

change in accordance with driving style and

driving conditions.

■

Starting the hybrid system in an

extremely cold environment

When the hybrid battery (traction battery)

is extremely cold (below approximately

-22°F [-30°C]) under the influence of the

outside temperature, it may not be possible

to start the hybrid system. In this case, try to

start the hybrid system again after the tem-

perature of the hybrid battery increases due

to the outside temperature increase etc.

WARNING

■

High voltage precautions

This vehicle has high voltage DC and AC

systems as well as a 12-volt system. DC

and AC high voltage is very dangerous

and can cause severe burns and electric

shock that may result in death or serious

injury.

●

Never touch, disassemble, remove or

replace the high voltage parts, cables

or their connectors.

●

The hybrid system will become hot

after starting as the system uses high

voltage. Be careful of both the high

voltage and the high temperature, and

always obey the warning labels

attached to the vehicle.

●

Never try to open the service plug

access hole located behind the rear

seat. The service plug is used only

when the vehicle is serviced and is

subject to high voltage.

■

Road accident cautions

Observe the following precautions to

reduce the risk of death or serious injury:

●

Stop the vehicle in a safe place to pre-

vent subsequent accidents. While

depressing the brake pedal, apply the

parking brake and shift the shift posi-

tion to P to stop the hybrid system.

Then, slowly release the brake pedal.

●

Do not touch the high voltage parts,

cables and connectors.

●

If electric wires are exposed inside or

outside your vehicle, an electric shock

may occur. Never touch exposed elec-

tric wires.

●

Do not touch the battery if liquid is

leaking from or adhering to it.

If electrolyte (carbonate ester-based

organic electrolyte) from the hybrid

battery (traction battery) comes into

contact with the eyes or skin, it could

cause blindness or skin wounds. In the

unlikely event that it comes into con-

tact with the eyes or skin, wash it off

immediately with a large amount of

water, and seek immediate medical

attention.

●

If electrolyte is leaking from the hybrid

battery (traction battery), do not

approach the vehicle.

Even in the unlikely event that the

hybrid battery (traction battery) is

damaged, the internal construction of

the battery will prevent a large amount

of electrolyte from leaking out. How-

ever, any electrolyte that does leak out

will give off a vapor. This vapor is an

irritant to skin and eyes and could

cause acute poisoning if inhaled.

●

Do not bring burning or high-tem-

perature items close to the electrolyte.

The electrolyte may ignite and cause a

fire.

●

If a fire occurs in the hybrid vehicle,

leave the vehicle as soon as possible.

Never use a fire extinguisher that is not

meant for electric fires. Using even a

small amount of water may be danger-

ous.

1-4. Hybrid system

LS500h_OM_(U)_1809

WARNING

●

If your vehicle needs to be towed, do

so with four wheels raised. If the

wheels connected to the electric

motor (traction motor) are on the

ground when towing, the motor may

continue to generate electricity. This

may cause a fire. (

P.419)

●

Carefully inspect the ground under the

vehicle. If you find that liquid has

leaked onto the ground, the fuel sys-

tem may have been damaged. Leave

the vehicle as soon as possible.

■

Hybrid battery (traction battery)

●

Your vehicle contains a sealed lith-

ium-ion battery.

●

Never resell, hand over or modify the

hybrid battery. To prevent accidents,

hybrid batteries that have been

removed from a disposed vehicle are

collected through your Lexus dealer.

Do not dispose of the battery yourself.

Unless the battery is properly collected,
the following may occur, resulting in
death or serious injury:
• The hybrid battery may be illegally dis-

posed of or dumped, and it is hazard-

ous to the environment or someone

may touch a high voltage part, result-

ing in an electric shock.

• The hybrid battery is intended to be

used exclusively with your hybrid vehi-

cle. If the hybrid battery is used outside

of your vehicle or modified in any way,

accidents such as electric shock, heat

generation, smoke generation, an

explosion and electrolyte leakage may

occur.

When reselling or handing over your
vehicle, the possibility of an accident is
extremely high because the person
receiving the vehicle may not be aware
of these dangers.

●

If your vehicle is disposed of without

the hybrid battery having been

removed, there is a danger of serious

electric shock if high voltage parts,

cables and their connectors are

touched. In the event that your vehicle

must be disposed of, the hybrid battery

must be disposed of by your Lexus

dealer or a qualified service shop. If

the hybrid battery is not disposed of

properly, it may cause electric shock

that can result in death or serious

injury.

NOTICE

■

Hybrid battery (traction battery) air

intake vents

Do not carry large amounts of water

such as water cooler bottles in the vehi-

cle. If water spills onto the hybrid battery

(traction battery), the battery may be

damaged. Have the vehicle inspected by

your Lexus dealer.

1-4. Hybrid system

LS500h_OM_(U)_1809

For safety and security

There are air intake vents on each side
of the rear seatback with the purpose
of cooling the hybrid battery (traction
battery). If the vents become blocked,
hybrid battery output may be reduced.

When a certain level of impact is
detected by the impact sensor, the
emergency shut off system blocks the
high voltage current and stops the fuel
pump to minimize the risk of electrocu-
tion and fuel leakage. If the emergency
shut off system activates, your vehicle
will not restart. To restart the hybrid
system, contact your Lexus dealer.

A message is automatically displayed
when a malfunction occurs in the
hybrid system or an improper opera-
tion is attempted.
If a warning message is shown on the
multi-information display, read the
message and follow the instructions.

■

If a warning light comes on, a warning

message is displayed, or the 12-volt bat-

tery is disconnected

The hybrid system may not start. In this

case, try to start the system again. If the

“READY” indicator does not come on, con-

Hybrid battery (traction bat-
tery) air intake vents

NOTICE

■

Hybrid battery (traction battery) air

intake vents

●

Make sure not to block the air intake

vent with anything, such as a seat

cover, plastic cover, or luggage. If the

vents become blocked, the hybrid bat-

tery (traction battery) input and output

may be restricted, leading to a reduc-

tion in hybrid battery (traction battery)

output and a malfunction.

●

When dust etc. has accumulated in the

air intake vent, periodically clean it

with a vacuum cleaner to prevent the

vent from clogging.

●

A filter is installed to the air intake vent.

When the filter remains noticeably

dirty even after cleaning the air intake

vent, filter cleaning or replacement is

recommended. When cleaning or

replacing the filter, contact your Lexus

dealer.

Refer to P.372 for details on how to

clean the filters.

●

Do not get water or foreign materials

in the air intake vents as this may cause

a short circuit and damage the hybrid

battery (traction battery).

Emergency shut off system

Hybrid warning message

1-4. Hybrid system

LS500h_OM_(U)_1809

tact your Lexus dealer.

1-5. Theft deterrent system

LS500h_OM_(U)_1809

For safety and security

1-5.Theft deterrent system

The indicator light flashes after the
power switch has been turned off to
indicate that the system is operating.
The indicator light stops flashing after
the power switch has been turned to
ACCESSORY or ON mode to indi-
cate that the system has been can-
celed.

■

System maintenance

The vehicle has a maintenance-free type

immobilizer system.

■

Conditions that may cause the system to

malfunction

●

If the grip portion of the key is in contact

with a metallic object

●

If the key is in close proximity to or touch-

ing a key to the security system (key with

a built-in transponder chip) of another

vehicle

■

Certification for the immobilizer system



For vehicles sold in the U.S.A., Hawaii, Guam and Puerto Rico

Immobilizer system

The vehicle’s keys have built-in tran-
sponder chips that prevent the
hybrid system from starting if a key
has not been previously registered
in the vehicle’s on-board computer.

Never leave the keys inside the
vehicle when you leave the vehicle.

This system is designed to help pre-
vent vehicle theft but does not
guarantee absolute security
against all vehicle thefts.

Operating the system

1-5. Theft deterrent system

LS500h_OM_(U)_1809



For vehicles sold in Canada

NOTICE

■

To ensure the system operates cor-

rectly

Do not modify or remove the system. If

modified or removed, the proper opera-

tion of the system cannot be guaranteed.

1-5. Theft deterrent system

LS500h_OM_(U)_1809

For safety and security

■

Items to check before locking the
vehicle

To prevent unexpected triggering of
the alarm and vehicle theft, make sure
of the following:
 Nobody is in the vehicle.
 The windows and moon roof are

closed before the alarm is set.

 No valuables or other personal

items are left in the vehicle.

■

Setting

Close the doors, trunk and hood, and
lock all the doors. The system will be
set automatically after 30 seconds.

The indicator light changes from being on
to flashing when the system is set.

■

Canceling or stopping

Do one of the following to deactivate
or stop the alarms:
 Unlock the doors.
 Turn the power switch to ACCES-

SORY or ON mode, or start the
hybrid system. (The alarm will be
deactivated or stopped after a few
seconds.)

■

System maintenance

The vehicle has a maintenance-free type

alarm system.

■

Triggering of the alarm

The alarm may be triggered in the following

situations:

(Stopping the alarm deactivates the alarm

system.)

●

The trunk is opened using the mechanical

key.

●

A person inside the vehicle opens a door,

the trunk or hood, or unlocks the vehicle.

Alarm

The alarm uses light and sound to
give an alert when an intrusion is
detected.
The alarm is triggered in the follow-
ing situations when the alarm is set:

 A locked door or trunk is

unlocked or opened in any way
other than using the entry func-
tion, wireless remote control or
mechanical key. (The doors will
lock again automatically.)

 The hood is opened.

Setting/canceling/stopping the
alarm system

1-5. Theft deterrent system

LS500h_OM_(U)_1809

●

The 12-volt battery is recharged or

replaced when the vehicle is locked.

(

P.448)

■

Alarm-operated door lock

In the following cases, depending on the sit-

uation, the door may automatically lock to

prevent improper entry into the vehicle:

●

When a person remaining in the vehicle

unlocks the door and the alarm is acti-

vated.

●

While the alarm is activated, a person

remaining in the vehicle unlocks the door.

NOTICE

■

To ensure the system operates cor-

rectly

Do not modify or remove the system. If

modified or removed, the proper opera-

tion of the system cannot be guaranteed.

LS500h_OM_(U)_1809

Vehi

cle

status

inform

ati

on a

nd i

ndic
ators

Vehicle status information

and indicators

2-1. Instrument cluster

Warning lights and indicators

...........................................................

Gauges and meters (except F

SPORT models) .........................

Gauges and meters (F SPORT

models)..........................................

Multi-information display..........

Head-up display ...........................

Energy monitor/consumption

screen ..........................................

100

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