Lexus ES300 (1997 year). Manual - part 602

Lexus Special Service Campaign XL−7
                                                                                                                                              

23

NOTES:

•

 

If the airbag has been dropped or if

there are cracks, dents, or other
defects to the case or connector,
replace the airbag.

•

 

When reinstalling the airbag, take care

not to pinch the wiring between other
parts.

5.  RECONNECT THE NEGATIVE (−)

BATTERY TERMINAL

6.  CHECK SRS WARNING LIGHT

(a) 

Turn ignition to  ON  or  ACC  and
check that the SRS warning light
illuminates.

(b) 

Verify that the SRS warning light goes
out after approximately 6 seconds.

7.  REPROGRAM THE RADIO PRESETS,

RESET MEMORY SEAT POSITION 1 (IF
EQUIPPED), AND RESET THE CLOCK

6. SSC COMPLETION LABEL INSTALLATION

a)  After completing repair and before returning the vehicle to the owner, a SSC

completion label, that is enclosed in the owner s notification must be affixed to the
left front door hinge post, near the check strap.

b)  The label is to be filled out as follows:

•

 

Write in SSC XL7.

•

 

Write in date of repair.

•

 

Write in your dealer code.

c)  Additional SSC completion labels, in

sheets of 50 (P/N 00410−01917), may be
ordered through the non−parts system on
a 1450 order form or through the TDN
system.

 

 

 

 

 

Special Service Campaign (SSC) and  

Limited Service Campaign (LSC) 

General Procedures 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

April 2005 

 

General Procedures for Lexus SSCs and LSCs 
 

 

 

2 

PREPARING FOR AN SSC/LSC 

Overview .............................................................................................................. 3 

Customer Notification .......................................................................................... 

3 

SSC/LSC and Customer Satisfaction .................................................................. 

3 

Identifying Affected Vehicles................................................................................ 

3 

Manpower and Facility Requirements.................................................................. 

4 

Tools and Equipment........................................................................................... 

4 

Technical Training ............................................................................................... 

4 

Parts .................................................................................................................... 5 

DMS Systems ...................................................................................................... 

5 

Planning Your Communication Strategy ..........................................................  

5 

Calls to Your Customers .................................................................................. 

5 

Calls from Your Customers.............................................................................. 

5 

Calls from the Media........................................................................................ 

6

 

IMPLEMENTING AN SSC/LSC 

Car Rental and Service Loaners...................................................................... 

6 

Remote Area Service Plan .............................................................................. 

6 

The Service Write-Up ...................................................................................... 

7 

Preparing for Delivery after SSC/LSC Completion .......................................... 

8 

Delivery of the Vehicle after SSC/LSC Completion ......................................... 

8 

Follow-Up......................................................................................................... 8 

Work Order Closing/Claim Submission ........................................................... 

8 

Recap of Claim Submission and General 

Provisions of an SSC/LSC........................................................................... 

9 

Claiming Reimbursement for Special Services................................................ 

9 

Claim Preparation Instructions......................................................................... 

10

 

 

 

 

 

 

 

 

 

 

 

 

 

PREPARING FOR AN SSC/LSC 

General Procedures for Lexus SSCs and LSCs 
 

 

3

 

 Overview 

 

This handbook contains the general procedures dealers 
should follow for each and every Special Service 
Campaign (SSC) or Limited Service Campaign (LSC) 
Lexus initiates.  Campaign-specific details will be 
included in the dealer notification package sent to each 
dealer at the launch of a campaign. 

 

 Customer 

Notification 

 

  The customer notification schedule and sample letter 

will be included in the dealer notification package sent 
to each dealer at the launch of a campaign. 

 
SSC/LSC and Customer 
 Satisfaction 

 

  Each Special Service Campaign or Limited Service 

Campaign provides us with an opportunity to 
demonstrate the Lexus commitment to total customer 
satisfaction. Lexus requests that dealers use the 
fundamental principals embodied in the Lexus 
Covenant when servicing these owners and their 
vehicles.  By implementing new campaigns in an 
organized and efficient manner, we can nurture our on-
going relationships with these customers and 
strengthen these associations.  Throughout each 
campaign, we need to let our customers know that we 
are genuinely interested in resolving the matter in a 
timely fashion with as little inconvenience to them as 
possible. 

 

 Identifying 
 Affected 

Vehicles 

 

  Specific vehicle model, model year and VIN range 

applications will be included with the campaign-specific 
dealer notification package sent to all dealers at the 
launch of a campaign. 

 

Always consult Dealer Daily or TIS to confirm eligibility 
and to assure the SSC/LSC is applicable.  This will verify 
the vehicle is involved and has not already been 
completed by another dealer.  TMS warranty will not 
reimburse dealers for repairs conducted on vehicles 
that are not affected. 

  Manpower and Facility   

 

 Requirements