Ford F-250 (2024 year). Manual in english

MAKING AND RECEIVING A
PHONE CALL

Making Calls

To call a number in your contacts,
select:

Action and Description

Menu Item

You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.

Contacts

To call a number from your recent calls,
select:

Action and Description

Menu Item

You can then select an
entry that you want to call.
The system begins the call.

Recent Call
List

To call a number from your favorites,
select:

Action and Description

Menu Item

You can then select an
entry that you want to call.
The system begins the call.

Favorites

To call a number that is not stored in
your phone, select:

Action and Description

Menu Item

Select the digits of the
number you wish to call.

Phone
Keypad

The system begins the call.

Call

Pressing the backspace button deletes the
last digit you typed.

Receiving Calls

During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.

To accept the call, select:

Menu Item

Note:

You can also accept the call by

pressing the phone button on the steering
wheel.

To reject the call, select:

Menu Item

Reject

Ignore the call by doing nothing. The
system logs it as a missed call.

During a Phone Call

During a phone call, the contacts name
and number display on the screen along
with the call duration.

The phone status items are also visible:

•

Signal Strength.

•

Battery.

You can select any of the following during
an active phone call:

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Phone

Item

Immediately end a
phone call. You can
also press the
button on the
steering wheel.

End Call

Press this to access
the phone keypad.

Keypad

Item

Mute

You can switch the
microphone off so
the caller does not
hear you.

Transfer the phone
call audio to the
cell phone or back
to the touchscreen.

Privacy

SENDING AND RECEIVING A TEXT MESSAGE

Description

Menu Item

Hear the text message.

Hear It

View the text message.

View

Call the sender.

Call

Reply to the text message with a standard text message.

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Phone

SWITCHING TEXT MESSAGE
NOTIFICATION ON AND OFF

iOS

Go to the settings menu on your cell
phone.

2. Select

Bluetooth®

3. Select the information icon to the right

of your vehicle.

4. Switch text message notification on or

off.

Android

Go to the settings menu on your cell
phone.

2. Select

Bluetooth®

3. Select the profiles option.

4. Select the phone profile.

5. Switch text message notification on or

off.

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Phone

CONNECTING A BLUETOOTH®
DEVICE

Make sure

Bluetooth®

is enabled on

your device.

2. Press

Settings

on the touchscreen.

3. Press

Connectivity

4. Press

Bluetooth

5. Press

Add a Bluetooth Device

Note:

A prompt alerts you to search for your

vehicle on your device.

6. Select your vehicle on your device.

Note:

A number appears on your device and

on the touchscreen.

Confirm that the number on your
device matches the number on the
touchscreen.

Note:

The touchscreen indicates that you

have successfully paired your device.

The

Bluetooth®

word mark and logos are

registered trademarks owned by

Bluetooth

SIG, Inc.

and any use of such marks by

Ford Motor Company is under license.
Other trademarks and trade names are
those of their respective owners.

PLAYING MEDIA USING
BLUETOOTH®

WARNING:

Driving while distracted

hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

Connect your device.

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Press the audio button on the
feature bar.

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Press

Sources

Press the

Bluetooth®

option.

Press to play a track. Press again
to pause the track.

Press to skip to the next track.

Press and hold to fast forward
through the track.

Press once to return to the
beginning of a track. Repeatedly
press to return to previous

tracks.

Press and hold to fast rewind through the
track.

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Bluetooth®

APP PRECAUTIONS

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

APP REQUIREMENTS

When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.

ACCESSING APPS

Select the apps option on the
feature bar.

ENABLING APPS ON AN IOS
DEVICE

Select the apps option on the
feature bar.

Select Mobile Apps Help.

2. Follow the instructions to pair and

connect your device via

Bluetooth®

with a USB cable.

3. Start the apps on your device that you

want to use.

4. Select the app that you want to use on

the touchscreen.

Note:

Some apps may run through Apple

CarPlay if it is enabled.

Note:

Closing an app on your device will

close it on the touchscreen.

Note:

For troubleshooting assistance select

Mobile Apps List under Mobile Apps Help.

ENABLING APPS ON AN
ANDROID DEVICE

Select the apps option on the
feature bar.

Select Mobile Apps Help.

2. Follow the instructions to pair and

connect your device via

Bluetooth®

with a USB cable.

3. Start the apps on your device that you

want to use.

4. Select

Find Mobile Apps

5. Select the app that you want to use on

the touchscreen.

Note:

Some devices may lose the ability to

play music over USB when Mobile Apps are
enabled.

Note:

Some apps may run through Android

Auto if it is enabled.

575

Apps

Note:

Closing an app on your device will

close it on the touchscreen.

Note:

For troubleshooting assistance select

Mobile Apps List under Mobile Apps Help.

SWITCHING APPLE CARPLAY
ON AND OFF

Enabling Apple CarPlay with USB

Connect your device to a USB port.

2. Follow the instructions on your device

and the touchscreen.

Note:

Selecting Enable Wireless Apple

CarPlay on your device prepares for wireless
Apple CarPlay when you reenter the vehicle.

Enabling Apple CarPlay with
Wireless

Pair your device to

Bluetooth®

2. Follow the instructions on your device

and the touchscreen.

Disabling Apple CarPlay

Select the settings option on the
feature bar.

Press Phone List.

2. Select your device from the list.

3. Press the Apple Carplay icon to

disconnect.

Re-Enabling Apple CarPlay

Select the settings option on the
feature bar.

Press Phone List.

2. Select your device from the list.

3. Press the Apple CarPlay icon to

connect.

SWITCHING ANDROID AUTO
ON AND OFF

Enabling Android Auto with USB

(If Equipped)

Connect your device to a USB port.

2. Follow the instructions on the

touchscreen.

Note:

Certain features of the system are

not available when you are using Android
Auto.

Enabling Android Auto with
Wireless

Pair your device to

Bluetooth®

2. Follow the instructions on your device

and the touchscreen.

Note:

Certain Android devices do not

support Android Auto Wireless. Check your
Android OS version for compatibility.

Disabling Android Auto

Select the settings option on the
feature bar.

Press Phone List.

2. Select your device from the list.

3. Press the Android Auto icon to

disconnect.

Re-Enabling Android Auto

Select the settings option on the
feature bar.

Press Phone List.

2. Select your device from the list.

3. Press the Android Auto icon to connect.

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Apps

HOW DO PERSONAL PROFILES
WORK

You can create multiple personal profiles
enabling users to personalize vehicle
settings such as seats and mirrors, as well
as non-positional settings like radio,
navigation and driver assist system
settings. Positional settings are saved by
holding a memory seat button.
Non-positional settings are saved when
you change a setting while a profile is
active.

ENABLING OR DISABLING
PERSONAL PROFILES

Press Settings on the touchscreen.

2. Press Personal Profiles.

3. Switch Personal Profiles on or off.

When enabled:
•

Unlocking a door with a remote control
or mobile device that is not linked to a
driver profile does not change the
active profile, but remains in the last
known profile. It does not change the
positional settings.

•

Pressing a memory seat button that is
not linked to a driver profile or saved to
a preset setting does not change the
active profile, but remains in the last
known profile. It does not change the
positional settings.

•

Pressing a memory seat button that is
not linked to a driver profile but is saved
to a preset setting does not change the
active profile, but remains in the last
known profile. It recalls the positional
settings that you saved to that memory
seat button.

When disabled:
•

Unlocking a door with a remote control
or mobile device does not recall any
non-positional settings but still recalls
positional settings from the driver
profile which the remote control or
mobile device is linked to.

•

Pressing a memory seat button that is
not linked to a driver profile or saved to
a preset setting does not change the
positional or non-positional settings.

•

Pressing a memory seat button that is
linked to a driver profile or has saved
to a preset setting recalls the positional
settings that you saved to that memory
seat button.

CREATING A PERSONAL
PROFILE

You can create one profile for each preset
memory seat button. There is also a guest
profile.

Note:

The guest profile consists of existing

settings when there is no driver profile
created. After you create a driver profile, the
guest profile serves as an additional driver
profile.

Press Settings on the touchscreen.

2. Press Personal Profiles.

3. Press Add Profile.

4. Follow the prompts on the display.

LINKING OR UNLINKING A
PERSONAL PROFILE

You can link your profile to a remote
control or mobile device so that your
settings are activated when you use the
remote control or mobile device to turn on
the vehicle.

577

Personal Profiles

Remote Control

You can save preset memory positions for
up to three remote controls by assigning a
remote control to a personal profile.

Press Settings on the touchscreen.

2. Press Personal Profiles.

3. Select the profile to link or unlink.

Note:

You cannot link a remote control to

a guest profile.

4. Select the remote control to link or

unlink.

5. Follow the instructions on the

touchscreen.

Note:

If more than one linked remote

control is in range, the memory function
moves to the settings of the first key to
initiate a memory recall.

Mobile Device

Press Settings on the touchscreen.

2. Press Personal Profiles.

3. Select the profile to link or unlink.

Note:

You cannot link a mobile device to a

guest profile.

4. Select the mobile device to link or

unlink.

Note:

The mobile device must be in your

vehicle, and previously set up as a remote
control for your vehicle.

5. Follow the instructions on the

touchscreen.

Note:

If more than one linked mobile device

is in range, the memory function moves to
the settings of the first mobile device to
initiate a memory recall.

SELECTING A PERSONAL
PROFILE

You can select a profile using the
touchscreen or the preset button you
selected when you created your profile.

If you use a linked device, such as a remote
control or mobile device, the active profile
is set to the linked profile.

To change the active profile:

Press Settings on the touchscreen.

2. Press Personal Profiles.

3. Select the profile to use.

4. Press Make Profile Active.

DELETING A PERSONAL
PROFILE

Press Settings on the touchscreen.

2. Press Personal Profiles.

3. Select the profile to delete.

4. Press Delete Profile.

578

Personal Profiles

CONNECTED NAVIGATION

(IF

EQUIPPED)

Your vehicle may be equipped with
connected navigation. Depending on your
version, you are given a 90 day or 3 year
trial. After the trial period, you need to sign
up to continue the experience. For
additional information, visit

ford.com/

connectedservices

Note:

If you do not sign up or renew your

subscription, you can still use navigation
through a connected device.

ACCESSING NAVIGATION

Press the button to access
Navigation.

Note:

As the driver, be aware of all local

traffic regulations and road attributes, and
operate your vehicle in a safe and legal
manner.

NAVIGATION MAP UPDATES

To update your map data over Wi-Fi, your
vehicle must be connected to a Wi-Fi
access point. For USB updates and other
details, contact dealers at
1-866-462-8837 in the United States and
Canada, or 800-557-5539 in Mexico.

Note:

If you find map data errors, you may

report them by going to
www.here.com/mapcreator.

ADJUSTING THE MAP

ZOOMING THE MAP IN AND OUT

You can use pinch gestures to zoom in and
out. Place two fingers on the screen and
move them apart to zoom in. Place two
fingers on the screen and bring them
together to zoom out.

CHANGING THE FORMAT OF THE
MAP

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Press the Menu button.

Press the Map Orientation tile.

2. Select a map orientation.

LIVE TRAFFIC

WHAT IS LIVE TRAFFIC

You can observe real-time road congestion
when live traffic is on.

SWITCHING LIVE TRAFFIC ON
AND OFF

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Press the Menu button.

Press the Traffic on Map tile.

2. Press Traffic on or Traffic Off.

SETTING A DESTINATION

SETTING A DESTINATION USING
THE TEXT ENTRY SCREEN

Press the search bar at the top of the
screen.

579

Navigation

(If Equipped)

2. Enter your destination using the

keyboard.

3. Press Search.

4. Select a destination from the list.

5. Press Start to begin navigation.

SETTING A DESTINATION USING
THE MAP SCREEN

Press and hold on the map to place a pin
at that location. Information about the
location of the pin appears on the screen.

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Press the button to begin
navigation to the pin.

SETTING A DESTINATION USING
A PREDICTIVE DESTINATION

Press the predicted destination card on
the screen to navigate to it. These appear
when the navigation system has learned
your driving habits.

SETTING A DESTINATION USING
A RECENT DESTINATION

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Press the button.

Press a destination from the list.

Note:

You can also use the search button

to view recent destinations.

SETTING A DESTINATION USING
A SAVED DESTINATION

Press the star icon next when viewing
location details to save the location.

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Press the button.

Press a destination from the list.

Note:

You can also use the search button

to view saved destinations.

SETTING A DESTINATION USING
A POINT OF INTEREST

Press a point of interest icon on the map.
Information about the location of the point
of interest appears on the screen.

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Press the button to begin
navigation to the point of
interest.

Note:

You can also use the search button

to view points of interest.

WAYPOINTS

ADDING A WAYPOINT

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Press the Add Waypoint button
when in an active navigation
session.

Enter your waypoint on the keyboard.

2. Press Search.

3. Select a waypoint from the list.

4. Press Add to Trip.

EDITING WAYPOINTS

Press the waypoint you would like to
edit.

2. Select an option to reorder or delete

the waypoint.

ROUTE GUIDANCE

ADJUSTING THE GUIDANCE
PROMPT VOLUME

Turn the volume control when a guidance
prompt plays to adjust the volume.

580

Navigation

(If Equipped)

REPEATING AN INSTRUCTION

Press the turn indicator to hear the last
voice instruction.

CANCELING ROUTE GUIDANCE

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Press the button to cancel route
guidance to the selected
location.

TRAILER TOWING
NAVIGATION

The system calculates the best route for
trailer towing by avoiding dangerous road
conditions based on the dimensions of your
trailer.

Switching Trailer Towing
Navigation On and Off

Press the

Navigation

button on the

feature bar.

2. Press the

button.

3. Press

Trailer Routing

4. Switch

Trailer-optimized Routing

or off.

Entering Trailer Dimensions

Press the

Navigation

button on the

feature bar.

2. Press the

button.

3. Press

Trailer Routing

4. Press

Towing Menu

5. Press

Add Trailer

6. Follow the instructions on the screen

to enter the type and dimensions of the
trailer into the system.

Navigation Alerts

Alerts will appear on the navigation map
while driving. An orange alert triangle
indicates you should proceed with caution.
When not following active guidance to a
destination, a red alert triangle may appear
and indicates you should avoid the road
and find a detour.

581

Navigation

(If Equipped)

This introduces new features and provides
updates to the vehicle's software systems.
Make sure to switch Automatic Updates
on, set a recurring update schedule and
connect your vehicle to Wi-Fi. Updates
could take longer when not connected to
Wi-Fi or could not download at all. See

Connecting the Vehicle to a Wi-Fi
Network

(page 547).

Your vehicle may be able to receive
drivable software updates, non-drivable
software updates or both. Drivable
software updates happen during normal
vehicle usage and require limited input
from you. You are notified on your
touchscreen and connected device prior
to a non-drivable update.

Most non-drivable updates complete in
less than 30 minutes, although some
updates could take up to a few hours.

You are notified of vehicle software update
status on to the top left of touchscreen.
You can also see the notifications in your
connected device. See

Software Update

Indicators

(page 583).

Vehicle Software Update
Requirements

Non-drivable software updates do not
install if any of the following occur:
•

Your vehicle is running.

•

Your vehicle is switched on.

•

Your vehicle is not parked.

•

The 12 V battery charge is too low.

•

The hazard indicators are switched on.

•

The alarm is sounding.

•

The doors are open.

•

The parking lamps are switched on.

•

You are pressing the brake pedal.

•

An emergency call is in process.

•

Your vehicle is in limp home mode.

Vehicle Software Update
Limitations

Once you begin a non-drivable software
update, you cannot:
•

Cancel the update.

•

Enter your vehicle unless you have a
key blade.
•

You can open the doors using the
mechanical latch if child locks are
not on.

•

Use the remote control to lock, unlock
or start your vehicle.

•

Drive your vehicle.

•

Charge your vehicle.
•

Charging resumes once the update
completes.

SOFTWARE UPDATE
SETTINGS

To access the Software Updates menu:

Press

Settings

on the touchscreen.

2. Press

Software Updates

You can do the following in the Software
Updates menu:
•

Switch Automatic Updates on and off.

•

Schedule and install software updates.

•

View software update details.

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Press the button next to a menu
option for more information.

Switching Automatic Updates On
and Off

Your vehicle may come with Automatic
Updates switched on. To make sure your
vehicle always has the latest software,
which could include security or other
enhancements, we do not recommend
switching Automatic Updates off.

582

Vehicle Software Updates

Note:

Software updates require approval

to download or install with Automatic
Updates switched off.

Scheduling and Installing
Software Updates

Scheduling Software Updates

From the Software Updates menu:

Press

Schedule Updates

2. Select the days and time for updates.
3. Press

Save

The more days that updates are
scheduled, the more frequently your
vehicle installs new updates. We
recommend selecting a time you normally
do not need your vehicle, such as overnight.

Some updates require your vehicle to be
switched off.

Note:

The schedule you set is recurring. If

Automatic Updates is on, every time a
non-drivable update is available, it installs
on this schedule unless you change it. You
are notified on your touchscreen and
connected device prior to a non-drivable
update, with an option to reschedule it.

Installing Software Updates

Using the Status Bar

Press a Software Update indicator on
your touchscreen when it appears.

2. Follow the instructions on the

touchscreen.

Using the Touchscreen

From the Software Updates menu:

Press

Update Details

2. Press

Update Now

Viewing Software Update Details

From the Software Updates menu:

Press

Update Details

SOFTWARE UPDATE
INDICATORS

You can press the indicators in the status
bar when they appear for more
information.

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Vehicle software update
reminder, schedule required,
confirmation of default schedule

required, or consent required.

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Vehicle software update
canceled, update not successful,
or precondition not met.

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Vehicle software update
successful.

583

Vehicle Software Updates

PERFORMING A SYSTEM
RESET

Performing a system reset allows you to
remove all personal information and
restore settings to their factory defaults.

Press

Settings

on the touchscreen.

2. Press

General

3. Press

Reset

4. Press

Factory Reset

5. Follow the prompts on the screen to

complete the reset.

584

Vehicle System Reset

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:

Web Address (United States)

www.Accessories.Ford.com

Web Address (Canada)

www.Accessories.Ford.ca

We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.

We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
•

24 months, unlimited mileage.

•

The remainder of your new vehicle
limited warranty.

Contact an authorized dealer for details
and a copy of the warranty.

Ford Licensed Accessories are the
accessory manufacturer's designs. The
manufacturer develops and therefore
warrants Ford Licensed Accessories, and
does not design or test these accessories
to Ford Motor Company engineering
requirements. Contact an authorized Ford
dealer for the manufacturer’s limited
warranty details, and request a copy of the
Ford Licensed Accessories product limited
warranty from the accessory manufacturer.

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•

When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.

•

The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.

•

An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.

•

If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.

585

Accessories

WHAT ARE THE AUXILIARY
SWITCHES

The auxiliary switchboard on the overhead
console makes aftermarket customization
easier with six prewired switches
connected to the power distribution box.
Each circuit is individually fused for
connection of electrical accessories. For
more information on connecting
accessories to the auxiliary switches, see
your authorized dealer or refer to the Super
Duty Body Builders Layout Book (BBLB),
if available.

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:

•

When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the safety compliance
certification label). Ask an authorized
dealer for specific weight information.

•

It is your responsibility to ensure that
any equipment you have fitted
complies with applicable local
legislation.

•

An authorized dealer needs to install
mobile communication systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.

•

If you or an authorized dealer add any
electrical or electronic accessories or
components not produced by us to
your vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of the other electrical
systems in the vehicle.

LOCATING THE AUXILIARY
SWITCHES

The switches are labeled AUX 1 through
AUX 6.

The auxiliary switches only operate when
the ignition is in the on or off position and
the delay accessory is active, whether the
engine is running or not.

We recommend that you leave the engine
running to maintain battery charge when
using the switches for an extended time or
when using higher current draw
accessories.

When a switch is turned on, the indicator
light on the switch illuminates and the
circuit provides power to the device wired
to that switch.

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586

Auxiliary Switches

(If Equipped)

WHAT IS FORD PROTECT

Protect yourself from the rising cost of
vehicle repairs with a Ford Protect
extended service plan.

Ford Protect Extended Service
Plans - United States Only

Ford Protect extended service plans mean
peace of mind. Extended service plans are
backed by Ford Motor Company, and
provide more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, insist on the Ford
Protect extended service plan.

Ford Protect Can Quickly Pay for Itself

One trip to the service center could easily
exceed the price of your Ford Protect
extended service plan. With the Ford
Protect extended service plan, you
minimize your risk for unexpected repair
bills and rising repair costs.

Up to 1,000+ Covered Vehicle
Components

There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.

PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete it is probably easier to
list what is not covered.

2. ExtraCARE - Covers 113 components,

and includes many high-tech items.

3. BaseCARE - Covers 84 components.

4. PowertrainCARE - Covers 29 critical

components.

Ford Protect extended service plans are
honored by all authorized Ford dealers in
the United States, Canada and Mexico.

That means you get:
•

Reliable, quality service at any Ford or
Lincoln dealership.

•

Repairs performed by factory trained
technicians, using genuine parts.

Rental Car Reimbursement

First Day Rental Benefit

If you bring your car into your dealer for
service, we will give you a rental vehicle to
use for the day.

Extended Rental Benefits

If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, warranty repairs, and field
service actions.

Roadside Assistance

Exclusive 24/7 roadside assistance,
including:

•

Towing, flat-tire change and battery
jump starts.

•

Out of fuel and lock-out assistance.

•

Travel expense reimbursement for
lodging, meals and rental car.

•

Assistance for taxi, shuttle, rental car
coverage or other transportation.

Transferable Coverage

If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. This should
give you and your potential buyer peace of
mind.

587

Ford Protect

Less Cost to Properly Maintain Your
Vehicle

The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle’s maintenance.

Covered maintenance includes:
•

Windshield wiper blades.

•

Spark plugs.

•

The clutch disc (if equipped).

•

Brake pads and linings.

•

Shock absorbers.

•

Struts.

•

Engine belts.

•

Engine coolant hoses, clamps and
o-rings.

•

Diesel exhaust fluid replenishment (if
equipped).

•

Cabin air filter replacement every
20,000 mi (32,000 km) for electric
vehicles only.

Interest Free Finance Options

Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.

Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232

Ford Protect Extended Service
Plan (Canada Only)

You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:

•

Rental reimbursement.

•

Coverage for certain maintenance and
wear items.

•

Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.

•

Roadside Assistance benefits.

There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.

Note:

Repairs performed outside of Canada

and the United States are not eligible for
Ford Protect extended service plan
coverage.

This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.

588

Ford Protect

GENERAL MAINTENANCE
INFORMATION

Why Maintain Your Vehicle?

Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.

It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes: first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.

It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual. See

Capacities and

Specifications

(page 520).

Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.

Why Maintain Your Vehicle at Your
Dealership?

Our Genuine Replacement Parts

Dealerships stock our parts and our
authorized branded remanufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.

If you do not use our authorized parts, they
may not meet our specifications and could
affect emissions compliance.

Protecting Your Investment

Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.

Your vehicle comes with the Intelligent
Oil-Life Monitor system, a message
appears in the instrument cluster display
at the proper oil change interval.

When the oil change message appears in
the instrument cluster display, it is time for
an oil change. Make sure you perform the
oil change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure to reset the Intelligent Oil-Life Monitor
after each oil change. See

Resetting the

Intelligent Oil Life Monitor

(page 444).

If your information display resets
prematurely or becomes inoperative, you
should never exceed one year or 15,000 mi
(24,000 km) for diesel vehicles and
10,000 mi (16,000 km) for gas vehicles
between oil change intervals.

You can drive vehicles in such a way that
may lead to higher oil consumption
including extended time at high engine
speeds, high loads, engine braking, hard
cornering maneuvers, track and off-road
usage. Under these conditions, oil
consumption of approximately 1 quart per
500 miles (1 liter per 800 km) is possible.
Check the engine oil level at every refueling
and adjust to maintain proper levels to
avoid engine damage.

You can also drive your vehicle in such a
way that dilutes and increases the level of
oil by frequent short trips that do not allow
the engine to get to operating temperature,
extended idling and low speed driving for
long periods of time.

589

Scheduled Maintenance

It is important to rely upon your dealership
to properly diagnose and repair your
vehicle.

We strongly recommend only using our
genuine or our authorized re-manufactured
replacement parts engineered for your
vehicle.

Additives and Chemicals

We do not recommend using chemicals or
additives not approved by us as part of
your vehicle’s normal maintenance. Please
consult your warranty information.

Oils, Fluids and Flushing

In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that you need to have the fluid
changed. Have discolored fluids that also
show signs of overheating or foreign
material contamination immediately
checked.

Make sure to change the vehicle’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using our approved flushing
chemical.

Scheduled Maintenance Service
Intervals

For your scheduled maintenance service
intervals, visit

https://www.ford.com/

support/maintenance-schedule

Owner Checks and Services

Make sure you perform the following basic
maintenance checks and inspections.

Check Every Month

The air filter restriction gauge.

The engine oil level.

Function of all interior and the exterior lights.

The tires including the spare for wear and proper pressure.

The windshield washer fluid level.

The fuel and water separator. Drain if necessary or if indicated by the information display.

The holes and slots in the tail pipe to make sure they are functional and clear of debris.

Diesel vehicles only.

590

Scheduled Maintenance

Check Every Six Months

The battery connections. Clean if necessary.

The body and door drain holes for obstructions. Clean if necessary.

The cooling system fluid level and the coolant system strength.

The door weatherstrips for wear. Lubricate if necessary.

The hinges, latches and outside locks for proper operation. Lubricate if necessary.

The parking brake for proper operation.

The seatbelts and seat latches for wear and function.

Safety warning lamps, brake, ABS, airbag and seatbelt for operation.

The washer spray and wiper operation. Clean or replace blades as necessary.

Multi-Point Inspection

It is important to have the systems on your
vehicle regularly checked. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.

Multi-Point Inspection

Hazard warning system operation

Accessory drive belt or belts

Horn operation

Battery performance

Radiator, cooler, heater and air conditioning

hoses

Engine air filter

Suspension components for leaks or

damage

Exhaust system

Steering and linkage

Exterior lamps operation

Tires including the spare for wear and

proper pressure

Fluid levels

; fill if necessary

591

Scheduled Maintenance

Multi-Point Inspection

Windshield for cracks, chips or pits

For oil and fluid leaks

Washer spray and wiper operation

Halfshaft dust boots

Brake, coolant recovery reservoir, automatic transmission and window washer.

If your vehicle has a temporary mobility kit, check the tire sealant expiration Use By date

on the canister. Replace as needed.

Make sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.

Severe Driving Conditions

A vehicle that is driven for short trips of less
than 5–10 mi (8–16 km) miles, driving in
temperatures greatly below or above
average, driving in any dusty conditions,
idling more than recommended such as in
traffic, and driving with a heavy load or
while towing a load are considered severe
driving conditions. If you drive your vehicle
in any of these conditions, follow the
severe service maintenance items listed in
the scheduled maintenance chart.

Axle and Transfer Case Maintenance

Axle(s) and transfer case (4X4 only) fluid
changes or level checks are not required
unless you suspect a leak or the assembly
has been submerged in water. During long
periods of trailer towing with outside
temperatures above 70°F (21°C) or at
wide-open throttle for long periods above
45 mph (72 km/h), change the rear axle
fluid every 30,000 mi (48,000 km) if the
rear axle is filled with non-synthetic fluid.
This interval can be waived and the
150,000 mi (240,000 km) service interval
can continue if the rear axle is filled with
75W140 synthetic gear fluid meeting Ford

specification WSL-M2C192-A, part number
XY-75W140-QL, or equivalent. Add friction
modifier XL-3 (EST-M2C118-A) or
equivalent for a complete refill of
Traction-Lok rear axles. See

Capacities

and Specifications

(page 520).

Additional Axle Maintenance for Dual
Rear Wheels

Change rear axle fluid every 250,000 mi
(400,000 km) under normal driving
conditions on all commercial applications.
When operating your vehicle at or near
maximum gross vehicle weights, change
the rear axle fluid every 60,000 mi
(96,000 km). In addition, follow this
60,000 mi (96,000 km) schedule when
operating your vehicle under the special
operating conditions where noted.

California Fuel Filter Replacement

If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.

592

Scheduled Maintenance

Hot Climate Oil Change Intervals

Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates use an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality.

Engine Air Filter and Cabin Air Filter
Replacement

The life of the engine air filter and cabin air
filter is dependent on exposure to dusty
and dirty conditions. Vehicles operated in
these conditions require frequent
inspection and replacement of the engine
air filter and cabin air filter.

Diesel Particulate Filter

Over time, a slight amount of ash builds
up in the diesel particulate filter, which is
not removed during the regeneration
process. The filter may need to be replaced
with a new or remanufactured part at
approximately 250,000 mi (400,000 km).
Actual mileage varies depending on engine
and vehicle operating conditions.

In this case, the engine control system sets
a service light (wrench icon) to inform you
to bring your vehicle to the dealer for
service. If there are any issues with the
oxidation catalyst or particulate filter
system, a service light (wrench or engine
icon) sets by the engine control system to
inform you to bring your vehicle into a
dealer for service.

593

Scheduled Maintenance

ROLLOVER WARNING

WARNING:

Utility vehicles have a

significantly higher rollover rate than
other types of vehicles.

WARNING:

Vehicles with a higher

center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death.

WARNING:

In a rollover crash, an

unbelted person is significantly more
likely to die than a person wearing a
seatbelt.

WARNING:

Do not become

overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.

Utility vehicles and trucks handle
differently than passenger cars in the
various driving conditions that are
encountered on streets, highways and
off-road. Utility vehicles and trucks are not
designed for cornering at speeds as high
as passenger cars any more than low-slung
sports cars are designed to perform
satisfactorily under off-road conditions.

THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM

Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.

The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.

Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.

BBB AUTO LINE Application: Using the
information that follows, call or write to
request a program application. You will be
asked for your name and address, general
information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to

594

Customer Information

try to resolve them. A Customer Claim
Form will be mailed that needs to be
completed, signed and returned to the BBB
along with proof of ownership. Upon
receipt, the BBB reviews the claim for
eligibility under the Program Summary
Guidelines.

You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:

BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102

BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.

For additional information, refer to the
Better Business Bureau website.

Note:

Ford Motor Company reserves the

right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.

THE MEDIATION AND
ARBITRATION PROGRAM

For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straightforward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.

CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.

ORDERING A CANADIAN
FRENCH OWNER'S MANUAL

You can obtain a French owner's manual
from an authorized dealer or by contacting
Helm, LLC at:

HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service

Call toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

For additional information, visit

www.helminc.com

595

Customer Information

REPORTING SAFETY DEFECTS
IN THE UNITED STATES

If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.

If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.

To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
www.safercar.gov; or write to:

Administrator

1200 New Jersey Avenue,
Southeast

Washington, D.C. 20590

You can also obtain other
information about motor vehicle
safety from www.safercar.gov.

REPORTING SAFETY DEFECTS
IN CANADA

If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.

Transport Canada Contact Information

http://tc.canada.ca/recalls

Website
(English)

http://tc.canada.ca/rappels

Website
(French)

1-800-333-0510

Phone

Ford of Canada Contact Information

www.ford.ca

Website

1-800-565-3673

Phone

596

Customer Information

THIRD PARTY SOFTWARE
COPYRIGHT
ACKNOWLEDGMENT

Your vehicle could have components that
use open source software. For additional
information, visit

http://

corporate.ford.com/ford-open-source.html

RADIO FREQUENCY CERTIFICATION LABELS

BLIND SPOT INFORMATION SYSTEM SENSORS

Type Designation

Supplier

Device

2F5TR

Aptiv

SRR5 BLIS Corner Radar

(RRU2)

Argentina

E380327

H-28070

Europe Union EU

E310043

597

Customer Information

Ghana

NCA APPROVED: 7E6-M0-XDF-TME

Jamaica

This product has been Type Approved by
Jamaica: SMA - 2F5TR.

Paraguay

E339812

NR: 2022-04-I-0255

United Arab Emirates (U.A.E.)

TRA REGISTERED No:

ER10085/22

DEALER No:

DA37380/15

United Kingdom

E362840

United States and Canada

WARNING:

Changes or

modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.

FCC ID: L2C2F5TR

IC: 3432A-2F5TR

This device complies with Part 15 of the
FCC Rules and with Innovation, Science
and Economic Development Canada’s
licence-exempt RSS(s). Operation is
subject to the following two conditions:
1.

This device may not cause harmful
interference, and

2. This device must accept any

interference received, including
interference that may cause undesired
operation.

598

Customer Information

Ford F-250 (2024 year). Manual in english - page 18