Ford Motor Company
Customer Relationship Center
PO Box 6248
Dearborn, MI 48126
1-800-392-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)
www.ford.com/help/contact/

Ford Credit - US Only

Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.

For assistance call 1-800-727-7000, or for
more information about Ford Credit and
access to an account manager, visit
www.ford.com/finance.

Canada

Customer Relationship Centre
Ford Motor Company of Canada Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)
www.ford.ca

Australia

Ford Motor Company of Australia Pty Ltd.
Customer Relationship Centre
Private Mail Bag 5
Campbellfield, Victoria, 3061
Telephone: (13 FORD) 13 3673
E-mail: foacust1@ford.com

New Zealand

Ford Motor Company
Attention: Customer Relationship Centre
Private Bag 76912
Manukau City 2241
Telephone: 0800 367 369 (FORDNZ)
E-mail: fnzcust@ford.com

China - Imported Vehicle

Customer Relationship Center
Telephone: 400-690-1886
Website: https://www.ford.com.cn/

China - Chang’An Ford

Customer Relationship Center
Telephone: 800-810-8168
Mobile: 400-887-7766
Website: https://www.ford.com.cn/

Asia Pacific Direct Markets
(APDM)

E-mail: apemcrc@ford.com

Caribbean, Central America and
Israel

Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Fax: (313) 390-0804
Telephone: (313) 594-4857
E-mail: expcac@ford.com

U.S. Virgin Islands and Puerto Rico

Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (800) 841-3673
E-mail: prcac@ford.com

Contacting Us

Argentina

Telephone: 0800-888-3673

Brazil

Website: www.ford.com.br
Telephone: 0800-703-3673
E-mail: central@ford.com

North Africa

E-mail: nafcrc@ford.com

South Africa

Telephone: 0860011022
Email: fordcrc2@ford.com

Sub-Saharan Africa

E-mail: ssacrc@ford.com

Puerto Rico

Ford International Business Development,
Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
1-800-392-3673 (FORD)
Fax: (313) 390-0804
E-mail: prcac@ford.com
www.ford.com.pr

Middle East

Ford Middle East Customer Relationship
Center
P.O. Box 21740
Dubai, United Arab Emirates
Telephone: 80004441066
Toll-free number for the Kingdom of Saudi
Arabia: 8008443673
Mobily and Zain cell phone users in Saudi
Arabia: 800850078
Kuwait: 22280384
Local telephone number for Kuwait: +965
1 898900
Fax: +971 4 3327266
E-mail: menacac@ford.com
www.me.ford.com

South Korea

Customer Relationship Center
Telephone: +82-02-1600-6003
E-mail: infokr1@ford.com
Emergency Dispatch Service call:
080-300-3673

Philippines

Telephone: 02-88669408
Email: emailus@ford.com

Taiwan

Telephone: 0800-032100
705 Zhonghua Rd., Sec. 1
Zhongli District, Taoyuan, Taiwan, 32068

Thailand

Telephone: 1383
E-mail: fordthai@ford.com

Vietnam

Telephone: 1800588888
E-mail: fordvn@ford.com

Contacting Us

ABOUT THIS PUBLICATION

WARNING:

Driving while distracted

can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.

WARNING:

You risk death, fire, or

serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol.

Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle in order to benefit
from greater safety and pleasure from
driving it. Use this publication to familiarize
yourself with the basics and then read the
digital version, that is available in your
vehicle. You can also view the
comprehensive manual through the
FordPass app and through the local Ford
website.

Note:

To download the FordPass app, visit

your device's app store.

Note:

To find the local Ford website, visit

https://corporate.ford.com/operations/
locations/global-links.html

Note:

Use and operate your vehicle in line

with all applicable laws and regulations.

Note:

Pass on all printed owner’s

information when selling this vehicle.

Our digital resources include a
comprehensive digital Owner’s Manual
dynamically created according to the
features on your vehicle by using the
vehicle identification number. See

Locating the Vehicle Identification
Number

(page 359). The digital Owner’s

Manual includes visual and full text search
functions so that you can quickly locate
the information you are looking for. It also
includes links to a number of how-to
videos created to help you understand
some of the advanced technologies on
your vehicle.

Features and Options

This publication describes product features
and options available throughout the range
of available models, sometimes even
before they are generally available. It could
describe options that are not available on
the vehicle you have purchased.

Illustrations

Some of the illustrations in this publication
could show features as used in different
models, so they could appear different to
you on your vehicle.

Location of Components

This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.

Introduction

E154903

Right-hand side.

Left-hand side.

USING THIS PUBLICATION

To quickly locate information about your
vehicle, use the word search within the
Owner's Manual application.

Introduction

SYMBOLS USED ON YOUR
VEHICLE

These are some of the symbols you may
see on your vehicle.

E67017

Airbag

E162384

Air conditioning system

E231157

Air conditioning system lubricant
type

E67020

Anti-lock braking system

E139220

Avoid smoking, flames or sparks

E67021

Battery

E139227

Battery acid

Blower motor

E139209

Brake fluid - non petroleum
based

E67024

Brake system

E270480

Brake system

E139223

Cabin air filter

Check fuel cap

Child safety door lock or unlock

E139211

Child seat lower anchor

E141128

Child seat tether anchor

E332905

Cruise control

E139219

Do not open when hot

E139212

Electric Parking brake

Engine air filter

Engine coolant

E103308

Engine coolant temperature

E67022

Engine oil

E139221

Explosive gas

E139228

Fan warning

E71880

Fasten seatbelt

E231160

Flammable

Front fog lamps

Symbols Glossary

Fuel pump reset

E139214

Fuse compartment

E75790

Hazard flashers

E67019

Headlamp high beams

E270968

Headlamps on

Heated rear window

E163171

Hill descent control

E270945

Horn control

Interior luggage compartment
release

E139231

Jack

E161353

Keep out of reach of children

Lighting control

Low fuel level

E139232

Low tire pressure warning

E139229

Maintain correct fluid level

E67028

Malfunction Indicator Lamp
(MIL)

E72343

Note operating instructions

Panic alarm

E139213

Parking aid

E71341

Parking lamps

E270849

Passenger airbag activated

E270850

Passenger airbag deactivated

Power steering fluid

E139216

Power windows front/rear

E139225

Power window lockout

E231159

Requires registered technician

E65963

Safety alert

E72021

See Owner's Manual

E231158

See Service Manual

Side airbag

Symbols Glossary

E167012

Shield the eyes

E138639

Stability control

E130458

Stability control off

E332910

Trail control

E67018

Turn Signal

E73953

Windshield defrosting system

E270969

Windshield wiping system

E270967

Windshield wash and wipe

Symbols Glossary

WARNING:

Do not connect

wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.

We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of release, but as
technology rapidly changes, we
recommend that you visit the local Ford
website for the latest information.

Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.

Note:

Error logs are reset following a service

or repair.

Note:

We may provide information in

response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.

Data recorded includes, for example:
•

Operating states of system
components, for example fuel level,
tire pressure and battery charge level.

•

Vehicle and component status, for
example wheel speed, deceleration,
lateral acceleration and seatbelt
status.

•

Events or errors in essential systems,
for example headlamps and brakes.

•

System responses to driving situations,
for example airbag deployment and
stability control.

•

Environmental conditions, for example
temperature.

Some of this data, when used in
combination with other information, for
example an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.

Services That We Provide

If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.

For additional information about our
privacy policy, refer to the local Ford
website.

Services That Third Parties
Provide

We recommend that you review the terms
and conditions and data privacy
information for any services equipped with
your vehicle or to which you subscribe. We
take no responsibility for services that third
parties provide.

Where equipped, SiriusXM with 360L could
use the modem. To disable, turn off the
SiriusXM with 360L or Vehicle Connectivity
setting. See

Enabling and Disabling the

Modem

(page 360).

Data Privacy

SERVICE DATA

Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest

you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.

EVENT DATA

This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data will assist in
understanding how a vehicle’s systems
performed. The event data recorder is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.

The event data recorder in this vehicle is
designed to record such data as:
•

How various systems in your vehicle
were operating.

•

Whether or not the driver and
passenger seatbelts were
buckled/fastened.

•

How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal.

•

How fast the vehicle was traveling.

•

Where the driver was positioning the
steering wheel.

This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.

Data Privacy

Note:

Event data recorder data is recorded

by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (for example name, gender,
age, and crash location) is recorded.
However, parties, such as law enforcement,
could combine the event data recorder data
with the type of personally identifying data
routinely acquired during a crash
investigation.

To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.

SETTINGS DATA

Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe.

Comfort and Convenience Data

Data recorded includes, for example:
•

Seat and steering wheel position.

•

Climate control settings.

•

Radio presets.

Entertainment Data

Data recorded includes, for example:
•

Music, videos or album art.

•

Contacts and corresponding address
book entries.

•

Navigation destinations.

CONNECTED VEHICLE DATA

The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically

sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network
service providers could have access to
additional information, for example cell
phone network tower identification. For
additional information about our privacy
policy, visit

www.FordConnected.com

refer to your local Ford website.

Note:

The modem continues to send this

information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings. See

Connected Vehicle

(page 360).

Note:

The service can be unavailable or

interrupted for a number of reasons, for
example environmental or topographical
conditions and data plan coverage.

Note:

To find out if your vehicle has a

modem, visit

www.FordConnected.com

Data Privacy

MOBILE DEVICE DATA

If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See

App

Requirements

(page 383).

The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only
as long as necessary to provide the service,
to troubleshoot, for continuous
improvement and to offer you products
and services that may be of interest to you
according to your preferences and where
allowed by law.

If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.

If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.

The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
system reset function to erase the stored
information. See

Performing a System

Reset

(page 391).

System data cannot be accessed without
special equipment and access to your
vehicle's module.

For additional information about our
privacy policy, refer to the local Ford
website.

Note:

To find out if your vehicle has

connectivity technology, visit

www.FordConnected.com

EMERGENCY CALL SYSTEM
DATA

When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other
details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.

Note:

You cannot deactivate emergency

call systems that are required by law.

Data Privacy

PROTECTING THE
ENVIRONMENT

Sustainability is a priority at Ford. We are
constantly looking for ways to reduce our
impact on the planet while providing
customers with great products and
delivering a strong business. You should
play your part in protecting the
environment. Correct vehicle usage and
the authorized disposal of waste, cleaning
and lubrication materials are significant
steps toward this aim.

For additional information about our
sustainability progress and initiatives, visit

www.sustainability.ford.com

Environment

STEERING WHEEL

E332330

See

Using the Instrument Cluster Display Controls

(page 115).

See

Shifting Using the Paddle Shifters

(page 174).

See

Using the Instrument Cluster Display Controls

Setting the Cruise Control Speed

Visual Search

INSTRUMENT PANEL

E332331

See

Exterior Lighting Control

(page 96).

See

Instrument Cluster Overview

Replacing the Cabin Air Filter

(page 128).

See

Selecting an FM Radio Station

(page 367).

See

Front Passenger Sensing System Indicators

(page 55).

See

Push Button Ignition Switch

(page 156).

See

Locating the Body Control Module Fuse Box

(page 279).

Visual Search

VEHICLE INTERIOR

E332332

See

Sitting in the Correct Position

(page 129).

See

Shifting Your Vehicle Into Gear

(page 174).

See

Opening and Closing the Windows

(page 105).

See

Folding the Seat Backrest

(page 137).

Visual Search

FRONT EXTERIOR

E401297

See

Opening and Closing the Hood

(page 283).

See

Replacing the Front Wiper Blades

(page 92).

See

Refueling Your Vehicle

(page 169).

See

Unlocking and Locking the Doors Using the Key Blade

(page 70).

See

Using the Front Fog Lamps

(page 99).

See

Locating the 180 Degree Cameras

(page 205).

See

Locating the Front Parking Aid Sensors

(page 199).

Visual Search

REAR EXTERIOR

E354859

See

Locating the Rear View Camera

(page 202).

See

Switching the Rear Window Wiper On and Off

(page 92).

See

Folding the Exterior Mirrors

(page 108).

See

Locating the Rear Parking Aid Sensors

Opening the Liftgate From Outside Your Vehicle

(page 79). See

Opening the Liftgate From Outside Your Vehicle

(page 77).

Visual Search

CHILD SAFETY PRECAUTIONS

WARNING:

Always make sure your

child is secured properly in a device that
is appropriate for their height, age and
weight. Child safety restraints must be
bought separately from your vehicle.
Failure to follow these instructions and
guidelines may result in an increased risk
of serious injury or death to your child.

WARNING:

All children are shaped

differently. The National Highway Traffic
Safety Administration and other safety
organizations, base their
recommendations for child restraints on
probable child height, age and weight
thresholds, or on the minimum
requirements of the law. We recommend
that you check with a NHTSA Certified
Child Passenger Safety Technician
(CPST) to make sure that you properly
install the child restraint in your vehicle
and that you consult your pediatrician to
make sure you have a child restraint
appropriate for your child. To locate a
child restraint fitting station and CPST,
contact NHTSA toll free at
1-888-327-4236 or go to
www.nhtsa.dot.gov. In Canada, contact
Transport Canada toll free at
1-800-333-0371 or go to www.tc.gc.ca
to find a Child Car Seat Clinic in your
area. Failure to properly restrain children
in child restraints made especially for
their height, age and weight, may result
in an increased risk of serious injury or
death to your child.

WARNING:

On hot days, the

temperature inside the vehicle can rise
very quickly. Exposure of people or
animals to these high temperatures for
even a short time can cause death or
serious heat related injuries, including
brain damage. Small children are
particularly at risk.

WARNING:

Do not place a

rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death.

WARNING:

Properly secure

children 12 years old and under in a rear
seating position whenever possible. If
you are unable to properly secure all
children in a rear seating position,
properly secure the largest child on the
front seat. If you must use a forward
facing child restraint on the front seat,
move the seat as far back as possible.
Failure to follow these instructions could
result in personal injury or death.

WARNING:

Always carefully follow

the instructions and warnings provided
by the manufacturer of any child
restraint to determine if the restraint
device is appropriate for your child's size,
height, weight, or age. Follow the child
restraint manufacturer's instructions and
warnings provided for installation and
use in conjunction with the instructions
and warnings provided by your vehicle
manufacturer. A safety seat that is
improperly installed or utilized, is
inappropriate for your child's height, age,
or weight or does not properly fit the
child may increase the risk of serious
injury or death.

Child Safety

WARNING:

Do not allow a

passenger to hold a child on their lap
when your vehicle is moving. Failure to
follow this instruction could result in
personal injury or death in the event of a
sudden stop or crash.

WARNING:

Do not use pillows,

books or towels to boost your child's
height. Failure to follow this instruction
could result in personal injury or death.

WARNING:

Properly secure child

restraints or booster seats when they are
not in use. They could become projectiles
in a sudden stop or crash. Failure to
follow this instruction could result in
personal injury or death.

WARNING:

Do not put the shoulder

section of the seatbelt or allow the child
to put the shoulder section of the
seatbelt under their arm or behind their
back. Failure to follow this instruction
could reduce the effectiveness of the
seatbelt and increase the risk of injury or
death in a crash.

WARNING:

Do not leave children

or pets unattended in your vehicle.
Failure to follow this instruction could
result in personal injury or death.

When installing a child restraint with
seatbelts:
•

Place the vehicle seat in the upright
position before you install the child
restraint.

•

Use the correct seatbelt buckle for that
seating position.

•

Insert the belt tongue into the buckle.
Make sure the tongue is securely
fastened in the buckle.

•

Keep the buckle release button
pointing up and away from the child
restraint, with the tongue between the
child restraint and the release button,
to prevent accidental unbuckling.

•

Put the seatbelt in the automatic
locking mode.

CHILD RESTRAINT ANCHOR
POINTS

WHAT ARE THE CHILD RESTRAINT
ANCHOR POINTS

Anchor points allow you to quickly and
safely install a child restraint.

LOCATING THE CHILD RESTRAINT
LOWER ANCHOR POINTS

E318267

Child Safety

E196697

LOCATING THE CHILD RESTRAINT
TOP TETHER ANCHOR POINTS

E316055

CHILD RESTRAINTS

CHILD RESTRAINT POSITION
INFORMATION

Install the child restraint tightly against the
vehicle seat. It may be necessary to lift or
remove the head restraint.

Rear Facing Child Restraints

Seatbelt Only

LATCH (Lower Anchors

Only)

Combined Weight of Child

and Child Restraint

Up to 65 lb (29 kg)

Over 65 lb (29 kg)

Forward Facing Child Restraints

Seatbelt and LATCH
(Lower Anchors and

Top Tether Anchor)

Seatbelt and Top

Tether Anchor

LATCH (Lower

Anchors and Top

Tether Anchor)

Combined Weight of

Child and Child

Restraint

Up to 65 lb (29 kg)

Over 65 lb (29 kg)

Child Safety

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