Ford Bronco Sport (2022 year). Manual in english - page 25

SYNC™ 3 TROUBLESHOOTING

Voice Recognition

Possible Cause and Resolution

Symptom

The system does not under-
stand what I am saying.

–

You might not be using supported voice commands.
•

See 

Using Voice Recognition

 (page 365).

•

For a complete list of voice commands, refer to our
website.

–

You might be speaking too soon.
•

Wait for the voice prompt before you speak.

The system does not under-
stand the name of a track or
artist.

–

Device limitation.

Bluetooth®

 does not support voice

commands.
•

Connect your device to a USB port.

•

If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.

–

You might not be using supported voice commands.
•

See 

Using Voice Recognition

 (page 365).

•

For a complete list of voice commands, refer to our
website.

–

You might not be saying the name exactly as it appears
on your device.
•

Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.

–

The name contains special characters, for example *,
- or +.
•

Rename the files on your device or use the touch-
screen to select and play the track.

The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.

–

You might not be saying the name exactly as it appears
on your device.
•

Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.

–

The name contains special characters, for example *,
- or +.
•

Rename the contact on your device or use the
touchscreen to select and call the contact.

393

SYNC™ 3

Possible Cause and Resolution

Symptom

–

You might not be saying the name exactly as it appears
on your device.
•

Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.

The system does not under-
stand certain names of
contacts in the phonebook
on my device.

–

Device limitation.
•

The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.

The system voice prompts
and the pronunciation of
some words do not seem to
be very accurate.

USB and 

Bluetooth®

 Audio

Possible Cause and Resolution

Symptom

I cannot connect my device. –

Device malfunction.
•

Disconnect your device. Switch your device off and
on to reset it and try again.

–

Cable connection issue.
•

Correctly connect the cable to your device and the
vehicle USB port.

–

Incompatible cable.
•

Use the cable recommended by the manufacturer
of your device.

394

SYNC™ 3

Possible Cause and Resolution

Symptom

–

Incorrect device settings.
•

Make sure that your device does not have an auto-
install program or active security settings.

•

Check that your device is not set only to charge.

–

Device lock screen enabled.
•

Unlock your device before connecting it.

The system does not recog-
nize my device.

–

Device limitation.
•

Do not leave your device in your vehicle during very
hot or very cold weather conditions.

–

Cable connection issue.
•

Correctly connect the cable to your device and the
vehicle USB port.

–

Incompatible cable.
•

Use the cable recommended by the manufacturer
of your device.

The system does not under-
stand the name of a track or
artist.

–

Device limitation.

Bluetooth®

 does not support voice

commands.
•

Connect your device to a USB port.

•

If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.

I cannot stream audio from
my 

Bluetooth®

 device.

–

Incompatible device.
•

Check the compatibility of your device on our
website.

–

Device not connected.
•

Pair your device.  See 

Phone

 (page 382).

–

Media player not running.
•

Start the media player on your device.

The system does not recog-
nize the music on my device.

–

Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•

Repair the files on your device.

–

Corrupt files.
•

Repair the files on your device.

395

SYNC™ 3

Possible Cause and Resolution

Symptom

–

Copyright-protected files.
•

Use a device that contains files that are not copy-
right protected.

–

Unsupported file format.
•

Repair or convert the files to a supported format.
See 

Entertainment

 (page 372).

–

Device indexing required.
•

Re-index your device.  See 

Settings

 (page 391).

–

Device lock screen enabled.
•

Unlock your device before connecting it.

Sometimes I cannot hear a
track playing on my device.

–

Device malfunction.
•

Disconnect your device. Switch your device off and
on to reset it and try again.

When I disconnect my iOS
device the audio volume is
set to maximum.

–

Device limitation.
•

Turn the volume down on your device.

If the system does not play the tracks on your USB device
in the correct order, the following information could help:

The system does not play
the tracks on my USB drive
in the correct order.

–

If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.

–

If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 tag does not exist.

–

If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 tag does not exist.

–

If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.

396

SYNC™ 3

Phone

Possible Cause and Resolution

Symptom

During a call, I can hear
excessive background noise.

–

Incorrect cell phone settings.
•

Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.

During a call, I can hear the
other person but they
cannot hear me.

–

Cell phone malfunction.
•

Switch your cell phone on and off, and vehicle

Bluetooth®

 on and off and try again.

–

Cell phone microphone muted.
•

Unmute your cell phone microphone.

–

Privacy mode is enabled.
•

Switch off privacy mode.

During a call, I cannot hear
the other person and they
cannot hear me.

–

System restart required.
•

Switch the ignition off and open the door. Close
the door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.

I cannot download a phone-
book.

–

Incompatible cell phone.
•

Check the compatibility of your cell phone on our
website.

–

Incorrect cell phone settings.
•

Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.

–

Incorrect system settings.
•

Switch automatic phonebook download on.  See

Settings

 (page 391).

–

Cell phone malfunction.
•

Switch your cell phone off and on to reset it and
try again.

397

SYNC™ 3

Possible Cause and Resolution

Symptom

–

Incorrect cell phone settings.
•

Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.

•

Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.

–

Incorrect system settings.
•

Switch automatic phonebook download on.  See

Settings

 (page 391).

A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.

–

Incompatible cell phone.
•

Check the compatibility of your cell phone on our
website.

–

Cell phone malfunction.
•

Switch your cell phone off and on to reset it and
try again.

•

Install the latest cell phone firmware.

•

Delete your device from the system and delete
SYNC from your device and try again.

•

Switch automatic phonebook download off.  See

Settings

 (page 391).

I cannot connect my cell
phone.

Text messaging does not
work.

–

You might not have switched on text message notific-
ations.
•

Switch text message notifications on. See 

Phone

(page 382).

–

Incompatible cell phone.
•

Check the compatibility of your cell phone on our
website.

–

Cell phone malfunction.
•

Switch your cell phone off and on to reset it and
try again.

–

Device message sharing is not enabled.
•

Check the permissions on your device to ensure
text message sharing is enabled.

–

Incompatible cell phone.
•

Check the compatibility of your cell phone on our
website.

I cannot hear text messages.

398

SYNC™ 3

Navigation

 (If Equipped)

Possible Cause and Resolution

Symptom

I cannot enter a street name
when I am abroad.

–

Incorrect entry method.
•

Enter the street name with the country.

The system does not recog-
nize coordinates.

–

Using the wrong coordinates format.
•

Use the format ##. #####, ##. ##### (for N/S ,
E/W). Add a minus before coordinates if the
direction is West and keep a positive value if the
direction is East, for example 12.5412 means East
and -12.5412 means West.

399

SYNC™ 3

Apps

Possible Cause and Resolution

Symptom

The system cannot find any
apps.

–

Incompatible device.
•

You need an Android device with OS 4.3 or higher
or an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find compatible
apps.  Connect your iOS device to a USB port or
pair and connect using 

Bluetooth®

.

I have a compatible device
and it is correctly connected
but the system still cannot
find any apps.

–

Compatible apps are not installed on your device.
•

Download and install the latest version of the app.

–

Compatible apps are not running on your device.
•

Start the apps to allow the system to find them
and make sure you sign in to any apps if required.

–

Incorrect app settings.
•

Check and adjust the app settings on your device
and allow SYNC to access the app if required.

I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps.

–

Apps failed to fully close.
•

Restart the apps and try again.

•

If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.

•

If you have an iOS device with iOS 8.0 or higher,
tap the home button on your device twice and then
swipe the app upward to close it.

I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them.

–

An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•

Switch 

Bluetooth®

 off and on again to force the

system to reconnect to your device.

400

SYNC™ 3

Possible Cause and Resolution

Symptom

I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them.

–

Cable connection issue.
•

Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.

I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet.

–

Device volume is low.
•

Turn the volume up on your device.

I have an Android device
running a number of
compatible apps but the
system cannot find all of
them.

–

Device limitation.  If you have more apps running on
your device than the number of available 

Bluetooth®

links, the system cannot find all of them.
•

Close some of the apps to allow the system to find
those that you want to use.

401

SYNC™ 3

Wi-Fi Connectivity

Possible Cause and Resolution

Symptom

I cannot connect to a Wi-Fi
network.

–

Password error.
•

Enter the correct network password.

–

Weak network signal.
•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

–

Multiple access points in range with the same SSID.
•

Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.

The Wi-Fi connection
disconnects after successful
connection.

–

Weak network signal.
•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

I am close to a Wi-Fi hotspot
but the network signal
strength is weak.

–

Obstructed network signal.
•

If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.

•

If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.

•

If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.

•

If your vehicle is in a garage and you have the
garage door closed, open the garage door.

I cannot see a network in the
list of available networks
that I expect to see.

–

Hidden network.
•

Make the network visible and try again.

402

SYNC™ 3

Possible Cause and Resolution

Symptom

I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device.

–

System limitation.
•

SYNC does not provide a Wi-Fi hotspot at this time.

–

Weak network signal
•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

–

Wi-Fi hotspot in high demand or has a slow Internet
connection.
•

Use a more reliable Wi-Fi hotspot.

Software downloads take
too long.

–

No software update available.

–

Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•

Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.

The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.

Personal Profiles

 (If Equipped)

Possible Cause and Resolution

Symptom

You might not have set up Personal Profiles.

I cannot create a profile.

You might have entered an invalid profile.

You might not have selected a memory button when
prompted.

You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.

Personal Profiles has been switched off.

You might not have selected the lock button on the remote
control.

I cannot link a remote
control.

The remote control selected was already associated with
another profile and the system declined to overwrite.

The system performed a profile recall when linking a
remote control.

403

SYNC™ 3

Possible Cause and Resolution

Symptom

You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.

You might be using the old linking method.

Personal Profiles does not support your unsaved settings.

My personalized settings do
not save.

A different personal profile is active.

Another user changed the settings for the wrong personal
profile.

You might not have created a personal profile.

My profile will not recall.

Personal Profiles is turned off.

The profile you requested is already active.

You might not have linked the memory button you are
using to a profile.

You might not have linked the remote control you are using
to a profile.

You might be using the wrong remote control.

You might be pressing a button other than the unlock or
remote start on a linked remote control.

You might have deleted the personal profile.

Personal Profiles is turned off.

My preset positions recall,
but my profile does not.

The vehicle is in motion.

My profile recalls but my
preset positions do not.

The preset positions are the same as the guest or previ-
ously active profile.

Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.

I lost a remote control.

You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.

I lost all profiles.

Someone performed a master reset.

404

SYNC™ 3

Resetting the System

1.

Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.

2. Wait three minutes to allow the system

to complete the reset.

3. Press the audio unit power button to

switch the system on.

Note:

You can reset the system to restore

functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.

Additional Information and
Assistance

For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.

405

SYNC™ 3

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:

Web Address (United States)

www.Accessories.Ford.com

Web Address (Canada)

www.Accessories.Ford.ca

We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.

We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
•

24 months, unlimited mileage.

•

The remainder of your new vehicle
limited warranty.

Contact an authorized dealer for details
and a copy of the warranty.

Ford Licensed Accessories are the
accessory manufacturer's designs. The
manufacturer develops and therefore
warrants Ford Licensed Accessories, and
does not design or test these accessories
to Ford Motor Company engineering
requirements.  Contact an authorized Ford
dealer for the manufacturer’s limited
warranty details, and request a copy of the
Ford Licensed Accessories product limited
warranty from the accessory manufacturer.

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•

When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label).  Ask an authorized
dealer for specific weight information.

•

The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.

•

An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.

•

If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability.  In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.

406

Accessories

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.

Ford Protect Extended Service
Plans (U.S. Only)

Ford Protect extended service plan means
peace of mind. It is the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!

Ford Protect Can Quickly Pay for Itself

One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.

Up to 1,000+ Covered Vehicle
Components

There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.

1.

PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete it is probably easier to
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That means you get:
•

Reliable, quality service at any Ford or
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•

Repairs performed by factory trained
technicians, using genuine parts.

Rental Car Reimbursement

1st day Rental Benefit

If you bring your car into your dealer for
service, we’ll give you a loaner to use for
the day.

Extended Rental Benefits

If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.

Roadside Assistance

Exclusive 24/7 roadside assistance,
including:

•

Towing, flat-tire change and battery
jump starts.

•

Out of fuel and lock-out assistance.

•

Travel expense reimbursement for
lodging, meals and rental car.

•

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coverage or other transportation.

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If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
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give you and your potential buyer a little
more peace of mind.

407

Ford Protect

Less Cost to Properly Maintain Your
Vehicle

Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle’s maintenance.

Covered maintenance includes:
•

Windshield wiper blades.

•

Spark plugs.

•

The clutch disc (if equipped).

•

Brake pads and linings.

•

Shock absorbers.

•

Struts.

•

Engine belts.

•

Engine coolant hoses, clamps and
O-rings.

•

Diesel exhaust fluid replenishment (if
equipped).

•

Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).

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Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232

Ford Protect Extended Service
Plan (CANADA ONLY)

You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:

•

Rental reimbursement.

•

Coverage for certain maintenance and
wear items.

•

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your New Vehicle Limited Warranty
Coverage expires.

•

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Note:

Repairs performed outside of Canada

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This information is subject to change. For
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408

Ford Protect