Ford Police Interceptor Utility (2022 year). Manual in english

Navigation

(If Equipped)

Possible Cause and Resolution

Symptom

I cannot enter a street name
when I am abroad.

–

Incorrect entry method.
•

Enter the street name with the country.

The system does not recog-
nize coordinates.

–

Using the wrong coordinates format.
•

Use the format ##. #####, ##. ##### (for N/S ,
E/W). Add a minus before coordinates if the
direction is West and keep a positive value if the
direction is East, for example 12.5412 means East
and -12.5412 means West.

343

SYNC™ 3

(If Equipped)

Apps

Possible Cause and Resolution

Symptom

The system cannot find any
apps.

–

Incompatible device.
•

You need an Android device with OS 4.3 or higher
or an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find compatible
apps. Connect your iOS device to a USB port or
pair and connect using

Bluetooth®

I have a compatible device
and it is correctly connected
but the system still cannot
find any apps.

–

Compatible apps are not installed on your device.
•

Download and install the latest version of the app.

–

Compatible apps are not running on your device.
•

Start the apps to allow the system to find them
and make sure you sign in to any apps if required.

–

Incorrect app settings.
•

Check and adjust the app settings on your device
and allow SYNC to access the app if required.

I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps.

–

Apps failed to fully close.
•

Restart the apps and try again.

•

If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.

•

If you have an iOS device with iOS 8.0 or higher,
tap the home button on your device twice and then
swipe the app upward to close it.

I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them.

–

An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•

Switch

Bluetooth®

off and on again to force the

system to reconnect to your device.

344

SYNC™ 3

(If Equipped)

Possible Cause and Resolution

Symptom

I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them.

–

Cable connection issue.
•

Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.

I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet.

–

Device volume is low.
•

Turn the volume up on your device.

I have an Android device
running a number of
compatible apps but the
system cannot find all of
them.

–

Device limitation. If you have more apps running on
your device than the number of available

Bluetooth®

links, the system cannot find all of them.
•

Close some of the apps to allow the system to find
those that you want to use.

345

SYNC™ 3

(If Equipped)

Wi-Fi Connectivity

Possible Cause and Resolution

Symptom

I cannot connect to a Wi-Fi
network.

–

Password error.
•

Enter the correct network password.

–

Weak network signal.
•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

–

Multiple access points in range with the same SSID.
•

Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.

The Wi-Fi connection
disconnects after successful
connection.

–

Weak network signal.
•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

I am close to a Wi-Fi hotspot
but the network signal
strength is weak.

–

Obstructed network signal.
•

If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.

•

If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.

•

If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.

•

If your vehicle is in a garage and you have the
garage door closed, open the garage door.

I cannot see a network in the
list of available networks
that I expect to see.

–

Hidden network.
•

Make the network visible and try again.

346

SYNC™ 3

(If Equipped)

Possible Cause and Resolution

Symptom

I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device.

–

System limitation.
•

SYNC does not provide a Wi-Fi hotspot at this time.

–

Weak network signal
•

Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.

–

Wi-Fi hotspot in high demand or has a slow Internet
connection.
•

Use a more reliable Wi-Fi hotspot.

Software downloads take
too long.

–

No software update available.

–

Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•

Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.

The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.

Personal Profiles

(If Equipped)

Possible Cause and Resolution

Symptom

You might not have set up Personal Profiles.

I cannot create a profile.

You might have entered an invalid profile.

You might not have selected a memory button when
prompted.

You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.

Personal Profiles has been switched off.

You might not have selected the lock button on the remote
control.

I cannot link a remote
control.

The remote control selected was already associated with
another profile and the system declined to overwrite.

The system performed a profile recall when linking a
remote control.

347

SYNC™ 3

(If Equipped)

Possible Cause and Resolution

Symptom

You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.

You might be using the old linking method.

Personal Profiles does not support your unsaved settings.

My personalized settings do
not save.

A different personal profile is active.

Another user changed the settings for the wrong personal
profile.

You might not have created a personal profile.

My profile will not recall.

Personal Profiles is turned off.

The profile you requested is already active.

You might not have linked the memory button you are
using to a profile.

You might not have linked the remote control you are using
to a profile.

You might be using the wrong remote control.

You might be pressing a button other than the unlock or
remote start on a linked remote control.

You might have deleted the personal profile.

Personal Profiles is turned off.

My preset positions recall,
but my profile does not.

The vehicle is in motion.

My profile recalls but my
preset positions do not.

The preset positions are the same as the guest or previ-
ously active profile.

Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.

I lost a remote control.

You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.

I lost all profiles.

Someone performed a master reset.

348

SYNC™ 3

(If Equipped)

Resetting the System

Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.

2. Wait three minutes to allow the system

to complete the reset.

3. Press the audio unit power button to

switch the system on.

Note:

You can reset the system to restore

functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.

Additional Information and
Assistance

For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.

349

SYNC™ 3

(If Equipped)

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.

Ford Protect Extended Service
Plans (U.S. Only)

Ford Protect extended service plan means
peace of mind. It is the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!

Ford Protect Can Quickly Pay for Itself

One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.

Up to 1,000+ Covered Vehicle
Components

There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.

PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete it is probably easier to
list what is not covered.

2. ExtraCARE - Covers 113 components,

and includes many high-tech items.

3. BaseCARE - Covers 84 components.

4. PowertrainCARE - Covers 29 critical

components.

Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico.

That means you get:
•

Reliable, quality service at any Ford or
Lincoln dealership.

•

Repairs performed by factory trained
technicians, using genuine parts.

Rental Car Reimbursement

1st day Rental Benefit

If you bring your car into your dealer for
service, we’ll give you a loaner to use for
the day.

Extended Rental Benefits

If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.

Roadside Assistance

Exclusive 24/7 roadside assistance,
including:

•

Towing, flat-tire change and battery
jump starts.

•

Out of fuel and lock-out assistance.

•

Travel expense reimbursement for
lodging, meals and rental car.

•

Assistance for taxi, shuttle, rental car
coverage or other transportation.

Transferable Coverage

If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.

350

Ford Protect

Less Cost to Properly Maintain Your
Vehicle

Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle’s maintenance.

Covered maintenance includes:
•

Windshield wiper blades.

•

Spark plugs.

•

The clutch disc (if equipped).

•

Brake pads and linings.

•

Shock absorbers.

•

Struts.

•

Engine belts.

•

Engine coolant hoses, clamps and
O-rings.

•

Diesel exhaust fluid replenishment (if
equipped).

•

Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).

Interest Free Finance Options

Just a 5% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.

Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232

Ford Protect Extended Service
Plan (CANADA ONLY)

You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:

•

Rental reimbursement.

•

Coverage for certain maintenance and
wear items.

•

Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.

•

Roadside Assistance benefits.

There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.

Note:

Repairs performed outside of Canada

and the United States are not eligible for
Ford Protect extended service plan
coverage.

This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.

351

Ford Protect

GENERAL MAINTENANCE
INFORMATION

Why Maintain Your Vehicle?

Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.

We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you
have your vehicle serviced at the proper
times. These intervals serve two purposes:
one is to maintain the reliability of your
vehicle and the second is to keep your cost
of owning your vehicle down.

It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual. See

Capacities and

Specifications

(page 272).

Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.

Why Maintain Your Vehicle at Your
Dealership?

Factory-Trained Technicians

Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the
operation of your vehicle. Ask your
dealership about the training and
certification their technicians have
received.

Our Genuine Replacement Parts

Dealerships stock our genuine
manufactured or our authorized
re-manufactured replacement parts.
These parts meet or exceed our
specifications. Parts installed at your
dealership carry a nationwide 24-month
or unlimited mile (kilometer) parts and
labor limited warranty.

If you do not use our authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance.

Convenience

Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one
stop shopping. They can perform any
services that are required on your vehicle,
from general maintenance to collision
repairs.

Note:

Not all dealers have extended hours

or body shops. Please contact your dealer
for details.

Protecting Your Investment

Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.

Your vehicle has an Intelligent Oil-Life
Monitor system; a message appears in the
information display at the proper oil
change interval. This interval may be up to
one year or 10,000 mi (16,000 km), hybrid
vehicles may exceed 10,000 mi
(16,000 km).

352

Scheduled Maintenance

When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See

Oil

Change Indicator Reset

(page 221).

If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or 5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or 10,000 mi (16,000 km) between oil
change intervals,

Your vehicle is very sophisticated and built
with multiple, complex performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.

We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.

We strongly recommend the use of only
our genuine manufactured or our
authorized re-manufactured replacement
parts engineered for your vehicle.

Additives and Chemicals

This owner's manual and our Workshop
Manual list the recommended additives
and chemicals for your vehicle. We do not
recommend using chemicals or additives
not approved by us as part of your vehicle’s
normal maintenance. Please consult your
warranty information.

Oils, Fluids and Flushing

In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.

Make sure to change your vehicle’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using our approved flushing
chemical.

Owner Checks and Services

Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.

353

Scheduled Maintenance

Check Every Month

Engine oil level.

Function of all interior and exterior lights.

Tires (including spare) for wear and proper pressure.

Windshield washer fluid level.

Holes and slots in the tail pipe to make sure they are functional and clear of debris.

Check Every Six Months

Battery connections. Clean if necessary.

Body and door drain holes for obstructions. Clean if necessary.

Cooling system fluid level and coolant strength.

Door weatherstrips for wear. Lubricate if necessary.

Hinges, latches and outside locks for proper operation. Lubricate if necessary.

Parking brake for proper operation.

Seatbelts and seat latches for wear and function.

Safety warning lamps (brake, ABS, airbag and seatbelt) for operation.

Washer spray and wiper operation. Clean or replace blades as necessary.

Multi-Point Inspection

In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.

354

Scheduled Maintenance

Multi-Point Inspection

Hazard warning system operation

Accessory drive belt(s)

Horn operation

Battery performance

Radiator, cooler, heater and air conditioning

hoses

Engine air filter

Suspension components for leaks or

damage

Exhaust system

Steering and linkage

Exterior lamps operation

Tires (including spare) for wear and proper

pressure

Fluid levels

; fill if necessary

Windshield for cracks, chips or pits

For oil and fluid leaks

Washer spray and wiper operation

Half-shaft dust boots

Brake, coolant recovery reservoir, automatic transmission and window washer

If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration

Use By date on the canister. Replace as needed.

Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.

NORMAL SCHEDULED
MAINTENANCE

Intelligent Oil-Life Monitor™

Your vehicle has an Intelligent Oil-Life
Monitor that determines when you should
change the engine oil based on how you
use your vehicle. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time.

This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.

The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.

355

Scheduled Maintenance

When to Expect the OIL CHANGE REQUIRED Message

Vehicle Use and Example

Interval

Normal

7,500–10,000 mi

(12,000–16,000 km)

Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling

Severe

5,000–7,500 mi

(8,000–12,000 km)

Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation

Extreme

3,000–5,000 mi

(4,800–8,000 km)

Maximum load or towing
Extreme hot or cold operation
Extended engine idling

Hybrid vehicles may achieve longer distances between oil changes, but do not exceed

the 1 year maximum oil change interval. Remaining oil life can be accessed through the
information display. See

Information Displays

(page 84).

Normal Maintenance Intervals

At Every Oil Change Interval as Indicated by the Information Display

Change the engine oil and filter.

Rotate the tires.

Perform a multi-point inspection, recommended.

Inspect the brake pads, rotors, hoses and parking brake.

Inspect the engine cooling system strength and hoses.

Inspect the exhaust system and heat shields.

Inspect the front axle.

Inspect the rear axle and U-joints.

Inspect the half-shaft boots.

356

Scheduled Maintenance

At Every Oil Change Interval as Indicated by the Information Display

Inspect the steering linkage, ball joints, suspension and the tire-rod ends.

Inspect the tires, tire wear and measure the tread depth.

Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.

Do not exceed one year or 12,500 mi (20,000 km) between service intervals.

Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See

Engine Oil

Check

(page 220).

Brake Fluid Maintenance

Change the brake fluid.

Every Three Years

Perform this maintenance item every three years. Do not exceed the designated time

for the interval.

Brake fluid servicing requires special equipment available at your authorized dealer.

Other Maintenance Items

Replace the cabin air filter.

Every 20,000 mi
(32,000 km)

Replace the engine air filter.

Every 30,000 mi
(48,000 km)

Change the engine coolant and motor electronics coolant.

At 200,000 mi
(322,000 km)

Replace the spark plugs.

Every 100,000 mi
(160,000 km)

Inspect the accessory drive belt or belts.

Every 100,000 mi
(160,000 km)

357

Scheduled Maintenance

Other Maintenance Items

Change the automatic transmission fluid.

Every 150,000 mi
(240,000 km)

Replace the accessory drive belt or belts.

Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil

and filter change. Do not exceed the designated distance for the interval.

Initial replacement at 10 years or 200,000 mi (322,000 km), then every 5 years or

100,000 mi (160,000 km).

After initial inspection, inspect every other oil change until replaced.

If not replaced within the last 100,000 mi (160,000 km).

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE

If you operate your vehicle

primarily

in any

of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle

occasionally

under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician.

Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km) of the message
appearing in the information display
prompting you to change your oil.

•

Example 1

: The message comes on at

28,751 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.

•

Example 2

: The message has

not

come on, but the odometer reads
30,000 mi (48,000 km) (for example,
the Intelligent Oil-Life Monitor was
reset at 25,000 mi (40,000 km)).
Perform the engine air filter
replacement.

Towing a Trailer or Using a Car-top Carrier

Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.

As required

Inspect front axle.

Inspect frequently, service
as required

Inspect rear axle and U-joints.

Inspect half-shaft boots.

See axle maintenance items under

Exceptions

Replace spark plugs.

Every 60,000 mi
(96,000 km)

358

Scheduled Maintenance

Ford Police Interceptor Utility (2022 year). Manual in english - page 22