Mercury Grand Marquis (2011 year). Manual

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Table of Contents

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

CONGRATULATIONS

Congratulations on acquiring your new Ford Motor Company product.
Please take the time to get well acquainted with your vehicle by reading
this handbook. The more you know and understand about your vehicle,
the greater the safety and pleasure you will derive from driving it.

For more information on Ford Motor Company and its products visit the
following website:
• In the United States: www.ford.com
• In Canada: www.ford.ca
• In Mexico: www.ford.com.mx
• In Australia: www.ford.com.au
Additional owner information is given in separate publications.

This vehicle’s Owner’s Guide describes every option and model variant
available and therefore some of the items covered may not apply to your
particular vehicle. Furthermore, due to printing cycles it may describe
options before they are generally available.

Remember to pass on this vehicle’s Owner’s Guide when reselling the
vehicle. It is an integral part of the vehicle.

WARNING: Fuel pump shut-off switch: In the event of an
accident the safety switch will automatically cut off the fuel

supply to the engine. The switch can also be activated through sudden
vibration (e.g. collision when parking). To reset the switch, refer to the
Fuel pump shut-off switch in the Roadside Emergencies chapter.

SAFETY AND ENVIRONMENT PROTECTION

Warning symbols in this guide

How can you reduce the risk of personal injury to yourself or others? In
this guide, answers to such questions are contained in comments
highlighted by the warning triangle symbol. These comments should be
read and observed.

Introduction

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Warning symbols on your vehicle

When you see this symbol, it is
imperative that you consult the
relevant section of this guide before
touching or attempting adjustment
of any kind.

Protecting the environment

We must all play our part in
protecting the environment. Correct
vehicle usage and the authorized
disposal of waste, cleaning and
lubrication materials are significant
steps towards this aim. Information in this respect is highlighted in this
guide with the tree symbol.

CALIFORNIA Proposition 65 Warning

WARNING: Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to

the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.

PERCHLORATE MATERIAL

Certain components of this vehicle such as airbag modules, seat belt
pretensioners, and button cell batteries may contain Perchlorate Material
– Special handling may apply for service or vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.

BREAKING-IN YOUR VEHICLE

Your vehicle does not need an extensive break-in. Try not to drive
continuously at the same speed for the first 1,000 miles (1,600 km) of
new vehicle operation. Vary your speed frequently in order to give the
moving parts a chance to break in.

Drive your new vehicle at least 1,000 miles (1,600 km) before towing a
trailer. For more detailed information about towing a trailer, refer to
Trailer towing in the Tires, Wheels and Loading chapter.

Introduction

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Do not add friction modifier compounds or special break-in oils since
these additives may prevent piston ring seating. See Engine oil in the
Maintenance and Specifications chapter for more information on oil
usage.

SPECIAL NOTICES

New Vehicle Limited Warranty

For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, refer to the Warranty
Guide that is provided to you along with your Owner’s Guide.

Special instructions

For your added safety, your vehicle is fitted with sophisticated electronic
controls.

WARNING: Please read the section Airbag Supplemental
Restraint System (SRS) in the Seating and Safety Restraints

chapter. Failure to follow the specific warnings and instructions could
result in personal injury.

WARNING: Front seat mounted rear-facing child or infant seats
should NEVER be placed in front of an active passenger airbag.

Notice to owners of Severe Duty vehicles (Crown Victoria only)

Before you drive your vehicle, be sure to read the Crown Victoria
Severe Duty chapter. This chapter contains important operation and
maintenance information.

DATA RECORDING

Service Data Recording

Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing

Introduction

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

your vehicle. For U.S. only (if equipped), if you choose to use the SYNC

威

Vehicle Health Report, you consent that certain diagnostic information
may also be accessed electronically by Ford Motor Company and Ford
authorized service facilities, and that the diagnostic information may be
used for any purpose. See your SYNC

威 supplement for more information.

Event Data Recording

This vehicle is equipped with an event data recorder (EDR). The
main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an airbag deployment or hitting a
road obstacle; this data will assist in understanding how a
vehicle’s systems performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger seatbelts were

buckled/fastened;

• How far (if at all) the driver was depressing the accelerator

and/or the brake pedal; and

• How fast the vehicle was travelling; and
• Where the driver was positioning the steering wheel.
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.

Note: EDR data is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under
normal driving conditions and no personal data or information
(e.g., name, gender, age, and crash location) is recorded (see
limitations regarding 911 Assist and Traffic, directions and
Information privacy below). However, parties, such as law
enforcement, could combine the EDR data with the type of
personally identifying data routinely acquired during a crash
investigation.

Introduction

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

To read data recorded by an EDR, special equipment is required,
and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as law enforcement,
that have such special equipment, can read the information if
they have access to the vehicle or the EDR. Ford Motor Company
and Ford of Canada do not access event data recorder
information without obtaining consent, unless pursuant to court
order or where required by law enforcement, other government
authorities or other third parties acting with lawful authority.
Other parties may seek to access the information independently
of Ford Motor Company and Ford of Canada.

Note: Including to the extent that any law pertaining to Event
Data Recorders applies to SYNC

威 or its features, please note the

following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash
involving the deployment of an airbag or, in certain vehicles, the
activation of the fuel pump shut-off. Certain versions or updates
to 911 Assist may also be capable of being used to electronically
or verbally provide to 911 operators the vehicle location (such as
latitude and longitude), and/or other details about the vehicle or
crash or personal information about the occupants to assist 911
operators to provide the most appropriate emergency services. If
you do not want to disclose this information, do not activate the
911 Assist feature. See your SYNC

威 supplement for more

information.

Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only) the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”) only to help provide you with the directions, traffic
reports, or business searches your request. If you do not want
Ford or its vendors to receive this information, do not activate
the service. Ford Motor Company and the vendors it uses to
provide you with this information do not store your vehicle travel
information. For more information, see Traffic, Directions and
Information, Terms and Conditions. See your SYNC

威 supplement

for more information.

Introduction

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

CELL PHONE USE

The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’ safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.

Mobile Communication Equipment includes, but is not limited to, cellular
phones, pagers, portable email devices, text messaging devices and
portable two-way radios.

WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that you

use extreme caution when using any device or feature that may take
your focus off the road. Your primary responsibility is the safe
operation of your vehicle.
We recommend against the use of any handheld device while driving
and that you comply with all applicable laws.

EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE
SPECIFIC INFORMATION

For your particular global region, your vehicle may be equipped with
features and options that are different from the features and options that
are described in this Owner’s Guide. A market unique supplement may
be supplied that complements this book. By referring to the market
unique supplement, if provided, you can properly identify those features,
recommendations and specifications that are unique to your vehicle. This
Owner’s Guide is written primarily for the U.S. and Canadian Markets.
Features or equipment listed as standard may be different on units built
for Export. Refer to this Owner’s Guide for all other required
information and warnings.

Introduction

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

These are some of the symbols you may see on your vehicle.

Vehicle Symbol Glossary

Safety Alert

See Owner’s Guide

Fasten Safety Belt

Airbag - Front

Airbag - Side

Child Seat Lower
Anchor

Child Seat Tether
Anchor

Brake System

Anti-Lock Brake System

Parking Brake System

Brake Fluid -
Non-Petroleum Based

Parking Aid System

Stability Control System

Speed Control

Master Lighting Switch

Hazard Warning Flasher

Fog Lamps-Front

Fuse Compartment

Fuel Pump Reset

Windshield Wash/Wipe

Windshield
Defrost/Demist

Rear Window
Defrost/Demist

Introduction

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Vehicle Symbol Glossary

Power Windows
Front/Rear

Power Window Lockout

Child Safety Door
Lock/Unlock

Interior Luggage
Compartment Release

Panic Alarm

Engine Oil

Engine Coolant

Engine Coolant
Temperature

Do Not Open When Hot

Battery

Avoid Smoking, Flames,
or Sparks

Battery Acid

Explosive Gas

Fan Warning

Power Steering Fluid

Maintain Correct Fluid
Level

MAX

MIN

Service Engine Soon

Engine Air Filter

Passenger Compartment
Air Filter

Jack

Check Fuel Cap

Low Tire Pressure
Warning

Introduction

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

WARNING LIGHTS AND CHIMES

Standard instrument cluster

Optional instrument cluster

Warning lights and gauges can alert you to a vehicle condition that may
become serious enough to cause expensive repairs. A warning light may
illuminate when a problem exists with one of your vehicle’s functions.
Many lights will illuminate when you start your vehicle to make sure the
bulb works. If any light remains on after starting the vehicle, refer to the
respective system warning light for additional information.

Instrument Cluster

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Service engine soon: The service
engine soon indicator light
illuminates when the ignition is first
turned on to check the bulb and to
indicate whether the vehicle is ready for Inspection/Maintenance (I/M)
testing. Normally, the service engine soon light will stay on until the
engine is cranked, then turn itself off if no malfunctions are present.
However, if after 15 seconds the service engine soon light blinks eight
times, it means that the vehicle is not ready for I/M testing. See the
Readiness for Inspection/Maintenance (I/M) testing in the
Maintenance and Specifications chapter.

Solid illumination after the engine is started indicates the on-board
diagnostics system (OBD-II) has detected a malfunction. Refer to
On-board diagnostics (OBD-II) in the Maintenance and Specifications
chapter. If the light is blinking, engine misfire is occurring which could
damage your catalytic converter. Drive in a moderate fashion (avoid
heavy acceleration and deceleration) and contact your authorized dealer
as soon as possible.

WARNING: Under engine misfire conditions, excessive exhaust
temperatures could damage the catalytic converter, the fuel

system, interior floor coverings or other vehicle components, possibly
causing a fire.

Powertrain malfunction
indicator (if equipped):
Illuminates when a powertrain fault
has been detected. Contact your
authorized dealer as soon as possible.

Check fuel cap (if equipped):
Illuminates when the fuel cap may
not be properly installed. Continued
driving with this light on may cause
the Service engine soon warning
light to come on. Refer to Fuel
filler cap in the Maintenance and Specifications chapter.

Instrument Cluster

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Brake system warning light: To
confirm the brake system warning
light is functional, it will
momentarily illuminate when the
ignition is turned to the on position
when the engine is not running, or in a position between on and start, or
by applying the parking brake when the ignition is turned to the on
position. If the brake system warning light does not illuminate at this
time, seek service immediately from your authorized dealer. Illumination
after releasing the parking brake indicates low brake fluid level and the
brake system should be inspected immediately by your authorized dealer.

WARNING: Driving a vehicle with the brake system warning
light on is dangerous. A significant decrease in braking

performance may occur. It will take you longer to stop the vehicle.
Have the vehicle checked by your authorized dealer. Driving extended
distances with the parking brake engaged can cause brake failure and
the risk of personal injury.

Anti-lock brake system: If the
ABS light stays illuminated or
continues to flash, a malfunction has
been detected, have the system
serviced immediately by your
authorized dealer. Normal braking is still functional unless the brake
warning light also is illuminated.

Airbag readiness: If this light fails
to illuminate when the ignition is
turned to on, continues to flash or
remains on, have the system
serviced immediately by your authorized dealer. A chime will sound
when there is a malfunction in the indicator light.

Safety belt: Reminds you to fasten
your safety belt. A Belt-Minder

威

chime will also sound to remind you
to fasten your safety belt. Refer to
the Seating and Safety Restraints
chapter to activate/deactivate the Belt-Minder

威 chime feature.

BRAKE

ABS

Instrument Cluster

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Charging system: Illuminates when
the battery is not charging properly.
If it stays on while the engine is
running, there may be a malfunction
with the charging system. Contact your authorized dealer as soon as
possible. This indicates a problem with the electrical system or a related
component.

Engine oil pressure: Illuminates
when the oil pressure falls below the
normal range. Check the oil level
and add oil if needed. Refer to
Engine oil in the Maintenance and Specifications chapter.

Engine coolant temperature:
Illuminates when the engine coolant
temperature is high. Stop the
vehicle as soon as possible, switch off the engine and let cool. Refer to
Engine coolant in the Maintenance and Specifications chapter.

WARNING: Never remove the coolant reservoir cap while the
engine is running or hot.

Traction Control™ : Flashes when
the Traction Control™ system is
active. It will be illuminated solidly
if there is a fault with the system;
traction control will be disabled.
Have the system serviced
immediately. Refer to the Driving chapter for more information.

Severity indicator (if equipped):
Displays the indicated severity color
when any of the following warning
conditions has occurred:
• Red: Low Oil Pressure, Charge

System, Engine Coolant Over Temperature, Door Ajar

• Amber: Low Fuel
Refer to Message center in this chapter.

Instrument Cluster

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Low tire pressure warning:
Illuminates when your tire pressure
is low. If the light remains on at
start up or while driving, the tire
pressure should be checked. Refer
to Inflating your tires in the Tires, Wheels and Loading chapter. When
the ignition is first turned to on, the light will illuminate for three
seconds to ensure the bulb is working. If the light does not turn on, have
the system inspected by your authorized dealer. For more information on
this system, refer to Tire pressure monitoring system (TPMS) in the
Tires, Wheels and Loading chapter.

Air suspension (if equipped):
Illuminates when the air suspension
is turned off, the load limit is
exceeded or the air suspension
system requires servicing.

Low fuel (if equipped):
Illuminates when the fuel level in
the fuel tank is at or near empty
(refer to Fuel gauge in this chapter
for more information).

O/D off: Illuminates when the
overdrive function of the
transmission has been turned off;
refer to the Driving chapter. If the
light does not illuminate, have the transmission serviced soon, or damage
may occur.

Speed control (if equipped):
Illuminates when the speed control
is activated. Turns off when the
speed control system is deactivated.

Door ajar (if equipped):
Illuminates when one of the doors is
not completely shut and the ignition
is turned to on. With the ignition in
on position, a tone will sound for
one second (if a door is open).

O/D

OFF

Instrument Cluster

2011 Crown Victoria (cro)
Owners Guide, 3rd Printing
USA (fus)

Mercury Grand Marquis (2011 year). Manual - part 1