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LESSON 5: DIAGNOSIS 5-5 Preliminary Diagnostic Procedures As with all vehicles, when a Ranger EV is brought in with a concern certain preliminary diagnostic procedures should always be performed. These steps should include the following actions. Verify the Concern – This step is critical in the diagnostic process. It is important that you understand exactly what the concern is in order for you to initiate the correct diagnostic steps. • It is especially important that you determine if the customer concern is actually a vehicle malfunction, or if the concern may arise from the driver’s lack of familiarity with the vehicle. • Since electric vehicles are new to the driving public, it is possible that what the driver feels is a concern is just a normal operating characteristic of the vehicle. • If this is the case, take the time to explain how the vehicle operates. Perform a Visual Inspection – The reason for this is self- explanatory. Nothing is more frustrating than performing hours of diagnostics only to find a disconnected wire that was easily visible if a thorough visual inspection had been performed. • Refer to Inspection and Verification in Section 100-07 of the workshop manual supplement for additional information on areas to focus on and what to look for during the visual inspection. • During visual inspection check only the low voltage fuses. Check for Non-Factory Add-On Equipment – Many calls that come into the Ford Technical Hotline are the result of incorrectly installed add-on equipment. • Because the Ranger EV will be used in many fleets, add-ons such as radios and light bars may be suspected causes of malfunctions. Retrieve Diagnostic Trouble Codes (DTCs) – Retrieving DTCs from the control modules of the Ranger EV is unique. • DTCs must be retrieved from the modules in a specific order (IAA, then TIM, then BCM). • There are also other important considerations when retrieving DTCs that are unique to the Ranger EV. • Refer to Retrieving Diagnostic Trouble Codes (DTCs) and the Diagnostic Process (DP Pinpoint Tests) in Section 100-07 of the workshop manual supplement. |