Ford Super Duty (2018 year). Manual - part 140

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.

Possible device malfunc-
tion.

I am having
trouble
connecting my
device.

Make sure you are using the manufacturer's
cable.

Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.

Make sure that the device does not have
an auto-install program or active security
settings.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.

This is a device limitation.

SYNC 3 does
not recognize
my device when
I start my
vehicle.

Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.

This is a device-
dependent feature.

Bluetooth audio
does not
stream.

The device is not
connected.

Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.

The device is in a bad
state.

Make sure that all song details are popu-
lated.

Your music files may not
contain the correct artist,
song title, album or genre
information.

SYNC 3 does
not recognize
music that is on
my device.

Try replacing the corrupt file with a new
version.

The file may be
corrupted.

Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.

The song may have
copyright protection that
does not allow it to play.

 (If Equipped)

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Convert the file to a supported format.  See
Entertainment (page 517).

The file format is not
supported by SYNC 3.

Update media index.  See Settings (page
546).

The device needs to be
re-indexed.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.

This is a device limitation.

When I connect
my device, I
sometimes do
not hear any
sound.

To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.

To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.

Connect a compatible device or media
player.

The device or media
player is incompatible.

SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.

Wi-Fi Issues

Possible solution

Possible cause

Issue

Verify password.

Password error.

Failed connec-
tion.

Check for a poor Wi-Fi signal.

Weak signal.

Use a unique name for your SSID, don’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.

Multiple Access points
within range with the
same SSID.

 (If Equipped)

Wi-Fi Issues

Possible solution

Possible cause

Issue

Position the vehicle close to the hotspot
with the front of the vehicle facing the
hotspot direction and remove obstacles if
possible. Other Wi-Fi, Bluetooth, microwave
and cordless phones may cause interfer-
ence.

Weak signal probably
due to distance from the
hotspot, obstruction or
high interference.

Disconnecting
after successful
connection.

If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the
hotspot. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the hotspot. If all windows
are tinted, you can open the windows in the
direction of the hotspot if that is feasible.

There may be an
obstruction between
SYNC 3 and the hotspot.

Poor signal seen
by SYNC 3
despite being
near a hotspot.

Try to remove other obstructions that may
impact signal quality such as opening the
garage door.

Please set the network to visible and try
again.

The hotspot was defined
as a hidden network.

A hotspot is not
listed in the list
of available
networks.

 (If Equipped)

Wi-Fi Issues

Possible solution

Possible cause

Issue

SYNC 3 currently does not provide a
hotspot.

SYNC 3 does not
currently provide a
hotspot.

SYNC 3 is not
seen when
searching for
Wi-Fi networks
from your phone
or other devices.

Check the signal quality (under network
details), if SYNC 3 indicates good or excel-
lent, test with another high-speed equipped
hotspot where the environment is more
predictable.

Poor signal strength, too
far from the hotspot,
hotspot is supporting
multiple connections,
slow Internet connection
or other problems.

Software down-
load takes too
long.

Test the connection with another device, if
the hotspot requires a subscription, you
may contact the service provider.

It is possible that there is
no new software. The
connected hotspot may
be a managed one and it
requires either a
subscription or agreeing
to the terms and condi-
tions.

SYNC 3 seems
to connect with
a hotspot and
the signal
strength is
excellent but
the software is
not being
updated.

 (If Equipped)