Ford Mustang (2018 year). Manual - part 104

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.

This is a device-
dependent feature.

Bluetooth audio
does not
stream.

The device is not
connected.

Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.

The device is in a bad
state.

Make sure that all song details are popu-
lated.

Your music files may not
contain the correct artist,
song title, album or genre
information.

SYNC 3 does
not recognize
music that is on
my device.

Try replacing the corrupt file with a new
version.

The file may be
corrupted.

Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.

The song may have
copyright protection that
does not allow it to play.

Convert the file to a supported format.  See
Entertainment (page 372).

The file format is not
supported by SYNC 3.

Update media index.  See Settings (page
401).

The device needs to be
re-indexed.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.

This is a device limitation.

When I connect
my device, I
sometimes do
not hear any
sound.

 (If Equipped)

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.

To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.

Connect a compatible device or media
player.

The device or media
player is incompatible.

SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.

Wi-Fi Issues

Possible solution

Possible cause

Issue

Verify password.

Password error.

Failed connec-
tion.

Check for a poor Wi-Fi signal.

Weak signal.

Use a unique name for your SSID, don’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.

Multiple Access points
within range with the
same SSID.

Position the vehicle close to the hotspot
with the front of the vehicle facing the
hotspot direction and remove obstacles if
possible. Other Wi-Fi, Bluetooth, microwave
and cordless phones may cause interfer-
ence.

Weak signal probably
due to distance from the
hotspot, obstruction or
high interference.

Disconnecting
after successful
connection.

If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the
hotspot. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the hotspot. If all windows
are tinted, you can open the windows in the
direction of the hotspot if that is feasible.

There may be an
obstruction between
SYNC 3 and the hotspot.

Poor signal seen
by SYNC 3
despite being
near a hotspot.

Try to remove other obstructions that may
impact signal quality such as opening the
garage door.

 (If Equipped)

Wi-Fi Issues

Possible solution

Possible cause

Issue

Please set the network to visible and try
again.

The hotspot was defined
as a hidden network.

A hotspot is not
listed in the list
of available
networks.

SYNC 3 currently does not provide a
hotspot

SYNC 3 does not
currently provide a
hotspot.

SYNC 3 is not
seen when
searching for
Wi-Fi networks
from your phone
or other devices.

Check the signal quality (under network
details), if SYNC 3 indicates good or excel-
lent, test with another high-speed equipped
hotspot where the environment is more
predictable.

Poor signal strength, too
far from the hotspot,
hotspot is supporting
multiple connections,
slow Internet connection
or other problems.

Software down-
load takes too
long.

Test the connection with another device, if
the hotspot requires a subscription, you
may contact the service provider.

It is possible that there is
no new software. The
connected hotspot may
be a managed one and it
requires either a
subscription or agreeing
to the terms and condi-
tions.

SYNC 3 seems
to connect with
a hotspot and
the signal
strength is
excellent but
the software is
not being
updated.

 (If Equipped)

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.

You did not connect an
Applink Compatible
phone to SYNC 3.

AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.

Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.

AppLink-enabled apps
are not installed and
running on your mobile
device.

My phone is
connected, but I
still cannot find
any apps.

Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.

Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.

My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.

On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.

 (If Equipped)