Ford Mustang (2018 year). Manual - part 78

GENERAL INFORMATION

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SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled cellular phone and
portable media player. This allows you to:
•

Make and receive calls.

•

Access and play music from your
portable music player.

•

Use 911 Assist and applications, such
as Spotify and Glympse, via SYNC
AppLink.

*

•

Access phonebook contacts and music
using voice commands.

•

Stream music from your connected
phone.

•

Text message.

•

Use the advanced voice recognition
system.

•

Charge your USB device (if your device
supports this).

*

These features are not available in all

markets and may require activation.
Available AppLink enabled apps vary by
market.

Make sure that you review your device's
manual before using it with SYNC.

Support

The SYNC support team is available to
help you with any questions you cannot
answer on your own.

Monday-Saturday, 8:30am-9:00pm EST.

 (If Equipped)

Sunday, 10:30am-7:30pm EST.

In the United States, call 1-800-392-3673.

In Canada, call 1-800-565-3673.

Times are subject to change due to
holidays.

SYNC Owner Account

Why do I need a SYNC owner account?
•

Essential for keeping up with the latest
software downloads available for
SYNC.

•

Access to customer support for any
questions you may have.

Driving Restrictions

For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).

Safety Information

WARNING

Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that

you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.

When using SYNC:
•

Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.

•

Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.

•

Do not attempt to service or repair the
system.  See an authorized dealer.

Privacy Information

When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.

The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.

 (If Equipped)

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See SYNC™ Applications and Services
(page 331).

USING VOICE RECOGNITION

This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.

Initiating a Voice Session

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Press the voice button. A list of
available voice commands
appears in the display.

Global Voice Commands

These voice commands are always
available. You can say them at any time.

Global voice commands

This command ends the voice session. You
can also cancel a session by holding the
voice button for two or more seconds.

(cancel | exit)

This command provides you with hints,
examples and instructions.

help

This command restarts the voice session
from the initial starting point.

(main menu | start again)

You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (cancel | exit) appears you say; cancel or exit.

Helpful Hints

•

Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.

•

Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
command spoken before this does not
register with the system.

•

Speak naturally, without long pauses
between words.

•

You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button.

 (If Equipped)

System Interaction and Feedback

The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.

The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.

Adjusting the Interaction Level

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Press the voice button. When
prompted, say:

Action and Description

Voice Command

voice settings

Then either of the following:

Provides more detailed interaction and
guidance. (Recommended for first time
users.)

interaction mode novice

Provides less audible interaction and guid-
ance.

interaction mode advanced

Confirmation Prompts

Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there is more than one
possible response to your request.

To adjust this setting press the voice button, when prompted say:

Action and Description

Voice Command

voice settings

Then either of the following:

Make a best guess from the command; you
may still occasionally be asked to confirm
settings.

confirmation prompts off

Clarify your voice command with a short
question.

confirmation prompts on

Phone Confirmation

Using phone confirmations the system
asks you to verify before placing any calls.

 (If Equipped)