Ford Focus Electric (2018 year). Manual - part 62

Troubleshooting tips

Action

Cause

Message

No action required. This
message should disappear
shortly.

Radio requires more than two
seconds to produce audio for
the selected channel.

Acquiring Signal

If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.

There is an internal module or
system failure present.

Satellite antenna fault

SIRIUS system failure

Tune to another channel or
choose another preset.

The channel is no longer avail-
able.

Invalid Channel

Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.

Your subscription does not
include this channel.

Unsubscribed Channel

The signal is blocked. When
you move into an open area,
the signal should return.

The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.

Satellite acquiring
signal…

No action required. The
process may take up to three
minutes.

Update of channel program-
ming in progress.

Updating…

Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.

Your satellite service is no
longer available.

Questions? Call 1-
888-539-7474

Use the channel guide to turn
off the Lock or Skip function on
that station.

All the channels in the selected
category are either skipped or
locked.

None found. Check
channel guide.

No action required.

SiriusXM has updated the
channels available for your
vehicle.

SIRIUS Subscription
updated

HD Radio™ Information (If
Available)

Note:  This feature may not be available in
all markets.

To activate HD radio, please see the Radio
Settings in the Settings Chapter.  See
Settings (page 290).

Note: HD Radio broadcasts are not
available in all markets.

HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts (where
available) in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit:

Website

www.hdradio.com

When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:

E142616

The HD logo is grey when acquiring a digital
station, and then changes to orange when
digital audio is playing. When this logo is
available, you may also see Title and Artist
fields on-screen.

The multicast indicator appears in FM
mode (only) if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations (HD2 through HD7) are
only available digitally.

Note:  There is also an additional feature
for stations that have more than 1 HD
multicast (For example, HD1 or HD2). The
HD logo and Radio text appears as a button.
Pressing this button allows you to cycle
through all of the HD stations on that
specific frequency. For example, if you are
on 101.1 and it has HD1, HD2, HD3, pressing
the button repeatedly causes the radio to
cycle through the HD stations in a cyclic
increasing order.

When HD Radio broadcasts are active, you can access the following functions:

Action and description

Message

Allows you to save an active channel as a memory preset.
Touch and hold a memory preset slot until the sound returns.
There is a brief mute while the radio saves the station. Sound
returns when the channel saves. When switching to an HD2
or HD3 memory preset, the sound mutes before the digital
audio plays, because the system has to reacquire the digital
signal.

Presets

Note: As with any station you save, you cannot access the saved station if your vehicle is
outside the station’s reception area.

HD Radio Reception and Station Troubleshooting

Potential reception issues

If you are listening to a multicast station and you are on the
fringe of the reception area, the station may mute due to
weak signal strength.

Reception area

If you are listening to HD1, the system changes back to the
analog broadcast until the digital broadcast is available again.
However, if you are listening to any of the possible HD2-HD7
multicast channels, the station mutes and stays muted unless
it is able to connect to the digital signal again.

When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the analog
version. Once the receiver verifies the station is an HD Radio
station, it shifts to the digital version. Depending on the station
quality, you may hear a slight sound change when the station
changes from analog to digital. Blending is the shift from
analog to digital sound or digital back to analog sound.

Station blending

In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.

Potential station issues

Action

Cause

Issues

No action required. This is a
broadcast issue.

This is poor time alignment by
the radio broadcaster.

Echo, stutter, skip or
repeat in audio.
Increase or decrease in
audio volume.

No action required. The recep-
tion issue may clear up as you
continue to drive.

The radio is shifting between
analog and digital audio.

Sound fading or
blending in and out.

No action required. This is
normal behavior. Wait until the
audio is available.

The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is available.

There is an audio mute
delay when selecting
HD2 or HD3, multicast
preset or Direct Tune.

Potential station issues

Action

Cause

Issues

No action required. The station
is not available in your current
location.

The previously stored multicast
preset or direct tune is not
available in your current recep-
tion area.

Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.

Fill out the station issue form.
*

Data service issue by the radio
broadcaster.

Text information does
not match currently
playing audio.

Fill out the station issue form.
*

Data service issue by the radio
broadcaster.

There is no text
information shown for
currently selected
frequency.

HD Radio Technology manufactured under
license from DTS Inc. U.S. and foreign
patents. HD Radio and the HD and HD
Radio logos are proprietary trademarks of
DTS Inc. Ford Motor Company and DTS
Inc. are not responsible for the content sent
using HD Radio technology. Content may
be changed, added or deleted at any time
at the station owner's discretion.

* You can find the form here:

Website

http://hdradio.com/stations/feedback

CD

Once you select this option, the system
returns you to the main audio screen.

The current audio information appears on
the screen.

The following buttons are also available:

Function

Button

You can use the browse button to select a track.

Browse

Select this button and a small number one displays to indicate
the track is set to repeat.

Repeat

For MP3 CDs, this button allows you to toggle through repeat
off, repeat one track (a small number one displays), and repeat
current folder (a small folder displays).

Select the shuffle symbol to have the audio on the disk play
in random order.

Shuffle

You can use the forward, reverse, pause or
play buttons to control the audio playback.