Ford Explorer (2018 year). Manual - part 104

Restricted features

Editing Wi-Fi settings.

Wi-Fi

Editing the list of wireless networks.

Connecting to a new Wi-Fi network.

Viewing received text messages.

Text Messages

Using the keyboard to enter a destination.

Navigation

Adding or editing Navigation Favorites entries or Avoid
Areas.

Creating a SYNC Owner Account

Why do I need a SYNC owner account?

•

Essential for keeping up with the latest
software and connected features.

•

Access to customer support for any
questions you may have.

•

Maintain account permissions.

Visit the website to sign up and register.

Website

www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca

SYNC Connect with Ford Pass

With a SYNC Connect-equipped vehicle,
you can use Ford Pass to track your
vehicle’s location and remotely access
vehicle features such as start, lock and
unlock and vehicle status including fuel
level and approximate mileage. You can
also schedule specific times to remotely
start your vehicle so it’s ready to hit the
road as soon as you are. Ford Pass is
available through a free download via the
Apple App Store® or Google Play™.
Message and data rates may apply.
Services may be limited by mobile phone
network coverage area.

Updating Your System

You can choose to download the update
onto a USB drive or use Wi-Fi to deliver
automatic updates.

USB Updates

To use the USB update you need to log
into your owner account and visit the SYNC
software update page.

Website

www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca

The website notifies you if an update is
available. You can then select to download
the update.

You will need an empty USB drive. Please
check the website for minimum
requirements. Once you have inserted the
USB drive into your computer, choose to
start the download. Follow the instructions
provided to download the files to the USB
drive.

The installation of most files occurs in the
background, and does not interrupt your
use of the system. Navigation updates
cannot be installed in the background,
because the files are too large.

To install the update in your vehicle,
remove anything that is plugged in the USB
ports on the media hub and plug in the
USB drive containing the update. When
the USB drive is plugged in, the installation
should begin immediately. After a
successful installation, the update is
available the next time the vehicle is
started.

Please refer to the website for any further
actions.

Updating Over Wi-Fi

To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi
access point. Data rates may apply.

To connect your system to Wi-Fi,
select:

Menu Item

Settings

Wi-Fi

You can then select your
Wi-Fi network. You may
have to enter the security
code if the network is
secured. The system
confirms when it has
connected to the network.

Available
Wi-Fi
Networks

You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature.
If you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 459).  You can also perform
a master reset.  See SYNC™ 3
Troubleshooting (page 473).

If you would like to switch this feature
on later, select:

Menu Item

Settings

General

From this menu, you can
enable automatic updates.
If you have not done so
already, the system
prompts you to set up a
Wi-Fi connection when you
enable this feature.

Automatic
System
Updates

When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time.
Software downloads can take place for up
to 30 minutes after you have switched your
vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
a download does not complete for any
reason, the download continues where it
left off at the next Wi-Fi connected
opportunity. Upon activation of an update,
a banner displays on the touchscreen
indicating the system update. Select the
icon to see more detail. This icon displays
for two ignition cycles.

To switch this feature off:

Menu Item

Settings

General

In this menu selection, you
can change the selection
for automatic updates to
OFF.

Automatic
System
Updates

Support

The SYNC support team is available to
help you with any questions you are not
able to answer on your own.

Monday-Saturday, 8:30am-8:00pm EST.

United States: 1-800-392-3673.

Canada: 1-800-565-3673.

Times are subject to change due to
holidays.

Privacy Information

When you connect a cellular phone to
SYNC 3, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported

media content. The system also records a
short diagnostic log of approximately 10
minutes of all recent system activity. The
log profile and other system data may be
used to improve the system and help
diagnose any problems that may occur.

The cellular profile, media device index,
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when the
cellular phone or media player is
connected.

If you no longer plan to use the system or
your vehicle, we recommend you perform
a Master Reset to erase all stored
information. You can find more information
about the Master Reset in General
Settings.  See Settings (page 459).  System
data cannot be accessed without special
equipment and access to your vehicle's
SYNC 3 module. Ford Motor Company and
Ford of Canada do not access the system
data for any purpose other than as
described absent consent, a court order,
or where required by law enforcement,
other government authorities, or other third
parties acting with lawful authority. Other
parties may seek to access the information
independently of Ford Motor Company and
Ford of Canada.

HOME SCREEN

Home screen display

Tile

Item

Shows the active media source.

Audio

A

If your vehicle does not have navigation, this space
contains the compass.

The name of the connected phone appears on the
screen. The status of the phone features also
appear. This includes signal strength, battery charge,
911 assist setting state (On or Off), text messaging
and roaming.

Phone

B

This map displays your current location or current
route in real time.

Navigation

1

C

When you have navigation active, you also see the
next turn and the length of time and distance to
your destination.