Ford Explorer (2018 year). Manual - part 101

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Unplug the USB cable from

the phone, wait a moment,

and plug the USB cable

back in to the phone. After a
few seconds, the app should

appear in SYNC's Mobile

Apps Menu. If not, "Force

Close" the application and

restart it.

The USB connection to

SYNC may need to be reset.

My iPhone phone is

connected, my app is

running, I restarted the app

but I still cannot find it on

SYNC.

Try increasing the Bluetooth

volume of the device by

using the device's volume
control buttons which are

most often found on the

side of the device.

The bluetooth volume on

the phone may be low.

I have an Android phone. I

found and started my media
app on SYNC, but there is no

sound or the sound is very

low.

Force close or uninstall the

apps you do not want SYNC
to find. If the app has a "Ford

SYNC" setting, disable that

setting in the app's settings

menu on the phone.

Some Android devices have

a limited number of

bluetooth ports apps can

use to connect. If you have

more AppLink apps on your

phone than the number of

available Bluetooth ports,
you will not see all of your

apps listed in SYNC's mobile

apps menu.

I can only see some of the

AppLink apps running on my

phone listed in SYNC's

Mobile Apps Menu.

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if

the function of a SYNC feature is lost. This reset is intended to restore functionality and

will not erase any information previously stored in the system (Such as paired devices,

phonebook, call history, text messages, or user settings). To perform a System Reset,

press and hold the Seek Up (>>) button while pressing and holding the Radio Power

button. Release both buttons after 2-3 seconds. Please allow a few minutes for the

reset to complete. After a few minutes has passed you can resume using the SYNC

system.

 (If Equipped)

GENERAL INFORMATION

WARNING

Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that

you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.

Getting to Know Your System

The SYNC 3 system allows you to interact
with a variety of features using the
touchscreen and voice commands. By
integrating with your Bluetooth-enabled
phone, the touchscreen provides easy
interaction with audio, multimedia, climate
control, navigation, and your phone's SYNC
3 compatible apps.

Using the Touchscreen

To operate the touchscreen, you can
simply touch the item or option that you
want to select. The button changes color
when you select it.

The SYNC 3 layout allows you to quickly
select the feature you wish to use.

Action and Description

Menu Item

Item

This bar displays icons and messages pertaining to current
system activities including climate settings, voice
commands and phone functions such as text messages.

Status Bar

A

This button is available on the main screens. Pressing it
takes you to the home screen view.

Home

B

This shows the current time. You can set the clock manually
or have it controlled by the vehicle's GPS location.  See
Settings (page 459).

Clock

C

This displays the current outside temperature.

Outside
Temperature

D

You can touch any of the buttons on this bar to select a
feature.

Feature Bar

E

The touchscreen allows you quick access
to all of your comfort, navigation,
communication and entertainment
options. Using the status and feature bar
you can quickly select the feature you want
to use.

Note: Your system is equipped with a
feature that allows you to access and
control audio features for 10 minutes after
you switch the ignition off (and no doors
open).

The Status Bar

Additional icons also display in the status
bar depending on market, vehicle options
and current operation. If a feature is not
active, the icon does not display. Certain
icons may move to the left or right
depending on what options are active.

Description

Item

Callout

This shows the temperature the driver selects through
the climate control system.

Driver Temper-
ature

A

When you activate the heated steering wheel option
on the touch screen, this icon displays. It only displays
when there is not a physical button for the heated
steering wheel.

Heated steering
wheel
(If equipped)

B

When the passenger's temperature has been
adjusted and is no longer linked to the driver's
temperature, it displays here. If Dual is turned off and
the temperatures are linked, the passenger's
temperature does not display.

Passenger
Temperature

C

This icon displays when your phone's microphone is
muted. A caller cannot hear you.

Microphone Mute

D

This icon displays when the audio system is muted.

Mute

E