Ford C-MAX Hybrid (2018 year). Manual - part 46

Vehicles Sold in Canada: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program.  This
program is eligible within Canada or the
continental United States.

This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.

Canadian customers who require roadside
assistance, call 1-800-665-2006.

Vehicles Sold in Canada: Using
Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference.

In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.

Vehicles Sold in Canada: Roadside
Assistance Program Coverage

The service is available 24 hours a day,
seven days a week.

Canadian roadside coverage and benefits
may differ from the U.S. coverage.

If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.

HAZARD FLASHERS

Note: The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle.

The flasher control is on the
instrument panel. Use your
hazard flashers when your

vehicle is creating a safety hazard for other
motorists.

•

Press the flasher control and all front
and rear direction indicators flash.

•

Press the button again to switch them
off.

FUEL SHUTOFF

WARNING

If your vehicle has been involved in a
crash, have the fuel system checked.
Failure to follow this instruction

could result in fire, personal injury or death.

Note:  When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.

Note:  In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.

The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash.  Not every
impact causes a shutoff.

Should your vehicle shut off after a crash,
you may restart your vehicle.

If your vehicle has a key system:
1.

Switch off the vehicle.

2. Switch on the vehicle.
3. Check the information display for the

Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps
1 and 2 up to two more times.

If your vehicle has a push button start
system:
1.

Press START/STOP to switch off your
vehicle.

2. Press the brake pedal and

START/STOP to switch on your
vehicle.

3. Check the information display for the

Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps
1 and 2 up to two more times.

JUMP STARTING THE VEHICLE

WARNINGS

Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow

flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation.

WARNINGS

Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or

clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately.

Preparing Your Vehicle

Do not attempt to push-start your
automatic transmission vehicle.

Note: Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.

Note: Use only a 12-volt supply to start your
vehicle.

Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.

If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush.

Switch the heater fan on in both vehicles
to protect from any electrical surges.
Switch all other accessories off.

Connecting the Jumper Cables

WARNINGS

Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.

A spark may cause an explosion of the
gases that surround the battery.

WARNINGS

Do not use fuel lines, engine valve
covers, windshield wiper arms, the
intake manifold, or hood latch as

ground points.

Your vehicle has a 12-volt battery that has
two prongs accessible from under the
hood. Your vehicle can be jumped the
same way conventional vehicles can by
using these prongs. The illustration below
shows the two connector prongs used for
jump-starting your vehicle.

Positive prong (+).

A

Negative prong (-).

B

Note: In the illustration, the bottom vehicle
represents the booster vehicle.

1.

Remove the red cap from the positive
prong (A) on your vehicle before
connecting the cables.

2. Connect the positive (+) jumper cable

to the positive (+) terminal of the
discharged battery.

3. Connect the other end of the positive

(+) cable to the positive (+) terminal
of the booster vehicle battery.

4. Connect the negative (-) cable to the

negative (-) terminal of the booster
vehicle battery.

5. Make the final connection of the

negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the fuel
injection system, or connect the
negative (-) cable to a ground
connection point if available.

Make sure that the cables are clear of fan
blades, belts, the moving parts of both
engines, or any fuel delivery system parts.

Jump Starting

1.

Start the booster vehicle and press the
accelerator pedal moderately.

2. Start the disabled vehicle. Check the

instrument cluster for the Ready to
Drive light as the gasoline engine may
not start, but the electric motor may
be running.

3. Once you start the disabled vehicle, run

both vehicles for an additional three
minutes before disconnecting the
jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

1.

Remove the negative (-) jumper cable
from the disabled vehicle.

2. Remove the jumper cable on the

negative (-) terminal of the booster
vehicle battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster
vehicle battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled
vehicle battery.

After disconnecting the jumper cables, let
the disabled vehicle sit in Ready to Drive
mode for several minutes to charge the
12V battery. The disabled vehicle can
charge the 12V battery even if the gasoline
engine is off. The 12V battery receives
power from the high-voltage battery.