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206
Your Vehicle Identification
Number (VIN)
Vehicle Identification Number (VIN/Serial Number)
You should include your Vehicle Identification
Number (VIN) any time you write to Ford
Motor Company about your vehicle.
The Vehicle Identification Number is attached to
your vehicle in the following places:
❑
On the metal tag attached to the top of the
cowl top panel on the driver’s side — you
can see the tag by looking through the
windshield from outside your vehicle. It is
recessed in the top of the instrument panel.
❑
On the Safety Compliance Certification label
— this label is attached to the left door lock
pillar. It is required by the National Highway
Traffic Safety Administration and is made of
special material. If someone tampers with it,
it will be destroyed or a series of diagonal
lines will appear.
207
Safety Compliance Certification label location
The label contains the name of the manufacturer,
the month and year of manufacture, the
certification statement and the Vehicle
Identification Number. The label also contains
Gross Vehicle Weight Rating and Gross Axle
Weight Ratings, wheel and tire data and
information codes for additional vehicle data.
For further information about the Safety
Compliance Certification Label and the
information contained on it, refer to the Index.
209
Reporting Safety Defects
(U.S. Only)
Reporting Safety Defects
(U.S. Only)
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor
Company.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Ford
Motor Company.
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write
to: NHTSA, U.S. Department of Transportation,
400 Seventh Street, Washington D.C. 20590. You
can also obtain other information about motor
vehicle safety from the Hotline.
211
Customer Assistance
Roadside Assistance
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer. Additional
Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
Roadside Assistance will cover the following:
❑
Mount your spare if you have a flat tire.
❑
Jump-start your battery if it is dead.
❑
Unlock your vehicle if you are locked out.
❑
Bring you fuel if you run out.
❑
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
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