Tesla Model X (2022 year). Manual in english - page 8

 

  Index      Manuals     Tesla Model X (2022 year). Manual in english

 

Search            copyright infringement  

 

 

 

 

 

 

 

 

 

 

 

Content      ..     6      7      8      9     ..

 

 

 

Tesla Model X (2022 year). Manual in english - page 8

 

 

Radio Regulatory Compliance
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour unenvironnement non
contrôlé.
Déclaration d'exposition aux radiations
Le produit est conforme à l'exposition RF IC pour le transfert de puissance sans fil de consommateurs de faible
puissance. La limite d'exposition RF fixée pour un environnement non contrôlé est sans danger pour le
fonctionnement prévu tel que décrit dans ce manuel. L'exposition RF supplémentaire que la conformité a été
démontrée à 20cm et plus de séparation du corps de l'utilisateur ou de mettre l'appareil à la puissance de sortie
inférieure si une telle fonction est disponible.
Radio Frequency Information
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician to help.
CAUTION: This equipment and its antennas must not be co-located or operated with another antenna or
transmitter.
Canada
CAN ICES-3 (B)/NMB-3(B)
Leprésent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareilne doit pas produire de brouillage, et (2)
l'utilisateurde l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre lefonctionnement.
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour unenvironnement non
contrôlé.
Déclaration d'exposition aux radiations:
Le produit est conforme à l'exposition RF IC pour le transfert de puissance sans fil de consommateurs de faible
puissance. La limite d'exposition RF fixée pour un environnement non contrôlé est sans danger pour le
fonctionnement prévu tel que décrit dans ce manuel. L'exposition RF supplémentaire que la conformité a été
démontrée à 20cm et plus de séparation du corps de l'utilisateur ou de mettre l'appareil à la puissance de sortie
inférieure si une telle fonction est disponible.
Mexico
IFT-008-SCFI-2015 / NOM-208-SCFI-2016
TPMS, model: 1472547G, IFT#: RCPTE1421-4384
Consumer Information
233
Radio Regulatory Compliance
La operación de este equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia perjudicial.
2. Este equipo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
234
Troubleshooting Alerts
(APP_w207)
Autosteer temporarily unavailable
Autosteer is currently unavailable. This could be a temporary condition due to external conditions that include:
• Missing or faded lane markers
• Narrow or winding roads
• Poor visibility due to rain, snow, fog, or other weather conditions
• Extremely hot or cold temperatures
• Bright light due to other vehicle headlights, direct sunlight, or other light sources
If the alert is caused by a temporary factor like these, no action or service is typically needed. Continue to your
destination. The alert will clear and Autosteer will be available once the condition is no longer present.
Please note that the minimum speed to initiate Autosteer when there is no vehicle detected ahead of you and while
driving on a road with visible lane markings is 18 mph (30 km/h), unless certain vehicle and environmental conditions
are met. If a vehicle is detected ahead of you:
• You can initiate Autosteer at any speed under 90 mph (150 km/h).
• You can even initiate Autosteer when stationary, provided the other vehicle is at least 5 feet (150 cm) in front of
you.
This alert will be present if you have temporarily exceeded 90 mph (150 km/h) with Autosteer active, and Autosteer
will not be available for the rest of your current drive.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should again be available once your
vehicle is traveling below 90 mph (150 km/h).
If Autosteer is not available by the time you reach your destination, and remains unavailable during your next
planned drive, the problem might be one of these issues:
• Damage or obstruction caused by mud, ice, snow, or other environmental factors
• Obstruction caused by an object mounted on the vehicle, like a bike rack
• Obstructions caused by adding paint or adhesive products like wraps, stickers, or rubber coatings to your vehicle
• A damaged or misaligned bumper
The solution might be as simple as washing your vehicle. If you do not find any obvious obstructions or you find
damage to the vehicle, schedule service at your convenience. Your vehicle is OK to drive in the meantime.
For more information, see Autosteer on page 105.
(APP_w218)
Autosteer speed limit exceeded
Take control of
steering yoke
Autosteer is unavailable because your vehicle has exceeded the maximum speed limit for this driver assistance
feature. Autosteer is only available at speeds up to 90 mph (150 km/h).
Take immediate control of the steering yoke and maintain control until you reach your destination. Your vehicle is OK
to drive.
In most cases, Autosteer will not be available for the rest of your current drive. To reset it, you will need to bring the
vehicle to a complete stop and shift into Park. When you shift into Drive to travel to your next destination, Autosteer
should again be available.
Consumer Information
235
Troubleshooting Alerts
Please note that the minimum speed to initiate Autosteer when there is no vehicle detected ahead of you and while
driving on a road with visible lane markings is 18 mph (30 km/h), unless certain vehicle and environmental conditions
are met.
If a vehicle is detected ahead of you:
• You can initiate Autosteer at any speed under 90 mph (150 km/h).
• You can even initiate Autosteer when stationary, provided the other vehicle is at least 5 feet (150 cm) in front of
you.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should again be available once your
vehicle is traveling below 90 mph (150 km/h).
If Autosteer is not available during your next drive, and remains unavailable throughout subsequent drives, schedule
service at your convenience. Your vehicle is OK to drive in the meantime.
For more information, see Autosteer on page 105.
(APP_w221)
Cruise control unavailable
Reduced front radar visibility
Tra…c-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of
your vehicle has no or low visibility. Continue to your destination. Your vehicle is OK to drive.
Tra…c-Aware Cruise Control and Autosteer will remain unavailable as long as the radar lacks adequate visibility. This
could be a temporary obstruction caused by factors like snow, ice, dirt, or mud. If the alert is caused by a temporary
factor like these, no action might be needed: the condition might clear during your drive.
If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to
clear any obstruction.
• See the About Autopilot on page 98 sections “How It Works” and “Cleaning Cameras and Sensors” for more on
the radar location and care needed if clearing dirt / debris from that area of the vehicle.
• See Cleaning on page 196 for general cleaning tips and cautions.
Once the radar regains adequate visibility, the alert will clear and both Tra…c-Aware Cruise Control and Autosteer
should again be available.
If this alert persists throughout subsequent drives but no obstruction is visible on the front bumper where the radar
is located, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w222)
Cruise control unavailable
Reduced front camera visibility
Tra…c-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle
is blocked or blinded by external conditions. Continue to your destination. Your vehicle is OK to drive.
Tra…c-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility.
Cameras can be blocked or blinded due to many factors that include:
• Dirt or debris on the camera surface
• Environmental conditions like rain, fog, snow, or dew
• Bright sunlight or glare from another light source
• Condensation (water droplets or mist) on the camera surface
236
Troubleshooting Alerts
This is often a temporary issue that will clear up when condensation evaporates or a particular environmental
condition is no longer present.
If the alert does not clear by the end of your drive, inspect and clean the front camera area at the top center of the
windshield before your next planned drive. Check the camera surface for condensation, dirt, or other debris and
attempt to clear any obstruction. See the About Autopilot on page 98 sections “How It Works” and “Cleaning
Cameras and Sensors” for more on front camera location and tips for careful cleaning.
Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it
quicker by following these steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
Once all front cameras regain adequate visibility, the alert will clear and both Tra…c-Aware Cruise Control and
Autosteer should again be available.
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your
earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w224)
Cruise control unavailable
Continue driving to allow cameras to calibrate
Tra…c-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully
calibrated. Continue to your destination. Your vehicle is OK to drive.
Tra…c-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.
Your vehicle must maneuver with great precision when features like Tra…c-Aware Cruise Control and Autosteer are
active. Before these features can be used for the first time, the cameras must complete an initial self-calibration.
Occasionally, one or more cameras can become uncalibrated.
For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically
completes after your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and
environmental conditions. For example, driving on a straight road with highly visible lane markings helps the
cameras calibrate quicker.
See Drive to Calibrate Cameras on page 99 for more information.
When calibration is complete, Tra…c-Aware Cruise Control and Autosteer should be available.
If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or
more, or Tra…c-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration,
schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w304)
Camera blocked or blinded
Clean camera or wait for it to regain visibility
One or more of the vehicle cameras is blocked or blinded due to external conditions. When the cameras cannot
provide accurate visual information, some or all Autopilot features may be temporarily unavailable.
Cameras can be blocked or blinded due to many factors, including:
• Dirt or debris on the camera surface
• Environmental conditions like rain, fog, snow, or dew
• Bright sunlight or glare from another light source
• Condensation (water droplets or mist) on the camera surface
Consumer Information
237
Troubleshooting Alerts
Continue to your destination. Your vehicle is OK to drive.
This is often a temporary issue that will be resolved when condensation evaporates or a particular environmental
condition is no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or
other debris.
For camera locations, see About Autopilot on page 98.
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see
Cleaning Cameras and Sensors on page 100.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera
enclosures for condensation.
Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by
following these steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
3. Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning Cameras and Sensors on page
100.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and
following recommended steps to clear condensation, schedule service at your next convenient opportunity. Your
vehicle is OK to drive in the meantime.
(BMS_a064)
Maximum battery charge level reduced
OK to drive - Schedule service
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
As a result, maximum charge level and range are reduced. Service is required to restore full performance.
Your vehicle is OK to drive and charge.
If this alert persists, schedule service soon. Without service, your vehicle's maximum charge level and range will
remain limited.
For more information on the high voltage battery, see High Voltage Battery Information on page 181.
(BMS_a066)
Maximum charge level and range may be reduced
OK to drive - Schedule service soon
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
As a result, maximum charge level and range may be reduced. Service is required to restore full performance.
Your vehicle is OK to drive.
If this alert persists, schedule service at your earliest convenience. Without service, you may notice further
reductions in your vehicle's maximum charge level and range.
For more information on the high voltage battery, see High Voltage Battery Information on page 181.
238
Troubleshooting Alerts
(BMS_a067)
High voltage battery performance limited
OK to drive - Schedule service soon
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
Service is required to restore full performance.
Your vehicle is OK to drive.
You may notice that your vehicle's maximum range is reduced.
You may also notice that your vehicle takes longer to charge than before (maximum charge rate may vary, as always,
based on location, power source, and charging equipment).
While this alert remains present, it is recommended that you keep your vehicle charged to 30% capacity or higher.
This can help avoid any discrepancy between the estimated range displayed on your vehicle's touchscreen and the
actual high voltage battery charge level.
It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may
continue to show further reductions in maximum range and charging performance, and may also begin to show
reduced power and acceleration when driving.
For more information on the high voltage battery, see High Voltage Battery Information on page 181.
(BMS_a068)
High voltage battery requires service
Acceleration and charging performance reduced
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
Service is required to restore full performance.
Your vehicle is OK to drive.
You may notice that your vehicle's top speed is reduced and it responds slower than previously to acceleration
requests. Your vehicle's maximum range may also be reduced.
You may also notice that your vehicle takes longer to charge than before (maximum charge rate may vary, as always,
based on location, power source, and charging equipment).
While this alert remains present, it is recommended that you keep your vehicle charged to 30% capacity or higher.
This can help avoid any discrepancy between the estimated range displayed on your vehicle's touchscreen and the
actual high voltage battery charge level.
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue
to show reduced power, acceleration, range, and charging performance.
For more information on the high voltage battery, see High Voltage Battery Information on page 181.
(BMS_a069)
Battery charge level low
Charge now
Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving.
It is recommended that you charge your vehicle immediately.
Your vehicle will be unable to drive or continue driving until charged.
If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be
present to indicate this condition. It is also possible your vehicle may shut down unexpectedly.
Consumer Information
239
Troubleshooting Alerts
If this alert is present when your vehicle is parked, you may be unable to drive.
This alert is usually present because your vehicle's high voltage battery charge level has been reduced through
normal operation.
Charging your vehicle should restore your vehicle's ability to drive.
If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, it is
recommended that you schedule service at your earliest convenience.
For more information on the high voltage battery, see High Voltage Battery Information on page 181.
For more information on charging, see Charging Instructions on page 182.
(CC_a001)
Unable to charge - Insu†cient grounding
Proper wiring or outlet grounding must be verified
What this alert means:
No ground connection detected in the Wall Connector.
What to do:
Have the Wall Connector inspected by an electrician to make sure it is properly grounded. Your electrician should
ensure there is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate
connections are made to the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_a002)
Unable to charge - Insu†cient grounding
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
(CC_a003)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
240
Troubleshooting Alerts
For more information, see the installation guide for your Wall Connector.
(CC_a004)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_a005)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
(CC_a006)
Unable to charge - Wall Connector overcurrent
Disconnect and retry or use different equipment
What this alert means:
Over current protection.
What to do:
Consumer Information
241
Troubleshooting Alerts
Reduce the vehicle's charge current setting. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a007)
Unable to charge - Input voltage too high
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_a008)
Unable to charge - Input voltage too low
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_a009)
Unable to charge - Input wired incorrectly
Input wiring to Wall Connector must be corrected
What this alert means:
Input miswired: possibly Line and Neutral are swapped.
What to do:
The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.
For more information, see the installation guide for your Wall Connector.
(CC_a010)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
242
Troubleshooting Alerts
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_a011)
Unable to charge - Wall Connector too hot
Let Wall Connector cool and try again
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 100°F or 38°C) , service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a012)
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has stopped to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge operation, try the following steps.
If the Wall Connector is plugged into a wall outlet, make sure:
• The plug is fully inserted into the receptacle / outlet
• The plug / outlet area is not blocked or covered by anything
• There is no heat source nearby
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring
connection to the Wall Connector. They should make sure that all wires are properly connected and torqued
according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
Consumer Information
243
Troubleshooting Alerts
(CC_a013)
Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by
anything, and there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100°F or
38°C) , service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a014)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_a015)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
244
Troubleshooting Alerts
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a016)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a017)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a018)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
Consumer Information
245
Troubleshooting Alerts
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a019)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a020)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
246
Troubleshooting Alerts
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_a021)
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
(CC_a022)
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
(CC_a023)
Unable to charge - Too many Wall Connectors
Ensure no more than 3 units paired with primary
What this alert means:
Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary
unit.
What to do:
Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected
(unpaired) from this load sharing (circuit breaker sharing) network.
For more information, see the installation guide for your Wall Connector.
Consumer Information
247
Troubleshooting Alerts
(CC_a024)
Unable to charge - Low Wall Connector current
Primary unit current setting must be increased
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They
should first make sure there is no power to the Wall Connector. The correlation between switch setting and current
should be printed on the inside of the Wall Connector. Your electrician should also refer to the Set the Operating
Current section in the Wall Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the
rotary switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector
to receive at least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least
3 * 6A = 18A or greater.
For more information, see the installation guide for your Wall Connector.
(CC_a025)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
248
Troubleshooting Alerts
(CC_a026)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_a027)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
Consumer Information
249
Troubleshooting Alerts
For more information, see the installation guide for your Wall Connector.
(CC_a028)
Unable to charge - Incorrect switch setting
Wall Connector rotary switch must be adjusted
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They
should first make sure there is no power to the Wall Connector. The correlation between switch setting and current
should be printed on the inside of the Wall Connector. Your electrician should also refer to the Set the Operating
Current section in the Wall Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the
rotary switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector
to receive at least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least
3 * 6A = 18A or greater.
For more information, see the installation guide for your Wall Connector.
(CC_a029)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_a030)
Unable to charge - Primary / paired unit mismatch
Wall Connector current ratings must match
What this alert means:
Load sharing (circuit breaker sharing) network: The paired Wall Connectors have different maximum current
capabilities.
What to do:
250
Troubleshooting Alerts
Only Wall Connectors with the same maximum current capabilities can be paired in a load sharing (circuit breaker
sharing) network. Have your electrician inspect the type labels on the Wall Connectors and make sure the current
capabilities match. It is further recommended that your electrician only pair Wall Connectors with the same part
number, as an easy way to make sure paired units are compatible.
For more information, see the installation guide for your Wall Connector.
(CC_a041)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_a043)
Wall Connector configuration must be completed
Refer to Installation Guide to enable charging
What this alert means:
Wall Connector configuration is incomplete.
What to do:
The Wall Connector needs to be commissioned to appropriately configure the circuit breaker size and protective
earth connection type.
For more information, refer to Commissioning Procedure in the Wall Connector Installation Manual. If the issue
persists, contact an electrician to inspect the building wiring connection to the Wall Connector. They should make
sure the power output and grounding connections are properly configured according to the installation guide for the
Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CP_a004)
Charging equipment not recognized
Try again or try different equipment
The charge port is unable to detect whether a charge cable is inserted or the type of charge cable connected.
If this alert appears while a charge cable is connected, it should be determined whether the issue is caused by the
charging equipment or the vehicle. Try charging the vehicle using different external charging equipment (charge
cable, charging station, charging stall, etc.).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
Consumer Information
251
Troubleshooting Alerts
If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect
the charge port inlet and the charge cable connector for any obstructions (use a flashlight as necessary). Debris,
moisture, and/or foreign objects present in the charge port inlet or the charge cable connector can prevent the
charge port from properly detecting charge cables.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try
re-inserting the cable into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with multiple, different types of charging equipment.
• Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see Charging Instructions on page 182.
(CP_a010)
Charging equipment communication error
Try again or try different equipment
Your vehicle is unable to charge because it cannot communicate effectively with the external charging equipment. It
cannot sense a valid control pilot signal coming from the charging equipment.
First, confirm the lack of effective communication is caused by the external charging equipment rather than an issue
with your vehicle. This is usually the case.
Try charging the vehicle using different external charging equipment (including charge cable, charging station, or
charging stall).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge cable connector for any
obstructions (use a flashlight as necessary). Debris, moisture, and/or foreign objects present in the charge port inlet
or the charge cable connector can prevent the charge port from properly communicating with the charging
equipment.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try
re-inserting the cable into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with multiple, different types of charging equipment.
• Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
252
Troubleshooting Alerts
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see Charging Instructions on page 182.
(CP_a043)
Charge port door sensor fault
Charge port may not operate as expected
One of the charge port door sensors is not functioning normally. When this occurs, the charge port may be unable to
accurately sense the charge port door position and the charge port may not operate as expected.
• The charge port latch may intermittently remain engaged when the charge port door is opened.
• The charge port light may illuminate only intermittently when the charge port door is opened.
If you encounter these or similar behaviors while the alert is present, try closing the charge port door and then
opening it again to restore normal function.
For more information, see Opening the Charge Port on page 182.
For more information on charging, see Charging Instructions on page 182.
(CP_a046)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging equipment was
interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other
indicators on the equipment.
If the equipment is not powered, try to restore the external charging equipment’s power source.
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored,
contact an electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Make sure the external charging equipment is powered.
• Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
Consumer Information
253
Troubleshooting Alerts
(CP_a051)
Charge port may not open when pressed
Use another method to open the charge port
One of the charge port door sensors is not communicating properly. This may cause the charge port to not
recognize the request to open when the charge port door is pressed.
You can still use all other usual methods to open the charge port door:
• Request that the charge port door open using your vehicle touchscreen.
• Request that the charge port door open using your Tesla Mobile App.
• With your vehicle unlocked, press the charge handle button on any Tesla charge cable, including a Wall
Connector, Mobile Connector, or Supercharger.
• Hold and press the trunk button on your key fob.
For more information, see Opening the Charge Port on page 182.
(CP_a053)
Unable to charge - Charge station not powered
Check power source or try a different station
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging
station is not communicating with the vehicle. This issue could occur because:
• The charging station is not powered.
• The control pilot signal between the charging station and the vehicle is interrupted.
Try charging the vehicle with different charging equipment or at a different charging station.
If the vehicle starts to charge, the issue was likely with the equipment.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible,
check the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the
Wall Connector to confirm that all wires are properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the
station is powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.
If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
254
Troubleshooting Alerts
(CP_a054)
Charge port latch not engaged
Fully insert charge cable or check for obstruction
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC
charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast
Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert
appears when attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully
inserted before. The latch may not have engaged during previous attempts because the cable was not fully inserted.
AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable
connector for any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or
the charge cable connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted,
the charge port latch will not engage.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge
port inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable
(located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a
strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or
umbrella). Attaching anything to the handle for the manual release cable may keep the charge port latch from
engaging. For more information on the charge port latch manual release, see #unique_652 on page .
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Make sure the charge cable is fully inserted during charging.
• Make sure any charge port inlet obstruction has been removed.
• Make sure the handle for the charge port latch manual release (located on the left-hand side in the trunk) is free
of obstructions.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see Charging Instructions on page 182.
(CP_a055)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging equipment was
interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other
indicators on the equipment.
If the equipment is not powered, try to restore the external charging equipment’s power source.
Consumer Information
255
Troubleshooting Alerts
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored,
contact an electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Make sure the external charging equipment is powered.
• Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
(CP_a056)
Charging stopped - Charge cable disconnected
Close charge port - Press brake pedal and retry
Charging has stopped because your vehicle has detected that the connection between the charge port and charge
cable has been unexpectedly interrupted.
Before disconnecting a charge cable, make sure you first stop charging.
With some external charging equipment, charging may be stopped by pressing the button on the charge handle.
You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the charging station.
For more information, see Stopping Charging on page 184.
For more information on charging, see Charging Instructions on page 182.
(CP_a057)
Charging equipment reports error
Check equipment for error code or message
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle
from charging.
Inspect the external charging equipment and look for status lights, displays, or other status indicators on the
equipment. Consult the equipment owner’s manual for further troubleshooting instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
256
Troubleshooting Alerts
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
(CP_a058)
Unable to AC charge - Unplug and retry
Or try DC Fast Charging / Supercharging
Your vehicle is unable to AC charge because it has detected one of the following conditions and has tried to charge
too many times without success:
• The charge port is unable to detect whether a charge cable is inserted or detect the type of charge cable
connected.
• Your vehicle is unable to sense a valid pilot control signal coming from the charging station, so it cannot
communicate effectively with the external charging equipment.
• Communication between your vehicle and the external charging equipment has been interrupted.
• The external charging equipment has reported an error that prevents your vehicle from charging.
When this alert is present, there will always be at least one other alert present that identifies a more specific
condition.
For more information and troubleshooting suggestions, it is recommended that you check in your vehicle
touchscreen for other recent alerts that involve charging.
(CP_a066)
Charging equipment not ready
See equipment instructions to start charging
Charging cannot begin because the charging station is communicating to your vehicle that either the external
charging equipment is not ready or charging is not authorized. The control pilot signal that communicates between
the charging station and your vehicle indicates that your vehicle is not allowed to start charging. This could occur
because:
• The charging station is actively delaying charging. For example, this can happen because the station has a
scheduled charging feature activated.
• The charging station requires further activation before the charge session can begin. Some additional
authentication may be needed before the station will start charging your vehicle.
For example: a charging card, a mobile app, or a credit card may be required.
Check the charging station for any instructions that explain the steps necessary to enable charging. For example,
look for a touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might
provide guidance. If you cannot enable charging on the current charging station, try charging the vehicle with
different charging equipment or at a different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
Consumer Information
257
Troubleshooting Alerts
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see Charging Instructions on page 182.
(CP_a078)
Cable blocked - Charge port latch may be frozen
Try using Defrost Car button in Mobile App
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the
charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 - 45 minutes. This
should help thaw any ice on the charge port latch so the charge cable can be removed.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings
in your vehicle's touchscreen will not be as effective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle’s trunk.
1. Make sure your vehicle is not actively charging.
In your vehicle touchscreen, access the charging screen.
If necessary, press Stop Charging.
2. Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
Note: The release cable is located on the left hand side of the rear trunk. It may be recessed within a small
opening of the trunk interior trim.
4. Pull the charge cable from the charge port.
For more information on charging, see Charging Instructions on page 182.
(CP_a079)
Charge rate reduced - Charge port may be frozen
Try using Defrost Car button in Mobile App
The charge port latch is unable to secure the charge cable in the charge port inlet, and cold ambient temperature is
detected. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall
Connector) will be limited to 16A and DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging, and it will be solid amber if this alert
appears when attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully
inserted before. The latch may not have engaged during previous attempts because the cable was not fully inserted.
AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
258
Troubleshooting Alerts
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable
(located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a
strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or
umbrella). Attaching anything to the handle for the manual release cable may keep the charge port latch from
engaging. For more information on the charge port latch manual release, see #unique_652 on page .
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable
connector for any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or
the charge cable connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted,
the charge port latch will not engage.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge
port inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not
charge at all, the charge port latch may be frozen. Press the Defrost Car button in your Tesla Mobile App to defrost
your vehicle for approximately 30 - 45 minutes. This should help thaw any ice on the charge port latch so the charge
cable can be properly inserted.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings
in your vehicle's touchscreen will not be as effective.
As this alert usually indicates a temporary condition due to cold ambient temperature or a charge port inlet
obstruction, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service,
it is recommended that you:
• Make sure the charge cable is fully inserted during charging.
• Make sure the handle for the charge port latch manual release (located on the left-hand side in the trunk) is free
of obstructions.
• Make sure any charge port inlet obstruction has been removed.
• Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 - 45 minutes
before trying to charge again.
If the alert remains present, limited AC charging should still be available.
For more information on charging, see Charging Instructions on page 182.
(CP_a101)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CP_a102)
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has stopped to protect the wiring and Wall Connector.
Consumer Information
259
Troubleshooting Alerts
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge operation, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CP_a143)
Charging adapter has electric arc flash hazard
Use different charging equipment
Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging
adapter used to connect a Combined Charging System (CCS) charge handle to your vehicle’s charge port.
An electric arc flash can occur if you attempt to unplug while actively charging with the third-party charging
adapter, and an electric arc flash can cause serious bodily injury and/or property damage.
Follow the steps below to mitigate this risk:
1. Make sure charging is completely stopped.
a. Use your vehicle touchscreen to confirm charging has stopped, or to stop charging if necessary.
b. Use the charging station display and controls to confirm charging has stopped, or to end any active charging
session.
2. Make sure no flashing green or blue light (LED) is visible on your vehicle’s charge port.
3. Unplug the charging adapter from your vehicle’s charge port.
4. Confirm again that the charging station indicates no active charging session.
5. Unplug the charging adapter from the charge handle.
Use different charging equipment to charge your vehicle. For more information on charging, see Charging
Instructions on page 182.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
(DI_a175)
Cruise control unavailable
Cruise Control, including Tra…c-Aware Cruise Control, is currently unavailable. Take control and drive your vehicle
manually.
Continue to your destination. Your vehicle is OK to drive.
Cruise Control might become unavailable due to many factors, including:
• Driver input or behavior:
Unbuckling the driver’s seat belt
Not closing the doors, front trunk, or trunk
Canceling a Cruise Control request
Trying to activate Cruise Control below minimum speed of 18mph (30 km/h)
• Environmental / external conditions
• Vehicle System Restraints:
260
Troubleshooting Alerts
May include lack of visibility
• Valet Mode is active:
For more information, see Valet Mode on page 55.
When any condition preventing Cruise Control activation is no longer present, Cruise Control should be available.
If this alert persists throughout subsequent drives, schedule service at your convenience. Your vehicle is OK to drive
in the meantime.
For more information, see Tra…c-Aware Cruise Control on page 101.
(DI_a184)
Autopark canceled
Take control
Autopark has been canceled. You need to park or finish parking your vehicle manually.
Once the parking maneuver is complete, apply the brakes and shift into Park. Your vehicle will otherwise remain free-
rolling.
Autopark can be canceled due to many factors, including the following:
• Driver input or behavior
Moving the steering yoke
Pressing the accelerator pedal
Pressing the brake pedal
Opening a door and/or exiting the vehicle
Pressing the Cancel button on the touchscreen
• Environmental / external conditions
Steep slope / grade
Weather conditions affecting visibility
Curb cannot be detected
• A trailer is attached to the vehicle
• Vehicle system constraints
Autopark should be available again during your next drive.
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
For more information, see To Cancel Parking on page 121 and Limitations on page 121.
(DI_a185)
Autopark aborted
Autopark has aborted and the Electronic Parking Brake has been applied. You need to park or finish parking your
vehicle manually.
Once the parking maneuver is complete, apply the brakes and shift into Park. Your vehicle will otherwise remain free-
rolling.
Autopark can abort due to many factors, including the following:
• Driver input or behavior
Consumer Information
261
Troubleshooting Alerts
Using the gear stalk
Moving the steering yoke
Pressing the accelerator pedal
Pressing the brake pedal
Opening a door and/or exiting the vehicle
Pressing the Cancel button on the touchscreen
• Environmental / external conditions
Steep slope / grade
Weather conditions affecting visibility
Curb cannot be detected
• A trailer is attached to the vehicle
• Vehicle system constraints
Autopark should be available again during your next drive.
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
For more information, see To Cancel Parking on page 121 and Limitations on page 121.
(DI_a201)
Limited deceleration when accelerator is released
OK to drive - Use brake pedal as needed
Regenerative braking performance is temporarily reduced. The expected amount of automatic deceleration is not
available when you lift your foot off the accelerator pedal while driving.
Your vehicle is OK to drive.
Use the brake pedal as needed to slow your vehicle, similar to the way you would apply the brakes in a gas-powered,
non-electric vehicle (a vehicle with no regenerative braking to provide automatic deceleration).
This alert may occur when:
• High voltage battery is near full charge:
Regenerative braking is reduced when the battery is at 95% charge or higher.
• High voltage battery is cold:
The battery may not be warm enough for full regenerative braking performance.
This can happen at the beginning of a drive. It may happen frequently in colder climates.
Driving your vehicle will usually clear this alert, because it should reduce the battery charge below 95% and/or
su…ciently heat the battery.
NOTE: In colder climates, this alert may remain present indefinitely and automatic deceleration may remain limited,
as driving your vehicle may not heat the battery enough to restore full performance of the automatic deceleration
feature. This alert, by itself, does not typically indicate a condition requiring service.
For more information, see Regenerative Braking on page 75.
262
Troubleshooting Alerts
(DI_a245)
Vehicle Hold feature unavailable
Keep brake pedal pressed while stopped
Vehicle Hold is currently unavailable due to system constraints. When stopping, use the brake pedal to bring your
vehicle to a complete stop and keep your vehicle stationary.
Continue to your destination. Your vehicle is OK to drive.
If Vehicle Hold is not available during your next drive, contact Tesla Service. Your vehicle is OK to drive in the
meantime.
For more information, see Vehicle Hold on page 80.
(ESP_a118)
Assist for low brake performance activated
To stop, keep brake pedal firmly pressed
Hydraulic Fade Compensation is active. This brake assist function activates temporarily to make sure you have full
braking capability in conditions where reduced braking performance is detected by your vehicle.
Continue to press the brake pedal as you normally would, and do not "pump" (repeatedly press and release) the
pedal as this will interrupt the function.
This alert will clear when your vehicle comes to a stop or you are no longer pressing the brake pedal. It may still be
displayed for up to 5 seconds afterward.
When this assist function activates, you may feel the brake pedal pull away from your foot and notice a strong
increase in brake pressure. You may also hear a pumping sound coming from the brake hydraulic unit at the front of
the vehicle. This will usually last for a few seconds, depending on road surface and vehicle speed. This is completely
normal and does not indicate any issue with your vehicle.
Reduced braking performance is usually temporary, and can occur for a number of reasons including high brake
temperatures after heavy brake use, or driving in extremely cold or wet conditions. It can also indicate that your
brake pads or rotors have worn to the point that normal replacement is needed.
If you continue to experience reduced braking performance which does not improve over time, please contact Tesla
service at your convenience for a brake inspection.
For more information, see Hydraulic Fade Compensation on page 74.
(PCS_a016)
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging /
Supercharging should still function as expected.
This condition could occur due to power supply disturbances caused by the external charging equipment or by the
electrical power grid. In some cases, this condition can even result from turning on nearby electric devices that draw
a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
This alert may be accompanied by another alert that specifies the condition affecting AC charging. If so, it is
recommended you start by investigating that alert.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging your vehicle with a different wall outlet.
Consumer Information
263
Troubleshooting Alerts
If your vehicle starts to charge and continues to charge as expected, the issue was likely with the original wall
outlet. It is recommended that you contact an electrician to inspect the building wiring connection to that
outlet.
If your vehicle still does not start to charge, or does not continue to charge as expected, the issue may be with
the Mobile Connector or the electrical grid.
• If using a Wall Connector, try charging your vehicle with different charging equipment like a Mobile Connector
powered by a separate wall outlet.
If your vehicle starts to charge and continues to charge as expected, the issue was likely with the Wall
Connector. Contact an electrician to inspect the building wiring connection to the Wall Connector. They should
make sure that all wires are properly connected and torqued according to the installation guide for the Wall
Connector.
As this alert may be present due to external charging equipment and power sources, it is recommended that you:
• Try charging with different wall outlets.
• Try charging with multiple, different types of charging equipment at different locations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is
recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
(PCS_a017)
Charging stopped - Power lost while charging
Check power source and charging equipment
Power has been lost during charging. This could result from the charging equipment losing power from the source
(for example, a wall outlet) or from an issue with the charging equipment.
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by
investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and
also refer to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-
Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector
to make sure it has not tripped.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you
contact an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector
powered by a separate wall outlet.
If the vehicle starts to charge, the issue was likely with the Wall Connector. Contact an electrician to inspect
the building wiring connection to the Wall Connector. They should make sure that all wires are properly
connected and torqued according to the installation guide for the Wall Connector.
264
Troubleshooting Alerts
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with different wall outlets.
• Try charging with different charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
(PCS_a019)
Power grid or vehicle issue limiting AC charging
Unplug and retry / Try different charging location
Charging speed has been reduced due to a condition that affects your vehicle’s ability to charge with AC power. DC
fast charging / Supercharging should still function as expected.
This condition could occur due to power supply disturbances caused by the external charging equipment or by the
electrical power grid. In some cases, this condition can even result from turning on nearby electric devices that draw
a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
This alert may be accompanied by another alert that specifies the condition affecting AC charging. If so, it is
recommended you start by investigating that alert.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging your vehicle with a different wall outlet.
If charging speed is no longer reduced, the issue was likely with the original wall outlet. It is recommended that
you contact an electrician to inspect the building wiring connection to that outlet.
If charging speed is still reduced, the issue may be with the Mobile Connector or the electrical grid.
• If using a Wall Connector, try charging your vehicle with different charging equipment like a Mobile Connector
powered by a separate wall outlet.
If charging speed is no longer reduced, the issue was likely with the Wall Connector. Contact an electrician to
inspect the building wiring connection to the Wall Connector. They should make sure that all wires are
properly connected and torqued according to the installation guide for the Wall Connector.
As this alert may be present due to external charging equipment and power sources, it is recommended that you:
• Try charging with different wall outlets.
• Try charging with multiple, different types of charging equipment at different locations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 148 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is
recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
manufacturer's provided documentation for troubleshooting tips.
Consumer Information
265

 

 

 

 

 

 

 

Content      ..     6      7      8      9     ..