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Possible Cause and Resolution Symptom I have an Android device that is correctly – An issue on some older versions of the Android operating system could result in apps not being found. Switch Bluetooth® off and on again to force the system to reconnect to your device. I have an iOS device that is correctly – Cable connection issue. • Disconnect the cable from your device, wait for a moment and then connect it again I have an Android device running a media app – Device volume is low. • Turn the volume up on your device. I have an Android device running a number – Device limitation. If you have more apps running on your device than the number of available Bluetooth® links, the system cannot find all of them. Close some of the apps to allow the system to find those that you want to use. 568 SYNC™ 3 |