Lincoln MKZ (2020 year). Manual in english - page 29

Personal Profiles

 (If Equipped)

Possible Cause and Solution

Symptom

You have not set up Personal Profiles.

I cannot create a profile.

You entered an invalid profile.

You did not select a memory button when prompted.

You did not have the ignition on or in park (P), or you shifted out park (P) when creating a
profile.

Personal Profiles has been switched off.

You did not select the lock button on the remote control.

I cannot link a remote control.

The remote control selected was already associated with another profile and the system
declined to overwrite.

The system performed a profile recall when linking a remote control.

You did not have the ignition on or in park (P), or you shifted out park (P) when creating a
profile.

You are using the old linking method.

Personal Profiles does not support your unsaved settings.

My personalized settings do not save.

A different personal profile is active.

Another user changed the settings for the wrong personal profile.

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SYNC™ 3

Possible Cause and Solution

Symptom

You did not create a personal profile.

My profile will not recall.

Personal Profiles is turned off.

The profile you requested is already active.

You did not link the memory button you are using to a profile.

You did not link the remote control you are using to a profile.

You are using the wrong remote control.

You are pressing a button other than the unlock or remote start on a linked remote control.

You deleted the personal profile.

You switched the personal profiles off.

My preset positions recall, but my profile does
not.

The vehicle is in motion.

My profile recalls but my preset positions do
not.

The preset positions are the same as the guest or previously active profile.

Unlink and relink your remote control in the Personal Profiles menu. You may need to see
your authorized dealer.

I lost a remote control.

You erased and reprogrammed the remote controls. This could happen if you let a dealership
add a new remote control to replace a lost one.

I lost all profiles.

Someone performed a master reset without your knowledge.

468

SYNC™ 3

Resetting the System

1. Simultaneously press and hold the seek

up and the audio unit power buttons until
the screen goes black.

2. Wait three minutes to allow the system

to complete the reset.

3. Press the audio unit power button to

switch the system on.

Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.

Additional Information and Assistance

For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.

469

SYNC™ 3

For a complete listing of the accessories that
are available for your vehicle, please contact
your authorized dealer or visit the online
store website:

Web Address (United States)

www.Accessories.Lincoln.com

Web Address (Canada)

www.LincolnCanada.com

We will repair or replace any properly
authorized dealer-installed Lincoln Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.

We will warrant your Lincoln Original
Accessory through the warranty that provides
the greatest benefit:
•

24 months, unlimited mileage.

•

The remainder of your new vehicle
limited warranty.

*Lincoln Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Lincoln Licensed
Accessories, and does not design or test
these accessories to Lincoln Motor Company
engineering requirements. Contact an
authorized Lincoln dealer for the accessory
manufacturer's limited warranty details and
request a copy of the Lincoln Licensed
Accessories product limited warranty from
the accessory manufacturer.

For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
•

When adding accessories, equipment,
passengers and luggage to your vehicle,
do not exceed the total weight capacity
of the vehicle or of the front or rear axle
(GVWR or GAWR as indicated on the
Safety Compliance Certification label). 
Ask an authorized dealer for specific
weight information.

•

The Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulate the use of mobile
communications systems that have radio
transmitters, for example two-way radios,
telephones and theft alarms. Any such
equipment installed in your vehicle
should comply with Federal
Communications Commission (FCC) and
Canadian Radio Telecommunications
Commission (CRTC) regulations and
should only be installed by an authorized
dealer.

470

Accessories

•

Mobile communications systems may
harm the operation of your vehicle,
particularly if their manufacturer did not
design them specifically for automotive
use.

•

If you or an authorized Lincoln dealer add
any non-Lincoln electrical or electronic
accessories or components to your
vehicle, you may adversely affect battery
performance and durability.  In addition,
you may also adversely affect the
performance of other electrical systems
in the vehicle.

471

Accessories

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH
LINCOLN PROTECT EXTENDED SERVICE
PLAN.

Lincoln Protect Extended Service Plans
(U.S. Only)

Lincoln Protect means peace of mind. It’s the
extended service plan backed by the Lincoln
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage. When you visit your
Lincoln Dealer, insist on genuine Lincoln
Protect extended service plans!

Lincoln Protect Extended Service Plan Can
Quickly Pay for Itself

One trip to the Service Center could easily
exceed the price of your Lincoln Protect
extended service plan. With Lincoln Protect
you minimize your risk for unexpected repair
bills and rising repair costs.

Up to 1000+ Covered Vehicle Components

There are four mechanical Lincoln Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.

1. PremiumCARE - Our most comprehensive

coverage. With over 1,000 covered
components, this plan is so complete it’s
probably easier to list what’s not covered.

2. ExtraCARE - Covers 113 components, and

includes many high-tech items.

3. BaseCARE - Covers 84 components.

4. PowertrainCARE - Covers 29 critical

components.

Lincoln Protect extended service plans are
honored by all authorized Lincoln dealers in
the U.S., Canada and Mexico.

That means you get:
•

Reliable, quality service at any Lincoln or
Ford dealership.

•

Repairs performed by factory trained
technicians, using genuine parts.

Rental Car Reimbursement

1st day Rental Benefit

If you bring your car into your dealer for
service, we’ll give you a loaner to use for the
day.

Extended Rental Benefits

If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.

Roadside Assistance

Exclusive 24/7 roadside assistance, including:

•

Towing, flat-tire change and battery jump
starts.

•

Out of fuel and lock-out assistance.

•

Travel expense reimbursement for
lodging, meals and rental car.

•

Assistance for taxi, shuttle, rental car
coverage and other transportation.

472

Lincoln Protect

Transferable Coverage

If you sell your vehicle before your Lincoln
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.

Less Cost to Properly Maintain Your Vehicle

Lincoln Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle’s maintenance.

Covered maintenance includes:
•

Windshield wiper blades.

•

Spark plugs.

•

The clutch disc (if equipped).

•

Brake pads and linings.

•

Shock absorbers and struts.

•

Engine cooling hoses, clamps and
o-rings.

•

Engine belts.

•

Diesel exhaust fluid replenishment (if
equipped).

Interest Free Finance Options

Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Lincoln Protect
extended service plan has to offer while
paying over time. You are pre-approved with
no credit check or hassles. To learn more,
call our Lincoln Protect extended service
plan specialists at 800-367-3377.

Complete the information below and mail to:

Lincoln Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232

Lincoln Protect (CANADA ONLY)

You can get more protection for your vehicle
by purchasing a Lincoln Protect extended
service plan. Lincoln Protect extended
service plan is the only service contract
backed by Lincoln Motor Company of
Canada, Limited. Depending on the plan you
purchase, Lincoln Protect extended service
plan provides benefits such as:

•

Rental reimbursement.

•

Coverage for certain maintenance and
wear items.

•

Protection against repair costs after your
New Vehicle Limited Warranty Coverage
expires.

•

Roadside Assistance benefits.

473

Lincoln Protect

There are several Lincoln Protect extended
service plans available in various time,
distance and deductible combinations. Each
plan is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Lincoln Protect
extended service plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Lincoln Motor Company dealers.

Note: Repairs performed outside of Canada,
the United States and Mexico are not eligible
for Lincoln Protect extended service plan
coverage.

This information is subject to change. For
more information, visit your local Lincoln of
Canada dealer or www.LincolnCanada.com
to find the Lincoln Protect extended service
plan that is right for you.

474

Lincoln Protect

GENERAL MAINTENANCE
INFORMATION

Why Maintain Your Vehicle?

Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when you
sell or trade it. Keep all receipts for
completed maintenance with your vehicle.

We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you have
your vehicle serviced at the proper times.
These intervals serve two purposes; one is
to maintain the reliability of your vehicle and
the second is to keep your cost of owning
your vehicle down.

It is your responsibility to have all scheduled
maintenance performed and to make sure
that the materials used meet the
specifications identified in this owner's
manual.  See Capacities and Specifications
(page 365).

Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.

Why Maintain Your Vehicle at Your
Dealership?

Factory-Trained Technicians

Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the operation
of your vehicle. Ask your dealership about
the training and certification their technicians
have received.

Genuine Ford and Motorcraft® Replacement
Parts

Dealerships stock Ford, Motorcraft and
Ford-authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed at
your dealership carry a nationwide 24-month
or unlimited mile (kilometer) parts and labor
limited warranty.

If you do not use our authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance.

Convenience

Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one stop
shopping. They can perform any services
that are required on your vehicle, from
general maintenance to collision repairs.

Note: Not all dealers have extended hours
or body shops. Please contact your dealer
for details.

Protecting Your Investment

Maintenance is an investment that pays
dividends in the form of improved reliability,
durability and resale value. To maintain the
proper performance of your vehicle and its
emission control systems, make sure you
have scheduled maintenance performed at
the designated intervals.

475

Scheduled Maintenance

Your vehicle has an Intelligent Oil-Life
Monitor system, a message appears in the
information display at the proper oil change
interval. This interval may be up to one year
or 10,000 mi (16,000 km), hybrid vehicles
may exceed 10,000 mi (16,000 km).

When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi (800 km)
of the message appearing. Make sure you
reset the Intelligent Oil-Life Monitor after
each oil change.  See Oil Change Indicator
Reset (page 308).

If your information display resets prematurely
or becomes inoperative, you should perform
the oil change interval at six months or
5,000 mi (8,000 km) from your last oil
change. Never exceed one year or 10,000 mi
(16,000 km) between oil change intervals,

Your vehicle is very sophisticated and built
with multiple, complex, performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle.

We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance schedules
that deviate from the scheduled maintenance
information.

We strongly recommend the use of only
genuine Ford, Motorcraft or Ford-authorized
re-manufactured replacement parts
engineered for your vehicle.

Additives and Chemicals

This owner's manual and the our Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle’s
normal maintenance. Please consult your
warranty information.

Oils, Fluids and Flushing

In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.

476

Scheduled Maintenance

Make sure to change your vehicle’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance.

It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using a
Ford-approved flushing chemical.

Owner Checks and Services

Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.

Check Every Month

Engine oil level.

Function of all interior and exterior lights.

Tires (including spare) for wear and proper pressure.

Windshield washer fluid level.

Fuel and water separator. Drain if necessary (or if indicated by the information display).

Holes and slots in the tail pipe to make sure they are functional and clear of debris.

Check Every Six Months

Battery connections. Clean if necessary.

Body and door drain holes for obstructions. Clean if necessary.

Cooling system fluid level and coolant strength.

Door weatherstrips for wear. Lubricate if necessary.

477

Scheduled Maintenance

Check Every Six Months

Hinges, latches and outside locks for proper operation. Lubricate if necessary.

Parking brake for proper operation.

Seatbelts and seat latches for wear and function.

Safety warning lamps (brake, ABS, airbag and seatbelt) for operation.

Washer spray and wiper operation. Clean or replace blades as necessary.

Multi-Point Inspection

In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval to
help make sure your vehicle keeps running
great.

478

Scheduled Maintenance

Multi-Point Inspection

Hazard warning system operation

Accessory drive belt(s)

Horn operation

Battery performance

Radiator, cooler, heater and air conditioning hoses

Engine air filter

Suspension components for leaks or damage

Exhaust system

Steering and linkage

Exterior lamps operation

Tires (including spare) for wear and proper pressure

2

Fluid levels

1

; fill if necessary

Windshield for cracks, chips or pits

For oil and fluid leaks

Washer spray and wiper operation

Half-shaft dust boots

1

 Brake, coolant recovery reservoir, automatic transmission and window washer

2

If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration Use By date on the canister. Replace as needed.

Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive way
to perform a thorough inspection of your
vehicle. Your checklist gives you immediate
feedback on the overall condition of your
vehicle.

479

Scheduled Maintenance

NORMAL SCHEDULED
MAINTENANCE

Intelligent Oil-Life Monitor™

Your vehicle has an Intelligent Oil-Life
Monitor that determines when you should
change the engine oil based on how you use
your vehicle. By using several important

factors in its calculations, the monitor helps
reduce the cost of owning your vehicle and
reduces environmental waste at the same
time.

This means you do not have to remember to
change the oil on a mileage-based schedule.
Your vehicle lets you know when an oil
change is due by displaying a message in
the information display.

The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of use.

When to expect the OIL CHANGE REQUIRED Message

Vehicle Use and Example

Interval

Normal

7,500–10,000 mi (12,000–16,000 km)

Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling

Severe

5,000–7,500 mi (8,000–12,000 km)

Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling

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Scheduled Maintenance

When to expect the OIL CHANGE REQUIRED Message

Vehicle Use and Example

Interval

Extended hot or cold operation

Extreme

3,000–5,000 mi (5,000–8,000 km)

Maximum load or towing
Extreme hot or cold operation

Maintenance Intervals

At Every Oil Change Interval as Indicated by the Information Display

1

Change the engine oil and filter.

2

Rotate the tires.

Perform a multi-point inspection, recommended.

Inspect the automatic transmission fluid level. Consult your dealer for requirements.

Inspect the brake pads, rotors, hoses and parking brake.

Inspect the engine coolant level/strength and hoses.

Inspect the exhaust system and heat shields.

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Scheduled Maintenance

At Every Oil Change Interval as Indicated by the Information Display

1

Inspect the rear axle and U-joints (all-wheel drive only).

Inspect the half-shaft boots.

Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.

Inspect the tires, tire wear and measure the tread depth.

Inspect the wheels and related components for abnormal noise, wear, looseness or drag.

1 

 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.

2 

Reset the Intelligent Oil-Life Monitor after engine oil and filter changes.  See Oil Change Indicator Reset (page 308).

Brake Fluid Maintenance

1

Change the brake fluid.

2

Every 3 Years

1 

 Perform this maintenance item every 3 years. Do not exceed the designated time for the interval.

2 

Brake fluid servicing requires special equipment available at your authorized dealer.

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Scheduled Maintenance