Lincoln Aviator (2020 year). Manual - part 31

Multi Contour Seats

 (If Equipped)

Select this tile to adjust the position and
massage function of your multi contour seats.

Seats

 (If Equipped)

Select this tile to adjust the lumbar function
of your seat.

Message Center

 (If Equipped)

Select this tile to view vehicle messages.

Personal Profiles

 (If Equipped)

Select this tile to adjust recalled memory
features when using personal profiles.

Valet Mode

 (If Equipped)

Select this tile to enable and disable valet
mode.

Ambient Lighting

 (If Equipped)

Select this tile to change the color or
intensity of the interior lighting.

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SYNC™ 3

SYNC™ 3 TROUBLESHOOTING

Voice Recognition

Possible Cause and Resolution

Symptom

The system does not understand what I am
saying.

– You are using the wrong voice commands.

•

See Using Voice Recognition (page 448).

•

For a complete list of voice commands, refer to our website.

– You are speaking too soon.

•

Wait for the voice prompt before you speak.

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SYNC™ 3

Possible Cause and Resolution

Symptom

– Device limitation. Bluetooth does not support voice commands.

•

Connect your device to a USB port.

•

If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.

– You are using the wrong voice commands.

•

See Using Voice Recognition (page 448).

•

For a complete list of voice commands, refer to our website.

– You are not saying the name exactly as it appears on your device.

•

Say the name of the track or artist exactly as it appears on your device. Spell out any
abbreviations in the name.

The song or artist name may have some special characters that are not being recognized
by the system.

– The name contains special characters, for example *, - or +.

•

Rename the files on your device or use the touchscreen to select and play the track.

The system does not understand the name of
a track or artist.

– You are not saying the name exactly as it appears on your device.

•

Say the first and last name of the contact exactly as it appears on your device. Spell
out any abbreviations in the name.

– The name contains special characters, for example *, - or +.

•

Rename the contact on your device or use the touchscreen to select and call the
contact.

The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.

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SYNC™ 3

Possible Cause and Resolution

Symptom

The system does not understand foreign
names of contacts in the phonebook on my
device.

– You are not saying the name exactly as it appears on your device.

•

Say the first and last name of the contact exactly as it appears on your device. The
system applies phonetic pronunciation rules of the selected language to the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system expects you
to pronounce it.

– Device limitation.

•

The system uses text-to-speech technology and uses a synthetically generated voice
rather than pre-recorded human voice.

The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.

USB and Bluetooth Audio

Possible Cause and Resolution

Symptom

I cannot connect my device.

– Device malfunction.

•

Disconnect your device. Switch your device off, reset it and try again.

– Cable connection issue.

•

Correctly connect the cable to your device and the vehicle USB port.

– Incompatible cable.

•

Use the cable recommended by the manufacturer of your device.

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SYNC™ 3

Possible Cause and Resolution

Symptom

– Incorrect device settings.

•

Make sure that your device does not have an auto-install program or active security
settings.

•

Check that your device is not set only to charge.

– Device lock screen enabled.

•

Unlock your device before connecting it.

The system does not recognize my device.

– Device limitation.

•

Do not leave your device in your vehicle during very hot or very cold weather condi-
tions.

– Cable connection issue.

•

Correctly connect the cable to your device and the vehicle USB port.

– Incompatible cable.

•

Use the cable recommended by the manufacturer of your device.

The system does not understand the name of
a track or artist.

– Device limitation. Bluetooth does not support voice commands.

•

Connect your device to a USB port.

•

If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.

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SYNC™ 3

Possible Cause and Resolution

Symptom

I cannot stream audio from my Bluetooth
device.

– Incompatible device.

•

Check the compatibility of your device on our website.

– Device not connected.

•

Pair your device.  See Phone (page 475).

– Media player not running.

•

Start the media player on your device.

The system does not recognize the music on
my device.

– Missing or incorrect audio file metadata, for example artist, song title, album or genre.

•

Repair the files on your device.

– Corrupt files.

•

Repair the files on your device.

– Copyright protected files.

•

Use a device that contains files that are not copyright protected.

– Unsupported file format.

•

Repair or convert the files to a supported format.  See Entertainment (page 460).

– Device indexing required.

•

Re-index your device.  See Settings (page 488).

– Device lock screen enabled.

•

Unlock your device before connecting it.

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SYNC™ 3

Possible Cause and Resolution

Symptom

Sometimes I cannot hear a track playing on
my device.

– Device malfunction.

•

Disconnect your device. Switch your device off, reset it and try again.

When I disconnect my iOS device the audio
volume is set to maximum.

– Device limitation.

•

Turn the volume down on your device

If the system does not play the tracks on your USB device in the correct order, the following
information could help:

The system does not play the tracks on my
USB drive in the correct order.

– If you are selecting USB as the audio source when the system is still indexing, SYNC plays

tracks sorted alphabetically by file name in the root directory.

– If you are selecting USB as the audio source after the system has finished indexing, SYNC

plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they
are located. SYNC uses the file name if the title in the ID3 Tag does not exist.

– If you are selecting the option to play all tracks from the browsing menu, SYNC plays all

tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located.
SYNC uses the file name if the title in the ID3 Tag does not exist.

– If you are selecting a track when using the explore device option, SYNC plays tracks

sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.

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SYNC™ 3

Phone

Possible Cause and Resolution

Symptom

During a call, I can hear excessive background
noise.

– Incorrect cell phone settings.

•

Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.

– Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

– Cell phone microphone muted.

•

Unmute your cell phone microphone.

During a call, I can hear the other person but
they cannot hear me.

During a call, I cannot hear the other person
and they cannot hear me.

– System restart required.

•

Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.

I cannot download phonebook.

– Incompatible cell phone.

•

Check the compatibility of your cell phone on our website.

– Incorrect cell phone settings.

•

Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.

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SYNC™ 3

Possible Cause and Resolution

Symptom

– Incorrect system settings.

•

Switch automatic phonebook download on.  See Settings (page 488).

– Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

– Incorrect cell phone settings.

•

Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.

•

Check the location of the missing contacts on your cell phone. If they are stored on
the SIM card, move them to the cell phone memory.

– Incorrect system settings.

•

Switch automatic phonebook download on.  See Settings (page 488).

A message displays suggesting that my
phonebook has downloaded but it is empty
or it has missing contacts.

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SYNC™ 3

Possible Cause and Resolution

Symptom

– Incompatible cell phone.

•

Check the compatibility of your cell phone on our website.

– Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

•

Install the latest cell phone firmware.

•

Delete your device from system and delete SYNC from your device and try again.

•

Switch automatic phonebook download off.  See Settings (page 488).

I cannot connect my cell phone.

Text messaging does not work.

– You did not switch on text message notifications.

•

Switch text message notifications on. See Phone (page 475).

– Incompatible cell phone.

•

Check the compatibility of your cell phone on our website.

– Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

– Device message sharing is not enabled.

•

Check the permissions on your device to ensure text message sharing is enabled.

– Incompatible cell phone.

•

Check the compatibility of your cell phone on our website.

I cannot hear text messages.

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SYNC™ 3

Navigation

 (If Equipped)

Possible Cause and Resolution

Symptom

I cannot enter a street name when I am
abroad.

– Incorrect entry method.

•

Enter the street name with the country.

The system does not recognize coordinates. – You are using the wrong coordinates format.

•

Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus before coordinates
if the direction is West and keep a positive value if the direction is East, for example
12.5412 means East and -12.5412 means West.

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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Second-Printing

SYNC™ 3

Apps

Possible Cause and Resolution

Symptom

The system cannot find any apps.

– Incompatible device.

•

You will need an Android device with OS 4.3 or higher or an iOS device with iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetooth.

I have a compatible device and it is correctly
connected but the system still cannot find any
apps.

– AppLink compatible apps not installed on your device.

•

Download and install the latest version of the app.

– AppLink compatible apps not running on your device.

•

Start the apps to allow the system to find them and make sure you sign in to any apps
if required.

– Incorrect app settings.

•

Check and adjust the app settings on your device and allow SYNC to access the app
if required.

I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps.

– Apps failed to fully close.

•

Restart the apps and try again.

•

If you have an Android device with apps that have an exit or quit option, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.

•

If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.

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SYNC™ 3

Possible Cause and Resolution

Symptom

I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them.

– An issue on some older versions of the Android operating system could result in apps

not being found.
•

Switch Bluetooth off and on again to force the system to reconnect to your device.

I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them.

– Cable connection issue.

•

Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.

I have an Android device running a media app
which the system has found but I cannot hear
the sound or the sound is very quiet.

– Device volume is low.

•

Turn the volume up on your device.

I have an Android device running a number
of compatible apps but the system cannot find
all of them.

– Device limitation. Some Android devices have a limited number of Bluetooth ports that

apps can use to connect. If you have more apps running on your device than the number
of available Bluetooth ports, the system cannot find all of them.
•

Close some of the apps to allow the system to find those that you want to use.

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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Second-Printing

SYNC™ 3

Wi-Fi Connectivity

Possible Cause and Resolution

Symptom

I cannot connect to a Wi-Fi network.

– Password error.

•

Enter the correct network password.

– Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal
is not obstructed.

– Multiple access points in range with the same SSID.

•

Use a unique name for your SSID,. Do not use the default name unless it contains a
unique identifier, for example as part of the MAC address.

The Wi-Fi connection disconnects after
successful connection.

– Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal
is not obstructed.

I am close to a Wi-Fi hotspot but the network
signal strength is weak.

– Obstructed network signal.

•

If your vehicle has a heated windshield, position your vehicle so that the windshield
is not facing the Wi-Fi hotspot.

•

If your vehicle has metallic tinting on the windows but not on the windshield, position
your vehicle so that the windshield is facing the Wi-Fi hotspot or open the windows
that are facing the hotspot.

•

If your vehicle has metallic tinting on the windows and the windshield, open the
windows that are facing the hotspot.

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SYNC™ 3

Possible Cause and Resolution

Symptom

If your vehicle is in a garage and you have the garage door closed, open the garage
door.

•

I cannot see a network in the list of available
networks that I expect to see.

– Hidden network.

•

Make the network visible and try again.

I cannot see SYNC when I search for Wi-Fi
networks on my cell phone or other device.

– System limitation.

•

SYNC does not provide a Wi-Fi hotspot at this time.

– Weak network signal

•

Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal
is not obstructed.

– Wi-Fi hotspot in high demand or has a slow Internet connection.

•

Use a more reliable Wi-Fi hotspot.

Software downloads take too long.

– No software update available.
– Wi-Fi network requires a subscription or acceptance of terms and conditions.

•

Test the connection using another device. If the network requires a subscription or
acceptance of terms and conditions, contact the network service provider.

The system seems to connect to a Wi-Fi
network and the signal strength is excellent
but the software does not update.

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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Second-Printing

SYNC™ 3

Personal Profiles

 (If Equipped)

Possible Cause and Solution

Symptom

You have not set up Personal Profiles.

I cannot create a profile.

You entered an invalid profile.

You did not select a memory button when prompted.

You did not have the ignition on or in park (P), or you shifted out park (P) when creating a
profile.

Personal Profiles has been switched off.

You did not select the lock button on the remote control.

I cannot link a remote control.

The remote control selected was already associated with another profile and the system
declined to overwrite.

The system performed a profile recall when linking a remote control.

You did not have the ignition on or in park (P), or you shifted out park (P) when creating a
profile.

You are using the old linking method.

Personal Profiles does not support your unsaved settings.

My personalized settings do not save.

A different personal profile is active.

Another user changed the settings for the wrong personal profile.

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SYNC™ 3