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Cell phone issues Possible solution Possible cause Issue Refer to your device's manual about audio adjustments. The audio control settings on your cell There is background noise Try switching your cell phone off, resetting it or removing the battery, Possible cell phone malfunction. During a call, I can hear the Make sure that the microphone for SYNC 3 is not set to off. Look for To restart your system, shut down the engine, open and close the The system may need to be restarted. During a call, I cannot hear Check your cell phone's compatibility. This is a cell phone-dependent feature. SYNC 3 is not able to Make sure you allow SYNC 3 to retrieve contacts from your phone. Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook Try switching your cell phone off, resetting it or removing the battery, 487 MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, Second-Printing SYNC™ 3 |