Citroen Jumpy (2016 year). Instruction - part 38

167

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

QUESTION

ANSWER

SOLUTION

The preset stations do 
not function (no sound, 
87.5 Mhz is displayed...).

An incorrect waveband is selected.

Press the BAND button to return to the waveband 
(FM, FM2, DAB, AM) on which the stations are 
preset.

The traffic announcement 
(TA) is displayed. I do 
not receive any traffic 
information.

The radio station is not part of the regional traffic information 
network.

Tune to a radio station which broadcasts traffic 
information.

The quality of reception of 
the radio station listened 
to gradually deteriorates 
or the stored stations do 
not function (no sound, 
87.5 Mhz is displayed...).

The vehicle is too far from the transmitter used by the station 
listened to or there is no transmitter in the geographical area 
through which the vehicle is travelling.

Activate the RDS function to enable the system 
to check whether there is a more powerful 
transmitter in the geographical area.

The environment (hills, buildings, tunnels, underground car parks...) block 
reception, including in RDS mode.

This phenomenon is normal and does not indicate 
a fault in the audio system.

The aerial is absent or has been damaged (for example when going 
through an automatic car wash or into an underground car park).

Have the aerial checked by a franchised dealer.

Sound cut-outs of 1 to 
2 seconds in radio mode.

During this brief sound cut-out, the RDS searches for another 
frequency giving better reception of the station.

Deactivate the RDS function if the phenomenon is 
too frequent and always on the same route.

168

Audio and Telematics

Media

QUESTION

ANSWER

SOLUTION

The Bluetooth connection 
is broken.

The state of charge of the device may be too low.

Charge the battery of the portable device.

The message "USB device 
error" is displayed in the 
screen.

The USB memory stick is not recognised.
The USB memory stick may be corrupt.

Reformat the USB memory stick.

The CD is ejected every 
time or is not played.

The CD is upside down, cannot be read, does not contain audio 
files or contains audio files of a format not recognised by the audio 
system.
The CD is protected by an anti-pirating system not recognised by 
the audio system.

-  Check that the CD is inserted in the player the 

right way up.

-  Check the condition of the CD: the CD cannot 

be played if it is too damaged.

-  Check the content in the case of a recorded 

CD: consult the advice in the "Audio" section.

-  Due to their quality level, certain writeable 

CDs will not be played by the audio system.

The sound from the CD is 
poor.

The CD used is scratched or of poor quality.

Insert a good quality CD and store them in 
suitable conditions.

The audio settings (base, treble, ambience) are unsuitable.

Return bass and treble settings to 0, without 
selecting an ambience.

I am unable to play 
the music files on my 
smartphone via the USB 
port.

Depending on the smartphone, access by the audio system to music 
on the smartphone may have to be approved on the latter.

Manual activate the MTP profile on the 
smartphone (USB settings menu).

169

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

QUESTION

ANSWER

SOLUTION

I am unable to access my 
voicemail.

Few telephones or service providers allow the use of this function.

Call your voicemail box, via the telephone menu, 
using the number supplied by your service 
provider.

I am unable to access my 
directory of contacts.

Check the compatibility of your telephone.

You did not give access to your contacts when pairing the telephone. Accept or confirm access by the system to the 

contacts on your telephone.

I am unable to continue a 
conversation when getting 
into my vehicle.

Telephone mode is activated.

Deselect telephone mode to transfer the call to 
the vehicle.

I am unable to pair my 
telephone by Bluetooth.

Telephones (models, versions of operating systems) have their own 
specific aspects in the pairing procedure and some telephones are 
not compatible.

Before starting the pairing procedure, delete the 
pairing of the telephone from the system AND of 
the system from the telephone, so as to see the 
compatibility of the telephones.

Telephone