Saturn Outlook (2010 year). Manual

11-6

Service and Maintenance

Service

Maintenance I

Maintenance

Change engine oil and filter. Reset oil life system.

•

Engine coolant level check.

•

Windshield washer fluid level check.

•

Tire inflation pressures check.

•

Tire wear inspection.

•

Rotate tires.

•

Fluids visual leak check.

•

Engine air cleaner filter inspection (vehicles driven in dusty conditions only).

•

Brake system inspection.

•

Steering and suspension inspection.

•

Engine cooling system inspection.

•

Windshield wiper blades inspection.

•

Body components lubrication.

•

Restraint system components check.

•

Automatic transmission fluid level check.

•

Engine air cleaner filter inspection (vehicles not driven in dusty conditions).

•

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Service and Maintenance

11-7

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants

Usage

Fluid/Lubricant

Engine Oil

Engine oil which meets GM Standard GM6094M and displays the
American Petroleum Institute Certified for Gasoline Engines starburst
symbol. To determine the proper viscosity for the vehicle's engine, see
Engine Oil on page 10‑8.

Engine Coolant

50/50 mixture of clean, drinkable water and use only DEX-COOL

Coolant.

See Engine Coolant on page 10‑14.

Hydraulic Brake System

DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 88862806, in
Canada 88862807).

Windshield Washer

Optikleen

Washer Solvent.

Hydraulic Power Steering System

GM Power Steering Fluid (GM Part No. U.S. 89021184, in
Canada 89021186).

Automatic Transmission

DEXRON

-VI Automatic Transmission Fluid.

Carrier Assembly — Differential (Rear

Drive Module) and Transfer Case

(Power Transfer Unit)

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in
Canada 89021678).

Key Lock Cylinders

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in
Canada 10953474).

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11-8

Service and Maintenance

Usage

Fluid/Lubricant

Hood Latch Assembly, Secondary

Latch, Pivots, Spring Anchor, and

Release Pawl

Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in
Canada 992723) or lubricant meeting requirements of NLGI #2,
Category LB or GC-LB.

Hood and Door Hinges and Rear

Folding Seat

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in
Canada 10953474).

Weatherstrip Conditioning

Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in
Canada 992887).

Maintenance Replacement Parts

Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter

15278634

A3083C

Engine Oil Filter

89017524

PF48

Spark Plugs

12611882

41-107

Wiper Blades

Front Driver – 62.5 cm (24.6 in)

15254805

—

Front Passenger – 53.0 cm (20.8 in)

15254804

—

Rear – 30.0 cm (11.6 in)

15276259

—

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Service and Maintenance

11-9

Maintenance Records

After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.

Maintenance Record

Date

Odometer

Reading

Serviced By

Services Performed

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Technical Data

12-1

Technical Data

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2

Engine Drive Belt Routing . . . 12-3

Vehicle Identification

Vehicle Identification
Number (VIN)

This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.

Engine Identification

The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12‑2 for the vehicle's
engine code.

Service Parts
Identification Label

This label, on the inside of the glove
box, has the following information:

Vehicle Identification
Number (VIN)

Model designation

Paint information

Production options and special
equipment

Do not remove this label from the
vehicle.

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12-2

Technical Data

Vehicle Data

Capacities and Specifications

The following approximate capacities are given in metric and English conversions. See Recommended Fluids and
Lubricants on page 11‑7 for more information.

Application

Capacities

Metric

English

Air Conditioning Refrigerant R134a

For the air conditioning system refrigerant charge

amount, see the refrigerant caution label located

under the hood. See your dealer/retailer for more

information.

Cooling System

10.8 L

11.4 qt

Engine Oil with Filter

5.2 L

5.5 qt

Fuel Tank

83.3 L

22.0 gal

Transmission Fluid* (Drain and Refill)

5.0 L

5.3 qt

Wheel Nut Torque

190 Y

140 lb ft

*See Automatic Transmission Fluid on page 10‑12 for information on checking fluid level.

All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.

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Technical Data

12-3

Engine Specifications

Engine

VIN Code

Transmission

Spark Plug Gap

3.6L V6 Engine

Automatic

1.10 mm (0.043 in)

Engine Drive Belt Routing

3.6L V6 Engine

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13-2

Customer Information

STEP TWO : Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside
assistance, brochures, literature
and discuss any concerns you
may have.

We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Please
have the following information
available to give the Customer
Assistance Representative:

Vehicle Identification Number

(VIN). This 17-digit number
can be found on the vehicle
registration or title, on the upper
driver side corner of the
instrument panel, or on your
roadside assistance key card.

The name of your selling and

servicing retail facility.

Vehicle delivery date and
present mileage.

Your daytime and evening phone
numbers.

When contacting Saturn, please
remember that your concern will
likely be resolved at a retailer's
facility. That is why we suggest you
follow Step One first.

STEP THREE (U.S. Owners):
Both Saturn and its retailers are
committed to making sure you are
completely satisfied with your
Saturn vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, Saturn and
its retailers offer the additional
assistance of a neutral party
through our voluntary participation
in a mediation/arbitration program
called Better Business Bureau
(BBB) Auto Line.

The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.

Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case is
generally heard within 40 days.
If you do not agree with the decision
given in your case, you can reject it
and proceed with any other venue
for relief available to you.

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Customer Information

13-3

Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:

BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838

Telephone: 1-800-955-5100
dr.bbb.org/goauto

This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

STEP THREE (Canadian Owners):

General Motors Participation in
the Mediation/Arbitration Program

In the event that you do not feel
your concerns have been addressed
after following the procedure
outlined in Steps 1 and 2, General
Motors of Canada Limited has
committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.

For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you may
write to:

Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Telephone: 1-800-955-5100

Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).

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13-4

Customer Information

Customer Assistance
Offices

Saturn encourages customers to
call the toll-free number for
assistance. If a customer wishes to
write to Saturn, the letter should be
addressed to:

Saturn Customer Assistance Center
P.O. Box 33173
Detroit, MI 48232-5173

1-800-553-6000
1-800-833-6000 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-553-6000

In Canada, write to:

Saturn Customer Communication
Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
GMcanada.com

1-800-263-1999
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

Customer Assistance for
Text Telephone (TTY)
Users

To assist owners who have hearing
difficulties, Saturn has installed
special TDD (Telecommunication
Devices for the Deaf) equipment in
its Saturn Customer Assistance
Center.

Any hearing or speech-impaired
customer who has access to a TDD
or to a conventional Text Telephone
(TTY) can communicate with Saturn
by dialing 1-800-TDD-6000. TTY
users in Canada may dial
1-800-263-3830.

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Customer Information

13-5

Online Owner Center

Online Owner Center (U.S.) —
www.gmownercenter.com/
saturn

Information and services
customized for your specific
vehicle — all in one convenient
place.

Digital owner manual, warranty
information, and more

Online service and maintenance
records

Find Saturn retailers for service
nationwide

Exclusive privileges and offers

Recall notices for your specific
vehicle

OnStar

and GM Cardmember

Services Earnings summaries

Other Helpful Links:

Saturn − www.saturn.com

Saturn Merchandise —
www.saturncollection.com

Help Center — www.saturn.com/
helpcenter

FAQ

GM Mobility
Reimbursement Program

This program, available to qualified
applicants, can reimburse you up to
$1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.

The offer is available for a very
limited period of time from the date
of vehicle purchase/lease. For more
details, or to determine your
vehicle's eligibility, visit
gmmobility.com or call the GM
Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.

General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.

Roadside Assistance
Program

For U.S. purchased vehicles, call
1-800-553-6000; (Text Telephone
(TTY): 1-800-889-2438).

For Canadian purchased vehicles,
call 1-800-268-6800.

Service is available 24 hours a day,
365 days a year.

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13-6

Customer Information

Calling for Assistance

When calling Roadside Assistance,
have the following information
ready:

Your name, home address, and
home telephone number

Telephone number of your
location

Location of the vehicle

Model, year, color, and license
plate number of the vehicle

Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle

Description of the problem

Coverage

Services are provided up to 5 years/
100,000 miles (160 000 km),
whichever comes first.

In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.

Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Saturn and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.

Saturn and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.

Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

Lock-Out Service: Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar

. For security

reasons, the driver must present
identification before this service
is given.

Emergency Tow From a Public
Road or Highway: Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in
sand, mud, or snow.

Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare
tire, if equipped, must be in good
condition and properly inflated.
It is the owner's responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.

Battery Jump Start: Service is
provided to jump start a dead
battery.

Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.

Legal fines.

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Customer Information

13-7

Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.

Towing or services for vehicles
driven on a non-public road or
highway.

Services Specific to Canadian
Purchased Vehicles

Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.

Lock-Out Service: Vehicle
registration is required.

Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.

Trip Interruption Benefits and
Assistance: Must be over
250 kilometres from where
your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.

Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.

Scheduling Service
Appointments

When your vehicle requires
warranty service, contact your
dealer/retailer and request an
appointment. By scheduling a
service appointment and advising
your service consultant of your
transportation needs, your dealer/
retailer can help minimize your
inconvenience.

If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call
your dealership/retailer, let them
know this, and ask for instructions.

If the dealer/retailer requests you to
bring the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.

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13-8

Customer Information

Courtesy Transportation
Program

To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper to Bumper (Base Warranty
Coverage period in Canada) and
extended powertrain, and hybrid
specific warranty in both the U.S.
and Canada.

Several courtesy transportation
options are available to assist in
reducing your inconvenience when
warranty repairs are required.

Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.

Transportation Options

Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:

Shuttle Service

Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one-way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer's area.

Public Transportation or Fuel
Reimbursement

If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expense

must be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be
supported by original receipts.
See your dealer for information
regarding the allowance amounts
for reimbursement of fuel or other
transportation costs.

Courtesy Rental Vehicle

Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will be
limited and must be supported by
original receipts. This requires that
you sign and complete a rental
agreement and meet state/
provincial, local, and rental vehicle
provider requirements.

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Saturn Outlook (2010 year). Manual - part 26