Saturn Aura Hybrid (2009 year). Manual

Repair Facility

We recommend that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your dealer/retailer may have a
collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend
a collision repair center that has GM-trained technicians
and comparable equipment.

Insuring Your Vehicle

Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage repairs
by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.

If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged at
the end of your lease for poor quality repairs.

If a Crash Occurs

Here is what to do if you are involved in a crash.

•

Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.

•

If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.

•

Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.

•

If you need roadside assistance, call GM Roadside
Assistance. See Roadside Assistance Program on
page 7-7 for more information.

•

If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.

•

Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.

7-12

-------------------------------------------------------------------------------------------------------------------------------------------------------------

•

Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.

•

If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you can
get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.

•

Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.

•

Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.

Managing the Vehicle Damage
Repair Process

In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.

Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
GM parts, even if your insurance coverage does not
pay the full cost.

If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.

7-13

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Reporting Safety Defects

Reporting Safety Defects to the
United States Government

If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying Saturn Corporation.

If NHTSA receives similar complaints, it could
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it could
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your retailer or Saturn
Corporation.

To contact NHTSA, call the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY: 1-800-424-9153);
go to Safercar.gov; or write to:

Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590

You can also obtain other information about motor
vehicle safety from Safercar.gov.

Reporting Safety Defects to the
Canadian Government

If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors of
Canada Limited. Call them at 1-800-333-0510 or write to:

Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9

Reporting Safety Defects to Saturn

In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify Saturn.

Call 1-800-553-6000, or write:

Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500

In Canada, call 1-800-263-1999, or write:

Saturn Customer Communication Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

7-14

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Service Publications Ordering
Information

Service Manuals

A variety of publications are available to you. Saturn
service manuals are written for trained technicians, and
in some cases, specialized tools and equipment are
necessary to complete certain repairs. However, the
manuals are available to owners who either have the
training, or wish to gain a greater understanding of the
technical aspect of their Saturn.

For additional publications information or to order
publications in the United States, call toll free
1-800-2-SATURN or visit Saturn-publications.com to
order on-line.

In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.

Owner Publications

Information on how to obtain product bulletins and as
described below is applicable only in the fifty U.S. states
and the District of Columbia, and only for cars and light
trucks with a Gross Vehicle Weight Rating (GVWR) less
than 10,000 pounds (4 536 kg). Copies of individual
bulletins are also at your participating Saturn retailer.
You can ask to see them.

In Canada, information relating to product service
bulletins can be obtained by contacting your
Saturn retailer.

Service Bulletins

Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors product
performance in the field. We then prepare bulletins for
servicing our products better. You can get these
bulletins, too.

Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs.

Some bulletins tell a technician how to repair a new or
unexpected condition. Others describe a quicker
way to fix your vehicle. They can help a technician
service your vehicle better.

Most bulletins apply to conditions affecting a small
number of vehicles. Your Saturn retailer or a qualified
technician may have to determine if a specific bulletin
applies to your vehicle. To order Saturn bulletins,
call Saturn Publications at 1-800-2-SATURN or visit
saturn-publications.com to order online.

7-15

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Vehicle Data Recording
and Privacy

Your Saturn vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor
and control engine and transmission performance,
to monitor the conditions for airbag deployment
and deploy airbags in a crash and, if so equipped,
to provide antilock braking to help the driver control
the vehicle. These modules may store data to help
your dealer/retailer technician service your vehicle.
Some modules may also store data about how
you operate the vehicle, such as rate of fuel
consumption or average speed. These modules
may also retain the owner’s personal preferences,
such as radio pre-sets, seat positions, and
temperature settings.

Event Data Recorders

This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an airbag
deployment or hitting a road obstacle, data that will
assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related
to vehicle dynamics and safety systems for a short
period of time, typically 30 seconds or less. The EDR in
this vehicle is designed to record such data as:

•

How various systems in your vehicle were operating

•

Whether or not the driver and passenger safety
belts were buckled/fastened

•

How far, if at all, the driver was pressing the
accelerator and/or brake pedal

•

How fast the vehicle was traveling

This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.

Important: EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.

7-16

-------------------------------------------------------------------------------------------------------------------------------------------------------------

To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.

Saturn will not access this data or share it with others
except: with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of Saturn’s defense of
litigation through the discovery process; or, as required
by law. Data that Saturn collects or receives may
also be used for Saturn research needs or may be made
available to others for research purposes, where a
need is shown and the data is not tied to a specific
vehicle or vehicle owner.

OnStar

If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See also OnStar

System on page 2-36 in this

manual for more information.

Navigation System

If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.

Radio Frequency
Identification (RFID)

RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.

7-17

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Saturn Aura Hybrid (2009 year). Manual - part 23