Oldsmobile Intrigue (2002 year). Manual - part 22

7-17

Starter Switch Check

CAUTION:

When you are doing this check, the vehicle could
move suddenly. If it does, you or others could be
injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle.

2. Firmly apply both the parking brake and the regular

brake. See “Parking Brake” in the Index if necessary.

Do not use the accelerator pedal, and be ready to turn
off the engine immediately if it starts.

3. Try to start the engine in each gear. The starter

should work only in PARK (P) or NEUTRAL (N). 
If the starter works in any other position, your
vehicle needs service.

Automatic Transaxle Shift Lock Control 
System Check

CAUTION:

When you are doing this check, the vehicle could
move suddenly. If it does, you or others could be
injured. Follow the steps below.

1. Before you start, be sure you have enough 

room around the vehicle. It should be parked 
on a level surface.

2. Firmly apply the parking brake. See “Parking Brake”

in the Index if necessary.

Be ready to apply the regular brake immediately if
the vehicle begins to move.

3. With the engine off, turn the key to the ON position,

but don’t start the engine. Without applying the
regular brake, try to move the shift lever out of
PARK (P) with normal effort. If the shift lever
moves out of PARK (P), your vehicle needs service.

7-18

Ignition Transaxle Lock Check

While parked, and with the parking brake set, try to turn
the ignition key to OFF in each shift lever position.
D The key should turn to OFF only when the shift lever

is in PARK (P).

D The key should come out only in OFF.

Parking Brake and Automatic Transaxle PARK (P)
Mechanism Check

CAUTION:

When you are doing this check, your vehicle
could begin to move. You or others could be
injured and property could be damaged. Make
sure there is room in front of your vehicle in case
it begins to roll. Be ready to apply the regular
brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake, set the
parking brake.
D To check the parking brake’s holding ability: With

the engine running and transaxle in NEUTRAL (N),
slowly remove foot pressure from the regular brake
pedal. Do this until the vehicle is held by the parking
brake only.

D To check the PARK (P) mechanism’s holding 

ability: With the engine running, shift to PARK (P).
Then release the parking brake followed by the
regular brake.

Underbody Flushing Service

At least every spring, use plain water to flush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.

7-19

Part C: Periodic 
Maintenance Inspections

Listed in this part are inspections and services which
should be performed at least twice a year (for instance,
each spring and fall). You should let your dealer’s
service department or other qualified service center 
do these jobs. Make sure any necessary repairs are
completed at once.

Proper procedures to perform these services may be
found in a service manual. See “Service and Owner
Publications” in the Index.

Steering, Suspension and Front Drive Axle
Boot and Seal Inspection

Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear or lack of lubrication. Inspect the power steering
lines and hoses for proper hook

-

up, binding, leaks,

cracks, chafing, etc. Clean and then inspect the drive
axle boot seals for damage, tears or leakage. Replace
seals if necessary.

Exhaust System Inspection

Inspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged,
missing or out

-

of

-

position parts as well as open seams,

holes, loose connections or other conditions which could
cause a heat build

-

up in the floor pan or could let

exhaust fumes into the vehicle. See “Engine Exhaust” in
the Index.

7-20

Fuel System Inspection

Inspect the complete fuel system for damage or leaks.

Engine Cooling System Inspection

Inspect the hoses and have them replaced if they are
cracked, swollen or deteriorated. Inspect all pipes,
fittings and clamps; replace as needed. Clean the outside
of the radiator and air conditioning condenser. To help
ensure proper operation, a pressure test of the cooling
system and pressure cap is recommended at least once 
a year.

Throttle System Inspection

Inspect the throttle system for interference or binding,
and for damaged or missing parts. Replace parts as
needed. Replace any components that have high effort
or excessive wear. Do not lubricate accelerator and
cruise control cables.

Brake System Inspection

Inspect the complete system. Inspect brake lines and
hoses for proper hook

-

up, binding, leaks, cracks,

chafing, etc. Inspect disc brake pads for wear and rotors
for surface condition. Inspect other brake parts,
including calipers, parking brake, etc. Check parking
brake adjustment. You may need to have your brakes
inspected more often if your driving habits or conditions
result in frequent braking.

7-21

Part D: Recommended Fluids 
and Lubricants

Fluids and lubricants identified below by name, 
part number or specification may be obtained from 
your dealer.

USAGE

FLUID/LUBRICANT

Engine Oil

Engine oil with the American
Petroleum Institute Certified for
Gasoline Engines starburst symbol
of the proper viscosity. To
determine the preferred viscosity
for your vehicle’s engine, see
“Engine Oil” in the Index.

Engine Coolant

50/50 mixture of clean, drinkable
water and use only GM
Goodwrench

R

 DEX

-

COOL

R

 or

Havoline

R

 DEX

-

COOL

R

Coolant. See “Engine Coolant” in
the Index.

USAGE

FLUID/LUBRICANT

Hydraulic 
Brake System

Delco Supreme 11

R

 Brake Fluid

(GM Part No. 12377967 or
equivalent DOT

-

3 brake fluid).

Windshield
Washer Solvent

GM Optikleen

R

 Washer 

Solvent (GM Part No. 1051515) 
or equivalent.

Power 
Steering System

GM Power Steering Fluid 
(GM Part No. 1052884 

-

 1 pint,

1050017 

-

 1 quart, or equivalent).

Automatic
Transaxle

DEXRON

R

-

III Automatic

Transmission Fluid.

Key 
Lock Cylinders

Multi

-

Purpose Lubricant,

Superlube

R

 (GM Part 

No. 12346241 or equivalent).

7-22

USAGE

FLUID/LUBRICANT

Hood Latch
Assembly,
Secondary Latch,
Pivots, Spring
Anchor and
Release Pawl

Lubriplate

R

 Lubricant Aerosol

(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements of NLGI # 2,
Category LB or GC

-

LB.

USAGE

FLUID/LUBRICANT

Hood and 
Door Hinges

Multi

-

Purpose Lubricant,

Superlube

R

 (GM Part 

No. 12346241 or equivalent).

Weatherstrip
Conditioning

Dielectric Silicone Grease 
(GM Part No. 12345579 
or equivalent).

7-23

Part E: Maintenance Record

After the scheduled services are performed, record the date, odometer reading and who performed the service in the
boxes provided after the maintenance interval. Any additional information from “Owner Checks and Services” or
“Periodic Maintenance” can be added on the following record pages. Also, you should retain all maintenance receipts.
Your owner information portfolio is a convenient place to store them.

Maintenance Record

DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

8-

8-1

Section 8

Customer Assistance Information

Here you will find out how to contact Oldsmobile if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.

8

-

2

Customer Satisfaction Procedure

8

-

4

Customer Assistance for Text Telephone
(TTY) Users

8

-

4

Customer Assistance Offices

8

-

5

GM Mobility Program for Persons 
with Disabilities

8

-

6

Oldsmobile Roadside Assistance Program
Features and Benefits

8

-

7

Canadian Roadside Assistance

8

-

8

Courtesy Transportation

8

-

10

Warranty Information

8

-

10

Reporting Safety Defects to the United 
States Government

8

-

11

Reporting Safety Defects to the 
Canadian Government

8

-

11

Reporting Safety Defects to General Motors

8-2

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your
dealer and to Oldsmobile. Normally, any concerns with
the sales transaction or the operation of your vehicle 
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:

STEP ONE -- Discuss your concern with a member 
of dealership management. Normally, concerns can 
be quickly resolved at that level. If the matter has 
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the 
general manager.

8-3

STEP TWO -- If after contacting a member of 
dealership management, it appears your concern cannot 
be resolved by the dealership without further help, contact  
the Oldsmobile Customer Assistance Center by calling
1-800-442-6537. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).

We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
D Vehicle Identification Number (This is available

from the vehicle registration or title, or the plate 
at the top left of the instrument panel and visible
through the windshield.)

D Dealership name and location
D Vehicle delivery date and present mileage
When contacting Oldsmobile, please remember that
your concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if 
you have a concern.

STEP THREE -- Both General Motors and 
your dealer are committed to making sure you are 
completely satisfied with your new vehicle. However, 
if you continue to remain unsatisfied after following 
the procedure outlined in Steps One and Two, you
should file with the GM/BBB Auto Line Program to
enforce any additional rights you may have. Canadian
owners refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus 
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and   
proceed with any other venue for relief available to you.

8-4

You may contact the BBB using the toll

-

free telephone

number or write them at the following address:

BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203

-

1804

Telephone: 1

-

800

-

955

-

5100

This program is available in all 50 states and the 
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.

Customer Assistance for Text
Telephone (TTY) Users

To assist customers who are deaf, hard of hearing, or
speech

-

impaired and who use Text Telephones (TTYs),

Oldsmobile has TTY equipment available at its
Customer Assistance Center. Any TTY user 
can communicate with Oldsmobile by dialing:
1-800-833-OLDS (6537). (TTY users in Canada can
dial 1

-

800

-

263

-

3830.)

Customer Assistance Offices

Oldsmobile encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to 
write to Oldsmobile, the letter should be addressed 
to Oldsmobile’s Customer Assistance Center.

United States

Oldsmobile Customer Assistance Center
P.O. Box 33171
Detroit, MI 48232-5171

1-800-442-6537
1-800-833-6537 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-442-OLDS (6537)

From:
Puerto Rico: 

1-800-496-9992 (English)
1-800-496-9993 (Spanish)

U.S. Virgin Islands: 

1-800-496-9994

Fax Number:  313-381-0022

8-5

Canada

General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800

All Overseas Locations

Please contact the local General Motors Business Unit.

Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V. 
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.

01-800-508-0000
Long Distance: 011-52 - 53 29 0 800

GM Mobility Program for Persons
with Disabilities

This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver 
or passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).

This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1

-

800

-

323

-

9935.

Text telephone (TTY) users, call 1

-

800

-

833

-

9935.

GM of Canada also has a Mobility Program. 
Call 1

-

800

-

GM

-

DRIVE (463

-

7483) for details. 

When calling from outside Canada, please dial
1

-

905

-

644

-

3063.  All TTY users call 1

-

800

-

263

-

3830.

8-6

Oldsmobile Roadside Assistance
Program Features and Benefits

Security While You Travel

1

-

800

-

442

-

OLDS (6537)

As the proud owner of a new Oldsmobile vehicle, you
are automatically enrolled in the Oldsmobile Roadside
Assistance program. 

This value

-

added service is intended to provide you

with peace of mind as you drive in the city or travel 
the open road.

Oldsmobile’s Roadside Assistance toll

-

free number is

staffed by courteous and capable Roadside Assistance
Representatives who are available 24 hours a day, 
365 days a year.

We will provide the following services during the
Bumper

-

to

-

Bumper warranty period, at no expense 

to you:
D Fuel delivery
D Lock

-

out service (identification required)

D Tow to the nearest dealership for warranty service 

or in the event of a vehicle

-

disabling accident

D Flat tire change
D Jump starts
D Minor repairs to disabled vehicles
D Assistance when vehicle is mired in sand, mud 

or snow

D Trip routing
D Trip interruption expense benefits
D Dealership locator service

8-7

Oldsmobile Roadside Assistance specifically excludes
coverage for mounting, dismounting or changing of
snow tires, chains or other traction devices.

In some cases, where service is impractical, the driver
may be authorized to obtain other service for which
reimbursement is provided.

In many instances, mechanical failures are covered under
Oldsmobile’s comprehensive warranty. However, when
other services are utilized, our Roadside Assistance
Representatives will explain any payment obligations 
you might incur.

For prompt and efficient assistance when calling, 
please provide the following to the Roadside 
Assistance Representative:
D Location of vehicle
D Telephone number of your location
D Vehicle model, year and color
D Mileage of vehicle
D Vehicle Identification Number (VIN)
D Vehicle license plate number

Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when, in
Oldsmobile’s judgement, the claims become 
excessive in frequency or type of occurrence.

While we hope you never have the occasion to 
use our service, it is added security while traveling 
for you and your family. Remember, we’re only 
a phone call away. Oldsmobile Roadside 
Assistance 

--

 1

-

800

-

442

-

OLDS (6537), 

text telephone (TTY) users, call 1

-

888

-

889

-

2438.

Canadian Roadside Assistance

Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book or
call 1

-

800

-

268

-

6800 for emergency services.

8-8

Courtesy Transportation

Oldsmobile has always exemplified quality and value 
in its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.

The Courtesy Transportation program is offered to 
retail purchase/lease customers in conjunction with 
the Bumper

-

to

-

Bumper coverage provided by the 

New Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.

Plan Ahead When Possible

When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer can help minimize your inconvenience.

If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety

-

related. If it is, please call your dealership, let

them know this, and ask for instructions.

If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in the
work day as possible to allow for same day repair.

Transportation Options

Warranty service can generally be completed while you
wait. However, if you are unable to wait, Oldsmobile
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:

Shuttle Service

Participating dealers can provide you with shuttle service   
to get you to your destination with minimal interruption 
of your daily schedule. This includes a one way shuttle ride
to a destination up to 10 miles from the dealership.

8-9

Public Transportation or Fuel Reimbursement

If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you 
arrange transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to 
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.

Courtesy Rental Vehicle

When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you 
for a rental vehicle you obtained, at actual cost, up to 
a maximum of $30.00 per day supported by receipts. 
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc.

You are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage or rental usage beyond the completion of 
the repair.

Generally it is not possible to provide a like

-

vehicle as 

a courtesy rental.

Additional Program Information

Courtesy Transportation is available during the
Bumper

-

to

-

Bumper warranty coverage period, 

but it is not part of the New Vehicle Limited 
Warranty. A separate booklet entitled “Warranty 
and Owner Assistance Information” furnished 
with each new vehicle provides detailed warranty 
coverage information.

Courtesy Transportation is available only at
participating dealers and all program options, such as
shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.