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When presenting suggested repairs to the customer, you must present the facts, allowing the customer to draw their own conclusions and make an informed decision about how to proceed. The following reasons may be used for required and suggested services. These codes are shown in the "Code" column of the MAP Uniform Inspection & Communications Standards that follow: Reasons to Require Repair or Replacement A - Part no longer performs intended purpose B - Part does not meet a design specification (regardless of performance) C - Part is missing NOTE: When a repair is required, the shop must refuse partial service to the system in question, if the repair creates or continues an unsafe condition. Reasons to Suggest Repair or Replacement 1 - Part is close to the end of its useful life (just above discard specifications, or weak; failure likely to occur soon, etc.) 2 - To address a customer need, convenience, or request (to stiffen ride, enhance performance, eliminate noise, etc.) 3 - To comply with maintenance recommended by the vehicle’s Original Equipment Manufacturer (OEM) 4 - Technician’s recommendation based on substantial and informed experience NOTE: Suggested services are always optional. When presenting suggested repairs to the customer, you must present the facts, allowing the customer to draw their own conclusions and make an informed decision about how to proceed. ELECTRICAL SYSTEMS SERVICE PROCEDURES REQUIRED AND SUGGESTED FOR PROPER VEHICLE OPERATION NOTE: When working on electrical systems, if a potentially hazardous condition is observed, require repair or replacement of affected components prior to performing further work. ACTUATOR MOTORS (SOLENOIDS) (ELECTRIC) ACTUATOR MOTOR (SOLENOIDS) (ELECTRIC) INSPECTION Condition Code Procedure Attaching hardware broken ................. A ... Require repair or replacement of hardware. Attaching hardware missing ................ C .......... Require replacement of hardware. Attaching hardware not functioning ............ A ... Require repair or replacement of hardware. Connector broken ........ A .. Require repair or replacement. Connector (Weatherpack type) leaking .......... A .. Require repair or replacement. |